Qureos Mentor

CommuniCare+OLE

<div><div><div><p><b>POSITION TITLE:</b></p><p><b><br>
Integrated Behavioral Health Provider, Up-Valley BHSA</b></p></div><div><p><b><br>
DEPARTMENT:</b></p><p><b><br>
Integrated</b> <b>Behavioral Health</b></p></div><div><p><b><br>
REPORTS TO TITLE:</b></p><p><b><br>
BH Manager, IBH Yolo/Napa/Solano</b></p></div><div><p><b><br>
LOCATION:</b></p><p><b><br>
Up Valley (St. Helena and Calistoga, CA)</b></p></div><div><p><b><br>
FTE:</b></p><p><br>
0.8 FTE (32 hours/4 days a week)<br>
<br>
 Please note that 0.5 FTE of this position is created by funding from grants. If there is a substantial reduction in funding, or if funding ceases, 0.5 FTE may be discontinued, which would lead to a reduction in FTE.</p></div><div><p><b><br>
PAY RANGE:</b></p><div><p><br>
ANNUAL SALARY of an ASW/AMFT: $70,620.16to $78,224.64 (based on 32 hours a week)</p><p></p><p><br>
ANNUAL SALARY of an LCSW/LMFT: $90,288.64 to $110,356.48 (based on 32 hours a week)</p></div></div><div><p><b><br>
DLSE/FLSA STATUS: </b>()</p><p><br>
__x__Exempt/Salaried position</p><p><br>
____Nonexempt/Hourly position</p></div><div><p><b><br>
SUPERVISORY RESPONSIBILITIES</b> (<i>does this position have direct reports</i>):</p><p></p><p><br>
NO</p></div><div><div><p><b><br>
About CommuniCare+OLE</b></p><p>
Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.</p><p></p><p><b><br>
BENEFITS (Prorated based on FTE)</b></p><ul><li>
Medical, Dental, Vision Coverage<ul><li>
Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium</li></ul></li><li>
18 days of PTO (Vacation &amp; Sick)</li><li>
10 Paid Holidays + 1 Float Holiday</li><li>
2% employer match with employee 4% Contribution 403(b) retirement plan</li><li>
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)</li><li>
Life &amp; Accidental Insurance Coverage</li><li>
Employer contribution for Health Savings Account</li><li>
Flexible Spending Account (FSA) and Limited FSA Options</li></ul></div></div><p></p><div><div><p><b><br>
JOB SUMMARY/OVERVIEW:</b></p><p>
The IBH Provider, is responsible for providing quality behavioral healthcare services to patients including psychosocial assessment, brief intervention, referral, brief warm handoff and consultation to medical providers and documentation completed within 48 hours. This position may be a combination of remote and on-site work.</p></div></div></div><div></div><p><b><br>
CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.</b></p><p>
CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,</p><p>
people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of</p><p>
all ages and religions, and individuals who have been affected by the legal system.</p><p><b>
YOU ARE WELCOME HERE.</b></p><p></p><p><i><br>
***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested).</i><b> </b><i>Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***</i></p><p></p><p><b><br>
MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING</b></p><div><div><ul><li>
Education:</li></ul><ul><li>
Master&rsquo;s in social work, marriage and family therapy, and/or counseling from an accredited school required.</li><li>
 Current license or associate certificate required.</li></ul></div><div><br>
<ul><li>
Experience/Lived Experience:</li></ul><div><ul><li>
Experience working in an integrated behavioral health setting providing brief-solution focused services strongly preferred.</li><li>
Knowledge of the current Diagnostic Statistical Manual of Mental Disorders and ability to accurately use this knowledge to diagnose patients/clients and inform treatment planning strongly preferred.</li><li>
Knowledge of psychotropic medications and physical health conditions/chronic disease preferred.</li><li>
Knowledge of crisis intervention, applicable laws and ethical consideration related to patient rights, treatment, safety and confidentiality required</li><li>
Experience providing therapeutic services to people within a wide range of age/life circumstance and behavioral health history required.</li><li>
Experience working with diverse populations displaying respect and sensitivity to diversity, equity and inclusion preferred</li></ul></div></div><p></p><div><br>
<ul><li>
Special Skills/Training:</li></ul><div><ul><li>
Strong verbal and written communication skills</li><li>
Bilingual (English/Spanish) language preferred.</li><li>
Strong interpersonal and customer service skills required; ability to handle difficult patient situations.</li><li>
Strong computer skills, electronic health record system preferred.</li><li>
Must have strong analytical and problem-solving skills.</li><li>
Must certify and remain current in CPR.</li></ul></div></div></div><p></p><p><b><br>
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</b></p><div><div><p>
1.</p><p><br>
Prioritizes, schedules and conducts brief evidence-based therapy for patients/clients with mild to moderate behavioral health symptoms and health behavior issues</p></div><div><p><br>
2.</p><p><br>
Assesses, refers and advocates when appropriate, for services outside of the brief therapy model of care</p></div><div><p><br>
3.</p><p><br>
Provides crisis intervention and brief warm handoffs as needed</p></div><div><p><br>
4.</p><p><br>
Provides education and support to patients and their families to encourage compliance with medical and behavioral regimes</p></div><div><p><br>
5.</p><p><br>
Communicates and collaborates with appropriate community partners</p></div><div><p><br>
6.</p><p><br>
Provides consultation to appropriate primary care staff and providers on behavioral health issues of patients and guide and assist in making CPS/APS reports or contacting law enforcement as needed</p></div><div><p><br>
7.</p><p><br>
Documents patient visits and related information into the electronic medical record in a timely (within 48 hours) and thorough manner.</p></div><div><p><br>
8.</p><p><br>
Develops and presents training, in-services, and updates to providers and staff on behavioral health topic</p></div><div><p><br>
9.</p><p><br>
Writes letters documenting and/or summarizing diagnoses and treatment as requested and when ethically and legally appropriate</p></div><div><p><br>
10.</p><p><br>
Attends and presents at group and individual supervision, in a frequency prescribed by the Director of Integrated Behavioral Health or per the BBS guidelines.</p></div><div><p><br>
11.</p><p><br>
Presents and reviews consent for treatment for behavioral health therapeutic services or MAT services. Provides BH support for the MAT program.</p></div><div><p><br>
12.</p><p><br>
Tracks grant deliverables in an accurate and timely manner as per BHSA guidelines</p></div><div><p><br>
13.</p><p><br>
Works in collaboration with Up Valey Family Center to include Release of Information, case management and therapeutic progress.</p></div><div><p><br>
14.</p><p><br>
Maintain professional license or associate certificate as per California Board of Behavioral Sciences</p></div><div><p><br>
15.</p><p><br>
Performs other duties as assigned.</p></div></div></div><p></p>

IBH Provider, Up Valley BHSA

<div></div><div><div><p><div><div><div><p><b>POSITION TITLE:</b></p></div><div><p><b><br>
Call Center Representative</b></p></div></div><div><div><p><b><br>
DEPARTMENT:</b></p></div><div><p><b><br>
Patient Access</b></p></div></div><div><div><p><b><br>
REPORTS TO TITLE:</b></p></div><div><p><b><br>
Call Center Manager</b></p></div></div><div><div><div><b><br>
LOCATION:</b></div></div><div><div><b><br>
Napa, CA</b></div></div></div><div><div><div><b><br>
PAY RANGE:</b></div></div><div><div><b><br>
$24.21 to $29.59/</b><b>hr</b><b>, depending on years of experience</b></div></div></div><div><div><div><b><br>
SCHEDULE:</b></div></div><div><div><b><br>
Monday to Friday, 8am to 5pm</b></div></div></div><div><div><p><b><br>
DLSE/FLSA STATUS: </b>()</p></div><div><p><br>
____Exempt/Salaried position</p></div><div><p><br>
_X__Nonexempt/Hourly position</p></div></div><div><div><p><b><br>
SUPERVISORY RESPONSIBILITIES</b> (<i>does this position have direct reports</i>):</p></div><div><p><br>
YES</p></div><div><p><b><br>
NO</b></p></div></div><div><div><p><b><br>
About </b><b>CommuniCare+OLE</b>
</p><p>Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.</p><p><b>
BENEFITS</b>
</p><ul><li>Medical, Dental, Vision Coverage<ul><li>
Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium</li></ul></li><li>
18 days of PTO (Vacation &amp; Sick)</li><li>
10 Paid Holidays + 1 Float Holiday</li><li>
2% employer match with employee 4% Contribution 403(b) retirement plan</li><li>
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)</li><li>
Life &amp; Accidental Insurance Coverage</li><li>
Employer contribution for Health Savings Account</li></ul><p><br>
<br>
</p></div></div><br>
<div><div><p><b>JOB SUMMARY/OVERVIEW:</b></p><p><i>
Call Center Representatives work under the Call Center Manager and </i><i>is</i><i> responsible for </i><i>assisting</i><i> patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record.</i></p></div></div><br>
</div></p></div><p><b>
CommuniCare+OLE</b><b> provides an inclusive workplace that promotes and values diversity and life experience.</b></p><p>
CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,</p><p>
people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of</p><p>
all ages and religions, and individuals who have been affected by the legal system.</p><p><b>
YOU ARE WELCOME HERE.</b></p><div></div><div><i><br>
***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested).</i><b> </b><i>Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***</i></div><div></div><div><b><br>
MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING</b></div><div><p><div><div><div><ul><li>
Education:</li></ul></div><div><div><br>
High School Diploma or GED required.</div></div></div><div><div><br>
<ul><li>
Experience/Lived Experience:</li></ul></div><div><ul><li>
One year experience in medical office, hospital or clinic preferred</li><li>
Administrative and customer service experience in a busy customer service-related environment is required</li></ul></div></div><div><div><br>
<ul><li>
Special Skills/Training:</li></ul></div><div><ul><li>
Experience working in a health clinic or demonstrated commitment to low-income populations preferred.</li><li>
Strong computer and data entry skills including MS Office required; electronic health record system required.</li><li>
Strong verbal and written communication skills.</li><li>
Ability to work in a fast-paced environment and multitask.</li><li>
Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.</li></ul></div></div></div></p></div><div></div><div><b><br>
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</b></div><div><p><div><div><div><div>
1.</div></div><div><div><br>
Answers phone and schedules patient appointments providing accurate information to patients regarding a variety of programs and services</div></div></div><div><div><div><br>
2.</div></div><div><div><br>
Complete and update registration for patients as needed.</div></div></div><div><div><div><br>
3.</div></div><div><div><br>
Runs insurance eligibility for the following day and creates billing notes for outstanding documents.</div></div></div><div><div><div><br>
4.</div></div><div><div><br>
Be empathetic and sensitive to the unique needs of each customer. Provide explanations that are appropriate to the customer&rsquo;s level of understanding and knowledge.</div></div></div><div><div><div><br>
5.</div></div><div><div><br>
Gives full attention to the customer. Demonstrates promptness and shows initiative in responding to customers.</div></div></div><div><div><div><br>
6.</div></div><div><div><br>
Routes call to the appropriate department for continued assistance as necessary.</div></div></div><div><div><div><br>
7.</div></div><div><div><br>
Troubleshoots patient concerns regarding orders, health information and assists in communication with other outside facilities through the electronic health record.</div></div></div><div><div><div><br>
8.</div></div><div><div><br>
Responsible for greeting patients professionally on the phone and driving a positive and personal patient customer service experience. Strong communication skills (verbal and written)</div></div></div><div><div><div><br>
9.</div></div><div><div><br>
Answer multi-line phones in a timely, professional manner</div></div></div><div><div><div><br>
10.</div></div><div><div><br>
Ensures correct patient identification of all information in the computer scheduling system</div></div></div><div><div><div><br>
11.</div></div><div><div><br>
Utilizing appropriate scheduling guidelines in patient interaction.</div></div></div><div><div><div><br>
12.</div></div><div><div><br>
Provide information to prospective or new patients regarding health center services, and protocol for enrolling as a new patient.</div></div></div><div><div><div><br>
13.</div></div><div><div><br>
Basic knowledge of programs/insurance &amp; access/eligibility guidelines and applications</div></div></div><div><div><div><br>
14.</div></div><div><div><br>
Send messages to members of the care teams as necessary</div></div></div><div><div><div><br>
15.</div></div><div><div><br>
Record cancellations and re-schedules and document appropriately in the electronic health system.</div></div></div><div><div><div><br>
16.</div></div><div><div><br>
Captures and updates patient demographics and insurance information</div></div></div><div><div><div><br>
17.</div></div><div><div><br>
Treats all patients telephoning the CommuniCare+OLE&rsquo;s scheduling system with dignity and respect while maintaining privacy and confidentiality all times</div></div></div><div><div><div><br>
18.</div></div><div><div><br>
Document all appropriate information in electronic health record system</div></div></div><div><div><div><br>
19.</div></div><div><div><br>
Prompt follow-up of telephone encounters/recalls/appointment request.</div></div></div><div><div><div><br>
20.</div></div><div><div><br>
Performs other duties as assigned.</div></div></div></div></p></div></div>

Call Center Representative I - Napa County

Join CommuniCare+OLE and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CommuniCare+OLE

About Company

IBH Provider, Up Valley BHSA

Call Center Representative I - Napa County