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Cold Technology, Inc

Customer Service Representative (CSR)The Customer Service Representative (CSR) serves as a primary point of contact for customers, coordinating service requests, dispatching field technicians, and ensuring high-quality customer experience from initial contact through job completion. This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced service environment.<ul><li>Receive, schedule, and process customer service requests, including the creation and management of service work orders.</li><li>Communicate work order status, scheduling updates, and service outcomes clearly and professionally to customers and internal stakeholders.</li><li>Dispatch field service technicians efficiently, balancing customer needs, technician availability, and operational priorities.</li><li>Deliver consistently professional, courteous, and customer-focused service in all interactions.</li><li>Proactively identify, document, and assist in resolving customer concerns or escalated service issues.</li><li>Collaborate effectively with internal departments to support service delivery and customer satisfaction.</li><li>Accurately document customer interactions and service details in company systems.</li><li>Demonstrate strong listening skills and the ability to work both independently and as part of a team.</li><li>Contribute ideas and feedback to improve customer service processes and the overall employee experience.</li><li>Perform miscellaneous duties as assigned, consistent with business needs.</li></ul><ul><li>High school diploma or equivalent required.</li><li>Strong verbal and written communication skills, including clear speaking ability and professional demeanor.</li><li>Ability to multitask, prioritize work, and manage time effectively in a dynamic environment.</li><li>Proficiency with basic computer systems, including typing, data entry, and standard office software.</li><li>Dependable attendance and punctuality.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to maintain professionalism when handling confidential or sensitive information.</li><li>Prior customer service, dispatching, or call-center experience is preferred.</li><li>Experience working in a service, logistics, or field operations environment is preferred.</li></ul><ul><li>Competitive wages commensurate with experience and qualifications</li><li>100% company-paid medical, dental, and vision insurance premiums</li><li>401(k) retirement plan with generous company match</li><li>Company-paid life insurance</li><li>Paid vacation time</li><li>Paid personal/sick days</li><li>Paid holidays</li></ul>Cold Technology is an Equal Opportunity EmployerJob Type: Full-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative

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Cold Technology, Inc

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Customer Service Representative