Urwah Admin

Cognizant

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 Job Title: IT Support Technician
 
 
 
 
 Job Location- Onsite- Trenton, SC, USA
 
 
 
 Cognizant is seeking a highly motivated and customer&ndash;focused IT Support Specialist to join our team and support a key client onsite in Trenton, South Carolina. In this role, you will serve as the first line of defense for technical issues, ensuring prompt resolution, exceptional customer service, and smooth operation of end-user computing environments. This is a hands-on position suited for professionals who thrive in fast-paced, service-oriented environments and enjoy solving problems with efficiency and empathy.
 
 
 
 In this role, you will
 
 
 
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 Serve as the first point of contact for users seeking technical assistance via walk‑up support, phone, chat, email, and remote tools, delivering exceptional customer service throughout the process.
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 Troubleshoot hardware, software, macOS devices, and network-related issues, using diagnostic techniques to identify root causes and provide step‑by‑step resolution guidance.
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 Prioritize, manage, and resolve multiple technical issues in a fast-paced environment, escalating unresolved problems to higher support tiers when necessary.
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 Document incidents and resolutions thoroughly in internal ticketing systems, maintain accurate records, and communicate timely updates to users.
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 Manage IT logistics, including asset administration, hardware distribution/setup, shipping/receiving, and maintaining storage inventories and IT vending machines.
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 Provide Level 1 video conferencing support, including troubleshooting AV equipment, inspecting conference rooms, and supporting event spaces and onsite events.
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 Collaborate with internal teams by sharing customer feedback, identifying opportunities for service improvements, and ensuring accurate information about IT products and services is provided.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed (required Skills)
 
 
 
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 <li>
 3+ years of experience in Desktop Support.
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 3+ years of experience supporting and troubleshooting macOS devices.
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 2+ years of experience with video conferencing technologies (Zoom, Teams Rooms, AV hardware, etc.).
 
 
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 </ul>
 
 Benefits:
 
 Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
 
 
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 Medical/Dental/Vision/Life Insurance
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 Paid holidays plus Paid Time Off
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 401(k) plan and contributions
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 Long-term/Short-term Disability
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 Paid Parental Leave
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 Employee Stock Purchase Plan
 
 
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 </ul>
 At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.
 
 
 
 Cognizant will only consider applicants for this position who are legally authorized to work in USA without requiring employer sponsorship, now or at any time in the future.
 
 
 
 
 Work Model
 
 
 
 At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role&rsquo;s business requirements,
 
 this is an onsite position requiring 5 days a week at the client site in Trenton, SC USA.
 
 
 
 The working arrangements for this role are accurate as of the date of posting. This may change based on the project you&rsquo;re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
 
 
 We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
 
 
 
 Disclaimer:
 
 The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
 
 
 &ldquo;Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.&rdquo;
</div>

IT Support Technician

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 Job Summary
 
 
 
 As a Sr. Java Engineer you will play a pivotal role in developing and optimizing software solutions for our Retail Banking domain. With your expertise in AWS Spring Boot Java and JavaScript you will contribute to enhancing our digital banking services. This hybrid role requires a minimum of 8 years of experience focusing on delivering high-quality software in a day shift environment.
 
 
 
 Responsibilities
 
 
 
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 Develop and maintain scalable software applications using AWS Spring Boot Java and JavaScript to support Retail Banking operations.
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 Collaborate with cross-functional teams to design and implement innovative solutions that enhance customer experience in digital banking.
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 Analyze and troubleshoot complex software issues ensuring timely resolution to maintain system reliability and performance.
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 Implement best practices in software development focusing on code quality security and performance optimization.
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 Participate in code reviews and provide constructive feedback to ensure adherence to industry standards and company guidelines.
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 Conduct thorough testing and validation of software applications to ensure functionality and compliance with business requirements.
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 Utilize agile methodologies to manage project timelines and deliverables ensuring efficient and effective software development processes.
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 Provide technical guidance and mentorship to junior developers fostering a collaborative and growth-oriented work environment.
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 Engage in continuous learning and professional development to stay updated with emerging technologies and industry trends.
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 Contribute to the strategic planning and execution of software projects aligning with the companys goals and objectives.
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 Collaborate with stakeholders to gather requirements and translate them into technical specifications for software development.
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 Ensure seamless integration of software applications with existing systems and platforms optimizing overall system performance.
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 Drive innovation by exploring new technologies and methodologies to enhance software development practices. Qualifications
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 Possess a strong proficiency in AWS Spring Boot Java and JavaScript with a proven track record in software development.
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 Demonstrate expertise in the Retail Banking domain understanding the unique challenges and requirements of digital banking solutions.
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 Exhibit excellent problem-solving skills with the ability to analyze and resolve complex software issues efficiently.
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 Have a solid understanding of agile methodologies and experience in managing software projects within a dynamic environment.
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 Show commitment to continuous learning and professional growth staying updated with the latest industry trends and technologies.
 
 
 </li>
 </ul>
 
 Certifications Required
 
 
 
 AWS Certified Solutions Architect Oracle Certified Professional Java SE Programmer
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Tech Lead - Java

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 We are looking for an experienced
 
 Infrastructure Architect
 
 with strong expertise in
 
 Load Balancing, Switching, Routing (Cisco), and WAN Optimization
 
 . Candidates with
 
 airline domain experience
 
 will have an added advantage.
 
 
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 Key Responsibilities
 
 
 
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 Design and implement robust infrastructure solutions to enhance performance and reliability.
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 Collaborate with cross‑functional teams to integrate network components seamlessly.
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 Analyze current network setups and recommend performance improvements.
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 Deploy, configure, and manage load balancers to ensure efficient traffic distribution.
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 Manage and maintain Cisco switching and routing systems for uninterrupted connectivity.
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 Monitor network performance and troubleshoot to minimize downtime.
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 Provide expertise in WAN optimization to improve speed and reduce latency.
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 Develop and enforce network security protocols.
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 Conduct regular assessments to identify vulnerabilities and improvement areas.
 
 
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 </ul>
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 Qualifications
 
 
 
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 10&ndash;14 years of hands-on experience in load balancing, switching, routing, and Cisco technologies.
 </li>
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 Strong experience with WAN optimizers.
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 Airline domain experience is a strong plus.
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 Excellent analytical and problem‑solving abilities.
 </li>
 </ul>
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Infrastructure Engineer (Windows Admin)

Join Cognizant and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cognizant

About Company

IT Support Technician

Tech Lead - Java

Network Infrastructure Engineer

Infrastructure Engineer (Windows Admin)