Urwah Admin

Commercial Bank of Dubai

The Role
 Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services. CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022. As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile. Job Purpose: Responsible for day-to-day Operations and Administration of the Branch, ensuring strict compliance with Bank's policies and procedures. The Branch Operations Manager's role will be limited to this and will not include any interaction with Bank's customers, except for service related matters Principal Accountabilities: Supervise the performance of Head Teller / Sr. Teller & Tellers, Branch Service Representatives (BSR), to ensure optimum productivity and high quality service in order to provide a range of general banking services to customers, so as to achieve the goals of the branch. Responsible for Cash and Security Documents as a Joint Custodian of the vault and (CDMS/ATMS) ensuring that the optimum cash balance is maintained at all times. Review cash balances and limits to ensure risks are minimized. Ensure excessive cash is not maintained and that any excesses are reported to Head of Branches Operations for insurance reporting purposes. Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Managers Cheques, Bank's stamps, etc. Monitoring on a regular basis to ensure that all CC TV's in the branches are functioning properly and report any problems to the Establishment Administration Department. Co-ordinate with outsourced service providers regarding functioning of Branch ATM's /CDMs. Co-ordinate with Centralized Units at H.O. regarding day-to-day activities at Branch. Authorize transactions above Tellers limits within the approved limit by reference to the instruments and supporting vouchers to ensure their validity and correctness and supervise their performance to ensure the timely delivery of service to enhance customer satisfaction. Plan, organize, monitor and control the day-to-day services offered by BSRs and Tellers to ensure that timely delivery of the services as per SLA to enhance customer satisfaction. To monitor that the Daily Transaction Ticket Bundles are filed by the assigned staff without any delay and to review the transaction journal entries to the daily vouchers/Cheques and tickets to ensure that the entries posted / recorded are adequately supported for valid transactions & are recorded correctly as to the amount & descriptions. To comply with the Operational Risk Unit guidelines for managing of Operation Risk & ensure Internal Control risk procedures are in place at the Branches at all times. This should be evidenced through periodic reports to the ICU and Operational Risk Unit at H.O. Daily review of entries in and out of Suspense, Sundry, Rejection items, Account Receivables, Account Payables etc. (i.e. all transaction going through these accounts and not merely end of day, end of month or period balance) Review GL balances to ensure that it corresponds with the subsidiaries and account of suspense nature such as, Suspense, Sundry, Rejection items, Account Receivables, Account Payables etc. and follow-up for clearance / reconciliation on a daily basis. Review and authorize all documents (originals and scanned) pertaining to New Account opening, Remittances, Time-deposits, Safe Deposit Lockers, Loans, etc. before forwarding it to H.O. for processing. Responding to enquiries from Compliance & AML Unit in a timely manner Responding to Internal / External Audit queries in a timely manner, ensuring that the discrepancies pointed out by them are corrected immediately Check the postings carried out by Head / Senior Teller(s)/ Teller(s) against the transactions journal presented by them and sign on the report To review all branches of Transaction Journals ensuring that the daily Tellers transactions journals have been checked initialled and filed as per the Bank's policy &procedure. Any discrepancy identified should be immediately reported to Branch Manager and Head of Branches Operations to eliminate the risk of financial loss to the Bank. Ensure that outward clearing, inward clearing and inward return timely delivered as per SLA. Arrange for archiving of Branch records from time to time, in line with the approved policy. Ensure that branch storage of documents, files and other records are secure and in a fire proof environment. Undertake Performance Management responsibilities, agreeing with the individual targets and monitor the performance of his Direct Reports by periodic reviews providing them with factual feedback in order to foster a high performance culture. Develop, train and motivate all staff members (BSRs, & Tellers) sharing specialist expertise and demonstrating leadership ensuring that they are fully aware of the Bank's products, procedures and practices to enhance the competency profile in coordination with HR training. Responsible for implementing JETS (Job Efficiency Tracking System) for all staff within the Unit. Requirements Education and Experience Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects. 6 to 8+ year's general banking experience as Assistant / Branch Operation Manager with proven track record in role.
 
Requirements
 
About the company
 In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen. By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder. Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

Branch Operations Manager

<div><div><div><div><h3 class="jobSectionHeader">REQUIREMENTS</h3>
<div>QUALIFICATIONS<ul><li>
Bachelor&rsquo;s degree in marketing, Business, Communications, or related field.</li><li>
Familiarity with digital advertising platforms (Google Ads, Facebook Ads, LinkedIn Ads), marketing automation, and CRM tools</li><li>
Must have 5 years of experience working within the marketing and digital campaign domains</li><li>
Experience in working with channel partners or B2B marketing is a plus.</li><li>
Digital Campaign Execution &ndash; managing multi-channel digital campaigns.</li><li>
Channel Marketing &ndash; supporting marketing activities targeting partner networks.</li><li>
Data Analysis &amp; Reporting &ndash; tracking campaign metrics and ROI.</li><li>
Content Coordination &ndash; assisting with campaign collateral and messaging.</li><li>
Marketing Tools &ndash; proficiency with ad platforms, automation, and CRM systems.</li><li>
Analytical Thinking &ndash; interpreting data to optimize campaigns.</li><li>
Detail Orientation &ndash; ensuring accuracy in campaign setup and reporting.</li><li>
Organizational Skills &ndash; managing multiple projects and deadlines.</li><li>
Proactive Approach &ndash; initiative in identifying opportunities for campaign improvement.</li></ul></div></div></div></div></div>

Assistant Manager, Digital Campaigns & Channel Management - Marketing & Experience (UAE National)

Principal Accountabilities:
Agent Automation
Copilot Agent Design &amp; Development
<ul>
<li>Architect and build Copilot Agents tailored to enterprise workflows, ensuring alignment with governance, compliance, and security standards.</li>
<li>Configure Agent tool capabilities for multi-step reasoning, orchestration of tasks, and integration with internal data sources (SharePoint, EDMS, BI platforms).</li>
<li>Develop modular prompts and reusable templates for common enterprise use cases (e.g., data demand triage, report rationalization, metadata validation).</li>
</ul>
Advanced Tool Utilization
<ul>
<li>Implement deep-dive research workflows for agents, enabling automated retrieval and synthesis of internal and external knowledge.</li>
<li>Optimize query strategies for accuracy, relevance, and compliance with data privacy policies.</li>
</ul>
Analyst Tool:
<ul>
<li>Enable Copilot Agents to perform structured data analysis, generate insights, and produce dashboards or summaries.</li>
<li>Integrate analytical outputs into governance processes (e.g., SLA tracking, demand trend analysis).</li>
</ul>
Integration &amp; Automation
<ul>
<li>Connect Copilot Agents with enterprise systems (SharePoint, EDMS, ticketing tools) to automate repetitive governance tasks.</li>
<li>Ensure seamless interoperability with existing AI enablement frameworks and data governance platforms.</li>
</ul>
Quality Assurance &amp; Testing
<ul>
<li>Conduct rigorous testing of Copilot Agents for accuracy, reliability, and adherence to DSG policies.</li>
<li>Implement monitoring dashboards for agent performance, error rates, and user adoption metrics.</li>
</ul>
Governance &amp; Compliance
<ul>
<li>Embed policy checks (metadata completeness, access rights, regulatory flags) into agent workflows.</li>
<li>Maintain audit trails for all automated actions performed by Copilot Agents.</li>
</ul>
Continuous Improvement
<ul>
<li>Analyze usage patterns and feedback to refine agent capabilities.</li>
<li>Stay updated on Copilot feature releases and incorporate advanced functionalities (e.g., multi-agent collaboration, contextual memory).</li>
</ul>
Stakeholder Enablement
<ul>
<li>Train business users and data stewards on interacting with Copilot Agents effectively.</li>
<li>Document best practices and create playbooks for agent deployment and lifecycle management.</li>
</ul>
Innovation &amp; Thought Leadership
<ul>
<li>Identify new opportunities for Copilot-driven automation across productivity, governance and reporting domains.</li>
<li>Champion AI adoption by showcasing measurable benefits (time saved, accuracy improvements, SLA compliance).</li>
</ul>
Data Demand
<ul>
<li>Responsible for creating, implementing, and maintaining master and reference data management framework and strategy that aligns with the bank s goals and objectives.</li>
<li>Stay current on emerging trends and technologies in data management and incorporate best practices into bank policies.</li>
<li>Define and implement performance and quality assessment frameworks for Data Demand Management, including metrics, KPI, and other relevant indicators to ensure transparency and operational performance, such as continuous dashboards and reporting.</li>
<li>Evaluate and implement strategies for resource scalability and flexibility to accommodate the bank s evolving data demands.</li>
<li>Prepare comprehensive information packs for senior management, offering insights into the bank s data demand pipelines, data demand trends, and departmental performance.</li>
<li>Collaborate with business units to prioritize data demand requests, aligning them with strategic objectives and ensuring efficient allocation of resources.</li>
<li>Conduct regular reviews and audits of the data demand management processes to identify areas for improvement and implement necessary enhancements to optimize performance.</li>
<li>Run the intake desk; validate business context, regulatory flags, and evidence; route to stewards/owners and BICC/engineering as required.</li>
<li>Enforce the Demand Management guideline; monitor breaches; issue standardized responses; drive corrective actions with stewards/owners.</li>
<li>Maintain the report repository and demand backlog hygiene; ensure proper metadata, lineage, and approval trail per DSG policies.</li>
<li>Prepare Demand insights to the Data Governance Forum, present trends, risks, and actions.</li>
</ul>

Data Demand Management & Automation Lead

<div>
 
 Job Purpose
 
 
 
 <ul>
 <li>
 To design and deliver new digital products and services in line with the digital roadmap and &ldquo;by default digital&rdquo; vision of the bank. Enhance customer journeys and functions for digital channels and manage the prioritization.
 
 
 </li>
 </ul>
 
 Job Accountabilities
 
 
 
 <ul>
 <li>
 Prioritize digital product initiatives with different Business units, Technology &amp; Operations
 </li>
 <li>
 Drive digital product ideation to connect digital products with customer needs to create world-class customer experience
 </li>
 <li>
 Develop digital product implementation roadmaps and define MVPs.
 </li>
 <li>
 Perform market research on competitors, FinTech&rsquo;s, new challenger bank to lead to implement new digital products
 </li>
 <li>
 Act as the bridge between business, delivery teams and stakeholders
 </li>
 <li>
 Take ownership for full agile delivery implementation against defined business goals
 </li>
 <li>
 Bring insight on future trends in products and exposure value charging into the innovation pipeline
 </li>
 <li>
 Produce business cases with the support of business owners and business product managers
 </li>
 <li>
 Ensure digital goals are identified, communicated, documented, agreed and delivered in the most cost-effective manner possible through to the completion of the successful pilot deployment
 </li>
 <li>
 Define minimum viable products to launch to market
 </li>
 <li>
 Translate business requirements into User Stories and follow Agile/Waterfall implementation frameworks
 </li>
 <li>
 Engage stakeholders from around the business to obtain the appropriate support.
 </li>
 <li>
 Prioritize product backlog, measure team performance
 </li>
 <li>
 Ensure Minimum Viable Products meet costs and agreed budget
 </li>
 <li>
 Produce empathy mapping plans and use design thinking techniques to produce customer centric products
 </li>
 <li>
 Review NPS and Client Feedback to feed into strategic themes and prepare business case, develop and execute strategy for launch
 </li>
 <li>
 Ensure key program milestones are achieved and delivered by focusing on timely delivery of planned initiatives
 </li>
 <li>
 Work collaboratively across all parts of the bank. Provide the judgment and expertise across all aspects of area of responsibility
 </li>
 <li>
 Ensure on-going strategic alignment whilst consider bigger picture for digital objectives. Manage and Design Change Requests
 </li>
 <li>
 Confirm project solutions are reliable, consistent, and effective and simplify / re-use where possible
 </li>
 <li>
 Adhere to all relevant processes/procedures and by liaising with Compliance, Technology Risk and internal control units.
 
 
 </li>
 </ul>
 Requirements:
 
 
 
 QUALIFICATION
 
 
 
 <ul>
 <li>
 Proven experience (15 + years) in Digital Banking, Digital Transformation, FinTech, Mobile and Online Banking, Financial Services as a Product Owner or similar role in a Financial Services environment, with a track record of successfully delivering digital products and services.
 </li>
 <li>
 Minimum of bachelor&rsquo;s degree in business, Information Technology, Computer Science, or a related field; MBA or relevant certifications preferred.
 </li>
 <li>
 Highly Proficient with mobile banking apps, online banking platforms, payments systems, or other fintech solutions.
 </li>
 <li>
 Proven experience in services delivery on digital channels.
 </li>
 <li>
 Proven experience in delivering wealth, liabilities and investment related products and services.
 </li>
 <li>
 Solid understanding of banking concepts, products, procedures and operations.
 </li>
 <li>
 Solid understanding of agile methodologies, including Scrum or Kanban, and experience with agile tools such as JIRA or Azure DevOps.
 </li>
 <li>
 Strong knowledge of investments vertical regulatory landscape, requirements and compliance standards. Familiarity with the UAE financial services landscape will be a significant advantage.
 </li>
 <li>
 Highly effective change agent who engages with senior stakeholders to deliver the programs across organizations.
 </li>
 <li>
 Strong relationships with vendors and external stakeholders to ensure effective delivery of digital technologies/systems.
 </li>
 <li>
 Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
 </li>
 </ul>
</div>

Senior Product Owner

Oversee day-to-day operations, including transaction processing, settlement activities, Rate fixing, and service delivery, both internally and with clients Responsibilities include Trade Finance, DCM, Syndications, Cash management, and Treasury business. Preparing reports, metrics, and analysis for senior management and regulatory bodies. Assign tasks, to team members as per business need Handling escalated customer queries and complex service issues. Monitoring the bank exposures including Sovereign risk periodically, to ensure accurate reporting and ongoing quality of the portfolio. Closing data gaps on the system Monitoring the trade volume and credit facilities on an ongoing basis. Handling documentations at FI level, including MRPA, MTLA, Syndications, FOLs,Follow up on the Agenda of FI credit files, save credit committee minutes Provide support in the preparation of the FI credit files Update dept. Country / Bank credit limits Provide reports on current exposure by bank, country, etc. Support SRM and RM for compliance tasks. In charge of the KYC database (new, renewals ) under EDMS. In charge of coordinating with compliance dept. for any counterpart inquirySupport SRM and RM for all customer positions / reservations and process transactions. Manage the dept. Country / Bank credit limits (new transactions, reservations, repay.) Initiate approval process for the booking of a transaction Inform back offices of approvals of transactions Inform and Follow up with SRM / RM on any payment delays of capital, interest, feesProvide frequent activity / portfolio and on demand reports: Daily FI balance funded assets Weekly FI transactions / Pipeline report Monthly Repayment report, monthly vostro activity Quarterly RMCC pack Bi annually Profitability MIS Follow up with correspondent banks on pending / recall payments Provide support to the NBFI segment (delayed payments, etc.) Follow up with correspondent banks unpaid charges (fees ..) Handling queries of the AED Vostro accountsAct as the custodian of the department Policies and Procedures, Recommend amendments when and if required,Manage &amp; guide ARMs in handling daily transactions &amp; credit approvalsManage public domain info related to FI (SSIs, list of correspondents, Almanac) Manage and Renew US and UK process agents mandates Forward / Follow up audit requests from / to banks Safe keeping of various agreements: MRPA, loans, terms and conditions Manage SWIFT Alliance for RMAs, summary extractions, KYC registry

Team Leader, FI & Operations

Maintain good relationships with Corporate clients, and assist RMs in keeping successful, optimal business with them Principal Accountabilities: Process renewals and new credit proposals. Process excess and isolated requests for existing customers in timely and professional manner, with minimal involvement from the RM Ensure timely and accurate credit administrations through timely completion of annual reviews and regular monitoring of financials, covenants and other parameters within the review cycle. Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels. Analyse and evaluate information given by the customer such as project reports, feasibility reports, balance sheets, cash flows etc. to structure the credit lines, balancing the risk and reward. Establish good liaison with customers for their day to day banking requirements and professionally manage security documentation requirements. Establish effective and professional communication both internal and external to ensure turnaround time within designated parameters and higher client satisfaction levels. Conduct customer visits, whenever required for business requirements. Monitor development and progress of Commercial deals and ensure quick action in case of any adverse development. Comply with internal audit requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank. Monitor the Early Warning Signs of deterioration of accounts and ensure to keep high quality of assets. Service and Quality Professional quality of credit proposals and internal / external communication, in line with the defined policies and procedures. Strong autonomy and ability to work independently of RM. Process excess and isolated requests for existing customers within defined TAT. Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels

Assistant Relationship Manager, Corporate Banking

Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products. Principal Accountabilities: Work Management: Act as first point of contact in understanding customer s requirements, queries and assist walk-in customers to select appropriate service. Ensure to serve the customer with token, and encourage customer o use our digital channels. Ensure to provide customer statement and letters within TAT Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents. Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.) Remittances (Smart Form &amp; Manual Form) Standing order Trade Finance service documents Special Cheque Book requests Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches) Returned Cheque process handling Stop payment instructions and execution CDM ,and ATM cash dispute Locker visit and maintenance Contact details update Statement request Trade license update PDC removal request Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch. Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work. Ensure that all customer applications submitted through the system within CBD policy guidelines. Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products. Review customer s database and explore opportunities for the sales of other suitable CBD products. Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas. Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access. Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody). At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment Help Business segment customers for handling their Account related service requests, account opening needs Service and Quality Proactively help customers to reduce their waiting time. Ensure customers are on-boarded (new accounts) and served within prescribed SLAs. Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.

Customer Service Advisor

Join Commercial Bank of Dubai and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.