Qureos Mentor

CLINICA MEDICAL CENTER

WORK LOCATION: AJMAN, UAEQUALIFICATIONS:MORE THAN 10 YEARS EXPERIENCE AS CALL CENTER SUPERVISOR IN A CLINIC/HOSPITALENGLISH AND ARABIC SPEAKINGDUTIES AND RESPONSIBILITIES<ul><li>Supervise call center agents, including scheduling, task assignment, and attendance monitoring.</li><li>Provide coaching, mentoring, and performance feedback to ensure agents meet service standards.</li><li>Conduct regular team meetings and training sessions to update staff on new protocols, services, or procedures.</li><li>Oversee daily call center operations to maintain high efficiency and service quality.</li><li>Monitor call volumes, agent productivity, and service levels through call center software.</li><li>Ensure proper coverage during peak hours, staff shortages, and special events.</li><li>Handle escalated patient concerns or complaints promptly and professionally.</li><li>Ensure timely follow-up on unresolved issues and coordinate with relevant departments (e.g., billing, admissions, lab, outpatient services).</li><li>Collaborate with clinical and administrative departments to streamline communication and patient handling processes.</li><li>Support coordination for special programs, health campaigns, and new service offerings.</li><li>OTHER duties and responsibilities will be discussed during interview</li></ul>Job Type: Full-timePay: From AED5,000.00 per month

Call Center Supervisor

QUALIFICATIONS:ATLEAST 5-YEARS OF EXPERIENCE AS CALL CENTER REPRESENTATIVE IN A CLINIC/HOSPITALENGLISH AND ARABIC SPEAKINGJOB DESCRIPTION:<ul><li>Answer and manage a high volume of inbound/outbounds calls and messages in a courteous and timely manner</li><li>Provide accurate information regarding clinic services, operating hours, locations, and medical procedures.</li><li>Keep a comprehensive record of all calls and/or conversations in the organization&rsquo;s call center data</li><li>Schedule, reschedule, and cancel patient appointments using the clinic&rsquo;s electronic medical records (EMR) or scheduling system.</li><li>Confirm patient details and ensure proper documentation for all appointments</li><li>Other duties and responsibilities will be discussed during the interview</li></ul>Job Type: Full-timeLanguage:<ul><li>Arabic (Required)</li></ul>Job Type: Full-timePay: From AED3,500.00 per monthExperience:<ul><li>CALL CENTER REPRESENTATIVE: 5 years (Preferred)</li></ul>

Call Center Representative

Join CLINICA MEDICAL CENTER and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CLINICA MEDICAL CENTER

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Call Center Supervisor

Call Center Representative