Qureos Mentor

CommunityAmerica Credit Union

<div>Summary:
<div><b>
Job Summary</b></div><div><br>
The Repossession Specialist will be responsible for liquidating all repossessed assets of the credit union and monitoring the performance of repo agents and outside vendors to ensure goals are achieved in the most cost-effective manner. This position will review incoming Tow notifications, act and make recommendations regarding value to proceed with recovery or filing insurance claims. Additionally, handles any known abandonment in the same manner. Assists with working directly with members on workout loans</div><div></div><div><b><br>
Open Shift:</b></div><ul><li><b>
Monday-Friday from 9am PT - 6pm PT</b></li></ul><div><b>
Salary Range:</b></div><ul><li><b>
$67,200 - $77,900</b></li></ul>
Duties &amp; Responsibilities:
<div><b>
Duties and Responsibilities</b></div><div><ul><li><br>
Review collateral documentation including application, loan documents, lien, insurance</li></ul>
information and ensures appropriate communication has been sent prior to assignment.<br>
<ul><li>Works with appropriate department to resolve lien issues preventing the credit union</li></ul>
from securing collateral.<br>
<ul><li>Submits title requests and ensures titles are received timely to allow sale of collateral.</li><li>Negotiates with Tow companies, Dealerships and others, fees and arrangements for</li></ul>
collateral recovery<br>
<ul><li>Assign accounts for repossession and/or other outside action.</li><li>Provides repossession agents with additional information to aid in recovery using but</li></ul>
not limited to Deposit account history Collection Advantage, Social Media, Carfax,<br>
WorkNumber and Accurint.<br>
<ul><li>Prepare documents and letters, including, but not limited to: intent-to-sell and</li></ul>
deficiency letters, repossession affidavits, dealer recourse letters, and repossession title<br>
processing packages.<br>
<ul><li>Work directly with repossession vendors and auctions to negotiate appropriate</li></ul>
expenses and safe movement of collateral.<br>
<ul><li>Submits all possible Dealer refunds, ensures refunds are received in a timely manner,</li></ul>
sends for processing.</div><ul><li>Submits partial charge off, full charge off according to Credit Union procedures in a</li></ul>
timely manner<br>
<ul><li>Responsible for determining collateral value and establishing appropriate sale dates and</li></ul>
floor limits.<br>
<ul><li>Ensure auctions/sellers are provided negotiable titles.</li><li>Delivers sale proceeds and rebate refunds for processing and ensures posting accuracy.</li><li>Review repossession and sale invoices for accuracy. Submit invoices for payment within</li></ul>
applicable timeframes.<br>
<ul><li>Prepare reports and analysis related to repossession program effectiveness.</li><li>Advise members of any workout programs they may be eligible for, including the steps</li></ul>
they must take to apply. Process and submit workout program applications for<br>
approval.<br>
<ul><li>Record and document discussions with members and vendors on the collection system.</li><li>Promotes honest and open communication throughout the credit union.</li><li>Demonstrates courtesy, tact, respect, and an overall genuine interest in the success and</li></ul>
welfare of others.<br>
<ul><li>Demonstrate behaviors that are consistent with the credit union&rsquo;s values, philosophies,</li></ul>
and leadership characteristics.<br>
<ul><li>Work with other credit union departments to insure the workflow or process is</li></ul>
providing the best service to the members.<br>
<ul><li>Other duties as assigned.</li></ul>
Requirements:
<div><b>
Education and Experience Requirements:</b></div><div><ul><li><br>
High school diploma, or at least 1 year of collection experience required.</li><li>Knowledge of repossession requirements and asset valuation and disposal</li></ul>
experience preferred.</div><div><b><br>
Required Knowledge, Skills and Abilities:</b></div><div><ul><li><br>
Thorough knowledge of collection and loss recovery practices and familiarity with</li></ul>
federal and state laws and statutes.<br>
<ul><li>Ability to work with internal partners to create efficiencies and provide superior</li></ul>
service to our members.<br>
<ul><li>Knowledge of vehicle/mobile home/boat/recreational/other watercraft appraisal</li></ul>
guides.<br>
<ul><li>Knowledge of Fair Debt Collection Practices Act, SCRA, TCPA, and FCRA.</li><li>Understanding of the auction and automotive industry.</li><li>Knowledge of repossession and replevin laws by state.</li><li>Familiar with various state titling requirements.</li><li>Knowledge of spreadsheet software and ability to use word processing software.</li><li>Knowledge of Adobe and ability to use software</li><li>Knowledge of credit union services and products.</li></ul></div></div>

Repossession Specialist - Torrance, California

<div>Summary:
<div><b><i>
Job Summary</i></b></div><div></div><div><br>
Oversees the end-to-end asset recovery process for defaulted loan accounts, including repossession assignment, vendor management, collateral disposition, and post-sale resolution activities. Ensures adherence to regulatory requirements and internal policies while driving performance through effective oversight of recovery strategies, reporting, and cross-functional collaboration.</div><div></div><div><b><br>
Role Hours:</b></div><ul><li><b>
Monday - Friday from 9am PT - 6pm PT</b></li></ul><div><b>
Salary Range:</b></div><ul><li><b>
$113,100 - $126,900</b></li></ul>
Duties &amp; Responsibilities:
<div><b><i>
Duties and Responsibilities</i></b></div><ul><li>
Oversee daily loss recovery operations, including reviewing, approving, and assigning defaulted auto loans to recovery agents in accordance with credit union and state guidelines, monitor vendor progress and timelines.
</li><li>Manage performance, priorities, and development of the repossession specialists.</li><li>
Monitor dashboards, queues, and reports to ensure timely follow-up, balanced workloads, and performance tracking.
</li><li>Manage relationships with repossession agents, skip tracers, auction facilities, and titling agencies; enforce vendor compliance and performance standards.</li><li>
Resolve complex or escalated recovery cases, including member disputes, legal inquiries, redemption terms, and high-risk accounts.
</li><li>Oversee collateral valuation, damage assessment, and disposition strategies; coordinate repairs, insurance claims, and auctions or direct sales to maximize recovery value.
</li><li>Review loan files for inconsistencies or potential fraud; escalate concerns to Risk Management as appropriate.
</li><li>Review post-sale accounts and authorize placement of deficiency balances with approved collection agencies or legal counsel in accordance with policy.
</li><li>Partner with internal teams to align strategies and improve recovery results.
</li><li>Ensure compliance with all applicable federal and state regulations, including FDCPA, SCRA, FCRA, UDAAP, BSA, OFAC, the Patriot Act, and state-specific servicemember protections (e.g., California Military and Veterans Code &ldquo;CA SCRA&rdquo;) as well as other applicable state laws.</li><li>
Ensure strict adherence to Right to Cure requirements in applicable states; oversee issuance of Notice of Intent to Sell and Deficiency Balance letters.
</li><li>Train, mentor, and coach team members on recovery procedures, systems, and regulatory updates.
</li><li>Analyze recovery performance, vendor activity, sales outcomes, and loss trends; prepare and present reports to management with recommendations.
</li><li>Review and audit vendor invoices, sale proceeds, refunds, and dealer reconciliations for accuracy and timeliness.
</li><li>Ensure proper documentation of recovery actions and timely issuance of required legal notices.</li><li>
Support process improvements, enhanced recovery rates, and overall member experience.
</li><li>Perform additional duties to support departmental goals and organizational initiatives.</li><li>
Oversees clerical processing functions supporting Loss Recovery and Account Resolution operations, ensuring accurate and timely completion of all transactional and administrative duties. Support function responsibilities include: transactional payment processing, loan modification and extension processing, loan charge-off processing and account adjustments. Manager is also responsible to ensure accurate and timely processing of mail, tow notification, and mail returns.</li></ul>
Requirements:
<p><b><i>
Education and Experience Requirements:</i></b></p><p></p><div><b><br>
Education</b></div><ul><li>
Bachelor's degree in Business Administration, Finance, or a related field preferred. An equivalent combination of education and directly relevant work experience will be considered in lieu of a degree.</li><li>
Professional certifications such as ACA International's CCCO (Certified Credit and Collections Officer), CACS (Certified Automotive Collections Specialist), or comparable recovery and collections credentials are a plus.</li></ul><div><b>
Experience</b></div><ul><li>
Minimum 7 years of progressively responsible experience in vehicle repossession, collateral recovery, and remarketing operations, with at least 3 years in a direct management or supervisory role over a repossession or recovery team.</li><li>
Demonstrated experience managing a nationwide or large regional repossession and remarketing program - not just a local or branch-level portfolio - including coordination across multiple states, time zones, and vendor networks simultaneously.</li><li>
Deep working knowledge of California's auto recovery market: South Bay and Central Valley auction corridors, California DMV titling processes for repossessed vehicles, CA Auctioneers Commission requirements, and CA-specific right-to-cure and notice of sale requirements under state law.</li><li>
Hands-on experience managing repossession and remarketing activity in Texas, including familiarity with the Texas Certificate of Title Act, Texas Finance Code Chapter 348 self-help repossession rules, and Texas auction market dynamics.</li><li>
Working knowledge of Nevada repossession standards, including NV Chapter 97 breach-of-peace rules, NV right-to-cure requirements, and the Las Vegas wholesale vehicle auction market.</li><li>
Proven experience managing post-charge-off recovery programs for auto loan deficiency balances: agency placement strategy, third-party collector oversight, deficiency notice compliance, and legal collections referral.</li><li>
Solid understanding of wholesale vehicle remarketing: auction platform mechanics, MMR/Black Book valuation methodology, condition grading, repair cost analysis, and net recovery optimization.</li><li>
Background in auto loan default servicing at a credit union, bank, captive auto finance company, or large indirect lending operation. Experience with non-prime or nationwide indirect loan portfolios is strongly preferred.</li><li>
Strong working knowledge of SCRA servicemember protections in the repossession context, including court-order requirements, interest rate reduction processes, and identification procedures; prior experience with SCRA-related audits or regulatory examinations is a plus.</li><li>
Experience managing licensed repossession agent networks at scale, including agent selection, performance scorecarding, compliance auditing, and contract enforcement.</li><li>
Proficiency with recovery and collections management systems; familiarity with skip and locate platforms (DRN, MVTRAC, CVOS, or comparable tools) and mainstream loan/collections systems is strongly preferred.</li><li>
Prior experience managing through a core system conversion, merger integration, or large-scale portfolio transfer affecting repossession and post-charge-off recovery operations is a significant plus.</li></ul><div></div><div><b><i><br>
Required Knowledge, Skills and Abilities:</i></b></div><ul><li>
General knowledge of collection practices and default servicing processes
</li><li>Experience with installment, credit card, and real estate loan collections
</li><li>Knowledge of credit union or financial institution products and services
</li><li>Must be able to appropriately resolve conflicts, escalated issues, and complex member situations
</li><li>Must be PC literate; proficient in Microsoft Office and applicable loan/collection systems
</li><li>Ability to conform to new policies, procedures, and regulatory initiatives
</li><li>Must be organized, detail oriented, and able to manage multiple priorities
</li><li>Ability to function and thrive in a high-volume, production-driven environment with strict deadlines
</li><li>Ability to work effectively both independently and within a team environment
</li><li>Strong interpersonal skills with the ability to resolve conflict and miscommunication
</li><li>Strong written and verbal communication skills
</li><li>Ability to maintain a high level of confidentiality when handling sensitive member and financial information
</li><li>Knowledge of repossession and collateral recovery processes, including vendor management and asset disposition practices
</li><li>Understanding of applicable federal and state regulations, including FDCPA, SCRA, FCRA, UDAAP, BSA, OFAC, the Patriot Act, and state-specific laws (e.g., California Military and Veterans Code protections)</li></ul></div>

Repossession & Remarketing Manager - Torrance, California

<div>Summary:
<div>
At CommunityAmerica, our mission is simple: to guide our Members and communities on a path to thrive, helping them achieve financial peace of mind and confidently pursue financial freedom. We&rsquo;re more than a credit union, we&rsquo;re trusted financial partners, committed to personalized guidance, community impact, and member-centric innovation.</div><div></div><div><br>
Joining CommunityAmerica means becoming part of an award-winning, purpose-driven culture built on collaboration, growth, and service excellence. We invest in our employees&rsquo; growth and success, just as we do for our Members.</div><div></div><div><b><br>
*Please note this position is located in the Toyota Plant**</b></div><div><b>
Hours are: Mon.- Fri 8:30am - 5:00pm</b></div>
Duties &amp; Responsibilities:
<div><b>
Strategic Impact &amp; Member Experience</b></div><div></div><div><br>
As a Personal Banker, you will be a trusted partner to our Members, guiding their financial journey, strengthening relationships, and helping them grow through:</div><div></div><ul><li><b><br>
Member-Centered Service</b> &ndash; Deliver personalized solutions with a proactive, can-do attitude, meeting Members wherever they are on their financial journey.</li><li><b>
Relationship-Driven Service Deliver- </b>Guide Members through account openings, lending options, and personalized financial solutions using consultative techniques. Build lasting relationships through thoughtful follow-up and goal-aligned strategies that support long-term financial success.</li></ul>
Requirements:
<div><b>
What You&rsquo;ll Bring</b></div><ul><li>
High school diploma or equivalent required; bachelor&rsquo;s degree preferred</li><li>
Minimum of 2 years of consultative sales experience (financial or retail preferred)</li><li>
Proven success in meeting sales/service goals and cross-selling products</li><li>
Cash-handling accuracy and attention to detail</li><li>
Strong communication, critical thinking, and problem-solving skills</li><li>
Comfort with technology and commitment to confidentiality</li><li>
Knowledge of financial products and basic math proficiency</li><li>
Ability to work independently and thrive in a team-oriented, fast-paced environment</li></ul><div><b>
Why CommunityAmerica?</b></div><ul><li><b>
Competitive Pay</b><br>
Enjoy a strong base salary plus performance-based incentives through our Performance Sharing Plan.</li><li><b>
Comprehensive Benefits</b><br>
Access health, dental, vision, and retirement plans&mdash;with a focus on your physical and mental well-being.</li><li><b>
Award-Winning Culture</b><br>
Join a team that takes pride in its mission and thrives in a meaningful, values-driven environment.</li><li><b>
Connection &amp; Collaboration</b><br>
Be part of a community that fosters caring relationships, teamwork, and mutual support.</li><li><b>
Growth &amp; Development</b><br>
Benefit from clear career pathways and ongoing learning opportunities to help you grow professionally.</li></ul><div><b>
Ready to Make a Difference?</b></div><div>
If you&rsquo;re passionate about delivering exceptional service and thrive in a dynamic, fast-paced environment, we&rsquo;d love to meet you. Apply today and become part of a team that values integrity, growth, and community.</div></div>

Personal Banker - Toyota Plant- Blue Springs, MS

<div>Summary:
<div>
At CommunityAmerica, our mission is simple: to guide our Members and communities on a path to thrive, helping them achieve financial peace of mind and confidently pursue financial freedom. We&rsquo;re more than a credit union, we&rsquo;re trusted financial partners, committed to personalized guidance, community impact, and member-centric innovation.</div><div></div><div><br>
Joining CommunityAmerica means becoming part of an award-winning, purpose-driven culture built on collaboration, growth, and service excellence. We invest in our employees&rsquo; growth and success, just as we do for our Members.</div>
Duties &amp; Responsibilities:
<div><b>
Strategic Impact &amp; Member Experience</b></div><div></div><div><br>
As a Personal Banker, you will be a trusted partner to our Members, guiding their financial journey, strengthening relationships, and helping them grow through:</div><div></div><ul><li><b><br>
Member-Centered Service</b> &ndash; Deliver personalized solutions with a proactive, can-do attitude, meeting Members wherever they are on their financial journey.</li><li><b>
Relationship-Driven Service Deliver- </b>Guide Members through account openings, lending options, and personalized financial solutions using consultative techniques. Build lasting relationships through thoughtful follow-up and goal-aligned strategies that support long-term financial success.</li></ul>
Requirements:
<div><b>
What You&rsquo;ll Bring</b></div><ul><li>
High school diploma or equivalent required; bachelor&rsquo;s degree preferred</li><li>
Minimum of 2 years of consultative sales experience (financial or retail preferred)</li><li>
Proven success in meeting sales/service goals and cross-selling products</li><li>
Cash-handling accuracy and attention to detail</li><li>
Strong communication, critical thinking, and problem-solving skills</li><li>
Comfort with technology and commitment to confidentiality</li><li>
Knowledge of financial products and basic math proficiency</li><li>
Ability to work independently and thrive in a team-oriented, fast-paced environment</li></ul><div><b>
Why CommunityAmerica?</b></div><ul><li><b>
Competitive Pay</b><br>
Enjoy a strong base salary plus performance-based incentives through our Performance Sharing Plan.</li><li><b>
Comprehensive Benefits</b><br>
Access health, dental, vision, and retirement plans&mdash;with a focus on your physical and mental well-being.</li><li><b>
Award-Winning Culture</b><br>
Join a team that takes pride in its mission and thrives in a meaningful, values-driven environment.</li><li><b>
Connection &amp; Collaboration</b><br>
Be part of a community that fosters caring relationships, teamwork, and mutual support.</li><li><b>
Growth &amp; Development</b><br>
Benefit from clear career pathways and ongoing learning opportunities to help you grow professionally.</li></ul><div><b>
Ready to Make a Difference?</b></div><div>
If you&rsquo;re passionate about delivering exceptional service and thrive in a dynamic, fast-paced environment, we&rsquo;d love to meet you. Apply today and become part of a team that values integrity, growth, and community.</div></div>

Personal Banker - Olathe KS

Join CommunityAmerica Credit Union and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CommunityAmerica Credit Union

About Company

Repossession Specialist - Torrance, California

Repossession & Remarketing Manager - Torrance, California

Personal Banker - Toyota Plant- Blue Springs, MS

Personal Banker - Olathe KS