Qureos Mentor

Colonial Downs & Rosie's Gaming Emporium

<div><p>Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie&rsquo;s Gaming Emporium, Rosie&rsquo;s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We&rsquo;re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.</p>
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JOB SUMMARY</b></h2>
</div><div><p>
Responsible for providing a high level of guest service to all guests, team members, and vendors. Responsible</p><p>
for ensuring the safety and security of the property and its patrons. Responds to Security incidents and ensures a visible Security</p><p>
presence throughout the property. Observes patrons participating in gambling activities to detect and respond to violations of</p><p>
regulations and Company policies. Will maintain a high level of professionalism, customer service, and integrity while representing</p><p>
the Company in all interactions with guests, Team Members, and vendors. Will assist with the effective and efficient operations on</p><p>
assigned shift or in assigned section as required by the Manager. May provide training and guidance to newly hired staff and serve</p><p>
as a professional resource to co-workers and team.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></h2>
</div><div><p>
Responsible for providing a high level of guest service to all guests, Team Members, and vendors.</p><ul><li>Will assist with the effective and efficient operations on assigned shift or in assigned section as required by the Manager.</li><li>May provide training and guidance to staff and serve as a professional resource to co-workers and team.</li><li>Responsible for the safety of all guests and Team Members of the property.</li><li>Records investigation and incident reports in a timely manner.</li><li>Assists with the transfer of money throughout the property.</li><li>Ensures patrols of property are completed to ensure safety.</li><li>Maintains property rules, policies and regulations are being followed set by the Company and the Virginia Racing Commission (VRC).</li><li>Stands posts in various locations for extended times as assigned.</li><li>Controls and diffuses potential problems and assists Team Members and guests in emergencies.</li><li>Manages access to the property and restricted areas.</li><li>Responds to calls for assistance immediately.</li><li>Maintains radio contact with assigned shift.</li><li>Monitors the checking of identification for gaming floor admittance; ensures guests and vendors are greeted positively and professionally.</li><li>Maintains crowd control, ensuring a friendly environment and defusing guest incidents.</li><li>Composes written reports; observes, handles, and reports procedural violations and illegal activity.</li><li>Reports to Manager on day-to-day activities.</li><li>Attends periodic meetings and training sessions.</li><li>Performs other duties as assigned.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
REQUIRED SKILLS AND ABILITIES</b></h2>
</div><div><p>
Must be eighteen (18) years of age or older.</p><ul><li>Successful completion of training programs as required by jurisdiction and property.</li><li>Ability to communicate and comprehend information and ideas in spoken and written English.</li><li>Ability to accept, prioritize and follow through on work direction.</li><li>Ability to function well in a fast-paced and at times stressful environment.</li><li>Ability to remain calm, utilizing rational thinking and decision- making by employing conflict-resolution.</li><li>Ability to work with both guests and fellow Team Members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service.</li><li>Ability to work nights, weekends, and holidays.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
EDUCATION AND EXPERIENCE</b></h2>
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Minimum of one (1) year experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field. Six (6) months in supervisory role preferred. Other combinations of education and experience may be considered.</p><ul><li>Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu-driven programs.</li><li>Must obtain valid racing license, where applicable.</li><li>Required to hold a valid driver&rsquo;s license with a minimum of three year&rsquo;s driving experience.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
PHYSICAL REQUIREMENTS &amp; WORKING CONDITIONS</b></h2>
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While performing the duties of this job, the Team Member is frequently required to sit or stand for extended amounts of time; walk for extended amounts of time; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.</p><ul><li>The Team Member may also be required to lift, push, and pull up to 25 lbs.</li><li>The noise level in the work environment is usually moderate to loud.</li><li>Team Member will be subject to an environment with flashing lights.</li><li>The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.</li></ul></div></div></div>
<p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.</p></div>

Assistant Supervisor, Security

Join Colonial Downs & Rosie's Gaming Emporium and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Colonial Downs & Rosie's Gaming Emporium

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Assistant Supervisor, Security