Qureos Mentor

ComPsych

<div>About ComPsych:
<div>
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</div>
Job Summary:
<div>
As a Nevada based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the Absence Department</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
Bilingual Spanish is a plus</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li></ul>
Benefits and Perks:
<ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li><li>
The pay range for this position is $15.87-$16.35/hr</li></ul><div><b>
EEO</b></div><div></div><div><br>
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></div>

Absence Customer Experience Specialist - Nevada

<div>About ComPsych:
<div>
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</div>
Job Summary:
<div>
As an New Mexico based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the Absence Department</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li><li>
Bilingual Spanish is a plus</li></ul>
Benefits and Perks:
<ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li></ul><div><b>
EEO</b></div><div></div><div><br>
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></div>

Absence Customer Experience Specialist - New Mexico

<div>About ComPsych:
<div>
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</div>
Job Summary:
<div>
As a Montana based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the Absence Department</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
Bilingual Spanish is a plus</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li></ul>
Benefits and Perks:
<ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li></ul><div></div><div><b><br>
EEO</b></div><div></div><div><br>
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></div>

Absence Customer Experience Specialist - Montana

<div>About ComPsych:
<div>
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</div>
Job Summary:
<div>
As a Kentucky based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the Absence Department</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
Bilingual Spanish is a plus</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li></ul>
Benefits and Perks:
<ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li></ul><div><b>
EEO</b></div><div></div><div><br>
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></div>

Absence Customer Experience Specialist - Kentucky

<div>About ComPsych:
<div>
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</div>
Job Summary:
<div>
As an Idaho based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the Absence Department</li><li>
Other duties as assigned.</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
Bilingual Spanish is a plus</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li></ul>
Benefits and Perks:
<ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li></ul><div></div><div><b><br>
EEO</b></div><div></div><div><br>
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></div>

Absence Customer Experience Specialist - Idaho

<div>About ComPsych:
<div>
ComPsych&reg; Corporation is the world&rsquo;s largest provider of mental health services and <i>GuidanceResources</i>&reg;<i> for life</i>. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources&reg; brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.</div>
Job Summary:
<div>
We are seeking an Absence Auditor to join our internal quality team. Our Absence Auditors implement and maintain a quality assurance program by monitoring 10% of production and implementing process development plans to reduce errors by 5% yearly.</div>
Primary Responsibilities:
<ul><li>Conduct daily audits of operational transactions</li><li>
Monitor high risk interactions through quality reporting</li><li>
Analyze metrics to spot trends and pinpoint necessary improvements</li><li>
Monitor processes from a quality standpoint to identify development needs</li><li>
Compile monthly quality score reports to present to Team Leads</li><li>
Own and lead processes from start to finish</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Collaborate with Operations management to implement process improvement measures</li><li>
Represent the Quality Team in customer meetings and related preparation</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor's degree preferred</li><li>
Exhibit a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states</li><li>
Understand concepts and rules as mandated by appropriate state and federal guidelines for FMLA and in coordination with the customer's policies</li><li>
Proficiency in Excel, Word, and PowerPoint</li><li>
Demonstrated performance excellence in Specialist/Expert job functions</li><li>
Meets/Exceeds daily production goal in their work activity</li><li>
Quality- 100% accuracy rate</li><li>
Demonstrated ability to own a task from beginning to end</li><li>
Exhibited commitment to quality and error reduction with an interest in process development</li><li>
Strong attention to detail and ability to work independently</li></ul><div></div><div><br>
Other Requirements:</div><ul><li>
Must have high-speed internet and workspace free from distraction, disruption or noise
</li><li>Ability to be on camera when attending work related trainings, meetings and/or events</li><li>
Must be able to sit or stand at desk for prolonged periods of time while working on a computer</li></ul>
Benefits and Perks:
<ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li><li>
The pay range for this position is $45,000.00 - $50,000.00.</li></ul><div></div><div><b><br>
EEO</b></div><div></div><div><br>
ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></div>

Absence Auditor

<div>About ComPsych:
<div>
ComPsych&reg; Corporation is the world&rsquo;s largest provider of mental health services and <i>GuidanceResources</i>&reg;<i> for life</i>. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources&reg; brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.</div>
Job Summary:
<div>
As an Missouri based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the Absence Department</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
Bilingual Spanish is a plus</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li></ul>
Benefits and Perks:
<ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li></ul><div><b>
EEO</b></div><div></div><div><br>
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></div>

Absence Customer Experience Specialist - Missouri

Join ComPsych and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.