Qureos Mentor

CMC Markets

<p>In this varied role, you ll provide <strong>1st and 2nd line support</strong> to colleagues across desktop, laptop, and mobile devices, managing requests via chat, email, phone, and face-to-face. You ll also support <strong>AV and video conferencing</strong>, handle <strong>onboarding and offboarding</strong>, and work closely with teams in <strong>London and Sydney</strong> to maintain our high service standards.</p>
<p><strong>What you ll bring:</strong></p>
<ul>
 <li><p>Strong knowledge of <strong>Windows environments</strong>, <strong>Exchange</strong>, and <strong>MS Teams</strong></p></li>
 <li><p>Excellent communication and multitasking skills</p></li>
 <li><p>A genuine passion for technology and customer service</p></li>
</ul>

End User Support Engineer

<p>This role is responsible for the management of the Office receptionist and the co-ordination of office facilities ensuring the smooth running of the office. Managing the reception function to a high standard ensuring good customer service to CMC Markets.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li><p>Manage, coach, support and develop the office, allocating workload and continually reviewing progress.</p> </li> <li><p>To ensure that all calls to CMC Markets are answered politely, professionally within the agreed service levels through the company switchboard system.</p> </li> <li><p>To ensure that all visitors and staff are dealt with in a polite and professional manner.</p> </li> <li><p>Maintain reception area in a clean and tidy manner, keeping it to a high standard.</p> </li> <li><p>Manager incoming / Outgoing post and parcel management and international carriers.</p> </li> <li><p>Ensuring the stationery room is kept tidy and stationery stock levels are maintained.</p> </li> <li><p>Manage the day-to-day relationship of the cleaning contractor.</p> </li> <li><p>Manage relevant external contracts ensuring regular performance reviews with our cleaning / office supplies and courier suppliers.</p> </li> <li><p>Manage the external archiving process for the business, main point of contact for the vendor.</p> </li> <li><p>Management of office seating plan.</p> </li> <li><p>Ensure meeting rooms are set up correctly and cleared promptly.</p> </li> <li><p>Assisting with emergency evacuations, planned and unplanned, Providing Fire Warden support.</p> </li> <li><p>Ensure that all kitchen areas are clean and tidy and there are sufficient refreshments for the day.</p> </li> <li><p>Management of DSE online assessments. Assessments, ordering equipment and delivery / training arrangements.</p> </li> <li><p>Organising the ordering of refreshments for the office as required.</p> </li> <li><p>Adhere to procurement procedures, and where required, manage the raising of relevant purchase requisitions.</p> </li> <li><p>Organising company events such as Xmas and Summer staff parties. Arrange adhoc staff / charity events.</p> </li> <li><p>Oversee administrative activities as directed by the HR department such as on staff on-boarding, issuing of security access cards.</p> </li> <li><p>Provide ad-hoc administrative support to staff from overseas offices on visits to Dubai as required.</p> </li> <li><p>Calculating and comparing costs for required goods or services to achieve value for money by way of tender process where required.</p> </li> <li><p>Review and analyse any new legislation that will impact upon the provision of facilities and office services.</p> </li> <li><p>Take all reasonable steps to ensure confidentiality.</p> </li> <li><p>Responding appropriately to emergencies or urgent issues as they arise.</p> </li> <li><p>Undertake other duties as may be reasonably required which are consistent with the general level of responsibility for this role.</p> </li> <li><p>Coordination of the procurement process for Facilities and other areas of the business where required.  Ensuring PO s are raised in a timely manner and relationships managed with external providers.br&gt; </p> </li> </ul>

Office Manager

<div><div>CMC Markets is a leading global provider of online trading and investing solutions, offering comprehensive retail, B2B, and institutional services. Founded in 1989 with a simple ethos&mdash;to make financial markets truly accessible for investors&mdash;this belief remains central to everything we do and has been key to our success. Today, CMC Markets continues to open up the financial markets for everyone, evolving toward a unified global brand and a seamless, multi-asset experience that empowers clients to trade and invest with confidence. Through innovation, collaboration, and measurable impact, we drive greater visibility, sustainable growth, and lasting value for our clients and partners worldwide.</div><div></div><div>
The Opportunity:</div><div>
This role is responsible for the management of the Office receptionist and the co-ordination of office facilities ensuring the smooth running of the office. Managing the reception function to a high standard ensuring good customer service to CMC Markets.</div><div></div><div>
Key Responsibilities:</div><ul><li><div>
Manage, coach, support and develop the office, allocating workload and continually reviewing progress.</div></li><li><div>
To ensure that all calls to CMC Markets are answered politely, professionally within the agreed service levels through the company switchboard system.</div></li><li><div>
To ensure that all visitors and staff are dealt with in a polite and professional manner.</div></li><li><div>
Maintain reception area in a clean and tidy manner, keeping it to a high standard.</div></li><li><div>
Manager incoming / Outgoing post and parcel management and international carriers.</div></li><li><div>
Ensuring the stationery room is kept tidy and stationery stock levels are maintained.</div></li><li><div>
Manage the day-to-day relationship of the cleaning contractor.</div></li><li><div>
Manage relevant external contracts ensuring regular performance reviews with our cleaning / office supplies and courier suppliers.</div></li><li><div>
Manage the external archiving process for the business, main point of contact for the vendor.</div></li><li><div>
Management of office seating plan.</div></li><li><div>
Ensure meeting rooms are set up correctly and cleared promptly.</div></li><li><div>
Assisting with emergency evacuations, planned and unplanned, Providing Fire Warden support.</div></li><li><div>
Ensure that all kitchen areas are clean and tidy and there are sufficient refreshments for the day.</div></li><li><div>
Management of DSE online assessments. Assessments, ordering equipment and delivery / training arrangements.</div></li><li><div>
Organising the ordering of refreshments for the office as required.</div></li><li><div>
Adhere to procurement procedures, and where required, manage the raising of relevant purchase requisitions.</div></li><li><div>
Organising company events such as Xmas and Summer staff parties. Arrange adhoc staff / charity events.</div></li><li><div>
Oversee administrative activities as directed by the HR department such as on staff on-boarding, issuing of security access cards.</div></li><li><div>
Provide ad-hoc administrative support to staff from overseas offices on visits to Dubai as required.</div></li><li><div>
Calculating and comparing costs for required goods or services to achieve value for money by way of tender process where required.</div></li><li><div>
Review and analyse any new legislation that will impact upon the provision of facilities and office services.</div></li><li><div>
Take all reasonable steps to ensure confidentiality.</div></li><li><div>
Responding appropriately to emergencies or urgent issues as they arise.</div></li><li><div>
Undertake other duties as may be reasonably required which are consistent with the general level of responsibility for this role.</div></li><li><div>
Coordination of the procurement process for Facilities and other areas of the business where required. Ensuring PO&rsquo;s are raised in a timely manner and relationships managed with external providers.</div></li></ul><div><br>
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.</div></div>

<div><div>At CMC Markets, our End User Support team delivers exceptional internal IT service across our global business. We&rsquo;re looking for a proactive and customer-focused End User Support Specialist to join us in Dubai.</div><div></div><div>
In this varied role, you&rsquo;ll provide 1st and 2nd line support to colleagues across desktop, laptop, and mobile devices, managing requests via chat, email, phone, and face-to-face. You&rsquo;ll also support AV and video conferencing, handle onboarding and offboarding, and work closely with teams in London and Sydney to maintain our high service standards.</div><div></div><div>
What you&rsquo;ll bring:</div><ul><li><div>
Strong knowledge of Windows environments, Exchange, and MS Teams</div></li><li><div>
Excellent communication and multitasking skills</div></li><li><div>
A genuine passion for technology and customer service</div></li></ul><div></div><div>
Nice to have:</div><ul><li><div>
Experience in ITIL or multi-tiered support environments</div></li><li><div>
Knowledge of modern AV or Mac (JAMF) support</div></li></ul><div></div><div>
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.</div></div><div></div>

<p>Work closely with the CMC Connect Team to globally support the technical on-boarding of new clients, user acceptance testing and the launch of new processes, technology and products</p> <ul> <li>On-going maintenance and monitoring of all relevant system configurations and back-office elements of the Institutional application stack</li> <li>Develop internal and external relationships with key business stakeholders to include all aspects of the end-to-end process of clients connecting to the CMC Connect technology stack, from the client through to CMC s internal Networks Team and any third-party technology intermediaries such as MT4/5 Bridges as well as ECNs</li> <li>Contribute to Institutional IT and product strategy, planning, development and delivery pipeline</li> <li>Develop a good knowledge of the activities, revenue types and turnover remuneration of Institutional to support decision making and prioritisation</li> <li>Assist with the implementation of business controls around client set up and management</li> <li>Work closely with the Business Operations team whilst carrying out daily Institutional tasks</li> <li>Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training</li> <li>When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets</li> <li>Take all reasonable steps to ensure appropriate confidentiality</li> <li>Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role.</li> </ul> <p><b>KEY SKILLS AND EXPERIENCE</b></p> <ul> <li>Experience managing business process change and technology implementation projects</li> <li>Knowledge of the Institutional derivatives business area preferable</li> <li>Relevant experience supporting Institutional electronic trading business</li> <li>Experience in Web Services / API s platform</li> <li>Excellent understanding of FIX desirable</li> <li>Established interest and awareness of financial markets</li> <li>Ability to build solid working relationships with key stakeholders internal and externally</li> <li>Commercially and strategically minded with a strong focus on client service</li> <li>Strong verbal and written communication skills as well as interpersonal skills</li> <li>Ability to work and deliver on own initiative and to deadlines</li> <li>Strong analytical and reporting skills</li> <li>Excellent attention to detail</li> </ul>

Institutional Operations Analyst

Join CMC Markets and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CMC Markets

ABOUT_COMPANY

End User Support Engineer

Office Manager

Office Manager

End User Support Engineer

Institutional Operations Analyst