Qureos Mentor

CommUnityCare Health Centers

<div>Overview:
<div>
In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for providing assistance in dispensing prescription medications to patients.</div>
Responsibilities:
<div><b>
Essential Duties:</b></div><ul><li>
Provide assistance to the pharmacist in dispensing prescription medications: typing orders, billing orders, performing quality control functions and inventory management, including 340B program management, placement and receiving of medication orders from multiple sources, out-of-date medication management and processing, hazardous waste management, and maintenance of the medication take back kiosk.</li><li>
Prepare prescription medications for delivery to patients and perform prescription tracking using pharmacy systems, electronic medical records and collaboration with internal and external pharmacy teams to ensure timely medication delivery.</li><li>
Contact patients to ensure medication delivery and return medications to stock per established pharmacy procedures.</li><li>
Enter prescription and patient information into pharmacy database and determine patient eligibility for pharmacy benefits, including but not limited to interim coverage programs, copay assistance programs, charity care (MAP/Basic), ADAP Program, Ryan White, patient assistance programs, 340B eligibility including referral management, grants management and pharmacy pilot programs.</li><li>
Coordinate with Enterprise Pharmacy Benefits and Patient Assistance Program teams to ensure patient coverage and access to medications including facilitating charity program &quot;prior authorization&quot; management and follow-up communication with patients and providers.</li><li>
Provide excellent internal and external customer service in-person and electronically, answering questions verbally, in writing, in emails, via secure text messaging, and within the electronic medical record; provide patient and staff navigation of pharmacy services, including referral to other departments such as eligibility or medical, and provide coordination with external pharmacy partners, to ensure patient access to their medications.</li><li>
Register Management: Open and close registers, maintaining accurate transaction records.</li><li>
Multilingual Patient Support: Identify patient language preferences and connect them with appropriate translators for effective communication.</li><li>
Use translation services for prescription typing and clear patient communication. Essential Functions Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and organizational Standard Operating Procedures and Policies. Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times and develop and maintain favorable internal relationships and partnerships with patients and coworkers.</li><li>
Complete all mandatory training and maintain appropriate credentials/licensure. Perform other duties as assigned, including but not limited to prescription fulfillment and patient communication tasks, per pharmacist direction. Any assigned remote work will be in compliance with Connected Work Program policies and procedures.</li></ul>
Qualifications:
<div><b>
EDUCATION:
</b></div><ul><li>High school diploma or equivalent required.</li><li>
Associates degree preferred.</li></ul><div></div><p><b><br>
EXPERIENCE:</b></p><ul><li>
Demonstrated knowledge of medical/pharmaceutical terms and nomenclature required.</li><li>
Demonstrated familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.) required.</li><li>
3 years experience working in a pharmacy environment preferred.</li></ul><div></div><div><b><br>
REQUIRED CERTIFICATIONS/LICENSURE:</b></div><ul><li>
Current Pharmacy Technician registration with Texas State Board of Pharmacy required.<ul><li>
Current Pharmacy Intern registration with Texas State Board of Pharmacy also accepted.</li></ul></li><li>
Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross required. (Will be required to maintain a current CPR certification during employment)</li></ul></div>

Pharmacy Technician

<div>Overview:
<p>
Responsible for being a support person and/or first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in as well as administrative support in the event of clinic closure in a remote capacity.</p>
Responsibilities:
<div><b>
DUTIES AND RESPONSIBILITIES:</b></div><div></div><div><br>
Primary Accountabilities:<br>
 Ability to perform all Medical Administrative Clerk essential duties as prescribed in the MAC job description.<br>
 Working with the Administrative Supervisor and Practice Administrator in the support of training medical administrative clerks, including but not limited to completing orientation checklists and MAC competencies.<br>
 Responsible for opening front office and all duties associated with this function.<br>
 Responsible for end of day processing and documentation, including preparation and completion of deposit(s).<br>
 Participate in investigating/researching complex patient issues, scheduling, and potential billing issues.<br>
 Act as a subject matter expert in insurance regarding eligibility and coverage.<br>
 Monitoring telephone activities with respect to volume and efficiencies, may serve as additional support when needed.<br>
 Monitoring patient registration workflow volumes and provide additional support to alleviate bottlenecks and maintain efficient front-end processing.<br>
 May serve as a back-up support for the administrative supervisor, as needed.<br>
 Accurately document and communicate and/or escalate patient concerns to site leadership<br>
 Works as primary or secondary contact for all vendors and contracted services at site including but not limited to housekeeping, laboratory, and security services.<br>
 Utilizes various software systems pertaining to front-end desk and administrative duties<br>
 Works as primary or secondary point of contact for IT services as SPOC; reconciliation of IT equipment and inventory<br>
 Works as primary or secondary contact for supply order management and site equipment management and facility management<br>
 Ability to analyze team member data/metrics and discuss professional development for team members with Administrative Supervisor.<br>
 Support, organize and execute events, meetings, team building activities in collaboration with the Administrative Supervisor and/or Practice Administrator.<br>
 Ability to work remotely supporting the healthcare team with administrative duties in the event of site closure, i.e., a weather event or similar issue that causes the site to close or relocate due to an emergency.<br>
 Performs all duties in an ethical manner consistent with the Code of Conduct the IMPACT Statement.<br>
 Perform other job‐related duties as assigned.</div><div></div><div><b><br>
KNOWLEDGE/SKILLS/ABILITIES:</b></div><div></div><ul><li><br>
Knowledge of</li></ul><div>
 Healthcare office concepts, practices, policies, and procedures<br>
 Insurance verification procedures<br>
 Microsoft Office Applications (Word, Excel, Outlook)<br>
 HIPAA and Joint Commission guidelines and regulations</div><div></div><ul><li><br>
Skilled in</li></ul>
 Providing exceptional customer service<br>
 Verbal and written communications, including telephone and email etiquette and documentation<br>
 Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team<br>
 Effective problem-solving techniques<div></div><ul><li><br>
Ability to</li></ul>
 Understand data metrics in Epic EMR system such as work queues, in-basket, and claim work queues.<br>
 Work in a self‐directed, organized manner<br>
 Multitask while maintaining a strong attention to detail and accuracy<br>
 Present information in a consistent, organized, and accurate manner<br>
 Demonstrate flexibility and ingenuity in response to change<br>
 Develop and maintain effective working relationships across the organization at various levels, as well<br>
as with external customers<br>
 Maintain confidentiality
Qualifications:
<div><b>
MINIMUM EDUCATION:</b> High School Diploma or Equivalent<br>
<br>
<b>MINIMUM EXPERIENCE:</b> At least one year of experience in registration or front office duties in a dental, physician&rsquo;s office, hospital emergency department, and/or urgent care setting.</div></div>

Medical Administrative Clerk, Senior

<div>Overview:<div></div><div><br>
In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for planning, organizing and directing the clinical support staff assigned to a unit in a community healthcare center.</div>
Responsibilities:
<div><b>
Essential Duties:</b></div><ul><li>
Oversee assigned staff, including but not limited to, establishing work assignments and priorities in relationship to nursing services available, weekly review and adjustment of timecard, weekly review of time off requests, input for performance evaluations, monitoring orientation of new hires, and coaching and counseling staff in conjunction with NMO,PL, and HR.</li><li>
Performs Nurse Manager-Operation (NMO) duties in absence of NMO.</li><li>
Actively participates in Process Improvement strategies.</li><li>
Provide coaching/mentor of Staff Development of Charge Nurse I and clinical staff.</li><li>
Supports and guides Charge Nurses through administrative and organizational growth.</li><li>
Oversee flow of unit and staffing within the unit and oversees patient scheduling as appropriate.</li><li>
Assess the physical, social and emotional needs of patients and families in clinics.</li><li>
Teach and counsel patients and families concerning health assessment and care including prevention of disease, disability, hygiene, and health maintenance.</li><li>
Participate in the identification of patient needs for referral to resources that facilitate the continuity of care in conjunction with care management team.</li><li>
Provide direct nursing care to patients and distribute medications and treatments according to accepted standards of care.</li><li>
Complete all direct and indirect care documentation in timely manner and ensure patient records are current and complete.</li><li>
Ensure daily patient care (unit) huddles are taking place along with weekly clinic staff informational huddles, disseminate information from charge nurse meetings, patient conferences, or planning sessions. These may be related to quality assurance, patient care and other related topics within the clinic.</li><li>
Maintains all licensure and/or certification requirements for continuing education and best practices.</li><li>
Along with Triad team, participates in quality strategies to evaluate compliance with evidence-based guidelines, standards, and to identify opportunities to improve patient outcomes.</li><li>
Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.</li><li>
Act as the site lead in the absence of the Nurse Manager Operations and/or Practice Leader.</li><li>
Daily/weekly quality assurance checklist to include delegation of tasks as appropriate to staff (Rider report, class D, McKesson, CLIA, AED, equipment checks)</li><li>
Ensures state vaccine (VFC/ASN) policies are being followed. Delegates&rsquo; weekly vaccine count as deemed necessary.</li><li>
Attends all clinic codes.</li><li>
Patient triage as needed.</li><li>
Performs periodic chart audits.</li><li>
De-escalation of crisis situations by seeking guidance of supportive personnel.</li><li>
Perform other duties as assigned.</li></ul><p><b>
Knowledge/Skills/Abilities:</b></p><ul><li>
Oversee assigned staff, including but not limited to, establishing work assignments and priorities in relationship to nursing services available, weekly review and adjustment of timecard, weekly review of time off requests, input for performance evaluations, monitoring orientation of new hires, and coaching and counseling staff in conjunction with NMO,PL, and HR.</li><li>
Performs Nurse Manager-Operation (NMO) duties in absence of NMO.</li><li>
Actively participates in Process Improvement strategies.</li><li>
Provide coaching/mentor of Staff Development of Charge Nurse I and clinical staff.</li><li>
Supports and guides Charge Nurses through administrative and organizational growth.</li><li>
Oversee flow of unit and staffing within the unit and oversees patient scheduling as appropriate.</li><li>
Assess the physical, social and emotional needs of patients and families in clinics.</li><li>
Teach and counsel patients and families concerning health assessment and care including prevention of disease, disability, hygiene, and health maintenance</li></ul><div><b>
People Management/</b><b>Department Management/Business Unit Management:</b></div><ul><li>
Develops communication processes to support quality of care and patient experience.</li><li>
Ability to develop and manage professional relationships in a complex healthcare environment including capability to collaborate with providers and other members of the healthcare team in meeting the needs of CUC patients.</li><li>
Develop and maintain favorable internal relationships, partnerships with team members, including nurse managers, clinical support staff, providers and business office staff.</li><li>
Interacts respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.</li><li>
Collaborates with all members of the care team in providing patient-centered care</li></ul>
Qualifications:
<div><b>
MINIMUM EDUCATION:</b> Graduation from an accredited school of nursing.</div><div></div><div><b><br>
MINIMUM EXPERIENCE:</b></div><ul><li>
Minimum of one year experience in the nursing field.</li><li>
Demonstrate success in providing clinical care and nursing support within an organization of comparable pace and complexity.</li><li>
Experience managing difficult patient/customer situations.</li><li>
Demonstrate success in directing staff in order to achieve a common goal.</li><li>
Significant knowledge of medical practices and procedures in a healthcare environment.</li><li>
Demonstrate success and experience with direct patient services and the proper knowledge and use of medical devices and equipment.</li></ul><div><b>
REQUIRED CERTIFICATIONS/LICENSURE:</b></div><ul><li>
Unrestricted Registered Nurse License in the State of Texas</li><li>
Current healthcare provider Cardiopulmonary Resuscitation (CPR) course completion card obtained through approved American Heart Association or American Red Cross</li></ul></div><div></div>

Charge Nurse

<div>
 In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for performing selected clinical duties including administrative/clerical duties, basic patient care and/or performing administrative tasks associated with patient intake.
 <br/>
 <br/>
 <strong>
  Essential Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accurately interview patient and record patient history and measure and record vital signs such as height, weight, BMI, head circumference, current medications, pulse oximetry level and patient comfort level.
  </li>
  <li>
   Verify patient information such as, but not limited to demographics, insurance, vitals and medications; complete intake process including verifying and entering patient data into EHR/EPM.
  </li>
  <li>
   Perform duties such as greeting and assisting patients in a courteous and professional manner, answer telephone and provide information as necessary, verify patient information, etc.
  </li>
  <li>
   Collect, perform, document, and report results of CLIA waived lab tests including, but not limited to urine dip, pregnancy tests, finger stick blood glucose levels, fecal occult blood tests, rapid influenza tests, and rapid strep tests.
  </li>
  <li>
   Collect, prepare and document specimen collection including, but not limited to blood, urine, stool, and sputum.
  </li>
  <li>
   Perform clinical duties as assigned including, but not limited to preparing patients for examinations and /or treatments, assisting provider with exams or procedures, setting up exam or procedure rooms, and preparing instruments for sterilization.
  </li>
  <li>
   Complete pre visit planning to support the clinical visit.
  </li>
  <li>
   Administer medications per CUC formulary.
  </li>
  <li>
   Perform medical acts as prescribed by Standing Delegation Orders.
  </li>
  <li>
   Dismiss patient at end of clinic visit including completing the orders documented in the orders module, tasks, and patient plan.
  </li>
  <li>
   Participate in orientation of new employees and attend mandatory meetings.
  </li>
  <li>
   Work as a team member, interacting with staff, patients and providers to communicate and coordinate patient care and work flow effectively.
  </li>
  <li>
   Coordinate and manage patient care including communicating test results to patient, assist with pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Follow up on diagnostic test to ensure that test have been completed and documentation is completed in EHR.
  </li>
  <li>
   Perform surveillance programs to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit
  </li>
  <li>
   Maintain a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas as per CUC guidelines
  </li>
  <li>
   As assigned, may serve as a scribe accurately and thoroughly document medical visits and procedures as they are being performed by the provider, including but not limited to the following duties
  </li>
  <li>
   Patient medical history and physical exam,
  </li>
  <li>
   Procedures and treatments performed by healthcare professionals, including nurses and physician assistants.
  </li>
  <li>
   Patient education and explanations of risks and benefits.
  </li>
  <li>
   Provider-dictated diagnoses, prescriptions and instructions for patient or family members for self-care and follow-up
  </li>
  <li>
   Prepare referral letters as directed by the provider
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  MINIMUM EDUCATION
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduation from high school or equivalent.
  </li>
  <li>
   Medical Assistant Diploma and/or National Medical Assistant Certification verifying graduation from a Medical Assistant Program or equivalent military healthcare experience.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  MINIMUM EXPERIENCE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Completion of a medical assistant externship
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  REQUIRED CERTIFICATIONS/LICENSURE
  <br/>
  <br/>
 </strong>
 Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current CPR certification during employment.
</div>


Medical Assistant

Join CommUnityCare Health Centers and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CommUnityCare Health Centers

About Company

Pharmacy Technician

Medical Administrative Clerk, Senior

Charge Nurse

Medical Assistant