Abrar Admin

Columbus Metropolitan Library

Columbus Metropolitan Library serves the Franklin County community with a mission to inspire reading, share resources, and connect people. With 23 locations, the library offers a variety of services including early literacy programs, genealogy and research assistance, and homework help. Founded in 1873, it aims to create a thriving community where wisdom prevails.

<div>Job Title: Call Center Specialist (20/24 hrs. weekly/Non-Exempt/Part-time) 
Location: Main Library Circulation 
Starting Pay Range: $18.01 - $23.26 hourly (commensurate with experience) 
Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy
Our Commitment to Diversity
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.
What We Offer:<ul><li>
A robust benefits package that supports your physical, mental, and financial well-being.</li><li>
Comprehensive medical, dental, and vision plans to meet your healthcare needs.</li><li>
A qualified employer for Public Service Loan Forgiveness.</li><li>
Access to mental health resources and employee assistance programs for your peace of mind.</li><li>
Generous paid time off and leave options to balance your work and personal life.</li><li>
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment &amp; savings plans.</li><li>
A variety of voluntary and supplemental insurance plans to complement your lifestyle.</li></ul>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/
About the Position:
As a Call Center Specialist, you serve as the primary contact point for customers contacting the library through phone, chat, and e-mail. Ensuing a positive customer experience by determining customer needs, analyzing and solving problems, and connecting customers to appropriate locations, departments, and resources.
Position Schedule<ul><li>
Monday &amp; Tuesday - 5:00pm-9:00pm</li><li>
Alternating Friday/Saturday - 9:00am-6:00pm</li><li>
Every Sunday 1:00pm-5:00pm</li></ul>
What You&rsquo;ll Do:<ul><li>
Answers basic reference and directional questions over the phone, chat, and by e-mail. Assists customers with library website navigation including accessing the catalog, electronic resources, meeting rooms, and events. Regularly provides support and troubleshooting for eContent services, including eReaders.</li><li>
Assists customers with library card accounts over the phone, chat, and by e-mail; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.</li><li>
Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.</li><li>
Assists with location operations including opening and closing procedures; ordering and maintaining location supplies; and ensuring that the location is neat, orderly, appealing and inviting to staff</li><li>
Assists with maintaining knowledge bank; may assist with creating daily schedules, gathering and reporting statistical data, and other clerical duties as assigned.</li><li>
Interprets library expectations written for in-person service in light of virtual interactions. Offers suggestions for edits as appropriate.</li><li>
Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed.</li><li>
Performs additional duties as assigned including serving on task forces, committees, etc. May be asked to fulfill duties of the Customer Services Specialist and the Materials Services Associate.</li></ul>
Minimum Qualifications:<ul><li>
High school diploma or G.E.D. required.</li><li>
Customer service experience preferred.</li><li>
Ability to express self effectively and concisely, both orally and in writing.</li><li>
Knowledge of Internet and database services.</li><li>
Strong phone, verbal communication, and active listening skills.</li><li>
Ability to multi-task, set priorities and manage time effectively.</li><li>
Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.</li><li>
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.</li></ul>
Working Conditions and Physical Demands
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
This is a stationary position that requires answering phones, chats, and e-mails for 90% of a shift. Work requires minimal demand for physical effort.</div>

Call Center Specialist (20/24 hrs.) - Main Library

<div><div>Job Title: Customer Services Specialist (20/24 hrs./Non-Exempt/Part-time) 
Location: Driving Park Branch 
Starting Pay Range: $18.01 &ndash; $23.26 hourly (commensurate with experience) 
 
Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy</div> 
Our Commitment to Diversity
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.
What We Offer:<ul><li>
A robust benefits package that supports your physical, mental, and financial well-being.</li><li>
Comprehensive medical, dental, and vision plans to meet your healthcare needs.</li><li>
A qualified employer for Public Service Loan Forgiveness.</li><li>
Access to mental health resources and employee assistance programs for your peace of mind.</li><li>
Generous paid time off and leave options to balance your work and personal life.</li><li>
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment &amp; savings plans.</li><li>
A variety of voluntary and supplemental insurance plans to complement your lifestyle.</li></ul>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/ 
About the Position:
As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location.
Position Schedule<ul><li>
Mondays: 1pm-5pm</li><li>
Tuesdays: Off</li><li>
Wednesdays: 1pm-5pm</li><li>
Thursdays: 4pm-8pm</li><li>
Fridays/Saturdays: 9am-6pm</li><li>
2 in 5 Sundays: 12:45pm-5pm</li></ul>
What You&rsquo;ll Do:<ul><li>
Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.</li><li>
Supports location&rsquo;s customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.</li><li>
Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.</li><li>
Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc.</li><li>
Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.</li><li>
Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned.</li><li>
Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials.</li><li>
Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed.</li><li>
Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks.</li><li>
Performs additional duties as assigned including serving on task forces, committees, etc.</li></ul>
Minimum Qualifications:<ul><li>
High School Diploma or G.E.D required.</li><li>
Ability to express self effectively and concisely, both orally and in writing.</li><li>
Knowledge of Internet and database services.</li><li>
Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.</li><li>
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.</li></ul>
Working Conditions and Physical Demands
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.</div>

Customer Services Specialist (20/24 hrs.) Driving Park Branch

<div><div>Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) 
Location: South High Branch 
Starting Pay Range: $18.01 &ndash; $23.26 hourly (commensurate with experience) 
Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy</div> 
Our Commitment to Diversity
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/. 
 
What We Offer:<ul><li>
A robust benefits package that supports your physical, mental, and financial well-being.</li><li>
Comprehensive medical, dental, and vision plans to meet your healthcare needs.</li><li>
A qualified employer for Public Service Loan Forgiveness.</li><li>
Access to mental health resources and employee assistance programs for your peace of mind.</li><li>
Generous paid time off and leave options to balance your work and personal life.</li><li>
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment &amp; savings plans.</li><li>
A variety of voluntary and supplemental insurance plans to complement your lifestyle.</li></ul>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/ 
About the Position:
As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. 
 
Position Schedule<div><div>
Option 1:<ul><li>
Two evening shifts (4:00-8:00pm) and one afternoon shift (12:00-4:00pm) between Monday-Thursday</li><li>
Alternating Friday/Saturday shifts (9:00am-6:00pm)</li><li>
Sunday (1:00-5:00pm) as assigned 1-in-5</li></ul>
Option 2:<ul><li>
Three evening shifts (4:00-8:00pm) between Monday-Thursday</li><li>
Alternating Friday/Saturday shifts (9:00am-6:00pm)</li><li>
Sunday (1:00-5:00pm) as assigned 1-in-5</li></ul>
Note: Some scheduling flexibility during the weekdays</div></div>
What You&rsquo;ll Do:<ul><li>
Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.</li><li>
Supports location&rsquo;s customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.</li><li>
Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.</li><li>
Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc.</li><li>
Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.</li><li>
Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned.</li><li>
Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials.</li><li>
Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed.</li><li>
Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks.</li><li>
Performs additional duties as assigned including serving on task forces, committees, etc.</li></ul>
Minimum Qualifications:<ul><li>
High School Diploma or G.E.D required.</li><li>
Ability to express self effectively and concisely, both orally and in writing.</li><li>
Knowledge of Internet and database services.</li><li>
Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.</li><li>
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.</li></ul>
Working Conditions and Physical Demands
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.</div>

Customer Services Specialist ( 20/24 hr.) South High Branch

<div>
 
 Job Title:&nbsp;
 
 Customer Services Specialist (20/24 hr./Non-Exempt/Part-time)
 
 
 
 Location: &nbsp;
 
 
 South High Branch
 
 
 
 Starting Pay Range:&nbsp;
 
 
 $18.01 &ndash; $23.26 hourly (commensurate with experience)
 
 
 
 
 Note:
 
 &nbsp;For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy
 
 
 
 
 
 
 
 
 
 
 Our Commitment to Diversity
 
 
 
 
 
 Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
 
 
 
 At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience:&nbsp;https://www.columbuslibrary.org/careers/employee-experience/.
 
 
 
 
 
 
 
 What We Offer:&nbsp;
 
 
 
 
 <ul>
 
 <li>
 A robust
 
 benefits package
 
 that supports your physical, mental, and financial well-being.&nbsp;
 </li>
 
 <li>
 Comprehensive
 
 medical, dental, and vision plans
 
 to meet your healthcare needs.&nbsp;
 </li>
 
 <li>
 A qualified employer for
 
 Public Service Loan Forgiveness
 
 .
 </li>
 
 <li>
 Access to
 
 mental health resources
 
 and
 
 employee assistance programs
 
 for your peace of mind.&nbsp;
 </li>
 
 <li>
 Generous
 
 paid time off
 
 and
 
 leave options
 
 to balance your work and personal life.&nbsp;
 </li>
 
 <li>
 Participation in the
 
 Ohio Public Employees Retirement System (OPERS)
 
 and additional investment &amp; savings plans.&nbsp;
 </li>
 
 <li>
 A variety of
 
 voluntary and supplemental insurance plans
 
 to complement your lifestyle.
 </li>
 
 </ul>
 
 
 Comprehensive overview of our benefits:&nbsp;https://www.columbuslibrary.org/employee-benefits/
 
 
 
 
 
 
 
 About the Position:
 
 
 
 
 
 As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location.
 
 
 
 
 
 
 
 Position Schedule
 
 
 
 
 
 Option 1:
 
 
 <ul>
 
 <li>
 Two evening shifts (4:00-8:00pm) and one afternoon shift (12:00-4:00pm) between Monday-Thursday
 </li>
 
 <li>
 Alternating Friday/Saturday shifts (9:00am-6:00pm)
 </li>
 
 <li>
 Sunday (1:00-5:00pm) as assigned 1-in-5
 </li>
 
 </ul>
 
 
 Option 2:
 
 
 <ul>
 
 <li>
 Three evening shifts (4:00-8:00pm) between Monday-Thursday
 </li>
 
 <li>
 Alternating Friday/Saturday shifts (9:00am-6:00pm)
 </li>
 
 <li>
 Sunday (1:00-5:00pm) as assigned 1-in-5
 </li>
 
 </ul>
 
 
 
 Note:&nbsp;
 
 Some scheduling flexibility during the weekdays
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 <ul>
 
 <li>
 Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.
 </li>
 
 <li>
 Supports location&rsquo;s customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.
 </li>
 
 <li>
 Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.
 </li>
 
 <li>
 Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc.
 </li>
 
 <li>
 Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.
 </li>
 
 <li>
 Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned.
 </li>
 
 <li>
 Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials.
 </li>
 
 <li>
 Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed.
 </li>
 
 <li>
 Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks.
 </li>
 
 <li>
 Performs additional duties as assigned including serving on task forces, committees, etc.
 </li>
 
 </ul>
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 <ul>
 
 <li>
 High School Diploma or G.E.D required.
 </li>
 
 <li>
 Ability to express self effectively and concisely, both orally and in writing.
 </li>
 
 <li>
 Knowledge of Internet and database services.
 </li>
 
 <li>
 Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.
 </li>
 
 <li>
 Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.
 </li>
 
 </ul>
 
 
 
 
 Working Conditions and Physical Demands
 
 
 
 
 
 The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
 
 
 
 Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.
 
</div>

<div>Job Title: Manager, Service Design (Full-Time/Exempt) 
Pay Range: $67,496-$90,625.60 (commensurate with experience) 
 
Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy<div><div><div><div><div><div><div><div><div><div><div><div><div>
Our Commitment to Diversity
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.
What We Offer:<ul><li>
A robust benefits package that supports your physical, mental, and financial well-being.</li><li>
Comprehensive medical, dental, and vision plans to meet your healthcare needs.</li><li>
A qualified employer for Public Service Loan Forgiveness.</li><li>
Access to mental health resources and employee assistance programs for your peace of mind.</li><li>
Generous paid time off and leave options to balance your work and personal life.</li><li>
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment &amp; savings plans.</li><li>
A variety of voluntary and supplemental insurance plans to complement your lifestyle.</li></ul>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/
About the Position:
Manages a strategic portfolio and leads the design and continuous improvement of new and existing library programs and services through the application of service design. In partnership with the Chief of Service Design &amp; Engagement and library teams, this role builds the infrastructure, practices, policies, and culture needed to create equitable, effective, and community responsive services. By managing a strategic portfolio of projects and collaborating across disciplines, the Manager, Service Design ensures library offerings are aligned with organizational goals and evolving customer, employee and partner needs.
Position Schedule: 
8:00am-5:00pm - Monday-Friday
What You&rsquo;ll Do:<ul><li>
Creates effective design approaches, plans and policies that ensure all service improvements and innovation efforts align with organizational priorities and advances the library&rsquo;s mission.</li><li>
Manages a portfolio of projects, overseeing scope, success criteria, expectations, progress, timelines, and outcomes to ensure successful implementation of program and service enhancements.</li><li>
Plans and facilitates project meetings by preparing agendas, coordinating attendees, and ensuring clear decisions and action items. Manages organized project documentation and assists with tracking progress, milestones, and deliverables using project management tools and digital platforms, to ensure scope and quality standards are met.</li><li>
Builds and maintain strong relationships with internal and external stakeholders, promoting effective communication and collaboration throughout project lifecycles.</li><li>
Tracks, analyzes and communicates project metrics such as design research outcomes, percentage completion, prototype results, and impact on community at the portfolio level.</li><li>
Works with the Data Analytics team to identify areas for improvement and make data-driven decisions to improve and enhance services and service delivery policies over time using appropriate judgment and discretion.</li><li>
Leads and manages discovery and human-centered research (such as interviews, surveys, and observations) to understand user pain points, needs, and experiences, and to identify opportunities for improving library programs and services.</li><li>
Actively engages various experts and stakeholders to understand and navigate their needs and builds momentum towards effective solutions.</li><li>
Leads and manages the creation of journey maps, personas, and other service design artifacts that help visualize and communicate user experiences and opportunities for improvement.</li><li>
Develops, coaches, and trains the Service Designer position. Sets individual performance measurements for staff and holds them accountable. Responsibilities include managing, hiring, onboarding, and performance management.</li><li>
Mentors internal project staff, guiding priorities, strengthening service design practice, and ensuring high-quality delivery across projects.</li><li>
Works collaboratively with internal and external stakeholders to generate creative responses to challenges identified, including both frontstage (customer experience) and backstage (employee experience).</li><li>
Designs and facilitates ideation sessions, leveraging digital collaboration tools, to develop prototypes of new or existing services, programs, staff training, systems and/or customer experiences.</li><li>
 Leads and manages the evaluation of concepts, prototypes, and active services with users to gather feedback and provide recommendations for improvement.</li><li>
Fosters a culture of innovation within the library by facilitating workshops, design sessions, and collaborative activities with multidisciplinary teams.</li><li>
Leads and manages practices that elevate diverse voices across teams and ensures those insights shape service experiences and strategic decisions.</li><li>
Presents findings, recommendations, and project outcomes in various formal settings to inform stakeholders and guide organizational decision-making.</li><li>
Partners with internal stakeholders to transition concepts to new or improved services.</li><li>
Advocates for human‑centered design methodologies, and leverages research insights to shape strategy, influence decisions, and drive organization‑wide alignment.</li><li>
Continuously learns about new service design methods and library best practices and, using discretion and judgment, applies this knowledge to improve team and organizational outcomes.</li><li>
Partners with various stakeholders to increase the adoption of services across the organization.</li><li>
Travels to various locations within our system; other library systems, vendors and partners.</li><li>
Performs additional duties as assigned in support of service design projects, including assisting with technology used in research and prototyping, and providing administrative support as needed. May serve on task forces, committees, etc.</li></ul>
Minimum Qualifications:<ul><li>
Master&rsquo;s degree preferred; Bachelor&rsquo;s degree required.</li><li>
5-7 years of related experience, including oversight of complex projects or portfolios.</li><li>
At least three years of prior management experience or demonstrated ability to effectively manage others preferred.</li><li>
Demonstrated experience leading and managing initiatives across the lifecycle from problem identification through execution.</li><li>
Knowledge, competence, and experience in the application of design thinking principles, systemic design and using service design methodologies like user research, facilitation, journey mapping, prototyping and testing preferred</li><li>
Demonstrated experience successfully managing a portfolio with multiple projects with dynamic timelines, utilizing discretion, judgment, and project management software (e.g., MS Project, SmartSheet, SharePoint).</li><li>
Demonstrated ability to lead, motivate, and collaborate with multidisciplinary teams.</li><li>
Exceptional customer service and relationship-building skills with both internal and external stakeholders.</li><li>
Effective and respectful communication (verbal and written), problem solving, and decisionmaking skills to inform the organization and build support for design projects.</li><li>
Ability to effectively facilitate workshops or design thinking sessions, with the ability to present in a variety of settings (one-on-one, group, peers, direct reports, etc.). Commands attention and manages group processes.</li><li>
Strong organizational skills and attention to detail.</li><li>
Familiarity with digital tools and platforms that can be used to enhance library services</li><li>
Ability to think creatively and develop innovative solutions to enhance library services.</li><li>
Ability to clearly articulate design concepts and user needs to diverse audiences, including staff and users.</li><li>
Familiarity with library operations, resources, and the unique needs of library users and staff.</li><li>
Demonstrated commitment to continuous learning, innovation, a willingness to try new things, and to adapt in a changing environment.</li><li>
Ability to operate library technology including personal computers, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.</li><li>
Ability to travel to various locations within our system, other library systems, vendors, and partners.</li><li>
Valid driver license which meets the minimum requirements of CML&rsquo;s vehicle insurance policy and access to a personal vehicle to promptly report to varied work locations as assigned.</li></ul>
Positions Managed
This is a supervisory position.
Working Conditions and Physical Demands
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires minimal demand for physical effort.</div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Manager, Service Design (40 hrs.) Main Library

<div>Job Title: Youth Engagement Specialist (20/24 hrs./Non-Exempt/Part-time)
Location: Northern Lights Branch 
Starting Pay Range: $21.49 &ndash; $28.89 hourly (commensurate with experience)
Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy
Our Commitment to Diversity
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.
What We Offer:<ul><li>
A robust benefits package that supports your physical, mental, and financial well-being.</li><li>
Comprehensive medical, dental, and vision plans to meet your healthcare needs.</li><li>
A qualified employer for Public Service Loan Forgiveness.</li><li>
Access to mental health resources and employee assistance programs for your peace of mind.</li><li>
Generous paid time off and leave options to balance your work and personal life.</li><li>
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment &amp; savings plans.</li><li>
A variety of voluntary and supplemental insurance plans to complement your lifestyle.</li></ul>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/ 
About the Position:
As a Youth Engagement Specialist, you will create a positive and enriching experiences by engaging youth and their caregivers in conversation and activities and promoting literacy and reading. You will help develop and deliver quality programs and informal engagements aligned with our library&rsquo;s Young Minds Strategy, designed to help youth establish the foundation for a successful life. Additionally, you may conduct outreach to schools and other organizations serving youth and/or perform collection management activities.
The Young Minds Strategy focuses on three (3) categories:<ul><li>
Ready for Kindergarten; building kindergarten readiness skills for ages 0-5</li><li>
Third Grade Reading; supports and promotes early literacy development for K-3rd grade</li><li>
High School Graduation; support and preparation for tweens and teens</li></ul>
Position Schedule<ul><li>
Monday- 4pm-8pm</li><li>
Tuesday/Thursday - 3pm-7pm</li><li>
Friday/Saturday rotation - 9am-6pm</li><li>
1 in 5 Sundays - 1:00pm-5:00pm (as assigned)</li></ul>
What You&rsquo;ll Do:<ul><li>
Proactively provides a high level of customer service by engaging youth and families in usage of library resources, activities and programs.</li><li>
Creates a safe, welcoming environment that balances a fun atmosphere, engaging activities and relationship building, while supporting youth development and learning.</li><li>
Plans, promotes and presents programs and informal engagements for children of all ages at the location and off-site.</li><li>
Answers customer questions and provides customer service throughout the building. Makes referrals by locating appropriate sources of information using a variety of tools and resources.</li><li>
Connects with schools and community organizations to promote Young Minds programs and services through presentations, community events and networking.</li><li>
Works to diffuse youth confrontations, mediate and reduce tensions.</li><li>
Performs collection management activities for juvenile materials as directed. Creates displays and merchandises materials.</li><li>
Directs volunteer and volunteen activities including orienting, training and scheduling.</li><li>
Ensures that the children&rsquo;s and teen areas are neat, orderly and appealing to customers and staff.</li><li>
Maintains personal skills and knowledge through engagement with library trainings, reviewing resources and professional development conversations with other youth services staff members.</li><li>
Utilizes computer applications and library equipment, maintains current knowledge of system wide and location specific procedures, processes, policies and operations.</li><li>
Supports library policies and procedures, including the Code of Conduct, by following up with customers when necessary; alerts Security Officer and/or manager about suspicious behavior and similar risks to safety and security.</li><li>
Performs other duties as assigned including serving on taskforces, committees, etc.</li><li>
Assumes responsibility for the operation of the location in the absence of a manager.</li></ul>
Minimum Qualifications:<ul><li>
Bachelor&rsquo;s Degree required.</li><li>
2-3 years&rsquo; experience working with youth or community engagement required.</li><li>
Experience delivering programs and services to diverse audiences preferred.</li><li>
Interest and ability to serve and develop rapport with youth and their caregivers.</li><li>
Strong verbal and written communication skills.</li><li>
Ability to operate library technology including personal computer, email, software programs (i.e., Windows/Microsoft Office) and other job-related equipment and systems.</li><li>
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.</li></ul>
Working Conditions and Physical Demands:
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires occasional lifting or pushing of up to 50 lbs. and the frequent lifting or pushing of up to 20 lbs.</div>

Youth Engagement Specialist (20/24 hrs.) - Northern Lights

<div><div>Job Title: Operations Specialist (40 hrs./Non-Exempt/Full-time) 
Location: Main Library, Property Management 
Starting Pay Range: $21.49 &ndash; $28.89 hourly (commensurate with experience) 
 
Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy</div>
Our Commitment to Diversity
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.
What We Offer:<ul><li>
A robust benefits package that supports your physical, mental, and financial well-being.</li><li>
Comprehensive medical, dental, and vision plans to meet your healthcare needs.</li><li>
A qualified employer for Public Service Loan Forgiveness.</li><li>
Access to mental health resources and employee assistance programs for your peace of mind.</li><li>
Generous paid time off and leave options to balance your work and personal life.</li><li>
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment &amp; savings plans.</li><li>
A variety of voluntary and supplemental insurance plans to complement your lifestyle.</li></ul>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/ 
About the Position:
Provide operational and administrative support to Property Management.
Position Schedule<ul><li>
Monday-Friday - 8am-4:30pm</li></ul>
What You&rsquo;ll Do:<ul><li>
Assigns work orders on a daily basis via Computerized Maintenance Management System (CMMS) to maintenance, transportation and custodial staff.</li><li>
Designs, compiles and generates key reports for executive and managerial staff, including CMMS, custodial audit and budget reports.</li><li>
Coordinates department Board of Trustee (Board) reports and memos; posts to site.</li><li>
Manages the daily, weekly and annual schedule of assigned management to accommodate internal and external appointments. Updates and rearranges appointments as needed.</li><li>
Data entry in CMMS.</li><li>
Orders materials for preventive maintenance tasks.</li><li>
Manages uniform procurement, distribution, and inventory tracking.</li><li>
Coordinates administrative activities with Procurement on new and existing contracts.</li><li>
Enters data for budgets, transfers, adjustments, PR/PO&rsquo;s, check requests, and invoice processing as directed by Property Management (PM) administration.</li><li>
Collects, tracks and reports data for energy management. Coordinates open/closure of CML utility accounts.</li><li>
Compiles Crispness tour summary and other field inspection information as directed.</li><li>
Maintains department on call and PTO schedules.</li><li>
Compiles agendas and takes minutes PM meetings.</li><li>
Manages permits for department i.e. elevators, land usage, occupancy, etc.</li><li>
Manages records for department i.e. fire inspections.</li><li>
Performs administrative duties such as printing, labeling, filing, logging, recording, as assigned.</li><li>
Works independently in execution of job duties; informs supervisor as warranted.</li></ul>
Minimum Qualifications:<ul><li>
High School Diploma or G.E.D. required.</li><li>
2-3 years&rsquo; experience in the field of facility management, building maintenance, and/or HVAC preferred.</li><li>
Familiar with the concept of Computerized Maintenance Management Systems and how they work.</li><li>
Keen analytic, organization and problem-solving skills which allows for strategic data interpretation versus simple reporting.</li><li>
Solid Interpersonal and communication skills, able to convey a message clearly and concise via email, text or over a phone call.</li><li>
Proven ability to analyze program data, prepare informative reports, and present findings.</li><li>
Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.</li><li>
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.</li></ul>
Working Conditions and Physical Demands
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.</div>

Operations Specialist (40 hrs.) Property Management

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Columbus Metropolitan Library

About Company

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Manager, Service Design (40 hrs.) Main Library

Youth Engagement Specialist (20/24 hrs.) - Northern Lights

Operations Specialist (40 hrs.) Property Management