Qureos Mentor

COGNITA SCHOOLS

<div>Working with us 
Achieving more than you believed possible &ndash; that is what constitutes a quality education. At Cognita it is what we strive for in our schools. We want it for our children, and we want it for the people who work for us. 
 
Since Cognita&rsquo;s launch in 2004, we have built an international network of 100+ schools that serve some 80,000 pupils across twelve countries in the UK, Europe, Latin and North America, South East Asia, and the Middle East. 
 
Cognita&rsquo;s international network of schools and regional offices, combined with our ongoing investment in the professional development of our people, means we can offer first-class career opportunities with a global dimension. If you want to take your career further, we want to support you in achieving that goal within Cognita. 
 
Join Cognita Middle East as Admissions and Parent Experience Manager and you will have opportunities to challenge yourself and progress your career as a strategic commercial leader. 
 
Purpose 
 
The Admissions and Parent Experience Manager is responsible for overseeing the admissions lifecycle from initial inquiry through to enrolment, whilst fostering strong and positive relationships with prospective and existing families to guarantee their satisfaction and retention. The position requires a proactive, empathetic, and strategic individual, adept at articulating the school's ethos and offerings, actively listening, and addressing the needs and concerns of parents with a focus on delivering unparalleled customer service. 
 
Key Responsibilities: 
 
Customer Service Excellence: 
Spearhead initiatives aimed at elevating parent satisfaction, driving engagement, and delivering an outstanding parent journey. 
Promote a customer-first mindset, ensuring the delivery of exceptional parent and student experiences by integrating feedback into ongoing enhancements, and ensuring the school is presented in the best light to all visitors. 
Lead and manage the front-of-house reception team, setting high standards for customer service and ensuring all team members are fully trained, integrating feedback into continuous improvement efforts. 
Cultivate a vibrant school community through the organization of events that encourage family involvement and deepen connections within the school community. 
 
Admissions Process Management: 
Lead the Admissions and Parent Experience team to deliver a seamless and efficient application process for prospective families, maintaining robust conversion rates. 
Support the design and implementation of processes, procedures, and communication matrices (new joiner onboarding, withdrawal process, recruitment event calendar, re-registration communication calendar) 
Oversee the withdrawal process, ensuring it is handled with sensitivity and providing exit interviews to gather valuable feedback. 
 
Organic Growth: 
Support the Regional Head of Admissions with the analysis of admissions activities and reporting on retention KPIs, to develop strategies geared towards exceeding organic growth targets. 
Coordinate recruitment activities, including open houses, assessment days, and transition events to maximize prospective parent and student engagement. 
Collaborate with senior leadership to conduct student assessments and manage the admissions pipeline efficiently. 
 
Retention: 
Execute and refine retention strategies, analysing feedback, and performance data to inform continuous improvement (Support VOP survey process) 
Engage in proactive relationship-building with families to support retention and community engagement. This includes monitoring social media groups and acting as a brand ambassador for the school via various digital and offline platforms. 
Collaborate with cross-functional teams (finance, operations, Heads of Section and teachers) to develop and implement initiatives to enhance the overall student and family experience. 
Crafting a seamless re-enrolment experience and coordinating with Academic teams on crucial transition events. 
 
Operational Excellence: 
Quality assurance of all parent communication, responsiveness (4-hour response times during the working week), quality (written and verbal language, structure, and attention to detail), and attitude (team warmth and enthusiasm).
 
Ensure accurate tracking and management of prospective student data using CRM and ISAMS systems. 
Oversee the onboarding process for new students, ensuring a smooth transition into the school community. 
 
Leadership and Development: 
Lead and inspire the admissions and parent experience team to achieve shared objectives. 
Accountable for achieving enrolment targets and maintaining high levels of new joiner retention. 
Promote a collaborative culture within the team, encouraging communication, innovation, and shared achievements. 
 
What we&rsquo;re looking for: 
Person Specifications: 
Educational Background: 
Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field.
 
Additional certifications or training in customer service, sales, or relationship management are desirable. 
 
Professional Experience: 
Minimum of 7 years of experience in admissions, customer service, or relationship management, preferably in an educational setting. 
Proven track record of meeting and exceeding targets in a customer-focused role. 
 
Required Skills: 
Exceptional interpersonal, communication, and presentation skills. 
Strong organizational and time-management abilities. 
Proficiency in CRM systems and data analysis tools. 
Ability to lead and inspire a team towards achieving common goals. 
 
Personal Traits: 
Passionate about providing exceptional customer service and contributing to the success of the educational journey. 
Empathetic listener, able to understand and address the needs and concerns of families
The company reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.
Cognita is committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 10 years.</div>

Admissions and Parent Experience Manager

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, &lsquo;Thrive in a rapidly evolving world&rsquo;. 
 
At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they&rsquo;re starting from. We protect what&rsquo;s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger; ensuring they get an education that&rsquo;s, quite literally, world class. 
 
We are hiring for an Employee Relations Manager to join our growing HR team at Cognita Middle East. 
 
We are looking for someone who is experienced in offering advice and guidance to line managers on employee relations issues; someone confident in leading disciplinary and grievance procedures when they arise and bringing them to a successful resolution; balancing &lsquo;the rules&rsquo; and adherence to company policies with our mindset of being passionate and compassionate and interacting with one another in a professional adult way. The individual will also support the enhancement of our employee handbook, policies and procedures, and intranet.
 
 
The role is an individual contributor but very much part of our dynamic HR team, reporting into the HR Director for the Middle East and working closely with our Heads of HR as a service provider to their school leadership teams to be called upon on a case by case basis. The ideal candidate is someone likely to have either a HR employee relations background or legal background with a specialism in employment law. Someone who is used to working with independence and experienced in dealing with complex ER cases, ideally across multiple jurisdictions in the Middle East although this isn&rsquo;t essential for someone who is a fast learner. 
 
The role will be based from our regional hub in Dubai Media City but will move around our schools supporting line managers. The role supports our schools across the Middle East region so some regional travel will be required which will be case load dependent. The successful individual will live in Dubai and must have a driving license and access to a car to move between UAE locations.
 
 
The company reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process. 
 
Cognita is committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 10 years.

Employee Relations Manager

Join COGNITA SCHOOLS and explore 2 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.