Qureos Mentor

Commerce

Commerce empowers businesses to innovate, grow, and thrive through an open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, it helps brands unlock the full potential of their data, connect systems, and deliver seamless, personalized experiences across every channel.

<div>
 
 Welcome to the Agentic Commerce Era
 
 
 
 At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.
 
 
 As a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world&rsquo;s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)
 </li>
 <li>
 Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
 </li>
 <li>
 Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
 </li>
 <li>
 Communicate with the management team and developers to improve product functionality and resolve issues
 </li>
 <li>
 Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
 </li>
 <li>
 Assist customers with common billing, invoice, and account issues
 </li>
 <li>
 Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
 </li>
 <li>
 Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence
 </li>
 <li>
 Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred
 </li>
 <li>
 Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
 </li>
 <li>
 Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
 </li>
 <li>
 Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
 </li>
 <li>
 Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers
 </li>
 <li>
 Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally
 </li>
 <li>
 Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 We have a variety of schedules available and will include evenings, weekends, and holidays
 
 
 </li>
 </ul>
 
 This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities
 
 .
 
 
 (Pay Transparency Range - $19.00 - $21.00)
 
 
 The exact salary will be dependent on the successful candidate&rsquo;s location, relevant knowledge, skills, and qualifications.
 
 
 
 Inclusion and Belonging
 
 
 
 At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
 
 
 We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.
 
 
 Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/
 
 
 
 Protect Yourself Against Hiring Scams: Our Corporate Disclaimer
 
 
 
 Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
 
 
 
 Be Advised
 
 
 
 Commerce does not offer jobs to individuals who do not go through our formal hiring process.
 
 
 
 Commerce Will Never
 
 
 
 <ul>
 <li>
 require payment of recruitment fees from candidates;
 </li>
 <li>
 request personally identifiable information through unsanctioned websites or applications;
 </li>
 <li>
 attempt to solicit money from you as part of the hiring process or as part of an employment offer;
 </li>
 <li>
 solicit money to complete visa requirements as part of a job offer.
 
 
 </li>
 </ul>
 If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
 
 
</div>

Technical Support Representative - Remote

<div><h1 class="jobSectionHeader">Welcome to the Agentic Commerce Era
</h1>At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we&rsquo;re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what&rsquo;s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
<h1 class="jobSectionHeader">Senior Software Engineer - Data Team
</h1>Location: London / UK (Hybrid)
Company: Commerce 
 
<h2 class="jobSectionHeader">About Commerce
</h2>Commerce is an open SaaS ecommerce platform that helps merchants build, run, and grow their businesses.
The Data Team builds systems that support merchant-facing products, integrations, analytics, reporting, and the infrastructure behind them. 
 
<h2 class="jobSectionHeader">About The Role
</h2>We are looking for a Senior Software Engineer who can own complex problems from discovery through production.
This role is not narrowly frontend, backend, or data engineering. The right person can work across services, APIs, event flows, product experience, production debugging, and cross-team delivery.
They should be comfortable taking an unclear business or customer problem, breaking it down, making trade-offs clear, and shipping a reliable solution.
We need someone who raises the engineering bar without needing a lot of direction. 
 
<h2 class="jobSectionHeader">What You Will Do
</h2><ul><li>Design and build reliable services, APIs, and product-facing workflows.
</li><li>Work across backend systems, UI surfaces, event processing, and third-party integrations.
</li><li>Turn unclear problems into concrete technical plans.
</li><li>Own production behavior, including monitoring, alerting, logging, debugging, and runbooks.
</li><li>Work with product, design, infrastructure, support, and other engineering teams.
</li><li>Improve quality through tests, code review, observability, and simpler designs.
</li><li>Use data and production evidence to validate decisions.
</li>Take ownership of incidents and production issues when systems do not behave as expected. 
<li>
</li></ul> 
<h2 class="jobSectionHeader">What We Are Looking For
</h2><ul><li>Strong senior-level engineering judgment.
</li><li>Experience owning ambiguous technical work.
</li><li>Ability to solve problems across multiple layers of a system.
</li><li>Strong backend engineering experience with production services.
</li><li>Enough frontend experience to work on product-facing workflows when needed.
</li><li>Comfort with distributed systems, event-driven flows, caching, retries, rate limits, and failure modes.
</li><li>Strong production debugging skills.
</li><li>Ability to explain trade-offs clearly.
</li><li>Bias toward simple, reliable solutions.
</li>Good communication during incidents, reviews, and cross-team work. 
<li>
</li></ul> 
<h2 class="jobSectionHeader">Technical Experience
</h2><ul><li>5+ years of software engineering experience.
</li><li>Strong experience with Java, Scala, Kotlin, Go, or a similar backend language.
</li><li>Experience building APIs, services, and integrations.
</li><li>Experience with SQL and data-backed product behavior.
</li><li>Experience with GCP, AWS, or another cloud platform.
</li><li>Experience with Kafka, RabbitMQ, Pub/Sub, or similar event systems.
</li><li>Experience with logs, metrics, dashboards, alerts, and tracing.
</li>Experience writing automated tests and reviewing code. 
<li>
</li></ul> 
<h2 class="jobSectionHeader">Useful Experience
</h2><ul><li>React / TypeScript or similar frontend experience.
</li><li>Experience with merchant-facing or customer-facing product workflows.
</li><li>Experience with third-party integrations, account linking, OAuth, or external APIs.
</li><li>Experience with Redis, caching, rate limiting, queues, or high-volume event processing.
</li>Experience with analytics, reporting, attribution, or event data products. 
<li>
</li></ul> 
<h2 class="jobSectionHeader">Mindset
</h2><ul><li>Own the outcome, not only the ticket.
</li><li>Ask what problem we are solving before choosing the implementation.
</li><li>Prefer simple designs that other engineers can operate.
</li><li>Validate risky assumptions early.
</li><li>Use production data and customer impact to guide decisions.
</li><li>Escalate early when risk, ownership, or scope is unclear.
</li>Do not take shortcuts around process, security, or production safety. 
<li>
</li></ul> 
<h2 class="jobSectionHeader">What Good Looks Like
</h2>A strong candidate can describe systems they owned, incidents they handled, trade-offs they made, and mistakes they learned from.
They should be able to explain how they approach unclear problems, reduce risk before production, and make systems easier for the team to operate.
They should not need a tech lead to turn every ambiguous problem into a detailed task list.
<h1 class="jobSectionHeader">Inclusion and Belonging
</h1>At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.
Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/
<h1 class="jobSectionHeader">Protect Yourself Against Hiring Scams: Our Corporate Disclaimer
</h1>Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
 
 
Be advised:
 
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
 
 
Commerce will never:
<ul><li>require payment of recruitment fees from candidates;
</li><li>request personally identifiable information through unsanctioned websites or applications;
</li><li>attempt to solicit money from you as part of the hiring process or as part of an employment offer;
</li><li>solicit money to complete visa requirements as part of a job offer. 
</li></ul> 
If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.</div>

Senior Software Engineer

<div>
 
 Welcome to the Agentic Commerce Era
 
 
 
 At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we&rsquo;re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what&rsquo;s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
 
 
 We are seeking a Talent Acquisition Recruiter to support hiring across multiple areas of our business. This full-cycle recruiter will partner closely with hiring teams to identify, engage, and hire high-quality talent in competitive markets. You will use strong sourcing, relationship-building, and recruiting fundamentals to deliver a positive candidate and hiring manager experience while helping us build strong, diverse teams.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Manage full-cycle recruiting for technical and non-technical roles across the organization
 </li>
 <li>
 Partner with hiring managers to understand role requirements, timelines, and candidate profiles
 </li>
 <li>
 Source and engage candidates using tools such as LinkedIn Recruiter and other online platforms
 </li>
 <li>
 Build and maintain talent pipelines for current and future hiring needs, particularly for repeat or high-volume roles
 </li>
 <li>
 Conduct video and in-person interviews to screen candidates, assessing their skills, experience, and suitability for the role.
 </li>
 <li>
 Ensure a positive and consistent candidate experience throughout the hiring process
 </li>
 <li>
 Maintain accurate candidate records and hiring activity within our Applicant Tracking System (Workday)
 </li>
 <li>
 Collaborate with recruiting teammates and People Experience partners (HR, Compensation, Operations)
 </li>
 <li>
 Support recruiting initiatives, events, or projects as needed
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 3+ years of experience in full-cycle recruiting, ideally within a technology, software, or SaaS environment (in-house or agency)
 </li>
 <li>
 Comfortable sourcing candidates using LinkedIn, job boards, and Boolean search techniques
 </li>
 <li>
 Experience working with an Applicant Tracking System or candidate management tool (Workday experience is a plus)
 </li>
 <li>
 Solid interviewing skills with the ability to assess candidate qualifications, culture alignment and potential
 </li>
 <li>
 Comfortable learning and using emerging recruiting technologies, including AI-powered tools
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Customer-focused mindset with a passion for delivering a great experience to candidates and hiring teams
 </li>
 <li>
 Organized and detail-oriented, with the ability to manage multiple roles at once
 </li>
 <li>
 Collaborative and team-oriented, willing to support teammates and pitch in where needed
 </li>
 <li>
 Motivated by helping candidates find the right opportunity and closing offers successfully
 
 
 </li>
 </ul>
 
 Work Where You Thrive
 
 
 
 For candidates based in the Austin, TX Metro area, this role follows a hybrid work model, with three days per week in the office to balance focused individual work and meaningful in-person collaboration.
 
 
 
 Compensation Transparency
 
 
 
 The national base salary range for this role is posted above in this job post.
 
 
 Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.
 
 
 Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.
 
 
 
 Inclusion and Belonging
 
 
 
 At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
 
 
 We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.
 
 
 Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/
 
 
 
 Protect Yourself Against Hiring Scams: Our Corporate Disclaimer
 
 
 
 Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
 
 
 
 Be Advised
 
 
 
 Commerce does not offer jobs to individuals who do not go through our formal hiring process.
 
 
 
 Commerce Will Never
 
 
 
 <ul>
 <li>
 require payment of recruitment fees from candidates;
 </li>
 <li>
 request personally identifiable information through unsanctioned websites or applications;
 </li>
 <li>
 attempt to solicit money from you as part of the hiring process or as part of an employment offer;
 </li>
 <li>
 solicit money to complete visa requirements as part of a job offer.
 
 
 </li>
 </ul>
 If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
 
 
</div>

Talent Acquisition Recruiter

Join Commerce and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Commerce

About Company

Technical Support Representative - Remote

Senior Software Engineer

Talent Acquisition Recruiter