Abrar Admin

Columbus Metropolitan Library

<div>Job Title: Security Officer (20/24 hrs./Non-Exempt/Part-time)
Location: Driving Park Branch
Starting Pay Range: $19.20 &ndash; $20.20 hourly (commensurate with experience)
Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy
Our Commitment to Diversity
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.
What We Offer:<ul><li>
A robust benefits package that supports your physical, mental, and financial well-being.</li><li>
Comprehensive medical, dental, and vision plans to meet your healthcare needs.</li><li>
A qualified employer for Public Service Loan Forgiveness.</li><li>
Access to mental health resources and employee assistance programs for your peace of mind.</li><li>
Generous paid time off and leave options to balance your work and personal life.</li><li>
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment &amp; savings plans.</li><li>
A variety of voluntary and supplemental insurance plans to complement your lifestyle.</li></ul>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/
About the Position:
As a Security Officer, you will ensure a positive customer experience by ensuring a safe and secure environment for all. You are responsible for addressing disruptive or offensive behavior, unsafe conditions, and minimizing theft of library property.
Position Schedule:<ul><li>
Monday - Thursday 4:00pm-8:00pm</li><li>
Every Sunday 1:00pm-5:00pm</li></ul>
Note: Flexibility to work Sunday hours at other locations is required
What You&rsquo;ll Do:<ul><li>
Patrols buildings and grounds at regular intervals and appropriately handles observed irregularities or problems. Prevents theft of Library property and follows all issued post orders.</li><li>
Uses non-violent crisis intervention and de-escalation techniques to diplomatically confront people engaged in disruptive, offensive or inappropriate behavior; suspends from property as necessary.</li><li>
Ensures a positive customer experience by greeting customers, answering directional questions and participating in organization-wide initiatives/special events.</li><li>
Responds to, investigates, and reports any safety hazard, security incident, parking enforcement or emergency, including reviewing CCTV footage as needed.</li><li>
Ensures that the building is secure at closing and that all staff and customers depart safely. Completes issued closing checklist daily.</li><li>
Maintains a professional appearance by keeping uniform in good condition and promptly reporting uniform needs to Security management.</li><li>
Carries all necessary equipment in working order while on duty and promptly reports equipment needs to Security management.</li><li>
Collaborates with law enforcement on public safety issues. Files police reports and appears in court as needed.</li><li>
Assists in emergency response drills and other training throughout the year.</li><li>
Assists with testing and validation of security equipment (lockdown buttons, alarm panels, panic buttons, security cameras, etc.) as needed.</li><li>
Assists physically challenged customers entering or leaving library facilities, including as part of emergency evacuations.</li><li>
Renders first aid in medical emergencies. Contacts trained medical professionals as appropriate.</li><li>
Documents incidents in the reporting software according to guidelines.</li><li>
Brings serious issues or those with significant risk to Security and location management for awareness and resolution.</li><li>
Serves as on-call Officer or fills in as Dispatcher as needed.</li><li>
Performs additional duties as assigned.</li></ul>
Minimum Qualifications:<ul><li>
 High school diploma or G.E.D. required.</li><li>
1-3 years of relevant customer service or security experience or training required.</li><li>
 Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Valid driver license may be required based on branch location which meets the minimum requirements of CML&rsquo;s vehicle insurance policy and access to a personal vehicle to promptly report to varied work locations as assigned.</li><li>
 Ability to communicate effectively and concisely, both orally and in writing.</li><li>
Ability to carry and use Oleoresin Capsicum (OC or pepper spray) upon receiving necessary training and in appropriate situations.</li><li>
 Upon receiving necessary training, ability to respond quickly, effectively, and appropriately when it is clear that the physical safety of staff and/or customers is endangered.</li><li>
 Must be able to work a flexible schedule, including weekends and evenings, willing to carry a cellular telephone as directed by management for response to library emergencies and service requests. Work schedule includes rotational on-call duties.</li><li>
 Must have the ability to actively patrol (on foot) and use stairs throughout the duration of their shift and to quickly respond to incidents.</li><li>
 Ability to operate library technology including personal computer, email, software programs (i.e., Windows/Microsoft Office) and other job-related equipment and systems.</li></ul>
Working Conditions and Physical Demands:
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires occasional exerting of up to 50 lbs. of force and the frequent exerting of up to 20 lbs. of force. In emergency situations, work may also require sprinting short distances, quickly ascending and descending stairs, performing CPR and exerting in excess of 50 lbs. of force.</div>

Security Officer (20/24 hrs.) Driving Park Branch

<div>Job Title: Materials Services Associate (20/24 hrs./Non-Exempt/Part-time) 
Location: Reynoldsburg Branch 
Starting Pay Range: $17.51-$21.53 hourly (commensurate with experience) 
 
Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy
Our Commitment to Diversity
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.
What We Offer:<ul><li>
A robust benefits package that supports your physical, mental, and financial well-being.</li><li>
Comprehensive medical, dental, and vision plans to meet your healthcare needs.</li><li>
A qualified employer for Public Service Loan Forgiveness.</li><li>
Access to mental health resources and employee assistance programs for your peace of mind.</li><li>
Generous paid time off and leave options to balance your work and personal life.</li><li>
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment &amp; savings plans.</li><li>
A variety of voluntary and supplemental insurance plans to complement your lifestyle.</li></ul>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/
About the Position:
As a Materials Services Associate, you play a critical role in our library's operations by ensuring appropriate and efficient processing and distribution of library materials. You are responsible for accurately organizing and shelving library materials. Additionally, you will provide basic customer assistance.
Position Schedule:<ul><li>
Monday 8am-1pm, Tuesday and Thursday 10am-3pm</li><li>
Alternating Friday/Saturday shifts 8am-1pm</li><li>
Sundays 1-5pm (as assigned)</li></ul>
What You&rsquo;ll Do:<ul><li>
Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials. Checks in items.</li><li>
Sorts and shelves library materials and maintains shelves throughout location; including pulling materials for processing, shelf reading for accurate order of materials, shifting material to ensure appropriate distribution of materials, merchandising items, and straightening items on shelves.</li><li>
Meets accuracy and speed standards for shelving.</li><li>
Supports location&rsquo;s customer service plan by proactively greeting customers, answering basic directional questions in person and over the phone, locating or retrieving materials for customers, assisting customers with self-service public technology, supporting the code of conduct, assisting location staff with program preparation, and making appropriate referrals.</li><li>
Maintains library collection by identifying and solving problems with library materials, performing cleaning of library materials, processing withdrawn and donated materials, pulling materials in poor condition from the shelves, sorting materials for delivery, maintaining customer reserve shelves, and processing various reports which involve searching for library materials.</li><li>
Helps ensure that the location is neat, orderly, appealing and inviting to customers and staff and other clerical duties as assigned.</li><li>
Assists location staff in coordinating volunteer activities.</li><li>
Performs additional duties as assigned including serving on task forces, committees, etc.</li></ul>
Minimum Qualifications:<ul><li>
Must be at least 16 years of age (work permit required for minors).</li><li>
Ability to pass an alphabetic and numeric sorting and filing test required.</li><li>
Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.</li><li>
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.</li><li>
Ability to express self effectively and concisely, both orally and in writing.</li></ul>
Working Conditions and Physical Demands:
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.</div>

Materials Services Associate (20/24 hrs.) Reynoldsburg Branch

<div><div>Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) 
Location: Hilliard Branch 
Starting Pay Range: $18.01 &ndash; $23.26 hourly (commensurate with experience) 
Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy</div> 
Our Commitment to Diversity
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/. 
 
What We Offer:<ul><li>
A robust benefits package that supports your physical, mental, and financial well-being.</li><li>
Comprehensive medical, dental, and vision plans to meet your healthcare needs.</li><li>
A qualified employer for Public Service Loan Forgiveness.</li><li>
Access to mental health resources and employee assistance programs for your peace of mind.</li><li>
Generous paid time off and leave options to balance your work and personal life.</li><li>
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment &amp; savings plans.</li><li>
A variety of voluntary and supplemental insurance plans to complement your lifestyle.</li></ul>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/ 
About the Position:
As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. 
 
Position Schedule<ul><li>
Monday 4-8pm, Tuesday &amp; Wednesday 5-9pm</li><li>
Alternating Friday/Saturday rotation 9am-6pm</li><li>
3-in-5 Sundays 1-5pm</li></ul>
What You&rsquo;ll Do:<ul><li>
Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.</li><li>
Supports location&rsquo;s customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.</li><li>
Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.</li><li>
Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc.</li><li>
Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.</li><li>
Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned.</li><li>
Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials.</li><li>
Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed.</li><li>
Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks.</li><li>
Performs additional duties as assigned including serving on task forces, committees, etc.</li></ul>
Minimum Qualifications:<ul><li>
High School Diploma or G.E.D required.</li><li>
Ability to express self effectively and concisely, both orally and in writing.</li><li>
Knowledge of Internet and database services.</li><li>
Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.</li><li>
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.</li></ul>
Working Conditions and Physical Demands
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.</div>

Customer Services Specialist (20/24 hr.) Hilliard Branch

<div>
 
 Job Title:&nbsp;
 
 Customer Services Specialist (20/24 hr./Non-Exempt/Part-time)
 
 
 
 Location:&nbsp;
 
 &nbsp;Hilliard Branch
 
 
 
 Starting Pay Range:&nbsp;
 
 $18.01 &ndash; $23.26 hourly (commensurate with experience)
 
 
 
 
 Note:
 
 &nbsp;For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy
 
 
 
 
 
 
 
 
 Our Commitment to Diversity
 
 
 
 
 
 Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
 
 
 
 At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience:&nbsp;https://www.columbuslibrary.org/careers/employee-experience/.
 
 
 
 
 What We Offer:&nbsp;
 
 
 
 
 <ul>
 
 <li>
 A robust
 
 benefits package
 
 that supports your physical, mental, and financial well-being.&nbsp;
 </li>
 
 <li>
 Comprehensive
 
 medical, dental, and vision plans
 
 to meet your healthcare needs.&nbsp;
 </li>
 
 <li>
 A qualified employer for
 
 Public Service Loan Forgiveness
 
 .
 </li>
 
 <li>
 Access to
 
 mental health resources
 
 and
 
 employee assistance programs
 
 for your peace of mind.&nbsp;
 </li>
 
 <li>
 Generous
 
 paid time off
 
 and
 
 leave options
 
 to balance your work and personal life.&nbsp;
 </li>
 
 <li>
 Participation in the
 
 Ohio Public Employees Retirement System (OPERS)
 
 and additional investment &amp; savings plans.&nbsp;
 </li>
 
 <li>
 A variety of
 
 voluntary and supplemental insurance plans
 
 to complement your lifestyle.
 </li>
 
 </ul>
 
 
 Comprehensive overview of our benefits:&nbsp;https://www.columbuslibrary.org/employee-benefits/
 
 
 
 
 
 
 About the Position:
 
 
 
 
 
 As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location.
 
 
 
 
 Position Schedule
 
 
 
 
 <ul>
 
 <li>
 Monday 4-8pm, &nbsp;Tuesday &amp; Wednesday 5-9pm
 </li>
 
 <li>
 Alternating Friday/Saturday rotation 9am-6pm
 </li>
 
 <li>
 3-in-5 Sundays 1-5pm
 </li>
 
 </ul>
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 <ul>
 
 <li>
 Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.
 </li>
 
 <li>
 Supports location&rsquo;s customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.
 </li>
 
 <li>
 Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.
 </li>
 
 <li>
 Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc.
 </li>
 
 <li>
 Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.
 </li>
 
 <li>
 Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned.
 </li>
 
 <li>
 Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials.
 </li>
 
 <li>
 Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed.
 </li>
 
 <li>
 Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks.
 </li>
 
 <li>
 Performs additional duties as assigned including serving on task forces, committees, etc.
 </li>
 
 </ul>
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 <ul>
 
 <li>
 High School Diploma or G.E.D required.
 </li>
 
 <li>
 Ability to express self effectively and concisely, both orally and in writing.
 </li>
 
 <li>
 Knowledge of Internet and database services.
 </li>
 
 <li>
 Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.
 </li>
 
 <li>
 Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.
 </li>
 
 </ul>
 
 
 
 
 Working Conditions and Physical Demands
 
 
 
 
 
 The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
 
 
 
 Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.
 
</div>

<div><div>Job Title: Customer Services Manager (40 hrs./Exempt/Full-time) 
Location: Martin Luther King Branch 
Starting Pay Range: $54,163.20 - $72,758.40 (commensurate with experience) 
Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy</div> 
Our Commitment to Diversity
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.
What We Offer:<ul><li>
A robust benefits package that supports your physical, mental, and financial well-being.</li><li>
Comprehensive medical, dental, and vision plans to meet your healthcare needs.</li><li>
A qualified employer for Public Service Loan Forgiveness.</li><li>
Access to mental health resources and employee assistance programs for your peace of mind.</li><li>
Generous paid time off and leave options to balance your work and personal life.</li><li>
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment &amp; savings plans.</li><li>
A variety of voluntary and supplemental insurance plans to complement your lifestyle.</li></ul>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/
About the Position:
As a Customer Services Manager, under general guidance of the location manager, you will be responsible for leading and supervising various library staff to guide and support customer service, materials handling and day-to-day operations at a library location.
Position Schedule<ul><li>
Combination of mornings, afternoons, evenings</li><li>
Friday/Saturday rotation (as scheduled) - 9:00am-6:00pm</li><li>
1 in 5 Sundays - 1:00pm-5:00pm</li></ul>
What You&rsquo;ll Do:<ul><li>
Leads multiple staff in the areas of customer service, accounts, security, information/technology assistance and materials/money handling to guide and support day-to-day operations.</li><li>
Management responsibilities include hiring, orienting, coaching, managing and developing assigned team members.</li><li>
Interprets policies and procedures, resolves disputes and assists with problem solving at local and system level.</li><li>
Regularly assumes responsibility for all aspects of building operations as the manager on site.</li><li>
Trains staff to perform job duties and tasks in the context of established policies, procedures and service expectations and in support of library strategies.</li><li>
Sets and communicates performance and service standards for assigned staff and holds them accountable</li><li>
Assists with developing location goals and objectives to enhance operations and customer service and, along with other location managers, is responsible for their execution</li><li>
In coordination with the location manager, interacts with leadership, other departments and external partners on projects or issues impacting the location.</li><li>
Organizes and schedules team and its activities to deliver a high level of customer service. .</li><li>
Supervises volunteers as assigned.</li><li>
Provides direct customer service and leads by example in the delivery of services and interactions with customers.</li><li>
Coordinates, initiates and approves paperwork and documentation to ensure proper fiscal and regulatory control and consistency.</li><li>
Prepares and manages aspects of the location budget.</li><li>
Performs additional duties as assigned including serving on task forces, committees, etc</li></ul>
Minimum Qualifications:<ul><li>
High school diploma or G.E.D. required. Bachelor's degree preferred.</li><li>
3-5 years of experience in libraries, customer service or similar field required.</li><li>
Supervisory experience required.</li><li>
Ability to effectively manage the operations of a library location, ensuring a high level of customer service, efficiency and safety and security.</li><li>
Ability to express self effectively and concisely, both orally and in writing and ability to lead and inspire others in pursuit of a common goal.</li><li>
Skilled at conflict resolution and problem solving to achieve positive outcomes for customers and staff.</li><li>
Ability to operate library technology including personal computer, email, software programs (e.g. Windows/Microsoft Office) and other job-related equipment and systems.</li><li>
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.</li></ul>
Working Conditions and Physical Demands
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires occasional lifting or pushing of up to 50 lbs. and the frequent lifting or pushing of up to 20 lbs.</div>

Customer Services Manager (40 hrs). MLK Branch

Join Columbus Metropolitan Library and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Columbus Metropolitan Library

About Company

Security Officer (20/24 hrs.) Driving Park Branch

Materials Services Associate (20/24 hrs.) Reynoldsburg Branch

Customer Services Specialist (20/24 hr.) Hilliard Branch

Customer Services Specialist (20/24 hr.) Hilliard Branch

Customer Services Manager (40 hrs). MLK Branch