Qureos Mentor

CMA CGM

ID: 578931
 
Location: 
Karachi, PK
 
Customer Service Professional Pakistan
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role Overview
 
The Customer Service Professional plays a key role in delivering exceptional customer experience by efficiently managing customer inquiries, requests, and concerns. This role requires clear communication of any service limitations, including costs, delays, or operational constraints, while building and maintaining strong client relationships.
 
Key Responsibilities
 
1. Customer Support & Guidance
 
Provide prompt and effective customer support through phone, email, and live chat.
 
Handle inquiries, concerns, and complaints in a professional and courteous manner.
 
Keep customers informed about the status and resolution of their requests.
 
Support booking teams, VIP/special desks, and stakeholders with guidance on processes, disputes, and customer profiles where applicable.
 
2. Product & Service Knowledge
 
Develop and maintain in-depth knowledge of company products and services.
 
Educate customers on product features, usage, and benefits.
 
Stay updated on new offerings, changes, and service updates.
 
Identify opportunities to promote relevant products and services during interactions.
 
3. Documentation & Reporting
 
Maintain accurate records of customer interactions, feedback, and resolutions.
 
Prepare regular reports (daily, weekly, monthly) and dashboards.
 
Update customer profiles and manage booking amendments as per company guidelines.
 
Monitor invoices, cancellations, and booking changes in compliance with corporate policies.
 
4. Customer Feedback & Insights
 
Collect and analyze customer feedback to identify improvement opportunities.
 
Share actionable insights with management to enhance service quality and customer satisfaction.
 
5. Cross-Functional Collaboration
 
Work closely with Sales, Marketing, Finance, Operations, and Product teams to resolve issues and improve service delivery.
 
6. Problem Resolution
 
Investigate and resolve customer complaints efficiently and effectively.
 
Collaborate with internal teams to implement solutions and ensure customer satisfaction.
 
7. Policy Compliance
 
Ensure adherence to company policies, procedures, and service standards.
 
Educate customers on relevant policies when required.
 
8. Continuous Improvement
 
Contribute to improving customer service processes and operational efficiency.
 
Proactively suggest and implement enhancements where applicable.
 
9. Brand Representation
 
Represent the company in a professional and positive manner.
 
Maintain a customer-centric approach in all interactions.
 
Qualifications & Profile
 
Bachelor’s degree required (Postgraduate qualification preferred).
 Prior experience in the shipping industry is an advantage.
 Strong communication and interpersonal skills (written and verbal English).
 Good understanding of shipping terminology, booking, invoicing, and customer service processes.
 Proactive mindset with strong problem-solving abilities.
 Proficiency in MS Office tools, especially Excel and PowerPoint.
 Knowledge of Bills of Lading, Delivery Orders, and general shipping procedures.
 
Core Competencies
 
Customer Service Orientation
 Attention to Detail & Documentation Accuracy
 Time Management & Organizational Skills
 Integrity & Confidentiality
 Team Collaboration
 
Come along on CMA CGM’s adventure !

Customer Service Professional Pakistan

<div>
 CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Logistics Officer to join our fast-growing and challenging organization.
 
 Position: Logistics OfficerLocation: Jeddah
 
 Job Overview:The Logistics Officer is responsible for overseeing the movement and management of containers throughout the supply chain. This role collaborates closely with terminal staff, sales teams, and internal departments to ensure operational excellence and customer satisfaction. The ideal candidate will leverage analytical skills to optimize logistics processes and report on key performance indicators. Key Responsibilities:Container Management:Monitor and manage container movements, ensuring accuracy of tracking , documentation and adherence to schedules.Coordinate with terminals for efficient loading and unloading of containers; resolve any issues related to container handling.Daily Reporting:Generate daily reports on container status, movements, and availability to ensure all stakeholders are informed.Maintain accurate records of empty and full container inventory, including discrepancies, maintenance, and repairs.Forecast and Analysis:Collaborate with sales and planning teams to forecast container needs and monitor equipment utilization against forecasts and actuals.Analyze trends in container flows and provide insights for capacity planning.Operational Coordination:Act as a liaison between internal teams and external partners, ensuring that communication is clear and effective.Ensure compliance with company policies and procedures related to container management and logistics operations.Cost Management:Track logistics costs associated with container movements and operations, identifying areas for cost reduction.Prepare monthly reports detailing logistics expenses and variances from budget.Problem Resolution:Quickly address issues related to Long idle, damaged or lost containers, coordinating with the appropriate departments to ensure timely resolution.Investigate and analyze operational issues to develop preventative measures and improve efficiency.Customer Interaction:Respond to inquiries from customers and partners regarding container status, logistics processes, and operational updates.Provide excellent customer service and foster positive relationships with clients and vendors.Skills and Qualifications:Bachelor in Logistics, Supply Chain Management, Business Administration, or similar field.Minimum of 2-4 years of experience in container management or logistics within the shipping or transportation industry.Proficient in Microsoft Office; experience with logistics software (e.g., TMS, EDI) is preferred.Strong analytical skills with a detail-oriented mindset.Excellent verbal and written communication skills.Ability to work independently and as part of a team in a fast-paced environment.Physical Requirements:Ability to visit and conduct business at various terminal and operational locations as needed.
</div>

Logistics Officer

ID: 577504
 
Location: 
Karachi, PK
 
Accounting Professional Pakistan
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role
 
Manage General Ledger functions in compliance with Group policies, processes, and reporting standards. The role ensures accurate financial recording, timely closing, effective receivables management, and reliable reporting for Head Office, management, and statutory requirements.
 
Responsibilities
 
1. General Ledger & Financial Accounting
 
Record and maintain accurate accounting entries in the General Ledger, including:
 Fixed assets, depreciation, payroll, accruals, commissions, bank transactions, and financial income
 Ensure completeness and accuracy of all GL balances in line with Group accounting policies
 Perform monthly, quarterly, and annual closing activities in line with the closing schedule
 Coordinate with Shared Service Centre for timely and accurate book closure
 Review and validate journal entries and supporting documentation
 
2. Financial Reporting & Audit
 
Prepare monthly financial reports for management review
 Support preparation of annual financial statements and external audit requirements
 Maintain proper documentation and audit trails for all transactions
 Assist in internal audits and ensure compliance with Group controls and procedures
 
3. Budgeting & Management Reporting
 
Prepare annual budgets and periodic forecasts
 Develop and present Management Accounts for Regional teams and senior management meetings
 Prepare and update monthly agility and performance reports
 Generate ad-hoc financial analysis and reports as required
 
4. Bank Reconciliation Management
 
Ensure accurate booking and monitoring of all receivable transactions
 Match customer payments with invoices and credit memos
 Perform regular bank reconciliation with customer accounts
 
5. Controls, Compliance & Process Improvement
 
Review and analyze credit notes and ensure proper approvals and documentation
 Ensure compliance with taxation, regulatory, and Group reporting requirements
 Identify process gaps and recommend improvements for efficiency and control
 Support automation and system enhancement initiatives (especially in Oracle environment)
 
Qualifications and Profile
 
Education & Experience: - Minimum Graduate in Finance and/ or ACCA, CMA or any other accounting certifications.
 
<ul>
<li>3–6 years of relevant experience in accounting and finance</li>
<li>Experience in shipping, logistics, or multinational environment preferred</li>
</ul>
Technical Skills
 
Strong knowledge of General Ledger and Accounts Receivable processes
 Good understanding of accounting standards, audit practices, and taxation
 Hands-on experience with ERP systems
 Advanced proficiency in MS Excel and reporting tools (dashboards, PowerPoint)
 
Core Competencies
 
Strong analytical and problem-solving skills
 High level of accuracy and attention to detail
 Effective communication and stakeholder management skills
 Ability to work under pressure and meet tight deadlines
 Proactive mindset with continuous improvement orientation
 
Come along on CMA CGM’s adventure !

Accounting Professional Pakistan

Join CMA CGM and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CMA CGM

About Company

Customer Service Professional Pakistan

Logistics Officer

Accounting Professional Pakistan