Qureos Mentor

Computacenter

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 Life on the Team:
 
 
 
 
 
 
 
 Experience
 
 : 1 - 3 Years
 
 
 
 
 
 As a Associate Technical Analyst, you'll be an integral part of a dynamic End User Services team committed to delivering world-class IT support. Working both independently and alongside peers, you'll be the face of technology support for our users&mdash;offering hands-on assistance, resolving issues, and ensuring seamless day-to-day operations.
 
 
 You&rsquo;ll be based onsite and work from our team, a collaborative and user-friendly space where employees can drop in for help. No two days are the same&mdash;you&rsquo;ll troubleshoot technical issues, manage IT assets, deploy hardware, and ensure that users have the tools and support they need to stay productive.
 
 
 Whether it&rsquo;s fixing a laptop, configuring email on a mobile device, or guiding someone through a new software rollout, your role is all about making technology accessible, reliable, and user-friendly.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 <ul>
 <li>
 Provide face-to-face technical support for hardware, software, and corporate mobile devices.
 </li>
 <li>
 Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
 </li>
 <li>
 Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
 </li>
 <li>
 Use ServiceNow for incident management, asset tracking, and user request handling.
 </li>
 <li>
 Conduct remote troubleshooting and guide users through resolutions.
 </li>
 <li>
 Participate in hardware deployment and decommissioning, including managing loaner devices.
 </li>
 <li>
 Maintain accurate asset records and support compliance processes like data preservation.
 </li>
 <li>
 Support end users with BYOD and personal devices in line with company policy.
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 <li>
 Host product demos, provide training, and promote technology adoption.
 </li>
 <li>
 Escalate unresolved issues while maintaining SLA compliance.
 </li>
 <li>
 Contribute to knowledge articles and ensure documentation is up to date.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Need
 
 
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in Desktop/Help Desk Support for domestic and international users.
 </li>
 <li>
 Any graduate with 15 years of formal education.
 </li>
 <li>
 Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
 </li>
 <li>
 Strong working knowledge of ServiceNow or similar ITSM tools.
 </li>
 <li>
 Experience with Citrix environments, Office 365, and mobile device configuration.
 </li>
 <li>
 Solid problem-solving skills and a proactive mindset.
 </li>
 <li>
 Ability to work in 24x7 rotational shifts as per business needs.
 </li>
 <li>
 Excellent communication, empathy, and customer service skills.
 </li>
 <li>
 Organizational discipline for asset and vendor management.
 </li>
 </ul>
 
 
</div>

Associate Technical Analyst -Service Desk

Join Computacenter and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Computacenter

ABOUT_COMPANY

Associate Technical Analyst -Service Desk