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Cognizant

Cognizant is an AI Builder and technology services provider that bridges the gap between AI investment and enterprise value. The company specializes in building full-stack AI solutions, leveraging deep industry expertise to enhance technology systems that amplify human potential and drive tangible outcomes. Cognizant assists global enterprises in transitioning from AI ambition to impactful results, ensuring they remain competitive in a rapidly evolving landscape.

About the role
 As a Technical Consultant, you will make an impact by designing, developing, and implementing ServiceNow solutions that help clients modernize their operations and achieve their business objectives. You will be a valued member of the ServiceNow delivery team and work collaboratively with project managers, technical consultants, business analysts, and customer stakeholders to deliver high-quality platform solutions.
 In this role, you will contribute across the full project lifecycle, including requirements analysis, platform configuration, solution development, integrations, testing, and deployment. Depending on experience level, you may also mentor team members, lead technical workstreams, and help uphold development standards and best practices across project teams.
 
In this role, you will: 
Design, develop, configure, and support ServiceNow applications, workflows, and platform capabilities that align with client business requirements.
 Build and maintain integrations between ServiceNow and third-party systems using web services, APIs, and development best practices.
 Collaborate with project teams and customer stakeholders to analyze requirements, identify risks, resolve technical issues, and deliver successful solutions.
 Produce and maintain technical documentation, support testing activities, and ensure all deliverables meet established quality standards.
 Contribute to project delivery by providing status updates, supporting solution design activities, and continuously improving development practices and technical assets.
 Technical Consultant II: Mentor and guide less experienced team members, review technical deliverables, and take ownership of more complex solution development activities with minimal supervision.
 Work model
 We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the Americas region. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
 The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
 
What you need to have to be considered
 Bachelor’s degree or equivalent qualification in Software Engineering, Computer Science, Electronic Engineering, Information Technology, or a related technical discipline.
 2+ years of ServiceNow platform development and configuration experience with demonstrated project success.
 1+ year of experience in software development, consulting, service management, or a related technical field.
 ServiceNow Certified System Administrator (CSA) certification.
 Hands-on experience developing solutions using JavaScript, HTML, CSS, and modern web technologies.
 Experience building integrations between ServiceNow and external systems using REST APIs and web services.
 Knowledge of software development lifecycle (SDLC) practices and Agile delivery methodologies.
 Experience troubleshooting, debugging, testing, and supporting enterprise applications.
 Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
 Ability to manage priorities, work independently, and deliver high-quality results in a collaborative environment.
 These will help you stand out
 Experience with ServiceNow ITSM, ITAM, CMDB, SACM, or other ServiceNow product suites.
 Proven experience in an additional ServiceNow product line beyond System Administrator foundations.
 Knowledge of ITIL processes and service management best practices.
 Experience supporting enterprise-scale ServiceNow implementations and integrations.
 Strong documentation, solution design, and technical analysis capabilities.
 Experience reviewing code, test plans, and technical deliverables.
 Technical Consultant II: Demonstrated experience mentoring junior consultants and providing technical leadership within project teams.
 Proven ability to identify opportunities for process improvement and contribute to delivery best practices.
 Applicants will be accepted till 08/30/2026
 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
 <ul>
<li>Please note, this role is not able to offer visa transfer or sponsorship now or in the future*</li>
</ul>
The annual salary for this position will be in the range of $108K - $125K depending on experience and other qualifications of the successful candidate
 This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
 Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
 Medical/Dental/Vision/Life Insurance
 Paid holidays plus Paid Time Off
 401(k) plan and contributions
 Long-term/Short-term Disability
 Paid Parental Leave
 Employee Stock Purchase Plan
 We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Technical Consultant

Important Disclaimers: 
**Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.**
 **Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future**
 
In this role, you will: 
Conceptualize, design, program, test, implement and deploy software applications using the appropriate documentation, processes, and quality standards.
 Ensure accuracy of coding, create technical documentation; utilize software configuration, version and quality management processes.
 Work with project participants to maximize productivity, effectiveness and timely completion.
 Work independently with minimal direct supervision; exercise independent judgment to obtain results.
 Work significant and/or unique issues where analysis of data requires the evaluation of intangibles
 Perform code reviews and help minimize tech debt.
 Share information willingly when appropriate; recognize confidential information and handle with discretion.
 Independently applies problem solving skills to investigate and research complex system problems to establish root cause and resolution.
 Perform work on Artificial Intelligence project for Inquiry Management and Call Center Agent Assist
 
Location : Coppell, TX
 Work model: Hybrid
 
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client office in Coppell, TX . Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs
 
What you need to have to be considered: 
6+ years in a structured environment working on systems, applications, programming, development, testing, implementation, and deployment required.
 6+ years of in-depth knowledge and experience in: C#, .NET Framework 4.5+, .Net 5+, T-SQL, REST API, Entity Framework
 3+ years of demonstrated experience on modern UI development with Angular 10+, bootstrap, CSS 3+, HTML 4+, TypeScript
 Experience writing W3C compliant accessible HTML5 markup.
 Familiarity with modern JavaScript command-line tools such as npm
 Software development lifecycle using structured processes.
 Practical knowledge of Agile principles and prefer ability to lead SCRUM ceremonies.
 Experience with cloud development (Azure preferred)
 Competent with tool use to manage the following functions: code management, unit testing, integration testing, version control, and prototyping.
 Mortgage origination experience (preferred)
 Understand a broad range of technologies and able to think in terms "enterprise wide" solutions.
 Bachelor’s degree in Computer Science or related field required
 -- We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
 
Salary and Other Compensation: 
Applications will be accepted until 8/30/2026 .
 The annual salary for this position is between $55K – 114K depending on experience and other qualifications of the successful candidate.
 This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
 
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
 <ul>
<li>Medical/Dental/Vision/Life Insurance</li>
<li>Paid holidays plus Paid Time Off</li>
<li>401(k) plan and contributions</li>
<li>Long-term/Short-term Disability</li>
<li>Paid Parental Leave</li>
<li>Employee Stock Purchase Plan</li>
</ul>
Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Senior .NET Full Stack Developer (Hybrid)

About the Role
 As a Java AWS Architect , you will make an impact by designing and delivering scalable, secure, and high-performing enterprise applications using Java and AWS technologies. You will be a valued member of the engineering team and work collaboratively with Product, UX, Design, DevOps, and development teams to build enterprise authentication solutions and modern cloud-native applications from the ground up. In This Role, You Will:
 Architect, design, and develop enterprise applications using Java, Spring Boot, and Spring Security.
 Design and implement scalable, secure, and cloud-native solutions on AWS.
 Lead technical design discussions and guide engineering teams on architecture and development best practices.
 Design, develop, and maintain RESTful APIs, including API documentation using Swagger/OpenAPI.
 Partner with Product, UX, and Design teams to build enterprise authentication and authorization applications from scratch.
 Develop high-quality, testable code with strong unit testing practices to support CI/CD and DevOps initiatives.
 Build and maintain GitLab CI/CD pipelines leveraging tools such as SonarQube and Veracode.
 Conduct code reviews, enforce coding standards, and promote GitFlow development processes.
 Optimize applications for performance, scalability, reliability, and maintainability.
 Mentor developers and provide technical leadership throughout the software development lifecycle. Work Model
 We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Atlanta, Georgia or Raleigh, North Carolina .
 Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
 The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What You Need to Have to Be Considered
 12+ years of experience designing and developing enterprise applications.
 Strong hands-on expertise in Java, Spring Boot, and Spring Security.
 Extensive experience architecting and implementing cloud-based solutions on AWS.
 Proven ability to make architecture decisions and provide technical leadership across teams.
 Strong SQL and database design expertise.
 Deep experience designing, developing, and integrating RESTful APIs.
 Experience implementing and managing Swagger/OpenAPI documentation.
 Hands-on experience with GitLab CI/CD pipelines.
 Experience using SonarQube, Veracode, and related code quality and security tools.
 Strong understanding of software engineering best practices, code reviews, testing, and DevOps methodologies.
 Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent professional experience. These Will Help You Stand Out
 Experience building enterprise authentication, identity, and access management solutions.
 AWS certifications such as AWS Certified Solutions Architect or AWS Certified Developer.
 Experience with microservices and distributed system architectures.
 Experience mentoring engineers and leading technical teams.
 Strong stakeholder management and communication skills.
 Experience working in Agile/Scrum environments. Salary and Other Compensation
 The annual salary for this position depends on experience and other qualifications of the successful candidate.
 This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits
 Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
 Medical/Dental/Vision/Life Insurance
 Paid Holidays plus Paid Time Off
 401(k) Plan and Contributions
 Long-term/Short-term Disability
 Paid Parental Leave
 Employee Stock Purchase Plan Disclaimer
 The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Java AWS Architect

About Cognizant Consulting
 Cognizant Consulting is more than Cognizant’s consulting practice - we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
 About the role
 As an Associate, Transportation & Logistics, you will make an impact by blending domain expertise and hands‑on product leadership to drive outcomes across complex logistics environments. You will be a valued member of the Manufacturing & Logistics team and work collaboratively with the primary product team, stakeholders and clients.
 In this role, you will
 
Help with Product Lifecycle Management (PLM) initiatives to improve speed, quality, and reliability across the product development process.
 
Own product design strategies to align with business goals and customer needs in transportation & logistics.
 
Leverage Agentic AI/ LLM workflows to automate data workflows
 
Define and oversee product availability testing; establish reliability standards and test protocols; partner with QA for execution.
 
Manage backlog and prioritization; convert strategy into sprintable work; maintain transparent roadmaps.
 
Collaborate with engineering, operations, and business to embed transportation & logistics knowledge into product decisions.
 
Analyze market signals and customer feedback, translating insights into requirements, features, and tradeoffs.
 
Facilitate workshops/training on product management and logistics concepts; uplevel team capability.
 
Establish compliance practices aligned to industry norms and client standards; partner with QA/UAT on test plans and sign‑off.
 
Drive continuous improvement, instrumentation, and metrics to optimize PLM outcomes.
 
Communicate progress, risks, and decisions to stakeholders; maintain alignment to business objectives.
 Work Model
 We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a position requires 3-4 days a week in a client office in Jersey City, NJ OR Atlanta, GA . Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
 What you must have to be considered
 
1+ years of extensive experience in PLM and product design, including backlog ownership and roadmap stewardship.
 
Proven expertise in product availability/reliability testing (test strategy, protocols, pass/fail criteria, defect analytics).
 
Strong background in transportation & logistics (e.g., TMS/WMS, carrier/route management, warehousing, OTIF, dwell time, EDI).
 
Demonstrated success collaborating across cross‑functional teams and operating in hybrid work models.
 
Fluency with data analytics for product performance (KPIs, dashboards, cohort analysis); decision‑making grounded in data.
 
Track record of continuous improvement and measurable productivity gains.
 These will help you succeed
 
Experience in CEP domain.
 
Familiarity with logistics subdomains (LTL/FTL, last‑mile, returns, inventory optimization).
 
Prior consulting experience in MLEU; stakeholder engagement with operational leaders.
 We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
 Compensation
 $60,000-$80,000
 Benefits
 
Medical, dental, vision and life insurance
 
401(k) plan and contributions
 
Employee stock purchase plan
 
Employee assistance program
 
10 paid holidays plus PTO
 
Paid parental leave and fertility assistance
 
Learning and development certifications and programs

Data Consultant, Product Owner- Logistics

About Cognizant Consulting
 Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you? About the role
 As a Manager, Healthcare Business Analyst , you will make an impact by leading discovery, requirements analysis, scope definition, and development-ready user story creation for healthcare transformation initiatives. You will be a valued member of the Healthcare Consulting team and work collaboratively with business stakeholders, system integration teams, configuration teams, quality assurance teams, implementation partners, and clients. In this role, you will:
 Lead discovery workshops with business stakeholders to identify business, system integration, configuration, and testing requirements.
 Facilitate scope discovery sessions, document business needs, and drive alignment to establish a clearly defined and approved implementation scope before development begins.
 Review approved Business Requirements Documents and translate requirements into development-ready user stories with clear acceptance criteria.
 Partner with business, system integration, configuration, quality assurance, and delivery teams to review, refine, validate, and align requirements.
 Maintain end-to-end requirements traceability, manage requirement changes, and support delivery through clear documentation, stakeholder communication, and requirements governance. Work model
 
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
 The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you must have to be considered
 8+ years of business analysis experience, preferably within healthcare payer, healthcare technology, or consulting environments.
 Experience leading discovery workshops, requirements elicitation, scope definition, and stakeholder alignment activities.
 Strong ability to translate business requirements into development-ready user stories with detailed acceptance criteria.
 Experience working with cross-functional teams, including business, development, testing, configuration, implementation, and system integration partners.
 Strong stakeholder management, facilitation, communication, documentation, and requirements governance skills. These will help you succeed
 Experience working in Agile delivery environments.
 Healthcare payer experience, including exposure to claims, membership, provider, benefits, care management, or related payer business functions.
 Experience supporting large-scale healthcare platform implementations, modernization programs, or system integration initiatives.
 Ability to manage ambiguity, drive clarity, and influence stakeholders across business and technology teams.
 Strong consulting mindset with the ability to connect business needs to practical delivery outcomes.
 We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Compensation
 $110,000-$129,500
 This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits
 Medical, dental, vision and life insurance
 401(k) plan and contributions
 Employee stock purchase plan
 Employee assistance program
 10 paid holidays plus PTO
 Paid parental leave and fertility assistance
 Learning and development certifications and programs

Consulting Manager, Healthcare Business Analyst (Payer)

About the Role
 Cognizant’s Moment Practice helps clients across industries reinvent their digital CX, attract and retain an outstanding workforce, engage their partner ecosystems more productively and run their operations and financial organizations more efficiently. As part of the team, you will be working alongside forward-thinking minds, building a simpler, modernized landscape helping customers transform their business, achieve key business goals, and win in the digital economy!
 
In This Role, You Will: 
<ul>
<li>Serve as a subject matter expert (SME) for AJO and AEP capabilities, and support upskilling efforts across the team</li>
<li>Work in a client facing roles and lead the architecture and design of Adobe Experience cloud implementations.</li>
<li>Understand various integration patterns between Adobe experience cloud tools and provide solution to the requirements.</li>
<li>Collaborate and lead technical resources to define technical architecture and solution development.</li>
<li>Contribute to platform governance, best practices, and continuous improvement in journey orchestration</li>
<li>Deliver real-time, personalized member journeys/campaigns that enhance engagement and satisfaction</li>
</ul>
Work Model
 We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is an remote position open to qualified applicants able to work within the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.
 What You Need to Have to Be Considered
 <ul>
<li>Experience working in Adobe Experience Platform and hands on experience on one or more key modules of RTCDP, CJA, AJO and Data Distiller</li>
<li>Working knowledge on implementing/ enhancing AEP related changes as per technical design specifications</li>
<li>Strong understanding of customer journey logic, event triggers, decision orchestration, and personalization</li>
<li>Understanding of AEP APIs and deployment processes</li>
<li>Understanding of Identity Graph, Query Service, Real time customer profile, Segmentation service, data science workspace</li>
<li>Experience working with customers and digital marketing data and segmentation opportunities, and various measurement and analysis techniques and technologies.</li>
<li>Solid understanding of how websites work to increase customer acquisition, loyalty, and business metrics</li>
<li>In depth understanding of integrated architecture of experience cloud offerings from Adobe</li>
<li>Excellent client management skills, strong written and verbal communications, executive level presence</li>
<li>Sound knowledge & experience of marketing domain spreading across the industry leading tool platforms</li>
<li>Outstanding communication skills, ability to interact and make clients understand the marketing solution lucidly</li>
<li>Ability to come up with alternate solutions/thought processes when presented with a complex technical/functional scenario</li>
</ul>
Experience of working in on-off model, in multi-vendor environment, team acceptability as per own behavior
 These Will Help You Stand Out
 We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
 
Salary and Other Compensation: 
Applications will be accepted until August 10, 2026
 The annual salary for this position is between $135,000– $160,000 depending on experience and other qualifications of the successful candidate.
 This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
 
Benefits: 
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
 Medical/Dental/Vision/Life Insurance
 Paid holidays plus Paid Time Off
 401(k) plan and contributions
 Long-term/Short-term Disability
 Paid Parental Leave
 Employee Stock Purchase Plan
 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
 <ul>
<li>Please note, this role is not able to offer visa transfer or sponsorship now or in the future*</li>
</ul>

AEP Lead Developer with AJO

Team Manager - Training Lead
 <ul>
<li>In-Office- Mesa, AZ*</li>
</ul>
Role Overview
 Cognizant is seeking an experienced Team Manager – Training Lead to own and elevate the training function for the Waymo Rider Support program in Mesa, Arizona. Waymo's fully autonomous ride-hailing service depends on a support team that is fast, empathetic, and precise — and that excellence starts with world-class training.
 In this role you will lead a team of trainers and take end-to-end ownership of new hire onboarding, speed to proficiency, and training throughput. You will translate training effectiveness into the operational outcomes our client cares about most — customer satisfaction, interaction quality, and average handle time — while continuously strengthening the training function in close partnership with Waymo and our offshore delivery teams.
 
Key Responsibilities
 1. Training Leadership & Team Development
 <ul>
<li>Lead, coach, mentor, and develop a team of trainers; set clear performance goals, conduct reviews, and build individual development plans.</li>
<li>Run Train-the-Trainer (TTT) and trainer certification programs; calibrate delivery consistency and quality across all trainers.</li>
<li>Manage trainer capacity, scheduling, and utilization to align with hiring plans and production demand.</li>
<li>Foster a culture of accountability, innovation, and continuous learning within the training team.</li>
</ul>
2. Training Throughput & Speed to Proficiency
 <ul>
<li>Own the end-to-end new hire journey — induction, classroom/virtual training, assessments, nesting/OJT, and transition to production.</li>
<li>Drive speed to proficiency across defined 30/60/90-day milestones, ensuring new hires reach performance benchmarks on schedule.</li>
<li>Deliver the required volume of certified, production-ready agents on time and in full to meet hiring and ramp commitments.</li>
<li>Minimize training-to-production ramp loss and early-tenure attrition through effective bridging, grad-bay support, and structured handoffs to operations.</li>
</ul>
3. Client SLAs, KPIs & Performance Accountability
 <ul>
<li>Own training's contribution to key client SLAs and KPIs — Customer Satisfaction (CSAT), Quality of Interactions, and Average Handle Time (AHT).</li>
<li>Track training-specific metrics: assessment pass rates, certification rates, throughput/batch fill rates, and 30/60/90-day performance.</li>
<li>Correlate training effectiveness to downstream operational outcomes; conduct root-cause analysis on performance gaps and implement corrective action plans.</li>
<li>Present training performance, insights, and improvement roadmaps in client WBRs, MBRs, and QBRs.</li>
</ul>
4. Curriculum Design & Content Development
 <ul>
<li>Design, develop, and maintain training curricula, facilitator guides, participant materials, job aids, knowledge articles, assessments, and simulations.</li>
<li>Apply instructional design and adult-learning principles (e.g., ADDIE/SAM) to build engaging, outcome-driven learning experiences.</li>
<li>Create blended learning — instructor-led, virtual ILT, e-learning, and self-paced modules — suited to a fast-ramp contact-center environment.</li>
<li>Build role-play and scenario-based exercises reflecting real Waymo Rider Support situations: empathy, de-escalation, AV-safety communication, and policy compliance.</li>
<li>Develop refresher and up-skilling programmers tied to process changes, product updates, and agent performance trends.</li>
</ul>
5. Quality Partnership & Continuous Improvement
 <ul>
<li>Partner with the QA function to identify recurring defects and knowledge gaps and feed insights into ongoing Training Needs Analysis (TNA).</li>
<li>Establish tight feedback loops between Training, Quality, and Operations to close performance gaps at root cause.</li>
<li>Drive continuous improvement and efficiency initiatives (Lean / Six Sigma principles) to make training faster, more effective, and more scalable.</li>
<li>Conduct regular training effectiveness evaluations using Kirkpatrick or similar frameworks and act on findings.</li>
</ul>
6. Process Custodianship & Change Management
 <ul>
<li>Serve as custodian of all training processes, documentation, and content — maintain version control, audit readiness, and a single source of truth.</li>
<li>Keep training content continuously aligned with evolving client processes, product/feature updates, and policy changes.</li>
<li>Manage requests end-to-end: assess impact, update materials, and roll out timely refresher training across the floor.</li>
<li>Translate complex or ambiguous process changes into clear, learner-friendly training content quickly and accurately.</li>
</ul>
7. Client & Offshore Collaboration
 <ul>
<li>Collaborate closely with Waymo stakeholders and Cognizant's offshore/global delivery teams to standardize, strengthen, and scale the training function.</li>
<li>Align all training to the client's brand voice, tone, and rider-experience standards to ensure a consistent CX across sites and geographies.</li>
<li>Drive joint calibration sessions with offshore trainers to harmonize content, delivery quality, and performance standards globally.</li>
<li>Champion training best practices and knowledge sharing across Cognizant's delivery network.</li>
</ul>
8. Reporting, Governance & LMS Administration
 <ul>
<li>Build and maintain training dashboards and MIS/reporting for leadership and the client — clear visibility into training health, throughput, and outcomes.</li>
<li>Administer and continuously optimize the LMS and associated training tools; drive adoption of digital learning technologies.</li>
<li>Ensure completion of mandatory, compliance, data-privacy, and confidentiality training and maintain audit readiness at all times.</li>
<li>Support budget planning for training resources, materials, and technology SUCESS METRICS</li>
</ul>
Qualifications
 <ul>
<li>5+ years of experience in Training / L&D within a BPO, contact center, or customer support environment, including 2+ years leading or managing trainers.</li>
<li>Proven ownership of new hire and production training with a measurable track record of improving speed to proficiency and throughput.</li>
<li>Strong command of contact-center metrics — CSAT, Quality, AHT, FCR — and the ability to link training design to business outcomes.</li>
<li>Hands-on experience in curriculum design, content development, and instructional design methodology.</li>
<li>Demonstrated people-leadership, coaching, and facilitation skills in a fast-paced environment.</li>
<li>Experience collaborating with clients and cross-functional / offshore teams.</li>
<li>Strong analytical, reporting, and stakeholder-management capabilities.</li>
<li>Proficiency with LMS platforms and standard productivity and training tools.</li>
</ul>
Preferred Qualifications
 Bilingual in English & Spanish (verbal and written) is a strong added advantage for supporting a diverse rider and agent base.
 <ul>
<li>Certifications in instructional design, training/facilitation, or process excellence (e.g., Six Sigma Green Belt, ATD CPTD).</li>
<li>Experience in rideshare, mobility, technology, or high-growth / start-up-paced support environments.</li>
<li>Familiarity with modern e-learning authoring tools (Articulate 360, Adobe Captivate) and AI-assisted training solutions.</li>
<li>Working knowledge of Kirkpatrick, ADDIE, and other L&D evaluation frameworks.</li>
</ul>
Education
 Bachelor's degree in a relevant field (Education, HR, Communications, Business, or related), or an equivalent combination of education and professional experience.
 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
 Cog2026
 Certified Customer Experience Professional or equivalent accreditation in customer service operations or social media analytics

Team Manager- Training Lead

Join Cognizant and explore 42   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.