Qureos Mentor

CMA CGM

ID: 570831
 
Location: 
Istanbul, TR
 
Customer Service Professional
 
CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.
 
Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics to offer an integrated maritime, port, and land service that exceeds customers' expectations.
 
Present in over 160 countries through 755 offices and 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters at Marseilles.
 
Role & Responsibilities: 
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
 Coordinate internally and/or respond to customer queries related to shipment
 Monitor shipment according to customer status and track & trace upon delivery
 Record and update information on customer profiles
 
Qualifications: 
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
 Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
 Strong ability to manage multiple tasks and priorities effectively,
 Proactive approach with strong problem-solving and communication skills,
 Fluency in written & verbal English is a must (part of the interview will take place in English),
 Able to work in the office 4 days per week (hybrid) in Istanbul.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
Come along on CMA CGM's adventure!

Customer Service Professional

<div>
 
 CMA CGM, Kuwait, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for an
 
 Outside Sales
 
 to join our fast-growing and challenging organization.
 
 
 
 
 
 
 Role
 
 
 
 Develop and manage a customer portfolio in a specified geographic area in accordance with Agency Business Plan Management; Sell products and services related to it, while promoting Group image and values and manage a customer portfolio in a specified geographic area in accordance with Trade and the line. She/he sells products and services related to it while promoting Group's image and values.
 
 
 
 
 <ul>
 <li>
 Identify the commercial market opportunities and prospects and follow up on the customers in order to develop and monitor the customer&rsquo;s portfolios.
 </li>
 <li>
 To perform customer visits on a weekly basis as per given targets &amp; commercial action plans and collect customer feedback in the Group system.
 </li>
 <li>
 Promote and sell all the Group products, non-Maritime products, tools, and services (i.e eCommerce, inter modal, value-added products, value-added services, contract logistics, and supply chain services, etc.).
 </li>
 <li>
 Receive, and qualify priority customers&rsquo; requests, in the function of their strategic importance, and process their requests.
 </li>
 <li>
 Inform her/his customers about all the company's services, updates, and new products regularly.
 </li>
 <li>
 Participate in establishing the commercial actions plan and ensure the correct customer segmentation is selected in her/his area.
 </li>
 <li>
 Relay quotation requests from her/his customers to HQ &amp; closely follow up on the process.
 </li>
 <li>
 Coordinate her/ his actions with the Agency Commercial Inside in priority about customer and market knowledge including sales leads, communication, and follow-up whenever required.
 </li>
 <li>
 Ensure update of commercial data in the information system, identify the market and develop new business.
 </li>
 <li>
 Plan and conduct commercial visits according to the commercial action plan and produce a visit report
 </li>
 <li>
 Ensure follow-up on her/his customers' portfolio payment and contribute to recovering unpaid debt
 </li>
 <li>
 Participate in commercial events and develop a professional network within her/his commercial area
 </li>
 <li>
 Ensure the update of commercial data in the information system
 </li>
 </ul>
 
 
 
 
 Candidate Requirements
 
 <ol>
 <li>
 
 Education &amp; Experience
 
 : Bachelor's degree in Marketing with 2-5 years of relevant experience, preferably in the shipping or logistics industry.
 </li>
 <li>
 
 Skills &amp; Competencies
 
 : Strong communication, negotiation, and stakeholder management skills; solid commercial acumen and strategic alignment.
 </li>
 <li>
 
 Market &amp; Customer Knowledge
 
 : Good understanding of shipping services, customer needs, and local market dynamics.
 </li>
 <li>
 
 Technical Proficiency
 
 : Proficient in English and skilled in using computer software and IT applications for reporting and presentations.
 </li>
 <li>
 
 Location &amp; Mobility
 
 : Based in Dammam with a valid driving license for client visits and field activities.
 </li>
 </ol>
 
 
</div>

Outside Sales

<div>
 CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Logistics Officer to join our fast-growing and challenging organization.
 
 Position: Logistics OfficerLocation: Jeddah
 
 Job Overview:The Logistics Officer is responsible for overseeing the movement and management of containers throughout the supply chain. This role collaborates closely with terminal staff, sales teams, and internal departments to ensure operational excellence and customer satisfaction. The ideal candidate will leverage analytical skills to optimize logistics processes and report on key performance indicators. Key Responsibilities:Container Management:Monitor and manage container movements, ensuring accuracy of tracking , documentation and adherence to schedules.Coordinate with terminals for efficient loading and unloading of containers; resolve any issues related to container handling.Daily Reporting:Generate daily reports on container status, movements, and availability to ensure all stakeholders are informed.Maintain accurate records of empty and full container inventory, including discrepancies, maintenance, and repairs.Forecast and Analysis:Collaborate with sales and planning teams to forecast container needs and monitor equipment utilization against forecasts and actuals.Analyze trends in container flows and provide insights for capacity planning.Operational Coordination:Act as a liaison between internal teams and external partners, ensuring that communication is clear and effective.Ensure compliance with company policies and procedures related to container management and logistics operations.Cost Management:Track logistics costs associated with container movements and operations, identifying areas for cost reduction.Prepare monthly reports detailing logistics expenses and variances from budget.Problem Resolution:Quickly address issues related to Long idle, damaged or lost containers, coordinating with the appropriate departments to ensure timely resolution.Investigate and analyze operational issues to develop preventative measures and improve efficiency.Customer Interaction:Respond to inquiries from customers and partners regarding container status, logistics processes, and operational updates.Provide excellent customer service and foster positive relationships with clients and vendors.Skills and Qualifications:Bachelor in Logistics, Supply Chain Management, Business Administration, or similar field.Minimum of 2-4 years of experience in container management or logistics within the shipping or transportation industry.Proficient in Microsoft Office; experience with logistics software (e.g., TMS, EDI) is preferred.Strong analytical skills with a detail-oriented mindset.Excellent verbal and written communication skills.Ability to work independently and as part of a team in a fast-paced environment.Physical Requirements:Ability to visit and conduct business at various terminal and operational locations as needed.
</div>

Logistics Officer

<div>
 
 CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Logistics Officer to join our fast-growing and challenging organization.
 
 
 
 
 
 
 Position:
 
 Logistics Officer
 
 
 
 Location:
 
 Dammam
 
 
 
 Job Overview:
 
 
 
 The Logistics Officer is responsible for overseeing the movement and management of containers throughout the supply chain. This role collaborates closely with terminal staff, sales teams, and internal departments to ensure operational excellence and customer satisfaction. The ideal candidate will leverage analytical skills to optimize logistics processes and report on key performance indicators.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Container Management:
 
 
 
 Monitor and manage container movements, ensuring accuracy of tracking , documentation and adherence to schedules.
 
 
 Coordinate with terminals for efficient loading and unloading of containers; resolve any issues related to container handling.
 
 
 
 
 
 
 Daily Reporting:
 
 
 
 Generate daily reports on container status, movements, and availability to ensure all stakeholders are informed.
 
 
 Maintain accurate records of empty and full container inventory, including discrepancies, maintenance, and repairs.
 
 
 
 
 
 
 Forecast and Analysis:
 
 
 
 Collaborate with sales and planning teams to forecast container needs and monitor equipment utilization against forecasts and actuals.
 
 
 Analyze trends in container flows and provide insights for capacity planning.
 
 
 
 
 
 
 Operational Coordination:
 
 
 
 Act as a liaison between internal teams and external partners, ensuring that communication is clear and effective.
 
 
 Ensure compliance with company policies and procedures related to container management and logistics operations.
 
 
 
 
 
 
 Cost Management:
 
 
 
 Track logistics costs associated with container movements and operations, identifying areas for cost reduction. Prepare monthly reports detailing logistics expenses and variances from budget.
 
 
 
 
 
 
 Problem Resolution:
 
 
 
 Quickly address issues related to Long idle, damaged or lost containers, coordinating with the appropriate departments to ensure timely resolution. Investigate and analyze operational issues to develop preventative measures and improve efficiency.
 
 
 
 
 
 
 Customer Interaction:
 
 
 
 Respond to inquiries from customers and partners regarding container status, logistics processes, and operational updates. Provide excellent customer service and foster positive relationships with clients and vendors.
 
 
 
 
 
 
 Skills and Qualifications:
 
 
 <ul>
 <li>
 Bachelor in Logistics, Supply Chain Management, Business Administration, or similar field.
 </li>
 <li>
 Minimum of 2-4 years of experience in container management or logistics within the shipping or transportation industry.
 </li>
 <li>
 Proficient in Microsoft Office; experience with logistics software (e.g., TMS, EDI) is preferred.
 </li>
 <li>
 Strong analytical skills with a detail-oriented mindset.
 </li>
 <li>
 Excellent verbal and written communication skills. Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Physical Requirements:
 
 
 
 Ability to visit and conduct business at various terminal and operational locations as needed.
 
</div>

ID: 571147
 
Location: 
Norfolk Va, US
 
Business Process Analyst
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Position Summary
 The Business Process Analyst supports the design, analysis, and improvement of business processes to enhance efficiency, effectiveness, and service delivery. This role partners with cross-functional teams to identify opportunities, recommend solutions, and ensure alignment with organizational goals.
 Essential Duties & Responsibilities
 <ul>
<li>Facilitate business process engineering and improvement projects from initiation to completion.</li>
<li>Map, document, and analyze business processes to identify inefficiencies and recommend solutions.</li>
<li>Apply process improvement models, tools, and methodologies to drive measurable results.</li>
<li>Identify root causes of operational challenges and propose corrective actions.</li>
<li>Define, implement, and monitor key process performance metrics.</li>
<li>Prepare clear, data-driven project deliverables such as progress updates, final reports, and analysis summaries.</li>
<li>Reengineer business processes to improve efficiency, accuracy, and customer satisfaction.</li>
<li>Develop and communicate business process rules for integration into systems solutions.</li>
<li>Apply project management methodologies to track progress and ensure timely milestone achievement.</li>
<li>Collaborate with internal teams to ensure process changes align with broader business operations.</li>
<li>Facilitate meetings, workshops, and project teams to achieve outcomes.</li>
<li>Provide influence and support to ensure adoption of process changes across departments.</li>
<li>Evaluate the potential impact of process improvement initiatives and recommend prioritization.</li>
<li>Ensure compliance with company policies and procedures.</li>
<li>Perform other duties as assigned by management.</li>
</ul>
Skills, Education & Experience Requirements
 <ul>
<li>Bachelor’s degree required</li>
<li>1–3 years of experience in process improvement, business analysis, or process design (or equivalent experience).</li>
<li>Familiarity with IT concepts and systems development beneficial.</li>
<li>Strong understanding of process mapping, process improvement, and process engineering principles.</li>
<li>Proficiency with process improvement and statistical analysis tools and techniques.</li>
<li>Skilled in data analysis and the preparation of clear, actionable reports.</li>
<li>Effective facilitation, communication, and collaboration skills.</li>
<li>Strong analytical, critical thinking, and time management abilities.</li>
<li>Ability to work cross-functionally and influence without direct authority.</li>
<li>Proficiency with Microsoft Office Suite; experience with MS Project or similar project/time management software is a plus.</li>
<li>Ability to maintain a strategic view while managing details.</li>
<li>Demonstrated ability to prioritize, delegate, and hold stakeholders accountable for deliverables.</li>
</ul>
Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com

Business Process Analyst

Join CMA CGM and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CMA CGM

ABOUT_COMPANY

Customer Service Professional

Outside Sales

Logistics Officer

Logistics Officer

Business Process Analyst