Qureos Mentor

CMK Resources, Inc.

<div>
 
 CMK Resources is looking for a Service Account Manager to support a leading global storage
 
 company
 
 , driving exceptional customer experiences across enterprise accounts. This role requires strong cross-functional leadership, technical expertise, and a proactive approach to ensuring customer success.
 
 
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia (Onsite 2&ndash;3 days a week, with frequent customer site visits)
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and orchestrate internal teams across engineering, product management, and legal to deliver a seamless customer experience.
 </li>
 <li>
 Collaborate with other Service Account Managers to ensure consistent, high-quality delivery of business-critical services across multiple geographies.
 </li>
 <li>
 Create and deliver internal content to promote knowledge sharing, best practices, and ongoing team education.
 </li>
 <li>
 Act as a strong customer advocate&mdash;capturing requirements, driving prioritization with product management and engineering, and keeping customers informed on implementation progress.
 </li>
 <li>
 Proactively leverage deep understanding of products, services, and customer environments to identify risks and propose solutions.
 </li>
 <li>
 Recommend strategies to improve adoption, resolve product concerns, and strengthen long-term customer relationships.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (or equivalent work experience required).
 </li>
 <li>
 ITIL certification strongly recommended; PMI or Six Sigma a plus.
 </li>
 <li>
 8+ years of experience in customer success, professional services, or related roles.
 </li>
 <li>
 Must be proficient in both Arabic and English (spoken and written).
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Advanced escalation, stakeholder, and project management expertise.
 </li>
 <li>
 Strong influence, persuasion, and conflict resolution abilities.
 </li>
 <li>
 Excellent communication, presentation, and business writing skills.
 </li>
 <li>
 Deep technical understanding of enterprise IT environments and storage products.
 </li>
 <li>
 Strong analytical, organizational, and relationship management skills.
 </li>
 </ul>
 
 
</div>

Service Account Manager - Customer Success

Join CMK Resources, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CMK Resources, Inc.

ABOUT_COMPANY

Service Account Manager - Customer Success