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Compassionate Healthcare Services

Administrative Operations Coordinator (Elite Front Office)Organization: Compassionate Healthcare Services Location: Baltimore, MD Employment Type: Full-Time Compensation: Competitive Base + Performance IncentivesPosition Overview (High-Performance Role)Compassionate Healthcare Services is seeking a high-caliber Administrative Operations Coordinator to serve as the operational command center of our outpatient mental health clinic.This is not a front desk job&mdash;this is a mission-critical operations role responsible for client experience, compliance integrity, and front-office performance.You will directly impact:<ul><li>Client retention and satisfaction</li><li>Provider productivity and scheduling efficiency</li><li>Revenue flow and billing readiness</li><li>Maryland OMHC audit compliance</li></ul>This role is designed for individuals who operate with precision, urgency, and ownership.This role is designed for high performers. If you are looking for a low-responsibility administrative position, this is not the right fit.Core Responsibilities1. Client Experience Leadership<ul><li>Serve as the first impression and brand ambassador of the clinic</li><li>Deliver a white-glove intake and check-in experience</li><li>Manage high-volume client communication with professionalism and control</li><li>De-escalate sensitive situations with composure and emotional intelligence</li><li>Ensure seamless coordination between clients, clinicians, and leadership</li></ul>2. Clinical Operations &amp; Scheduling Optimization<ul><li>Own and manage multi-provider scheduling systems</li><li>Optimize scheduling to maximize:</li><li>Provider utilization</li><li>Client attendance and retention</li><li>Revenue consistency</li><li>Execute confirmations, rescheduling, and follow-ups with precision</li><li>Maintain real-time awareness of clinic flow and proactively adjust</li></ul>3. Maryland OMHC Compliance &amp; Documentation<ul><li>Maintain strict adherence to COMAR 10.21.20 (OMHC regulations)</li><li>Ensure all records meet Medicaid and audit standards</li><li>Oversee:</li><li>Intake completeness</li><li>Consents and releases</li><li>Eligibility verification</li><li>Maintain audit-ready documentation at all times (zero-error standard)</li></ul>4. Revenue Cycle &amp; Insurance Coordination<ul><li>Verify insurance eligibility (Medicaid, MCOs, commercial plans)</li><li>Support prior authorizations and service approvals</li><li>Identify and resolve administrative blockers to billing</li><li>Ensure accurate data for clean claims submission</li></ul>5. Administrative &amp; Operational Excellence<ul><li>Maintain accuracy within EMR systems (TherapyNotes, Kareo, SimplePractice)</li><li>Own front office workflows, systems, and documentation integrity</li><li>Coordinate communication across clinical and administrative teams</li><li>Maintain a high-performance, highly organized front office environment</li></ul>Required Qualifications<ul><li>2&ndash;5+ years in administrative or operations roles (healthcare preferred)</li><li>Proven ability to perform in high-volume, fast-paced environments</li><li>Strong understanding of HIPAA and confidentiality standards</li><li>Advanced organizational and multitasking ability</li><li>Excellent communication (verbal, written, interpersonal)</li></ul>Preferred (High-Value Candidates)<ul><li>Experience in a Maryland OMHC or behavioral health setting</li><li>Familiarity with:</li><li>Maryland Medicaid &amp; MCO workflows</li><li>Authorization processes</li><li>Audit preparation standards</li><li>Experience with EMR systems (TherapyNotes, Kareo, SimplePractice)</li><li>Exposure to revenue cycle or billing operations</li></ul>Elite Performance Traits (Non-Negotiable)<ul><li>Operates with urgency, precision, and accountability</li><li>Thinks 2&ndash;3 steps ahead operationally</li><li>Maintains composure in high-pressure environments</li><li>Takes ownership of outcomes&mdash;not just tasks</li><li>Proactively improves systems instead of maintaining inefficiencies</li></ul>Work Environment<ul><li>High-performance outpatient mental health clinic</li><li>Fast-paced, structured, accountability-driven culture</li><li>Direct interaction with clients navigating mental health challenges</li><li>Collaborative, growth-oriented team</li></ul>Compensation &amp; Growth Path<ul><li>Competitive salary aligned with top-tier administrative talent</li><li>Performance-based bonuses tied to:</li><li>Efficiency</li><li>Client retention</li><li>Operational excellence</li></ul>Growth Path Includes:<ul><li>Practice Manager</li><li>Operations Director</li><li>Healthcare Administration Leadership</li></ul>Why Join Compassionate Healthcare Services<ul><li>Mission-driven organization focused on high-quality mental health care</li><li>Systems built for efficiency, compliance, and scalability</li><li>Leadership committed to building an elite team</li><li>Opportunity to play a key role in a growing healthcare organization</li></ul>Equal Opportunity EmployerCompassionate Healthcare Services is an equal opportunity employer committed to diversity, equity, and inclusion in accordance with Maryland and federal law.Application Requirement: To be considered, submit a brief response (max 200 words): &ldquo;Describe a time you managed a high-pressure operational situation with zero room for error. What was the outcome?&rdquo;Pay: $22.96 - $27.65 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Receptionist/Administrative Assistant

Join Compassionate Healthcare Services and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Compassionate Healthcare Services

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Receptionist/Administrative Assistant