Qureos Mentor

Collectors

<div>Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We&rsquo;re always on the lookout for talented people to join our growing team. 
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. 
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. 
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. 
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. 
We&rsquo;re looking for a Customer Experience Coordinator, Beckett to join our Beckett Collectibles team to manage in-house appointments for order pickups and drop-offs, process orders, and deliver exceptional customer service. You&rsquo;ll also support a range of administrative tasks to keep daily operations running smoothly. 
You&rsquo;ll report to the Customer Experience Manager and work from our Plano, TX office. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. 
Onsite Requirement:
This role requires you to be onsite in the office 5 days per week.
What You&rsquo;ll Do:<ul><li>
Coordinate and manage in-house appointments for order pickups and drop- offs using appointment management software.</li><li>
Track and report appointment data using Beckett&rsquo;s appointment management tools.</li><li>
Process and invoice incoming and picked-up orders within Beckett&rsquo;s order management system.</li><li>
Assist customers by explaining Beckett&rsquo;s order processes and procedures when needed.</li><li>
Support administrative tasks such as organizing and packaging orders for upcoming appointments, restocking supplies, and completing general office duties as assigned.</li><li>
Greet and check in vendors and remote employees, notifying the appropriate team members of their arrival.</li><li>
Close and secure the reception area at the end of each business day.</li><li>
Provide assistance with various clerical and administrative tasks, including operational ad hoc projects.</li></ul>
Who You Are:<ul><li>
Strong customer service skills with a warm, professional demeanor in both in-person and virtual interactions.</li><li>
Friendly, approachable, and professional presentation.</li><li>
Proficiency in Microsoft Office Suite and ability to quickly learn new systems and tools.</li><li>
Discretion and professionalism when handling confidential information.</li><li>
Proactive, solutions-oriented mindset with a strong focus on customer satisfaction.</li><li>
Effective communicator across all levels of the organization and with external partners.</li><li>
Ability to self-manage, prioritize, and multitask in a dynamic environment.</li><li>
Knowledge of trading cards or comics is a plus, but not required.</li><li>
Sales experience is a plus, but not required.</li><li>
High school diploma or equivalent required.</li><li>
Willingness to work overtime as needed.</li></ul>
Physical Requirements:<ul><li>
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time</li><li>
Hand Use: Regular hand use for various tasks</li><li>
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions</li><li>
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds</li><li>
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently</li><li>
Sitting or Standing: Ability to sit or stand for extended periods of time</li></ul>
Hourly Rate: The hourly range for this position is $21.50. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
Reasons To Join Us:<ul><li>
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision</li><li>
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits</li><li>
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals</li><li>
{Non-Exempt} Vacation: All full-time employees are eligible for paid vacation</li><li>
{Salaried} Vacation: All salaried employees are eligible for flexible time-off</li><li>
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays</li><li>
Employee Discounts: Employees receive discounts on select grading services for approved submissions</li><li>
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs</li><li>
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities</li></ul>
Candidates must be authorized to work in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
If you are based in California, you can read information for California residents here. 
Collectors uses e-Verify to validate your ability to work legally in the United States. 
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to people@collectors.com. 
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. 
If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. 
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. 
If you are based in California, you can read information for California residents here.</div>

Customer Experience Coordinator, Beckett

<div>Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We&rsquo;re always on the lookout for talented people to join our growing team. 
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. 
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. 
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. 
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. 
We&rsquo;re looking for a Customer Experience Trainer to join the Collectors team and help our team members deliver the &ldquo;white-glove&rdquo; service our valued collectors expect. The Collectors Customer Experience Trainer will be responsible for teaching our Concierge and Submission Center representatives in Santa Ana, CA; Jersey City, NJ; Plano, TX; Boca Raton, FL and Canada. You will be responsible for creating training programs, documentation, and role expectations for the Customer Experience team.
Contribute to the growth and development of the Customer Experience department. Educate and motivate the Collectors Concierge, and Submission Center teams. Inspire our team to make collecting safe, easy, and fun by being a role model for the organization and modeling the Collectors Values. Bring innovative ideas to the team that drives revenue and customer loyalty.
You will report to the Customer Experience Manager and work onsite in our Jersey City, NJ headquarters with the ability to travel up to 40% to various Collectors offices and PSA Submission Center locations.
What You&rsquo;ll Do:<ul><li>
Responsible for training our Concierge and Submission Center teams at different locations</li><li>
Lead training in all key areas of the PSA Customer Experience department</li><li>
Provide training to new hires, existing employees, and on occasion, temporary employees at events.</li><li>
Focus on developing strong standard operating procedures and building out our Customer Experience Hub for employees to use as a source of truth.</li><li>
Communicate with team members with dignity and respect</li><li>
Anticipate and identify future training needs and create a curriculum with the PSA Customer Experience Manager&rsquo;s guidance to facilitate training</li><li>
Improve policies, procedures, and processes</li><li>
Document problem employees and provide coaching to help improve results and behaviors</li><li>
Provide regular feedback in meetings and secure guest speakers for team meetings for a better understanding of different topics</li><li>
Bring meaningful content to the Customer Experience Team&rsquo;s &ldquo;On the Front Lines&rdquo; newsletter</li><li>
Implements ways to drive revenue and customer satisfaction</li><li>
Properly uses technology to assist in resolving issues and makes recommendations for process improvements (potentially using AI tools with guidance from management)</li><li>
Takes an active role at events to provide on-site quality assurance for the team</li><li>
Resolves escalated customer complaints and issues in-person, over the phone, through email, or with social media</li><li>
Assist the Concierge team in the Slack chat by answering their questions and providing leadership and support</li><li>
Plans and executes team activities while maintaining a respectful work environment</li><li>
Assist in one-on-one&rsquo;s (1:1&rsquo;s) as needed with the Customer Experience Manager and Supervisor</li></ul>
Who You Are:<ul><li>
Communication Skills: Ability to communicate with others effectively in order to resolve conflicts, solve problems and, most importantly, maintain and generate business</li><li>
Problem Solving: Intuition to identify and resolve problems quickly and accurately, with limited supervision</li><li>
Time Management: Ability to coordinate time and job duties to process orders quickly and efficiently</li><li>
Interpersonal Skills: Communicate clearly and intelligently with other departments as well as others outside of the organization</li><li>
Teamwork: Willingness and ability to work well with others while balancing team and individual responsibilities</li><li>
Organizational Support: Follow policies and procedures set forth by the company</li><li>
Judgment: Make appropriate decisions using critical thinking and based on company policies and procedures</li><li>
Organization: Ability to multitask, manage time efficiently, and prioritize what work needs to be done first</li><li>
Professionalism: Approach others with respect and work well under pressure</li><li>
Training Experience: Candidate should have experience in a training or teaching role</li><li>
Quality: Complete work with accuracy and attention to detail</li></ul>
Physical Requirements:<ul><li>
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time</li><li>
Hand Use: Regular hand use for various tasks</li><li>
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions</li><li>
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds</li><li>
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently</li><li>
Sitting or Standing: Ability to sit or stand for extended periods of time</li></ul>
Hourly Rate:
The reasonable estimated hourly rate for this position is $27. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Reasons To Join Us:<ul><li>
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision</li><li>
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits</li><li>
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals</li><li>
Vacation: All full-time employees are eligible for paid vacation</li><li>
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays</li><li>
Employee Discounts: Employees receive discounts on select grading services for approved submissions</li><li>
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs</li><li>
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities</li></ul>
Candidates must be authorized to work in the United States. 
Collectors uses e-Verify to validate your ability to work legally in the United States. 
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to people@collectors.com. 
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. 
If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. 
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. 
If you are based in California, you can read information for California residents here.</div>

Collectors Customer Experience Trainer (Jersey City, NJ)

<div>Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We&rsquo;re always on the lookout for talented people to join our growing team. 
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. 
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. 
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. 
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. 
We&rsquo;re looking for a Customer Relations Supervisor to oversee the Customer Relations Center (CRC) in driving the operational strategy of the customer relations experience. The Customer Relations Supervisor will focus on enhancing the resolution of customer issues over the phone and by email, ensuring the CRC turnaround times are met within timelines of our service level agreements.
The Customer Care Supervisor must also be equipped to guide their team of Customer Relations Specialists by providing mentorship, training and direction. The right candidate will have a blend of experience across operations, customer service, and leading with a hands on approach and data-driven mindset.
You&rsquo;ll report to the PSA Sr. Customer Relations Manager and work in-office at our Plano, TX office.
Onsite requirement: This role requires you to be onsite in the office 5 days per week.
What You'll Do:<ul><li>
Help define and implement operational and customer relations representative team KPIs for delivery of timely resolution to customer support services issues.</li><li>
Maintain adequate staffing levels for the PSA Customer Relations Representative teams in the Plano, TX office to effectively handle customer cases and resolve issues in a timely manner.</li><li>
Implement and drive continuous improvement to Customer Relations Specialists&rsquo; training and onboarding.</li><li>
Partner with the Customer Relations Manager to collaborate in designing and delivering a seamless customer relations strategy supported by data, brand insights and technology, to deliver on a customer relations experience that is streamlined, optimized and personalized to the &lsquo;collector&rsquo; experience.</li><li>
Be accountable for driving customer resolution turnaround times in the Customer Request Center, and operationally ensuring the requests are maintained to our company service standard timelines.</li><li>
Assisting CRC team members with all queries</li><li>
Proficient in effectively defusing escalated customer calls/ emails and swiftly resolving issues through proactive follow-up</li><li>
Improving the CRC responses</li><li>
Creating policies and standard operating procedures (SOPs) for the CRC team</li><li>
Collaborating with I.T. to develop efficiency features to the CRC portal</li><li>
Aiding with Label Correction, Research and Quality Assurance review responses</li><li>
Tracking resolutions in a timely manner throughout Operations</li><li>
Collaborate closely with operations leadership to deliver actionable data insights, quality assurance trends, and customer feedback</li><li>
Assisting the Claims department with Damage Reviews and resolving issues over the phone and email</li></ul>
Who You Are:<ul><li>
6+ years of customer service related experience, with 2+ years supervising a customer service or call center team in a service-based business</li><li>
Bachelor&rsquo;s or Associate&rsquo;s degree or equivalent working experience highly preferred</li><li>
Proven track record of implementing process improvements and standard operating procedures (SOPs) to drive consistency, increased speed and quality of customer care delivery at scale.</li><li>
Demonstrated success supervising a team, with both a willingness and ability to drive influence and facilitate change.</li><li>
Proven supervisory abilities and skilled at making forward thinking decisions to motivate, and build effective teams to maximize performance and effect organizational change.</li><li>
Clear and professional oral and written communication skills in both positive or negative situations;</li><li>
Ability to diffuse conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to ideas and try new things</li><li>
Experience with Salesforce or similar CRM; implementation experience is a plus.</li><li>
Familiarity with collectibles and the trading card hobby is a plus.</li><li>
Fluency in written and spoken Spanish is a plus</li></ul>
Physical Requirements:<ul><li>
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.</li><li>
Hand Use: Regular hand use for various tasks.</li><li>
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.</li><li>
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.</li><li>
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.</li><li>
Sitting or Standing: Ability to sit or stand for extended periods of time.</li></ul>
Salary Range: The salary range for this position is $67,535 - $79,453. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
Reasons To Join Us:<ul><li>
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision</li><li>
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits</li><li>
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals</li><li>
Vacation: All salaried employees are eligible for flexible time-off</li><li>
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays</li><li>
Employee Discounts: Employees receive discounts on select grading services for approved submissions</li><li>
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs</li><li>
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities</li></ul>
Candidates must be authorized to work in the United States. 
Collectors uses e-Verify to validate your ability to work legally in the United States. 
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to people@collectors.com. 
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. 
If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. 
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. 
If you are based in California, you can read information for California residents here.</div>

Supervisor, Customer Relations

Join Collectors and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Collectors

About Company

Customer Experience Coordinator, Beckett

Collectors Customer Experience Trainer (Jersey City, NJ)

Supervisor, Customer Relations