Qureos Mentor

Cloudscale365

<div>About the Role

We&rsquo;re looking for a motivated and skilled Field Service Technician with a passion for technology and exceptional customer service. In this role, you&rsquo;ll help support our growing client base by diagnosing and resolving IT issues, performing on-site maintenance, and ensuring users have a seamless computing experience.

If you thrive in fast-paced environments, enjoy solving complex problems, and take pride in delivering outstanding service, we&rsquo;d love to meet you. 
Key Responsibilities
<ul>
<li>Provide on-site troubleshooting and support for users&rsquo; networks, systems, software, and hardware.</li>
<li>Identify, document, and resolve technical issues within established SLAs.</li>
<li>Collaborate with internal teams and vendors to deliver high-quality IT support.</li>
<li>Utilize professional services automation tools and other service-specific technologies to manage tickets and document work.</li>
<li>Maintain strong relationships with users and vendor contacts.</li>
<li>Participate in continuous learning and technical training to stay current with emerging technologies.</li>
<li>Take ownership of assigned projects, following through to completion with accuracy and efficiency.</li></ul> 


Minimum Qualifications
<ul>
<li>Strong knowledge of modern software, systems, and IT technologies.</li>
<li>Experience with Microsoft Windows Server, Active Directory, Exchange Server, and Windows 10/11.</li>
<li>Excellent communication and interpersonal skills &mdash; able to effectively interact with users and vendors.</li>
<li>Highly organized, dependable, detail-oriented, and adaptable to changing priorities.</li>
<li>Valid driver&rsquo;s license, proof of insurance, and reliable transportation.</li></ul> 


Ideal Candidate
<ul>
<li>Professional and articulate &mdash; represents the company well in all interactions.</li>
<li>Technically proficient &mdash; confident troubleshooting across a wide range of systems.</li>
<li>Team-oriented &mdash; works collaboratively with colleagues and partners.</li>
<li>A relationship builder &mdash; fosters trust and long-term client satisfaction.</li>
<li>A proactive problem solver &mdash; thinks critically and takes initiative.</li></ul> 


Benefits
<ul>
<li>Health, Dental, and Vision Insurance</li>
<li>Paid Time Off</li></ul></div>

Field Service Technician

Join Cloudscale365 and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cloudscale365

ABOUT_COMPANY

Field Service Technician