Qureos Mentor

CODE LTD

<div>
 
 We are seeking a
 
 professional, friendly, and detail-oriented Call Center Agent
 
 . The ideal candidate will be fluent in
 
 Arabic and English
 
 , able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Customer Support &amp; Interaction
 
 
 <ul>
 <li>
 Handle
 
 inbound calls, emails, and live chat inquiries
 
 professionally and promptly.
 </li>
 <li>
 Respond to customer questions regarding applications, features, troubleshooting, and usage.
 </li>
 <li>
 Provide clear instructions to users with basic level of technical knowledge.
 </li>
 <li>
 Escalate issues to technical, sales, or any other related department while ensuring proper follow-up.
 </li>
 <li>
 Track and record all customer interactions accurately in
 
 CRM or ticketing systems
 
 .
 </li>
 <li>
 Follow up with customers to confirm issues are fully resolved.
 </li>
 <li>
 Assist customers with trial activation, subscription processes, or account management.
 </li>
 <li>
 Provide support for
 
 marketing campaigns, promotions, and social media leads
 
 .
 </li>
 <li>
 Answer queries related to billing, payments, and system configurations.
 </li>
 <li>
 Educate customers on product updates, new features, and best practices.
 </li>
 </ul>
 
 
 
 
 
 Technical Support Assistance
 
 
 <ul>
 <li>
 Perform basic troubleshooting of applications issues.
 </li>
 <li>
 Guide customers through applications setup, activation, and configuration steps.
 </li>
 <li>
 Document recurring issues and provide feedback to internal teams.
 </li>
 <li>
 Assist customers in understanding reports, analytics, or applications outputs.
 </li>
 </ul>
 
 
 
 
 
 Quality &amp; Professionalism
 
 
 <ul>
 <li>
 Maintain a professional, patient, and courteous attitude at all times.
 </li>
 <li>
 Follow company
 
 scripts and standard operating procedures
 
 while remaining flexible to address customer needs.
 </li>
 <li>
 Ensure
 
 high levels of customer satisfaction
 
 in all interactions.
 </li>
 <li>
 Adapt communication style according to the customer&rsquo;s level of understanding.
 </li>
 <li>
 Manage multiple interactions simultaneously while maintaining quality.
 </li>
 </ul>
 
 
 
 
 
 Continuous Learning &amp; Development
 
 
 <ul>
 <li>
 Stay updated on product knowledge, new features, and applications updates.
 </li>
 <li>
 Participate in training sessions to improve communication, technical skills, and customer handling.
 </li>
 <li>
 Learn to use new applications, tools, or platforms introduced by the company.
 </li>
 <li>
 Contribute ideas to improve the
 
 customer support process and knowledge base
 
 .
 </li>
 </ul>
 
 
 
 
 
 Teamwork &amp; Collaboration
 
 
 <ul>
 <li>
 Collaborate with sales, technical, and product teams to resolve customer issues.
 </li>
 <li>
 Share insights from customer interactions to help improve product features or user experience.
 </li>
 <li>
 Support new team members by sharing knowledge and best practices.
 </li>
 <li>
 Maintain clear and effective internal communication with colleagues.
 </li>
 </ul>
 
 
 
 
 
 Metrics &amp; Performance Indicators (optional)
 
 
 <ul>
 <li>
 Respond to calls, emails, or chat inquiries within company-set targets.
 </li>
 <li>
 Maintain a high
 
 Customer Satisfaction Score (CSAT)
 
 .
 </li>
 <li>
 Resolve customer issues efficiently and accurately.
 </li>
 <li>
 Maintain proper documentation for all customer interactions.
 </li>
 <li>
 Meet daily, weekly, or monthly targets set by the support team.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Fluent in
 
 Arabic and English
 
 (spoken and written).
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Friendly, patient, and professional attitude.
 </li>
 <li>
 Basic computer skills; familiarity with
 
 CRM applications, ticketing systems, and Microsoft Office
 
 .
 </li>
 <li>
 Willingness to learn about applications and customer support processes.
 </li>
 <li>
 Ability to work under pressure and handle multiple tasks.
 </li>
 <li>
 Problem-solving skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Preferred / Nice to Have
 
 
 <ul>
 <li>
 Experience with
 
 POS systems, cashier applications, or SaaS applications as a call center role
 
 .
 </li>
 <li>
 Basic technical troubleshooting skills.
 </li>
 <li>
 Familiarity with handling
 
 social media inquiries or leads
 
 .
 </li>
 <li>
 Knowledge of billing, subscription management, or account setups.
 </li>
 </ul>
 
 
</div>

Call Center Agent

Join CODE LTD and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CODE LTD

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Call Center Agent