Qureos Mentor

Con Edison

<div>Overview
Corporate Security is looking for a highly self-motivated individual dedicated to delivering outstanding customer service. The ideal candidate will conduct security investigations, help oversee contract guards, give Security Awareness presentations, evaluate the security posture of Con Edison employees, locations, and facilities to make recommendations to improve security and collaborate with other groups within corporate security and outside of security to achieve those goals. This role involves working closely with Law Enforcement and prosecutors at every level including federal state and local.
Responsibilities
Core Responsibilities<ul><li>
Conduct investigations on reported incidents and be able to use technology to enhance and develop investigations.</li><li>
Prepare detailed professionally written investigate reports documenting facts and circumstances related to reported incidents.</li><li>
Conduct ad hoc training sessions on protecting company and personal property, violence in the workplace prevention, identity theft preventive measures, domestic violence, and other security related topics, etc.</li><li>
Liaise with local law enforcement authorizes on matters of mutual interests.</li><li>
Oversee the contract guard performance and adherence to generic and site-specific post orders and contract specifications.</li><li>
Evaluate existing security measures in place to protect the company's assets and devise improvement strategies considering operational procedures and financial constraints.</li><li>
Perpetuates a security awareness environment within assigned area.</li><li>
Perform off-hour verification of security measures in place including vehicle and package inspections.</li><li>
Perform Executive Protection duties and assignments as required.</li><li>
Work varied schedules at the discretion of the (Area) Manager.</li><li>
Perform other related tasks and assignments as required.</li></ul>
Qualifications
Required Education/Experience<ul><li>
High School Diploma/GED and 20 years Law enforcement work experience</li></ul>
Relevant Work Experience<ul><li>
Work experience for a minimum of 20 years as a professional law enforcement officer with investigative background or equivalent experience. Required</li><li>
Law Enforcement background should include interviewing techniques, surveillance operations, and proven liaison experience with federal, state, and local law enforcement agencies. Required</li><li>
Must be proficient in Microsoft Office including Word, PowerPoint, and Excel. Required</li></ul>
Licenses and Certifications<ul><li>
Driver's License Required</li><li>
Other: HR218 Required</li></ul>
Physical Demands<ul><li>
Sit or stand to answer a phone for the duration of the workday</li><li>
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday</li><li>
Possess manual dexterity and the ability to use hands for the duration of the workday</li><li>
Ability to stoop, bend, reach, and kneel throughout the workday</li><li>
Stand to use/operate office equipment for the duration of the workday</li></ul>
Additional Physical Demands<ul><li>
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.</li><li>
Must be able and willing to travel within Company service territory, as needed.</li><li>
Ability to stand on feet for long periods of time.</li><li>
Must be available to be on-call 24 hours, 7 days a week.</li></ul></div>

Specialist (Investigator), Corporate Security

<div>Overview
The Senior Staff Attorney is responsible for independently litigating personal injury lawsuits for the Company and working with other members in the Law Department on matters, as necessary.
Responsibilities
Core Responsibilities<ul><li>
Provide legal representation, advice, and support for the Company on matters of moderate complexity or significance with minimal supervision.</li><li>
Assist a more senior attorney in providing legal representation, advice, or support for the Company on matters of high complexity or significance.</li><li>
Oversee or conduct legal research relevant to scope of responsibility.</li><li>
Identify and become knowledgeable about relevant factual and legal issues and establish a strategy for handling a lawsuit or matter.</li><li>
Identify relevant witnesses, evidence, documents, and databases.</li><li>
Represent the Company at depositions, hearings, court conferences, and trials in New York State courts (Supreme Court, Civil Court, and Small Claims Court) and Federal courts, as needed.</li><li>
Draft pleadings, motions, and legal memoranda clearly, accurately, and effectively.</li><li>
Provide support to other Law Department groups.</li><li>
May provide oversight and guidance to external vendors and counsel.</li><li>
Perform other related tasks and assignments as required.</li></ul>
Qualifications
Required Education/Experience<ul><li>
Juris Doctorate Degree from a recognized/accredited Law School.</li></ul>
Relevant Work Experience<ul><li>
Must have a minimum of five years' experience as a practicing attorney, required.</li><li>
Must be an attorney in good standing admitted to practice in the State of New York, required.</li></ul>
Licenses and Certifications<ul><li>
Driver's License Required</li></ul>
Additional Physical Demands<ul><li>
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.</li><li>
Must be able and willing to travel within Company service territory, as needed.</li></ul></div>

Senior Staff Attorney, Legal Services - General Litigation

<div>Overview
The Junior Network Systems &amp; Platform Engineer is responsible for supporting the operation, maintenance, and continuous improvement of the organizations IP network platforms and associated systems. This role assists in ensuring platform stability, supporting lifecycle management activities, and contributing to the accuracy of operational tools that maintain the organizations inventory and configuration source of truth. The position also participates in automation and modernization initiatives using AI assisted development and coding tools.
Responsibilities
Core Responsibilities<ul><li>
Support the monitoring, maintenance, and administration of IP network systems, platforms, and operational tools.</li><li>
Assist with software, firmware, and hardware upgrades across network and platform infrastructure.</li><li>
Contribute to maintaining high accuracy and low error rates within inventory and configuration source of truth systems.</li><li>
Perform routine system health checks, patching, configuration updates, and validation activities.</li><li>
Troubleshoot basic issues related to network platform performance, system behavior, or infrastructure components.</li><li>
Maintain accurate documentation of configurations, operational procedures, and system changes.</li><li>
Utilize AI assisted development and coding tools to support automation and workflow optimization.</li><li>
Collaborate with senior engineers to implement operational improvements and adhere to established best practices.</li></ul>
Qualifications
Required Education/Experience<ul><li>
Bachelor's Degree with a minimum of two (2) years of relevant work experience or</li><li>
Associate's Degree with a minimum of four (4) years of relevant work experience or</li><li>
High School Diploma/GED with a minimum of five (5) years of relevant work experience.</li></ul>
Preferred Education/Experience<ul><li>
Bachelor's Degree preferably in Information Technology or Engineering and a minimum of two (2) years of relevant work experience.</li><li>
Associate's Degree preferably in IT and a minimum of four (4) years of relevant work experience.</li></ul>
Relevant Work Experience<ul><li>
Exposure to scripting languages (e.g., Python, Bash, PowerShell) or network automation frameworks, required.</li><li>
Strong attention to detail, organizational skills, and willingness to learn in a technical environment, required.</li><li>
Foundational understanding of IP networking concepts, including routing, switching, VLANs, and network protocols, preferred.</li><li>
Basic knowledge of network systems, servers, virtualization, and monitoring platforms, preferred.</li><li>
Demonstrated interest in automation, AI assisted development, and modern network engineering practices, preferred.</li></ul>
Skills and Abilities<ul><li>
Demonstrated written communication skills</li><li>
Demonstrated problem solving skills</li><li>
Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.</li></ul>
Licenses and Certifications<ul><li>
Driver's License Required</li></ul>
Physical Demands<ul><li>
Sit or stand to answer a phone for the duration of the workday</li><li>
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday</li><li>
Ability to read small print and symbols</li></ul>
Additional Physical Demands<ul><li>
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.</li><li>
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.</li></ul></div>

Junior Network Systems & Platform Engineer

<div>Overview
The Systems Manager leads a team responsible for maintaining and implementing enterprise business applications that deliver strong business value. This role oversees application roadmaps, upgrades, vendor lifecycles, security and compliance requirements, and software maintenance. The Systems Manager drives modern development practices to support fast changing business needs, manages vendors and service providers, and collaborates closely with IT teams, business partners, project sponsors, and stakeholders to deliver successful technology initiatives.
Partnering closely with Electric and Gas business units, the Systems Manager enables IT solutions that align with enterprise principles and business priorities. This role requires strong leadership across complex, cross functional projects, excellent communication skills, and the ability to build trust through transparency and inclusion. Success depends on a blend of technical expertise, business acumen, disciplined delivery methods, and a commitment to operational excellence, safety, integrity, and continuous improvement.
Responsibilities
Core Responsibilities<ul><li>
Manage a portfolio of IT projects, including resources, scope, budget, schedule, and overall delivery plans.</li><li>
Align IT initiatives and project roadmaps with business area strategies and priorities</li><li>
Partner across IT operations, infrastructure, network planning, cybersecurity, enterprise architecture, analytics, and data management teams</li><li>
Build and lead a high performing, inclusive IT team and drive staff development through targeted training, coaching, and ongoing skill evaluations</li><li>
Lead new system development, vendor integrations, implementations, and ongoing application and technical support</li><li>
Apply enterprise architecture frameworks, middleware technologies, cloud platforms, and modern development methodologies to large scale initiatives</li><li>
Oversee the full project lifecycle, including business analysis, legacy data conversion, and delivery using SDLC, Agile, or approved methodologies</li><li>
Manage change by addressing evolving business needs, scope adjustments, and shifting priorities</li><li>
Develop application, technology, and infrastructure roadmaps for vendor and internally developed solutions</li><li>
Establish strong relationships with vendors, sponsors, and stakeholders while providing direction to resolve cross functional issues</li></ul>
Qualifications
Required Education/Experience<ul><li>
Master's Degree and a minimum 6 years of relevant full-time work experience or</li><li>
Bachelor's Degree and a minimum 8 years of relevant full-time work experience</li></ul>
Preferred Education/Experience<ul><li>
Master's Degree in IT, computer science, business administration, engineering or decision sciences including mathematics, analytics, quantitative methods and a minimum 6 years of relevant full-time work experience in supporting Work Management Systems (WMS) such as ARM, MAXIMIO, etc.</li><li>
Bachelor's Degree in IT, computer science, business administration, engineering or decision sciences including mathematics, analytics, quantitative methods and a minimum 8 years of relevant full-time work experience in supporting Work Management Systems (WMS) such as ARM, MAXIMIO, etc.</li></ul>
Relevant Work Experience<ul><li>
Minimum 6 years' experience designing, developing, implementing and operating technologies in one or more IT domains, e.g. applications, data, solution, infrastructure, process change management, preferred</li><li>
Minimum 3 years leadership or managerial experience, required</li><li>
Interact with senior leadership, external stakeholders and communicate technical concepts to a non-technical audience, required</li><li>
Ability to promote operational excellence, Zero Accident Culture, and Human Performance Improvements through system design and process improvements, required</li><li>
Ability to establish medium and long-term plans, priorities, and estimate, preferred</li><li>
Experience overseeing integrations between Work Management Systems and SAP, GIS, asset management, and related enterprise platforms, preferred</li><li>
Ability to ensure Work Management applications comply with cybersecurity, PII, SOX, disaster recovery, and corporate risk requirements, preferred</li><li>
Experience directing vendors, system integrators, and service providers, including contract, SLA, and performance management, preferred</li><li>
Ability to apply SDLC, Agile, and change management practices to deliver Work Management initiatives efficiently and predictably, preferred</li><li>
Experience managing risks, issues, dependencies, and release planning for Work Management programs and projects, preferred</li><li>
Ability to support field mobility solutions that enable safe, efficient execution and completion of work orders, preferred</li></ul>
Skills and Abilities<ul><li>
Well organized, detail oriented and flexible to handle multiple assignments</li><li>
Strong written and verbal communication skills</li><li>
Ability to inspire and develop staff</li><li>
Develops and delivers effective presentations</li></ul>
Licenses and Certifications<ul><li>
Driver's License Required</li><li>
Project Management Professional (PMP) Preferred</li></ul>
Physical Demands<ul><li>
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday</li><li>
Ability to read small print and symbols</li></ul>
Additional Physical Demands<ul><li>
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.</li><li>
Must be flexible and able to work off-hours as required to support deployments, software and system upgrades, resolve production problems or respond to corporate emergencies</li></ul></div>

Enterprise Applications Manager

<div>Overview
Con Edison, a multibillion-dollar energy utility, is leading the clean energy transition in New York City and Westchester County. We are investing hundreds of millions of dollars annually to integrate distributed resources into our electric and gas systems, support electric vehicle charging infrastructure, and scale adoption of energy efficiency and clean heating technologies across our customers.Build your clean energy career while helping to support DG interconnection in the New York City area! This is a great role to demonstrate your ability to drive results, apply cross-disciplinary skills to the clean energy space, collaborate closely with diverse teams, and gain firsthand experience with the clean energy transition and the DG market.The Distributed Generation (DG) Strategy and Regulatory Section Manager will support all strategic, regulatory, and stakeholder engagement needed to execute on our mission to provide a best-in-class customer experience while supporting integration of DG onto the grid in a manner beneficial to our customers, the grid, achievement of clean energy and other policy goals, in alignment with Company business priorities.
Responsibilities
Core Responsibilities<ul><li>
Lead the Strategy, Regulatory and Policy team that develops short-and long-term customer offerings and regulatory and policy strategy to execute our DG interconnection efforts in a manner so as to maximize clean energy integration, and customer and business benefits while also aligning with stakeholders and regulators priorities and goals; this team will lead DG external communications with our regulators and stakeholders.</li><li>
Direct and develop the team responsible for financial and technical analyses, developing analytics tools, optimizing existing DG efforts, designing new DG offerings, incorporating market intelligence, and partnering with internal departments and external stakeholders to ensure Company DG initiatives align with state and city policy goals and meet regulatory requirements.</li><li>
The Section Manager will work closely with the Distribution Planning Department leadership team to align the section around a common strategy and support successful design and implementation of customer and policy offerings.</li><li>
Lead continual analysis of DG initiatives, DG market conditions, various rate structures and DG development and operating costs to support achievement of policy and Company objectives.</li><li>
Monitor and ensure close integration with DG operations of near-term strategy on a frequent basis and as part of an annual and multi-annual strategic plan.</li><li>
Lead the team that provides insights to forecasting and planning organizations within the Company to prepare and plan for DG integration onto the grid.</li><li>
Lead cross-functional teams responsible for new strategic department initiatives that may arise from time to time within the Distribution Planning department and in other internal departments.</li><li>
Be responsible to provide information and business insights and align closely with departments such as Corporate Affairs and Strategic Planning based on DG market insights.</li><li>
Provide problem solving, guidance, and strategic support to the department.</li><li>
Lead the team that develops communications and represents the Companys perspective to external stakeholders such as the New York State Department of Public Service Staff and other stakeholders. External communications will include representing the Company at conferences and other external events.</li><li>
Become recognized as an expert leader in the nation and a champion of DG integration inside and outside the Company; and work with other internal Con Edison departments and external stakeholders whose collaborative efforts can drive success to advance Company business and leadership in this space.</li><li>
Keep abreast of DG operational, technical and regulatory strategies being undertaken in neighboring jurisdictions and across the country and the world to derive lessons that can be used to improve productivity and efficient delivery of customer services, reduce the cost and/or timeline for interconnecting DG, as well as evolve policy in line with clean energy goals and other stakeholder priorities.</li><li>
Perform other related tasks and assignments as required.</li></ul>
Qualifications
Required Education/Experience<ul><li>
Master's Degree and 6 years full-time work experience, including 3 years of relevant work experience in clean energy, distributed generation, or other relevant industry. or</li><li>
Bachelor's Degree and 8 years full-time work experience, including 3 years of relevant work experience in clean energy, distributed generation, or other relevant industry.</li></ul>
Preferred Education/Experience<ul><li>
Master's Degree -MBA</li><li>
Bachelor's Degree in Business Sustainability, Energy related discipline, Economics.</li></ul>
Relevant Work Experience<ul><li>
Demonstrated ability to analyze and synthesize data into business insights and effectively communicate the information in oral and written deliverables. Required</li><li>
Ability to work effectively with ambiguity and comfortable leading in a dynamic environment. Required</li><li>
Possesses deep curiosity and strive to understand the essence of areas of focus and priority. Required</li><li>
Demonstrated success leading business or corporate strategy development. Required</li><li>
Experience with financial analysis. Required</li><li>
Demonstrated experience analyzing information, both technical and financial, and making recommendations based on that information. Required</li><li>
Demonstrated work experience leading a fast-paced, project-oriented team. Required</li><li>
Demonstrated experience leading creative solutions to strategic challenges. Required</li><li>
Proven leadership and interpersonal skills with the ability to drive results by collaborating with stakeholders to build consensus. Required</li><li>
Strong communications, presentation, writing and analytical skills. Required</li><li>
Demonstrated organizational skills, and the ability to see the big picture and at the same time pay close attention to details. Required</li><li>
Demonstrated leadership of diverse, cross-functional teams to drive business results. Preferred</li><li>
Experience and or knowledge of New York State regulatory environment and key stakeholders. Preferred</li><li>
Familiarity with utility financials. Preferred</li><li>
Working knowledge of regulatory processes such as preparation of rate proceedings, responding to commission orders and responses to interrogatories. Preferred</li><li>
Experience developing projects related to distributed energy resources or infrastructure serving customers' distributed energy needs. Preferred</li></ul>
Licenses and Certifications<ul><li>
Driver's License Required</li></ul>
Additional Physical Demands<ul><li>
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.</li><li>
Must be able and willing to travel within Company service territory, as needed.</li></ul></div>

Distributed Generation Strategy Section Manager

<div>Overview
Data Analyst must demonstrate core competencies in working with Genesys Cloud Workforce Management. This role supports call center operations by leading call volume forecasting and staffing optimization efforts to ensure workforce resources are effectively aligned with customer demand. Leveraging Genesys Cloud, the Data Analyst will analyze historical trends, high demand drivers, and operational performance data to produce accurate forecasts and convert them into actionable staffing recommendations. The role utilizes Genesys Cloud performance metrics to improve service levels, reduce average call handle time (AHT), and enhance the overall customer experience. The Data Analyst partners closely with Call Center Operations, Customer Operations Analytics, and leadership to support data driven decision making, operational efficiency, and continuous performance improvement.The Data Analyst must operate effectively in a fast paced, dynamic environment, demonstrating strong organizational and prioritization skills. The role requires the ability to effectively prioritize competing tasks to ensure timely and accurate completion of deliverables, adapt quickly to shifting priorities while maintaining high quality analytical output, and manage multiple projects simultaneously, applying sound judgment to determine urgency, impact, and importance.
Responsibilities
Core Responsibilities<ul><li>
Develop and maintain accurate call volume forecasts using historical trends, seasonality, workload drivers, and business impacts to support operational planning using Genesys Cloud</li><li>
Translate demand forecasts into staffing requirements to ensure appropriate coverage and efficient resource utilization across call center operations</li><li>
Monitor and analyze forecast to actual performance; identify variances and recommend corrective actions to improve forecast accuracy and service outcomes</li><li>
Optimize staffing strategies to improve service level attainment, reduce customer wait times, and minimize call abandon rates.</li><li>
Analyze average handle time (AHT) trends and operational drivers; partner with operations to identify efficiency improvement opportunities</li><li>
Evaluate the relationship between call demand, staffing, AHT, and service levels to support balanced and sustainable workforce plans.</li><li>
Provide data driven insights and staffing recommendations to call center leadership to support real time and long-term decision making</li><li>
Track and report on key workforce and call center KPIs, including service levels, AHT, occupancy, utilization, and forecast accuracy</li><li>
Support continuous improvement initiatives focused on enhancing call center performance and customer experience.</li><li>
Collaborate with Customer Operations, Data Analytics, and cross functional teams to align workforce planning with operational and customer service objectives.</li><li>
Ensure workforce management activities comply with Company policies, departmental standards, and applicable regulatory requirements.</li></ul>
Qualifications
Required Education/Experience<ul><li>
Bachelor's Degree 2 years of relevant experience</li><li>
Associate's Degree 4 years of relevant experience</li><li>
High School Diploma/GED 5 years of relevant experience</li></ul>
Relevant Work Experience<ul><li>
Proficiency in Genesys Cloud reporting, dashboards, and performance metrics, required.</li><li>
Knowledge of workforce management concepts, including forecast accuracy, capacity planning, shrinkage, occupancy, and utilization, required.</li><li>
Demonstrated experience developing short term and long-term call forecasts based on historical trends, seasonality, and demand drivers, required.</li><li>
Experience translating call forecasts into staffing and capacity recommendations to support service level objectives, required.</li><li>
Proven experience analyzing service levels, average handle time (AHT), volume variance, and other call center KPIs, required.</li><li>
Experience partnering with Call Center Operations, Analytics teams, and leadership to support data driven workforce decisions, required.</li><li>
Strong proficiency with Excel and reporting tools, including data analysis, modeling, and visualization, required.</li><li>
Experience working in a regulated or high-volume call center environment, required.</li><li>
Exhibits a deep commitment to excellence and a keen attention to detail, required.</li><li>
Ability to translate complex data into clear, actionable operational recommendations, required.</li></ul>
Licenses and Certifications<ul><li>
Driver's License Required</li><li>
Other: Other:Advanced coursework or certification in workforce management, forecasting, statistics, or data analytics X Preferred</li></ul>
Additional Physical Demands<ul><li>
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.</li><li>
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.</li></ul></div>

Data Analyst

Join Con Edison and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.