Qureos Mentor

Concentra

<div>Overview:
<div>
Concentra, one of the largest health care companies in the nation, is looking for a licensed Psychologist to come on site to our location as a 1099 independent contractor. This role is a contract position and is meant to compliment your current practice. A typical partnership will involve treating patients on site at Concentra for approximately a 4-hour shift on a weekly or biweekly basis.</div><div></div><div><br>
Concentra Advanced Specialists assist in the management of medically complex patients, expedite return to work and functional restoration. Working collaboratively with medical and therapy providers, you will provide specialist services and treatment to patients who have experienced a work related injury or trauma. In addition, you will communicate with employers and take an active role in the case management. The treatments you provide will make a tremendous difference in the lives of those who look to us for care and comfort.</div>
Responsibilities:
<ul><li>Half a day per week or biweekly</li><li>
Flexible scheduling with consideration of your private practice</li><li>
Examine patient for symptoms of organic, congenital, or acquired disorders and determine nature and extent; perform comprehensive examinations; utilize medical instruments and equipment when appropriate; document all medical information</li><li>
Maintain confidentiality of patient data and information</li><li>
Order and perform diagnostic tests and therapeutic procedures; interpret test results for deviations from normal; provide follow up care</li><li>
Consult with physicians, attorneys, insurance adjusters and managed care coordinators regarding status</li><li>
Develop and implement patient management plans, and assist in provision of continuity of care</li><li>
Responsible for participating in Quality Assurance, Performance Improvement activities and staff meetings</li></ul><div></div><div><br>
This position is an independent contractor role for Concentra. Compensation for services is determined by a revenue share model.</div>
Qualifications:
<ul><li>Minimum 2-5 years experience in treating patients</li><li>
Preferred experience treating work related injuries and/or mental health</li><li>
Licensure requirements of the state of practice</li><li>
Doctoral Degree in Psychology from APA approved program with APA approved internship (PsyD, PhD, EdD)</li><li>
Must have Medical Malpractice Insurance which will cover you while on site</li></ul>
Additional Data:
<div>
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Psychologist Independent Contractor

<div>Overview:
<div>
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.</div><div></div><div><br>
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.</div>
Responsibilities:
<ul><li>Greet patients and visitors</li><li>
Communicate wait times to patients and direct them accordingly</li><li>
Obtain authorization, as needed, to process patients for services</li><li>
Check in patients using appropriate patient management system</li><li>
Explain all required forms to patients and ensure proper completion of all paperwork</li><li>
Answer incoming telephone lines and direct the caller accordingly</li><li>
Contact patients regarding appointment reminders, rescheduling, or cancellations.</li><li>
Check out patients in appropriate patient management system and distribute records</li><li>
File paperwork, medical records, and correspondence</li><li>
Maintain inventory of office supplies and printed forms</li><li>
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms</li><li>
Follow HIPAA guidelines and safety rules</li><li>
Attend center staff meetings</li><li>
Participate in initial and ongoing training as required</li><li>
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group</li><li>
Assist Center Operations Director or other leader in managing daily administrative functions</li><li>
Assist in maintaining a neat, clean, and orderly appearance throughout the facility</li><li>
Use employer reporting tool to scan and distribute employer results and paperwork</li><li>
Review clinician transcriptions and enter applicable charges via internal charge entry system.</li><li>
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<div>
Education Level: High School Diploma or GED</div><div></div><div><br>
Job-Related Experience</div><ul><li>
6 months to 1 year</li><li>
Working knowledge of state-specific occupational medicine requirements preferred</li></ul><div>
Job-Related Skills/Competencies</div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Demonstrated effective communication and interaction with employers, patients, providers, and other employees</li><li>
Demonstrated ability to maintain working relationship with all levels of employees</li><li>
Demonstrated excellent customer service skills</li><li>
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications</li><li>
Ability to perform all aspects of front office operations</li><li>
Drive to achieve or exceed established service standards</li></ul><br>
<div></div>
Additional Data:
<ul><li>401(k) Retirement Plan with Employer Match</li><li>
Medical, Vision, Prescription, Telehealth, &amp; Dental Plans</li><li>
Life &amp; Disability Insurance</li><li>
Paid Time Off &amp; Extended Illness Days Offered</li><li>
Colleague Referral Bonus Program</li><li>
Tuition Reimbursement</li><li>
Commuter Benefits</li><li>
Dependent Care Spending Account</li><li>
Employee Discounts</li></ul><div>
This position is eligible to earn a base compensation rate in the state range of $18.07 to $23.49 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.</div><br>
<div></div><ul><li>
External candidates: submit your application on concentra.com/careers<br>
</li><li>
Current colleagues: visit the internal career portal on the main page of MyConcentra to apply</li><li>
Center Achievement Bonuses</li></ul><div>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div></div><div><br>
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Patient Service Specialist

<div>Overview:
<div>
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.</div><div></div><div><br>
As a Nurse Practitioner, you initiate, develop and implement nursing care plans in accordance with state laws and concurrent with Concentra medical protocols in accordance with Concentra policies, practices and procedures and applicable.</div>
Responsibilities:
<ul><li>Administers prescribed medications and treatments in accordance with approved nursing techniques and protocols.</li><li>
Observes and evaluates patient, records condition and reaction to drugs, treatments, and significant incidents</li><li>
Evaluates outcome of patient care</li><li>
Performs physical examinations and preventive health measures within prescribed guidelines and instructions of physician.</li><li>
May direct nursing care through nursing staff</li><li>
Prescribes or recommends drugs or other forms of treatment such as physical therapy, inhalation therapy or related therapeutic procedures.</li><li>
Arranges referrals, consultations, therapeutic services and confers with other specialists on course of care and treatment.</li><li>
Draws blood and prepares appropriate paperwork for laboratory pick-up.</li><li>
Performs urine drug screens, using proper chain of custody; ensures preparation for pick-up and shipment to appropriate laboratory.</li><li>
Assists in medical record maintenance by keeping health, administrative, and program records onsite, safeguarding confidentiality of employee health information.</li><li>
Dispenses medications as directed by practitioner and in accordance with state regulations.</li><li>
Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures.</li><li>
Performs ancillary testing and tasks as ordered by the Center Medical Director (PFT, EKG, injections, audiograms, blood draws) in accordance with established policies and procedures</li><li>
Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values.</li><li>
Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs.</li><li>
Ensures accuracy when completing and executing tasks such as drug screens, DOTs, bandaging, dressings and performing quality assurance checks.</li><li>
Ensures accurate, concise, timely and complete documentation of results and paperwork.</li><li>
Provides an excellent, compassionate and warm patient experience regardless of patient volume.</li><li>
Ability to manage time, prioritize and multi-task in a busy environment</li><li>
Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate.</li><li>
Ability to consistently deliver quality care in a busy clinical environment.</li><li>
Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience.</li><li>
Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care.</li><li>
Effectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book values.</li><li>
Listens to and understands internal and external client needs in order to act and address</li><li>
Committed to personal excellence and understands how daily work contributes to center operation as a whole.</li><li>
Holds self and others accountable. Is willing and able to assist others in order to achieve results.</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<ul><li>Bachelors&rsquo; degree in Nursing or related health field from an accredited college or university</li><li>
Master&rsquo;s Degree in nursing or related health field from an accredited college or university</li><li>
Graduate of an accredited Nurse Practitioner program</li><li>
Current licensed nurse practitioner in the state where employed and in accordance with state laws of practice</li><li>
Must maintain work state nurse practitioner licensure throughout the course of employment</li><li>
Customarily has at least two years of demonstrated experience in occupational medicine, urgent care or an emergency setting</li></ul><div>
Job-Related Skills/Competencies</div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Demonstrated knowledge of occupational medicine requirements (state specific)</li><li>
Demonstrated working knowledge of clinical operations</li><li>
Knowledge of laws and regulations that govern delivery of rehabilitation services</li><li>
Knowledge of worker&rsquo;s compensation and clinical procedures and all processes involved in the delivery of quality care.</li><li>
Demonstrated excellent communication skills</li><li>
Demonstrated willingness to participate in Continuing Medical Education</li></ul>
Additional Data:
<ul><li>401(k) Retirement Plan with Employer Match</li><li>
Colleague Referral Bonus Program</li><li>
Employee Discounts</li></ul><div>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div><br>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation</div><div></div><div><br>
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Nurse Practitioner OR Physician Assistant PRN

<div>Overview:
<div>
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.</div><div></div><div><br>
The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.</div>
Responsibilities:
<ul><li>Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing</li><li>
Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing</li><li>
Perform rapid screening tests (influenza, strep, mono, glucose, etc.)</li><li>
Assist providers during examination and treatment</li><li>
Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed</li><li>
Prepare and assist clinician with procedure set up and injury care</li><li>
Apply bandages, dressings and splints as ordered by the treating clinician</li><li>
Dispense medications and DME as ordered by the treating clinician in accordance with state regulations</li><li>
Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center</li><li>
Maintain supplies, clean rooms and equipment, and stock exam rooms</li><li>
Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures</li><li>
Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected</li><li>
In partnership with center leadership, assist with patient flow and volume</li><li>
Keep patients informed of expected wait times during all aspects of the center visit</li><li>
Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping</li><li>
Ensure accuracy in documentation</li><li>
Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed</li><li>
Follow HIPAA guidelines and safety rules</li><li>
Attend center staff meetings or huddles as required</li><li>
Assist in maintaining a neat, clean, and orderly appearance throughout the facility</li><li>
Complete any applicable training including but not limited to clinical competency training that occurs monthly</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<div>
Education Level: Vocational/Technical/Business School</div><ul><li>
Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)
</li></ul><div>Job-Related Experience</div><ul><li>
Customarily has at least six months or more of medical assistant experience</li><li>
Knowledge of medical procedures and medical terminology</li><li>
Working knowledge of occupational medicine requirements (state specific) preferred</li></ul><div></div><div><br>
Job-Related Skills/Competencies</div><br>
<div></div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Able to communicate both verbally and in writing in a clear, and professional manner</li><li>
Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues</li><li>
Must participate in initial and ongoing training as required</li><li>
Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection</li><li>
Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications</li></ul>
Additional Data:
<ul><li>401(k) Retirement Plan with Employer Match</li><li>
Medical, Vision, Prescription, Telehealth, &amp; Dental Plans</li><li>
Life &amp; Disability Insurance</li><li>
Paid Time Off &amp; Extended Illness Days Offered</li><li>
Colleague Referral Bonus Program</li><li>
Tuition Reimbursement</li><li>
Commuter Benefits</li><li>
Dependent Care Spending Account</li><li>
Employee Discounts</li></ul><div>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div></div><div><br>
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Medical Assistant

<div>Overview:
<div><b>
Looking for PRN? Do you have 2+ years experience as an NP / PA? Enjoy flexibility - no evenings, no weekends? This is for you!</b></div><div></div><div><br>
At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.</div><div></div><div><br>
Subject to the medical protocols established by Association and the Chief Medical Officer of Concentra and in cooperation with other physicians assigned to a clinic or &ldquo;Center&rdquo;, if any, Physician Assistant/ Nurse Practitioner shall provide primary medical direction and coordination of professional medical care within the occupational health program.</div><div></div><div><b><br>
This is a PRN role, M-F shifts, 8-5. Must cover Brentwood (Nor Cal) and other locations nearby.</b></div>
Responsibilities:
<ul><li>Examines patient, compiles patient medical data and results of examination.</li><li>
Administers or orders diagnostic tests, such as x-ray, electrocardiogram, and laboratory tests.</li><li>
Compiles patient medical data, including health history and results of physical examination.</li><li>
Interprets diagnostic test results for deviations from normal.</li><li>
Performs therapeutic procedures, such as injections, immunizations, suturing and wound care, and managing infection.</li><li>
Instructs and counsels patients regarding compliance with prescribed therapeutic regimens and health maintenance.</li><li>
Develops and implements patient management plans, records progress notes, and assists in provision of continuity of care.</li><li>
Assists in the development, implementation and revision of policies affecting medical practice judgment and quality of occupational health care.</li><li>
Assists in the development and presentation of education and instructional programs.</li><li>
Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values.</li><li>
Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs.</li><li>
Ensures accuracy when completing and executing tasks and performing quality assurance checks.</li><li>
Ensures accurate, concise, timely and complete documentation of results and paperwork.</li><li>
Provides an excellent, compassionate and warm patient experience regardless of patient volume.</li><li>
Ability to manage time, prioritize and multi-task in a busy environment.</li><li>
Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate.</li><li>
Ability to consistently deliver quality care in a busy clinical environment.</li><li>
Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience.</li><li>
Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care.</li><li>
Effectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book values.</li><li>
Listens to and understands internal and external client needs in order to act and address.</li><li>
Committed to personal excellence and understands how daily work contributes to center operation as a whole.</li><li>
Holds self and others accountable. Is willing and able to assist others in order to achieve results.</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<ul><li>Bachelors&rsquo; degree in related health field from an accredited college or university</li><li>
Licensure requirements of the state of jurisdiction</li><li>
Graduate of an accredited PA or NP program of an accredited university</li><li>
Board Certification</li><li>
Occupational Medicine experience preferred, but we are willing to train otherwise qualified candidates in this area of medicine</li><li>
FMCSA NRCME is required prior to start date - we provide this CME for colleagues not already certified</li><li>
DEA required prior to start date</li></ul><div>
Job-Related Experience</div><ul><li>
 Customarily has at least one year of demonstrated experience in occupational medicine, urgent care or an emergency setting</li></ul><div>
Job-Related Skills/Competencies</div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Demonstrated knowledge of occupational medicine requirements (state specific)
</li><li>Demonstrated working knowledge of clinical operations
</li><li>Knowledge of laws and regulations that govern delivery of rehabilitation services
</li><li>Knowledge of worker&rsquo;s compensation and clinical procedures and all processes involved in the delivery of quality care.
</li><li>Demonstrated excellent communication skills
</li><li>Demonstrated willingness to participate in Continuing Medical Education</li></ul>
Additional Data:
<ul><li>Colleague Referral Bonus Program</li><li>
Employee Discounts</li><li>
Medical Malpractice Coverage</li><li>
401K match after 1000 hours of employment</li></ul><div>
This position is eligible to earn a base compensation rate in the state range of $80.00 to $120.00 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. Accepting applications on an ongoing basis.</div><div></div><div><br>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div></div><div><br>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Accepting applications on an ongoing basis.</div><div></div><div><br>
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div><div></div><p><br>
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the San Diego County Fair Chance Ordinance.</p></div>

Physician Assistant OR Nurse Practitioner PRN

<div>Overview:
<div>
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.</div><div></div><div><br>
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.</div>
Responsibilities:
<ul><li>Greet patients and visitors</li><li>
Communicate wait times to patients and direct them accordingly</li><li>
Obtain authorization, as needed, to process patients for services</li><li>
Check in patients using appropriate patient management system</li><li>
Explain all required forms to patients and ensure proper completion of all paperwork</li><li>
Answer incoming telephone lines and direct the caller accordingly</li><li>
Contact patients regarding appointment reminders, rescheduling, or cancellations.</li><li>
Check out patients in appropriate patient management system and distribute records</li><li>
File paperwork, medical records, and correspondence</li><li>
Maintain inventory of office supplies and printed forms</li><li>
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms</li><li>
Follow HIPAA guidelines and safety rules</li><li>
Attend center staff meetings</li><li>
Participate in initial and ongoing training as required</li><li>
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group</li><li>
Assist Center Operations Director or other leader in managing daily administrative functions</li><li>
Assist in maintaining a neat, clean, and orderly appearance throughout the facility</li><li>
Use employer reporting tool to scan and distribute employer results and paperwork</li><li>
Review clinician transcriptions and enter applicable charges via internal charge entry system.</li><li>
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<div>
Education Level: High School Diploma or GED</div><div></div><div><br>
Job-Related Experience</div><ul><li>
6 months to 1 year</li><li>
Working knowledge of state-specific occupational medicine requirements preferred</li></ul><div>
Job-Related Skills/Competencies</div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Demonstrated effective communication and interaction with employers, patients, providers, and other employees</li><li>
Demonstrated ability to maintain working relationship with all levels of employees</li><li>
Demonstrated excellent customer service skills</li><li>
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications</li><li>
Ability to perform all aspects of front office operations</li><li>
Drive to achieve or exceed established service standards</li></ul>
Additional Data:
<ul><li>401(k) Retirement Plan with Employer Match</li><li>
Medical, Vision, Prescription, Telehealth, &amp; Dental Plans</li><li>
Life &amp; Disability Insurance</li><li>
Paid Time Off &amp; Extended Illness Days Offered</li><li>
Colleague Referral Bonus Program</li><li>
Tuition Reimbursement</li><li>
Commuter Benefits</li><li>
Dependent Care Spending Account</li><li>
Employee Discounts</li></ul><div>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div></div><div><br>
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

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Concentra

About Company

Psychologist Independent Contractor

Patient Service Specialist

Nurse Practitioner OR Physician Assistant PRN

Medical Assistant

Physician Assistant OR Nurse Practitioner PRN

Medical Assistant

Patient Service Specialist