Qureos Mentor

Complete Network Support

<div>Complete Network seeks a highly skilled and experienced Level 3 engineer to join our team. In this role, you will provide escalated technical support, resolve complex issues, and make significant contributions to our company&rsquo;s success. You will also play a vital role in maintaining and enhancing our internal IT infrastructure. We seek a motivated and results-driven individual with an entrepreneurial mindset, a strong understanding of modern IT infrastructure, and a passion for delivering exceptional customer service. 
 
Key Responsibilities: 
<ul>
<li>Serve as the highest-tier escalation point for the most complex and persistent technical issues across all client environments, including on-premises infrastructure, cloud platforms, networking, security, and critical applications.</li>
<li> Provide expert-level troubleshooting and problem resolution for all aspects of existing Azure Virtual Desktop (AVD) environments, including performance optimization, complex user profile issues, and integration challenges.</li>
<li>Provide timely and effective technical support to clients, ensuring their systems run smoothly and meet their business needs.</li>
</ul><ul><li>Create, implement, monitor, and troubleshoot client backup and recovery solutions to ensure data integrity and successful restoration procedures.</li>
</ul><ul><li>Maintain and enhance critical internal IT infrastructure, including servers, networks, applications, and systems, to ensure optimal performance and reliability.</li>
</ul><ul><li>Proactively monitor and maintain critical client infrastructure, including servers, networks, applications, and systems, anticipating potential issues and implementing preventative measures.</li>
</ul><ul><li>Create, maintain, and update comprehensive technical documentation, including standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides, setting a high standard for quality and detail.</li></ul> 


Qualifications: 
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field, or equivalent extensive professional experience.</li>
</ul><ul><li>Minimum of 5+ years of progressive experience in a Managed Services Provider (MSP) environment, with a demonstrated track record of successfully resolving complex client challenges across diverse IT landscapes.</li>
</ul><ul><li>Exceptional ability to troubleshoot and resolve highly complex, ambiguous technical issues with minimal supervision, consistently identifying root causes and implementing effective, long-term solutions.</li>
</ul><ul><li>Proven expertise and deep understanding across a broad spectrum of modern IT infrastructure:</li>
</ul><ul><li>Azure Virtual Desktop (AVD): Expert-level troubleshooting experience for existing AVD environments, including advanced performance tuning, complex user profile issues, application delivery, and intricate network/identity integrations.</li>
</ul><ul><li>Windows Server Administration: Expert proficiency in Active Directory design, implementation, and troubleshooting; advanced GPO management; and advanced knowledge of DNS, DHCP, and IIS, including clustering, high availability, and performance optimization. Experience with Windows Server automation and scripting (PowerShell) for complex tasks.</li>
</ul><ul><li>Networking: In-depth knowledge of TCP/IP, routing protocols, switching technologies, network security, and firewall management in complex and hybrid environments.</li>
</ul><ul><li>Virtualization: Advanced experience with VMware and/or Hyper-V, including virtualization design, implementation, and management at an enterprise level; experience with clustering, high availability, and disaster recovery in virtualized environments; and knowledge of virtualization automation and orchestration.</li>
</ul><ul><li>Microsoft Modern Workplace: Expert-level ability to troubleshoot and resolve issues within Microsoft 365, Teams, SharePoint, and Intune, ensuring seamless user experiences, including advanced security, compliance, and automation capabilities.</li>
</ul><ul><li>Backup and Recovery: Proven experience in designing, implementing, and troubleshooting backup and recovery solutions and disaster recovery planning, including in-depth knowledge of backup methodologies, technologies (e.g., Veeam), and best practices.</li>
</ul><ul><li>Exceptional verbal and written communication skills, with the ability to articulate highly technical information clearly and concisely to both technical and non-technical audiences, including senior leadership and clients.</li>
</ul><ul><li>Demonstrated strong leadership and mentoring abilities, with a track record of successfully guiding and developing junior engineers.</li>
</ul><ul><li>Highly approachable and collaborative, fostering an environment where team members feel comfortable seeking guidance and escalating complex issues.</li>
</ul><ul><li>Proven ability to analyze complex situations, identify root causes, and develop practical solutions, focusing on proactive problem-solving.</li>
</ul><ul><li>Ability to work effectively within a team and collaborate with colleagues across departments.</li></ul> 


Preferred Skills: 
<ul>
<li>Extensive experience with ConnectWise Automate and/or ConnectWise Manage.</li>
</ul><ul><li>Experience in configuring, managing, and analyzing data from SIEM tools to detect and respond to security threats.</li>
</ul><ul><li>Industry certifications such as Microsoft Certified: Azure Virtual Desktop Specialty, Microsoft Certified: Azure Solutions Architect Expert, CompTIA Network+, CompTIA Security+, AWS Certified Solutions Architect.</li>
</ul><ul><li>Strong understanding of ITIL or other IT service management frameworks.</li></ul></div>

Managed Services L3 Engineer

Join Complete Network Support and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Complete Network Support

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Managed Services L3 Engineer