Qureos Mentor

Clinica Sierra Vista

Clinica Sierra Vista is a non-profit organization dedicated to providing comprehensive health care services to underserved populations, including poor and migrant farmworkers in California's Kern and Fresno Counties. With a focus on medical, dental, behavioral health, and support services, it serves over 200,000 individuals from diverse backgrounds. Established in 1971, Clinica Sierra Vista has become one of the largest community health center systems in the state, committed to improving health outcomes for low to moderate-income patients.

<div></div><div><b>Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation!</b> We&rsquo;re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don&rsquo;t inquire about immigration status because we simply don&rsquo;t need to know. If you come to us, we will treat you like any other patient.<p>
As we grow our team, we are looking for individuals who believe the patient is always #1.</p><p><b>
Why work for us?</b></p><ul><li>
Competitive pay which matches your abilities and experience</li><li>
Health coverage for you and your family</li><li>
Generous number of vacation days per year</li><li>
A robust wellness plan and health club discounts</li><li>
Continuing education assistance to grow and further your talents</li><li>
403(B) plan with company matching</li></ul><p></p><p><b><br>
Intrigued? We&rsquo;d love to hear from you! Please review the job details below and then click &ldquo;apply.&rdquo;</b></p><p>
We're looking for someone to join our team as a <b>Reception Training &amp; Quality Specialist </b>who:</p><div>
Under the direction of the Associate Director of Clinics or designee, the Reception Training &amp; Quality Specialist serves as the organization's subject matter expert (SME) for front office operations, patient registration, scheduling, insurance verification, customer service, and reception workflows. This position promotes consistency, operational excellence, regulatory compliance, and exceptional patient experiences across assigned health centers through auditing, workflow observation, education, onboarding, coaching, and quality improvement. The Specialist performs front office duties as needed while partnering with Practice Managers and leadership to standardize workflows, improve registration accuracy, reduce denials, and support revenue cycle performance. This role has no direct supervisory responsibilities or makes employment decisions; however, the role provides training, coaching, workflow guidance, and quality feedback to support operational performance.</div><div></div><div><b><br>
Essential Functions:</b></div><ul><li><div><ul><li>
Perform Receptionist duties as needed to support clinic operations.</li><li>
Conduct routine and random registration audits utilizing organizational audit tools.</li><li>
Observe front office workflows and provide real-time coaching.</li><li>
Develop and maintain onboarding programs, competency checklists, tip sheets, and workflow guides.</li><li>
Train newly hired reception staff and provide refresher education.</li><li>
Educate staff on Epic workflows, insurance verification, scheduling standards, customer service, HIPAA, and organizational policies.</li><li>
Review registration accuracy, demographics, guarantors, subscribers, insurance eligibility, consents, scanning, MyChart enrollment, and scheduling compliance.</li><li>
Monitor registration work queues and denial trends; recommend workflow improvements.</li><li>
Supports clinic openings, and operational initiatives.</li><li>
Develop monthly audit reports, training reports, workflow compliance reports, and operational dashboards for review by Practice Managers and leadership to support corrective action planning and workflow improvement.</li><li>
Partner with Revenue Cycle, Epic, Compliance, IT, and clinic leadership to identify trends, address workflow gaps, and support timely escalation of compliance or operational concerns.</li><li>
Travel between assigned clinics to provide operational support.</li><li>
Perform additional duties as assigned.</li></ul></div></li></ul><p></p><p><b><br>
Customer Service Responsibilities:</b></p><ul><li>
Champion exceptional patient experience and professional communication.</li><li>
Train reception staff on service recovery, de-escalation, and patient engagement.</li><li>
Reinforce standardized scripting and front office expectations.</li></ul><p><b>
Compliance Responsibilities:</b></p><ul><li>
Maintain compliance with HIPAA, CMS, DHCS, HRSA, Joint Commission, payer requirements, and Clinica Sierra Vista policies.</li><li>
Maintain advanced knowledge of Medicare, Medi-Cal, Managed Care, Commercial Insurance, Family PACT, Every Woman Counts (EWC), BCCTP, CHDP, Presumptive Eligibility, and newborn registration workflows.</li><li>
Protect confidential patient and organizational information and reinforce accurate patient information handling, documentation standards, and timely reporting of potential compliance concerns.</li></ul><p><b>
Work Environment and Travel:</b></p><p>
This position works in a healthcare clinic environment and requires regular travel between assigned clinics to provide front office support, workflow observation, training, and quality auditing. The position may require flexibility to support clinic openings, operational initiatives, and urgent workflow needs.</p><p></p><p><b><br>
You'll be successful with the following qualifications:</b></p><ul><li>
High School Diploma or GED required.</li><li>
Completion of a Medical Office Administration, Administrative Assisting, Healthcare Administration, Medical Assisting, or related certificate program required.</li><li>
Associate's degree preferred; Bachelor's degree highly desirable.</li><li>
Minimum three years of healthcare front office/patient access experience.</li><li>
Minimum two years of registration, scheduling, and insurance verification experience.</li><li>
Experience training or coaching staff required.</li><li>
Epic experience strongly preferred.</li><li>
FQHC experience preferred.</li></ul><p><b>
Preferred Certifications:</b></p><ul><li>
Certified Medical Administrative Assistant (CMAA)</li><li>
Certified Administrative Professional (CAP)</li><li>
Nationally Certified Medical Office Assistant (NCMOA)</li><li>
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)</li><li>
Certified Healthcare Access Associate (CHAA)</li><li>
Certified Revenue Cycle Representative (CRCR)</li><li>
Epic registration/scheduling credential or equivalent</li></ul><p></p><p><br>
Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they&rsquo;re counting on us.</p><p>
Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><br>
Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they&rsquo;re counting on us.</p><p>
Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Reception Training & Quality Specialist - CCC

<div>
 <strong>
  Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation!
 </strong>
 We&rsquo;re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don&rsquo;t inquire about immigration status because we simply don&rsquo;t need to know. If you come to us, we will treat you like any other patient.
 <br/>
 <br/>
 As we grow our team, we are looking for individuals who believe the patient is always #1.
 <br/>
 <br/>
 <strong>
  Why work for us?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive pay which matches your abilities and experience
  </li>
  <li>
   Health coverage for you and your family
  </li>
  <li>
   Generous number of vacation days per year
  </li>
  <li>
   A robust wellness plan and health club discounts
  </li>
  <li>
   Continuing education assistance to grow and further your talents
  </li>
  <li>
   403(B) plan with company matching
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Intrigued? We&rsquo;d love to hear from you! Please review the job details below and then click &ldquo;apply.&rdquo;
  <br/>
  <br/>
 </strong>
 We're looking for someone to join our team as a
 <strong>
  Receptionist-CHC
 </strong>
 who:
 <br/>
 <br/>
 Under supervision of the Practice Manager, this position serves as an introduction to Clinica Sierra Vista and is the principal staff member responsible for the smooth flow of patients throughout the clinic&rsquo;s various services. The position requires an individual who can function independently, who can prioritize activities, and who will respect the confidentiality of our patient&rsquo;s problem. This person will work closely with patients and support staff to ensure patients received timely and efficient services.
 <br/>
 <br/>
 <strong>
  Essential Functions:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Greet patients as they come in.
   </li>
   <li>
    Assist and direct patient to appropriate department.
   </li>
   <li>
    Answer any questions the patient has regarding policies and procedures of Clinica Sierra Vista
   </li>
   <li>
    Reasonable and predictable in person attendance.
   </li>
   <li>
    Explain the role of health services and programs within Clinica Sierra Vista
   </li>
   <li>
    Complete patient registration as needed, enrolling patients into MyChart portal.
   </li>
   <li>
    Complete check in process with patients for Pediatrics, Obstetrics, and Optometry
   </li>
   <li>
    Other duties as assigned by the Practice Manager or District Administrator
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  You'll be successful with the following qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Customer service experience
   </li>
   <li>
    Bilingual preferred
   </li>
   <li>
    High school diploma
    <br/>
   </li>
  </ul>
 </ul>
 Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they&rsquo;re counting on us.
 <br/>
 <br/>
 Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!
 <br/>
 <br/>
 Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they&rsquo;re counting on us.
 <br/>
 <br/>
 Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!
</div>


Receptionist- CHC - Arvin CHC

<div>
 <strong>
  Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation!
 </strong>
 We&rsquo;re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don&rsquo;t inquire about immigration status because we simply don&rsquo;t need to know. If you come to us, we will treat you like any other patient.
 <br/>
 <br/>
 As we grow our team, we are looking for individuals who believe the patient is always #1.
 <br/>
 <br/>
 <strong>
  Why work for us?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive pay which matches your abilities and experience
  </li>
  <li>
   Health coverage for you and your family
  </li>
  <li>
   Generous number of vacation days per year
  </li>
  <li>
   A robust wellness plan and health club discounts
  </li>
  <li>
   Continuing education assistance to grow and further your talents
  </li>
  <li>
   403(B) plan with company matching
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Intrigued? We&rsquo;d love to hear from you! Please review the job details below and then click &ldquo;apply.&rdquo;
  <br/>
  <br/>
 </strong>
 We're looking for someone to join our team as a
 <strong>
  Medical Scribe
 </strong>
 who:
 <br/>
 <br/>
 The Medical Scribe will be responsible to annotate any dictated or written information for treatment of the patient following any local, state, and federal guidelines for documentation in the electronic medical record. Medical Scribes are responsible for clearly recording each patient&rsquo;s symptoms, history, physical exam, and documenting the diagnosis as well as treatment plans.
 <br/>
 <br/>
 <strong>
  Essential Functions:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The primary role of the Medical Scribe is to assist the Clinician with documentation of each patient&rsquo;s medical chart during the patient&rsquo;s visit.
  </li>
  <li>
   The Medical Scribe will accompany the Clinician into the patient&rsquo;s examination area in order to transcribe the history and physical exam with authorization by the patient.
  </li>
  <li>
   Under the direction of the Clinician, the Medical Scribe transcribes patient orders, including laboratory tests, radiology tests, referrals, and will retrieve any necessary information required for the Clinician for each patient&rsquo;s visit.
  </li>
  <li>
   Documents any procedures performed by the Clinician within the electronic medical record.
  </li>
  <li>
   Transcribes any consultations or discussions with family and/or the Clinician.
  </li>
  <li>
   Completes the patient&rsquo;s chart by transcribing results of any labs, x-rays, or other evaluations dictated by the Clinician. The Medical Scribe continuously checks on the progress of data in order to get the patient&rsquo;s workup complete so the Clinician is able to make his or her decisions regarding the patient&rsquo;s prognosis.
  </li>
  <li>
   Lists all proper diagnosis as well as any follow-up instructions as dictated by the Clinician.
  </li>
  <li>
   The Medical Scribe assists the Clinician and support staff with paperwork, telephone calls, faxing, and chart abstraction as assigned.
  </li>
  <li>
   The Medical Scribe is able to process portal communications and either task to appropriate staff or get information from the Clinician to respond to the patient in a timely manner via portal, telephone, or other means as directed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You'll be successful with the following qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   Medical terminology/anatomy coursework
  </li>
  <li>
   Some college preferred
  </li>
  <li>
   Previous experience working in an outpatient clinic or doctor&rsquo;s office and/or Medical transcriptionist experience preferred
  </li>
  <li>
   Must adhere to Clinica Sierra Vista&rsquo;s employee health/immunization requirements or provide a valid exemption request for subsequent approval.
   <br/>
   <br/>
  </li>
 </ul>
 Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they&rsquo;re counting on us.
 <br/>
 <br/>
 Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!
</div>


Medical Scribe - Elm CHC

Join Clinica Sierra Vista and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Clinica Sierra Vista

About Company

Reception Training & Quality Specialist - CCC

Receptionist- CHC - Arvin CHC

Medical Scribe - Elm CHC