Qureos Mentor

Climax Software Solutions

We are seeking a highly organized, detail-oriented, and proactive Technical Project Coordinator to support our growing operations team. This role is central to ensuring efficient project execution, strong cross-functional coordination, and consistent service delivery aligned with client and business expectations.Key Responsibilities<ul><li>Oversee the helpdesk and ticketing system to ensure support requests are accurately logged, assigned, prioritized, and resolved within defined timelines.</li><li>Monitor ticket trends, response times, and resolution quality to ensure compliance with Service Level Agreements (SLAs).</li><li>Track and follow up on escalated and high-priority issues, ensuring timely resolution and appropriate routing.</li><li>Review and monitor client communication channels, including WhatsApp, and report critical updates or concerns raised by clients.</li><li>Work closely with the support team to identify operational gaps and recommend process and workflow improvements.</li><li>Ensure all operational documentation, including SOPs, troubleshooting guides, and user manuals, is current, complete, and easily accessible.</li><li>Review daily work logs and attendance of support staff; communicate discrepancies through official email and company WhatsApp channels.</li><li>Act as a coordination bridge between support teams, developers, and product managers to resolve issues and incorporate customer feedback into product enhancements.</li><li>Prepare and present weekly performance reports covering ticket resolution metrics, SLA adherence, and customer satisfaction.</li><li>Analyze customer satisfaction surveys to identify trends, risks, and opportunities for service improvement.</li><li>Allocate and track resources effectively to optimize productivity and ensure timely project deliverables.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Management, or a related discipline.</li><li>Minimum of 2+ years of experience in project coordination, preferably within a software house or IT services environment.</li><li>Practical, hands-on experience with Jira and other project or ticket management tools.</li><li>Strong proficiency in Microsoft Office Suite.</li><li>Excellent written, verbal, and presentation skills.</li><li>Ability to work independently while collaborating effectively in a fast-paced, dynamic environment.</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs120,000.00 per monthWork Location: In person

Technical Project Coordinator

We&rsquo;re Hiring: Technical Project ManagerCompany: Climax Software Solutions Location: Bhadrabad, Karachi Employment Type: Full-Time About Climax Software SolutionsClimax Software Solutions is a fast-growing technology company delivering innovative software solutions, digital transformation services, and scalable IT products. We pride ourselves on technical excellence, customer-centric delivery, and a collaborative work culture. We&rsquo;re seeking an experienced Technical Project Manager to lead complex software initiatives from planning through successful delivery.Role OverviewAs a Technical Project Manager, you will own the end-to-end delivery of software development projects, working closely with engineering, design, QA, and product teams. You&rsquo;ll serve as the key point of contact for clients, ensuring projects are delivered on time, within scope, and aligned with both business and technical goals.Key Responsibilities<ul><li>Lead planning, execution, and delivery of software development projects from concept to completion</li><li>Define project scope, timelines, milestones, deliverables, and success criteria</li><li>Coordinate cross-functional teams including developers, designers, QA engineers, and product owners</li><li>Ensure adherence to Agile/Scrum practices and SDLC standards</li><li>Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives</li><li>Identify, track, and mitigate project risks, issues, and change requests</li><li>Act as the primary liaison with clients to gather requirements, provide updates, and manage expectations</li><li>Prepare and maintain project documentation such as project plans, progress reports, and technical specifications</li><li>Monitor resource allocation, budgets, timelines, and performance metrics</li><li>Ensure high-quality deliverables aligned with business objectives and technical standards Required Qualifications &amp; Experience</li><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or a related field</li><li>3&ndash;6 years of experience in software project management or technical project coordination</li><li>Strong understanding of software development life cycles (SDLC) and Agile methodologies</li><li>Hands-on experience with project management tools such as Jira, Trello, Asana, ClickUp, or similar</li><li>Solid technical background with the ability to understand and discuss system architecture, APIs, integrations, and development workflows</li><li>Proven ability to manage multiple projects simultaneously in fast-paced environments</li><li>Strong analytical, problem-solving, and decision-making skills</li><li>Excellent communication, leadership, and stakeholder management abilities</li><li>Experience working with distributed or remote teams is a plus</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional growth, training, and learning opportunities</li><li>Collaborative, innovative, and supportive work environment</li><li>Exposure to diverse and high-impact software projects</li><li>Health and wellness benefits</li></ul>Ready to Lead Impactful Software Projects?If you&rsquo;re passionate about technology, leadership, and delivering high-quality software solutions, we&rsquo;d love to hear from you.Apply now and become a key driver of success at Climax Software Solutions.Job Type: Full-timePay: Rs95,000.00 - Rs145,000.00 per monthWork Location: In person

Technical Project Manager

We&rsquo;re Hiring: Software Quality Assurance (SQA) EngineerLocation: Onsite Employment Type: Full-Time Department: Engineering Company: Office Automation ServicesAre you driven by quality and passionate about building reliable, high-performing software? Office Automation Services is looking for a skilled Software Quality Assurance (SQA) Engineer to help ensure our products meet the highest standards of performance, scalability, and reliabilityAbout the RoleAs an SQA Engineer, you will be a key contributor to our engineering team, working closely with developers and support teams to design, execute, and continuously improve testing strategies. You&rsquo;ll play a hands-on role in both manual and automated testing while championing best QA practices across the organization.What You&rsquo;ll Do<ul><li>Collaborate with development and support teams to define and implement effective test strategies</li><li>Create, maintain, and execute comprehensive test plans, test cases, and QA documentation</li><li>Perform manual and automated testing for web, mobile, and desktop applications</li><li>Analyze test results, identify defects, and clearly report bugs with actionable insights</li><li>Investigate complex issues, determine root causes, and support timely resolution</li><li>Promote QA best practices, tools, and automation frameworks</li><li>Continuously enhance QA processes to improve efficiency and product qualityWhat We&rsquo;re Looking For</li></ul>Education<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or a related field</li></ul>Experience &amp; Skills<ul><li>2+ years of experience in software testing (manual and automated)</li><li>Hands-on experience testing web, mobile, and desktop applications</li><li>Exposure to .NET Core, Angular, and Python</li><li>Strong ability to write clear, reusable test cases and documentation</li><li>Experience with automation tools such as Appium</li><li>Familiarity with testing frameworks like TestNG, JUnit, or Cucumber</li><li>Experience using Git and CI/CD tools (Jenkins, GitLab, CircleCI, etc.)</li><li>Proficiency with JIRA and other test or project management tools</li><li>Solid understanding of SQL and data validation techniques</li></ul>Why Join Office Automation Services?<ul><li>Be part of a collaborative, innovative engineering team</li><li>Work on impactful products that solve real-world problems at scale</li><li>Access continuous learning, mentorship, and career growth opportunities</li><li>Have your voice heard&mdash;your ideas influence our tools, processes, and future direction</li></ul>Ready to Elevate Software Quality?If you&rsquo;re passionate about intelligent testing, automation, and delivering exceptional software, we&rsquo;d love to hear from you.Job Type: Full-timePay: Rs75,000.00 - Rs110,000.00 per monthWork Location: In person

SQA Engineer

Job DescriptionHead of Customer SupportReports ToCEO / COOJob SummaryAn experienced Head of Customer Support to lead, govern, and scale ERP support and delivery across the organization. This role serves as the single-point owner of ERP business domain knowledge, customer success, and delivery execution, acting as a bridge between customers, support teams, business analysis, QA, development, and leadership.The ideal candidate brings a strong mix of ERP functional expertise, technical understanding, project management, Agile delivery leadership, and people management, with proven experience operating at a head-level in an ERP product-based environment, preferably within the shipping and logisticsNOTE: CANDIDATES WITH EXPERIEINCE IN SHIPPING &amp; LOGISTICS WILL BE PREFFERED. EXPERIENCE IN A LEADERSHIP ROLE IN PRODUCT BASED CUSTOMER SUPPORT DEPARTMENT IS A MUST.Key Responsibilities1. Executive Customer Ownership &amp; Stakeholder Management<ul><li>Act as the primary escalation and relationship owner for key ERP customers.</li><li>Represent the organization in high-level customer discussions, escalations, and delivery reviews.</li><li>Own customer satisfaction, ERP adoption success, and long-term account health from a functional and delivery perspective.</li></ul>2. ERP Support Operations &amp; Department Leadership<ul><li>Provide end-to-end process quality assurance of ERP functional and technical support teams.</li><li>Define and enforce support standards, SLAs, escalation frameworks, and service quality benchmarks.</li><li>Ensure seamless coordination between Support, BA, QA, and Development teams.</li><li>Build a culture of accountability, ownership, and customer-first execution.</li><li>Identify performance, skill, and coordination gaps at individual, team, and department levels, and lead corrective action plans.</li></ul>3. ERP Business Analysis &amp; Domain Governance<ul><li>Act as the organizational authority on ERP business domain knowledge, particularly aligned with shipping, logistics, and operational workflows.</li><li>Lead complex requirement discovery sessions and stakeholder workshops.</li><li>Translate business needs into approved functional designs, user stories, and process flows.</li><li>Review and sign off on BRDs, FRDs, change requests, and functional scope.</li><li>Govern UAT strategy, execution, and business sign-off.</li></ul>4. ERP Implementation &amp; Functional Delivery Oversight<ul><li>Provide leadership oversight for ERP implementations, upgrades, and major rollouts.</li><li>Ensure implementations align with defined scope, timelines, and business objectives.</li><li>Own functional quality during configuration, UAT, go-live, and hyper-care phases.</li><li>Ensure hands-on functional understanding of critical ERP modules relevant to operations, finance, inventory, logistics, and system integrations.</li></ul>5. Technical &amp; Analytical Leadership<ul><li>Possess strong technical understanding of ERP systems, architecture, integrations, and data flows.</li><li>Establish and maintain dashboards and analytics for support performance, delivery health, and customer KPIs.</li><li>Use data-driven insights to drive continuous improvement and executive decision-making.</li></ul>6. Talent Development, Training &amp; Capability Building<ul><li>Own ERP functional capability building across support and BA teams.</li><li>Design structured onboarding, training, and upskilling programs.</li><li>Mentor senior team members and develop future leaders within ERP operations.</li></ul>7. Cross-Functional &amp; Pre-Sales Leadership<ul><li>Act as the central coordination authority between Support, BA, QA, Development, Sales, and Management.</li><li>Provide senior-level functional and delivery input during pre-sales discussions, demos, and solutioning.</li><li>Support strategic planning related to ERP product usage, customer expansion, and service maturity.</li></ul>8. KPIs, Reporting &amp; Continuous Improvement<ul><li>Define and own KPIs including SLA compliance, customer satisfaction, sprint velocity, UAT success, issue recurrence, and delivery predictability.</li><li>Present regular operational and delivery reports to executive leadership.</li><li>Drive continuous improvement initiatives across ERP support and delivery operations.</li></ul>Required Skills &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Business Administration, or related field.</li><li>7&ndash;10+ years of ERP experience across support, functional consulting, business analysis, and delivery roles.</li><li>Proven experience working with ERP systems in shipping, logistics, or supply chain environments is highly preferred.</li><li>Proven experience managing ERP projects and Agile delivery frameworks from scratch.</li><li>Excellent leadership, communication, analytical, and decision-making skills.</li></ul>Job Type: Full-timeWork Location: In person

HEAD OF CUSTOMER SUPPORT

We&rsquo;re Hiring: .NET DeveloperCompany: Climax Software Solutions Employment Type: Full-TimeAbout the RoleAre you a passionate .NET Developer eager to build scalable, high-performance enterprise applications? At Climax Software Solutions, we&rsquo;re looking for a talented, motivated, and detail-oriented developer who takes pride in clean code, robust architecture, and delivering impactful software solutions.If you thrive in a collaborative environment and enjoy solving complex technical challenges, this role is for you.What You&rsquo;ll DoDevelop &amp; Maintain Applications<ul><li>Design, develop, and maintain enterprise-grade applications using .NET Core, C#, and ASP.NET Core</li><li>Write clean, efficient, reusable code following best practices and coding standards</li></ul>Collaborate Across Teams<ul><li>Work closely with UI/UX designers, QA engineers, and business analysts to deliver user-centric, high-performance solutions</li></ul>Optimize &amp; Troubleshoot<ul><li>Identify and resolve performance bottlenecks</li><li>Debug complex issues and implement scalable, maintainable solutions</li></ul>Innovate Continuously<ul><li>Stay up to date with emerging technologies, tools, and best practices within the .NET ecosystem</li><li>Contribute ideas to continuously improve product quality and system performance What We&rsquo;re Looking ForEducation</li><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field</li></ul>Technical Skills &amp; Experience<ul><li>Strong hands-on experience with .NET Core, C#, and ASP.NET Core</li><li>Advanced knowledge of SQL Server, including complex queries, stored procedures, and LINQ</li><li>Solid understanding of database design, normalization, and performance optimization</li><li>Practical experience with Fast Reports and SSRS (SQL Server Reporting Services)</li><li>Strong grasp of OOP principles, clean code practices, and modern design patterns</li><li>Excellent debugging, analytical, and problem-solving skills Why Join Climax Software Solutions?</li><li>Competitive Salary &mdash; Compensation that reflects your skills and impact</li><li>Comprehensive Benefits &mdash; Health and life insurance for you and your dependents</li><li>Growth-Oriented Culture &mdash; Continuous learning, upskilling, and career advancement</li><li>Collaborative Environment &mdash; A supportive team focused on mentorship, innovation, and excellence</li></ul>Ready to Build the Future?If you&rsquo;re excited about creating enterprise-level software and growing your career with a forward-thinking technology company, we&rsquo;d love to hear from you.Apply now and help shape the future of technology at Climax Software Solutions.Job Type: Full-timePay: Rs80,000.00 - Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Dot Net: 2 years (Preferred)</li></ul>Work Location: In person

Dot Net Developer

We&rsquo;re Hiring: Business AnalystLocation: Onsite Employment Type: Full-Time Department: Business &amp; Engineering Company: Office Automation ServicesJob SummaryOffice Automation Services is seeking a detail-oriented and analytical Business Analyst to join our growing team. This role is critical in bridging business needs with technical solutions while supporting project execution and senior leadership&mdash;particularly the CEO&mdash;in customer interactions and strategic requirement gathering.The ideal candidate will excel in business analysis, stakeholder communication, process improvement, and data-driven decision-making, with the versatility to support project management activities and customer-facing engagements.Key Responsibilities1️ Business Analysis &amp; Project Management AlignmentRequirements Gathering &amp; Analysis<ul><li>Collaborate with internal and external stakeholders to understand business needs, objectives, and challenges</li><li>Elicit, analyze, document, and validate business and functional requirements</li><li>Translate business discussions into clear, actionable requirements for technical and delivery teams</li><li>Support project scoping and definition during early project lifecycle stages</li></ul>Data Analysis &amp; Reporting<ul><li>Collect, analyze, and interpret business and customer data</li><li>Identify trends, risks, gaps, and improvement opportunities</li><li>Create dashboards, reports, and visualizations to communicate insights to stakeholders</li></ul>Process Improvement<ul><li>Analyze existing business processes and workflows</li><li>Identify inefficiencies and recommend optimized solutions</li><li>Support implementation of improved processes to enhance productivity and operational efficiency</li></ul>Project Management Support<ul><li>Assist in planning, execution, and monitoring of projects</li><li>Maintain project documentation including requirements, process flows, user stories, and change requests</li><li>Track milestones, dependencies, and risks</li></ul>Stakeholder Communication &amp; Documentation<ul><li>Act as a liaison between business units, technical teams, and leadership</li><li>Ensure project deliverables align with business goals</li><li>Prepare and maintain BRDs, FRS documents, user manuals, and status reports</li></ul>Risk Mitigation &amp; Quality Assurance<ul><li>Identify potential project risks early and support mitigation strategies</li><li>Assist with User Acceptance Testing (UAT) to ensure solutions meet business requirements</li><li>Validate data integrity and solution effectiveness post-implementation</li></ul>2️ Supporting the CEO in Customer Interactions<ul><li>Participate in customer meetings, workshops, and discussions alongside the CEO</li><li>Capture and translate customer needs and pain points into structured business requirements</li><li>Support solution proposals by providing data-backed insights and feasibility analysis</li><li>Present KPIs, metrics, and ROI insights to support executive-level discussions</li><li>Track customer requirements and ensure timely follow-ups through CRM or internal tools</li><li>Act as a trusted interface between customers, leadership, and delivery teams</li></ul>3️ Strategic Value to the Organization<ul><li>Serve as a strategic advisor by providing customer feedback, business insights, and market trends</li><li>Enable process optimization across departments</li><li>Support leadership with actionable intelligence for informed decision-making</li><li>Demonstrate versatility across analysis, stakeholder management, and project coordination</li></ul>Qualifications &amp; SkillsEducation<ul><li>Bachelor&rsquo;s degree in Business, Information Technology, or a related field</li></ul>Experience<ul><li>3.5 to 4 years of experience as a Business Analyst or in a similar role</li><li>Experience with ERP or other enterprise-level systems</li><li>Experience working in Agile or Scrum environments</li><li>Exposure to project management methodologies</li><li>Certifications such as CAPM or PMP are a plus</li></ul>Technical Skills<ul><li>Proficiency in MS Excel, SQL, Power BI, or similar data analysis tools</li><li>Experience with JIRA or other project management tools</li><li>Strong documentation and reporting skills</li></ul>Soft Skills<ul><li>Strong analytical, problem-solving, and critical-thinking abilities</li><li>Excellent verbal and written communication skills</li><li>Ability to manage multiple tasks and priorities effectively</li><li>Strong stakeholder management and collaboration skills</li></ul>Why Join Office Automation Services?<ul><li>Competitive salary with performance-based incentives</li><li>Opportunities for professional development and certification support</li><li>Comprehensive healthcare and wellness benefits</li><li>Collaborative, inclusive, and growth-oriented work culture</li><li>Direct exposure to leadership and customer-facing strategic initiatives</li></ul>Career Growth OpportunityThis role offers a clear pathway toward Project Management while enabling close collaboration with executive leadership. With overlapping competencies in communication, analysis, and stakeholder engagement, the Business Analyst will become a key strategic asset supporting both customer-facing projects and organizational growth.Apply today and become a driving force behind smarter business decisions at Office Automation Services.Job Type: Full-timePay: Rs120,000.00 - Rs200,000.00 per monthWork Location: In person

Business Analyst

Join Climax Software Solutions and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.