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Concrete Software Solutions Pvt Ltd

Job Title: Customer Support / Customer Service Manager or Team LeadWork Mode: Work from Office Working Days: Monday to Saturday Working Hours: 9:30 AM &ndash; 6:30 PM Industry: Express Cargo / Logistics / Customer CareRole OverviewWe are looking for experienced Customer support / Customer Service Managers or Team Leads to manage customer support and reporting operations. Each manager/team lead will be responsible for supervising a team of 6+ customer support Executives handling internal and external customer coordination, reporting, and support across branches in South India.Key Responsibilities:<ul><li>Lead and manage a team of 6+ customer support / customer service executives.</li><li>Ensure accurate and timely reporting to internal stakeholders and external customers.</li><li>Coordinate with local branches across South Indian states.</li><li>Monitor daily service performance, issue resolution, and escalations.</li><li>Ensure proper usage and maintenance of WMS (Warehouse Management System).</li><li>Generate and analyze Excel-based customer reports for operational review.</li><li>Maintain high levels of customer satisfaction and internal service standards.</li></ul>Required Skills &amp; Qualifications:<ul><li>Graduate or MBA.</li><li>4 to 5+ years of experience in customer support / customer service operations.</li><li>Prior experience in express cargo, logistics, or customer care industries is a must.</li><li>Excellent communication skills in English, Hindi, Kannada, Tamil, and Telugu.</li><li>Strong leadership and people management skills.</li><li>Advanced Excel proficiency (pivot tables, VLOOKUP, dashboards, etc.).</li><li>Working knowledge of WMS or similar warehouse/logistics management software.</li></ul>Job Type: Full-timePay: &#8377;40,000.00 - &#8377;50,000.00 per monthWork Location: In person

Customer support /Customer Service Manager

3+ Years of Experience in Warehouse. English Communication Is Mandatory.Need Imediate Joiner.Job Summary: We are looking for a highly organized and detail-oriented Warehouse Executive to oversee and manage warehouse operations. The ideal candidate will ensure efficient storage, dispatch, and receipt of goods while maintaining high accuracy and compliance with safety standards.Key Responsibilities: Inventory Management:<ul><li>Maintain accurate inventory records and perform regular stock audits.</li><li>Monitor stock levels to avoid shortages or overstock situations.</li><li>Ensure proper storage and labelling of goods to facilitate easy identification and retrieval.</li></ul>Operations and Logistics: <ul><li>Coordinate inbound and outbound shipments, ensuring timely delivery of goods.</li><li>Prepare and process documentation for shipments, including invoices, packing lists, and delivery notes.</li><li>Track and report daily operational metrics to management.</li></ul>Process Improvement:<ul><li>Identify and implement process improvements to enhance efficiency and reduce costs.</li><li>Suggest and implement technologies or tools to optimize operations.</li></ul>Equipment Maintenance: <ul><li>Oversee the maintenance and servicing of warehouse equipment, such as forklifts and pallet jacks.</li><li>Report equipment malfunctions and ensure timely repairs.</li></ul>Key Competencies: <ul><li>Attention to detail and accuracy.</li><li>Problem-solving and decision-making skills.</li><li>Ability to work under pressure and meet tight deadlines.</li><li>Team leadership and collaboration.</li></ul>Physical Requirements:<ul><li>Ability to lift and move heavy objects when needed.</li><li>Comfortable working in a warehouse environment for extended periods.</li></ul>Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;35,000.00 per monthWork Location: In person

Warehouse Associate

Join Concrete Software Solutions Pvt Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Concrete Software Solutions Pvt Ltd

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Customer support /Customer Service Manager

Warehouse Associate