Urwah Admin

Client of Itineris HR (KU)

Role Summary The Senior Service Sales Engineer leads the development and execution of service sales strategies, focusing on long-term maintenance contracts, modernization projects, and portfolio growth. Beyond managing client accounts, the role is accountable for achieving ambitious revenue targets, mentoring junior sales engineers, and driving operational excellence. This senior position plays a critical role in shaping customer relationships, influencing decision-makers, and ensuring service sales profitability and sustainability. Location: Dubai, UAE Business Industry: Elevators, Escalators, and Moving Walkways Key Responsibilities • Lead the full sales cycle for service contracts, modernizations, and repair projects, from prospecting to closure. • Drive portfolio growth through renewal, conversion, recapture, and upselling strategies . • Serve as a senior point of contact for strategic clients, consultants, and facility management companies, ensuring high-level customer satisfaction. • Negotiate complex service agreements, balancing client requirements with company profitability. • Oversee the preparation and submission of pre-qualification, tender, and bid documents, ensuring technical and commercial compliance. • Mentor and support Service Sales Engineers in tender preparation, client negotiations, and portfolio management. • Collaborate closely with technical, finance, and HSE teams to align proposals with operational capacity and legal standards. • Monitor market trends and competitor offerings; provide insights to refine pricing strategies and service solutions. • Ensure collection of receivables from assigned accounts and maintain healthy cash flow within the portfolio. • Promote adherence to corporate standards, IMS, and HSE regulations, ensuring compliance with local laws and industry best practices. Requirements &amp; Qualifications • Bachelor s Degree in Mechanical or Electrical Engineering (Master s is an advantage). • 7+ years of progressive experience in the elevator industry , with at least 5 years in service sales leadership or senior client management. • Proven track record of achieving or exceeding sales targets in AMCs, modernizations, and service portfolio growth. • Advanced negotiation, influencing, and decision-making skills. • Strong leadership and mentoring capabilities to guide junior team members. • Excellent technical understanding of elevator systems and service delivery models. • Proficiency in CRM and industry-specific platforms (SAP, VIEW, or equivalent). • Excellent communication, presentation, and relationship-building skills. • Problem-solving mindset with the ability to manage conflicts and resolve client concerns.

Sr. Service Sales Engineer

Main Duties and Responsibilities: Process service sales leads and prepare and submit pre-qualification and tender documents to clients. Study inquiries and tenders regarding commercial and technical matters, liaising with the technical department and factory for any required clarifications, support, and assistance. Serve as a liaison between departments, the factory, clients, and stakeholders to provide services that meet clients needs, cost and time constraints, and necessary solutions. Coordinate with other departments (Finance, HSE, etc.) to gather necessary information for submitting quotations and tenders, including arranging bonds and special approvals. Organize and file service sales records such as tenders, specifications, queries, contracts, invoices, receipts, communications, and reports. Review, check, and update all documentation and contact customers to resolve any queries. Maintain service sales records in the system, prepare reports, and provide information to the finance department in coordination with the Service Sales Manager on incoming and completed orders for cash flow forecasting. Clarify client requirements and prepare final agreed specifications and inquiries. Prepare compliance statements for projects in coordination with the Service Sales Manager. Act as the account manager for customers within your portfolio, handling all matters related to their accounts. Be the first point of contact for urgent calls, inquiries, emails, and messages. Manage correspondences and communications between the service sales team and clients/stakeholders. Achieve assigned Renewal, Conversion, Recapture, 3rd-Party, Repair, and MOD sales targets. Ensure timely and accurate processing of orders, responses, and customer feedback. Responsible for the collection of accounts receivables under your portfolio. Monitor customer accounts and provide data analysis, reports, and relevant information to assist the service sales team. Meet with clients, consultants, contractors, and facility management regularly to ensure first-class customer service. Monitor customer accounts and provide data analysis, reports, and relevant information to support the service sales team. Ensure adherence to HSE policies and procedures, IMS, and corporate standards, including compliance with legal and local regulations. Requirements and qualifications: Bachelor s Degree in Engineering (Mechanical/Electrical). Relevant certifications will be an added advantage. 3-5 years of experience in the Elevator Industry is a Must . Excellent negotiation and persuading skills. Excellent presentation and creativity skills. Solid technical background in SAP, VIEW, and other Sales software relevant to the industry. Problem-solving and conflict-management skills. Excellent communication skills. Strong decision-making skills.

Service Sales Engineer, Elevator Industry Dubai, UAE

Key Responsibilities
<ul>
<li>Design, review, and validate electrical systems and layouts for lighting projects.</li>
<li>Conduct technical calculations and ensure compliance with electrical codes and standards.</li>
<li>Coordinate with design, project management, and installation teams to meet project requirements.</li>
<li>Provide technical support during project execution, including site visits and inspections.</li>
<li>Prepare technical documentation, drawings, and reports as required.</li>
<li>Ensure adherence to quality and safety standards throughout all project phases.</li>
<li>Liaise with suppliers and contractors to verify technical specifications of materials and equipment.</li>
<li>Monitor industry trends, innovations, and regulations related to lighting systems.</li>
</ul>
Qualifications &amp; Requirements
<ul>
<li>Bachelor s degree in Electrical Engineering or a related field.</li>
<li>Minimum 3 years of proven experience in the lighting industry (mandatory).</li>
<li>Strong knowledge of electrical design, standards, and calculations.</li>
<li>Proficiency in AutoCAD, Dialux, Relux, or similar design software is an advantage.</li>
<li>Strong analytical and problem-solving skills with keen attention to detail.</li>
<li>Ability to collaborate effectively in a team-oriented environment.</li>
<li>Fluency in English is mandatory; Arabic is an advantage.</li>
</ul>

Electrical Engineer / Lighting Industry

Join Client of Itineris HR (KU) and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Client of Itineris HR (KU)

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Sr. Service Sales Engineer

Service Sales Engineer, Elevator Industry Dubai, UAE

Electrical Engineer / Lighting Industry