Qureos Mentor

Conectys

Conectys is a leader in Business Transformation Outsourcing, leveraging AI and human expertise to enhance customer experience and operational efficiency. The company specializes in areas such as content moderation, data annotation, and customer service outsourcing, providing scalable solutions across various industries. With a global presence and a commitment to innovative practices, Conectys partners with ambitious brands to drive growth and deliver exceptional service. Founded in 2004, the company operates in over 180 countries, offering multilingual support and advanced technology integration.

<div>This role follows a hybrid model &mdash; day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world&rsquo;s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers&rsquo; success our own success.

Within your role, you will:
<ul>
<li>Assist customers with inquiries via live chat or email, in French and English</li>
<li>Ensure an efficient, accurate, and high‑quality customer service experience</li>
<li>Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions</li>
<li>Diligently manage and follow up on inquiries or complaints from current and prospective users</li>
<li>Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management</li>
<li>Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner</li>
<li>Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes</li>
</ul>
What will make you successful for the role:
<ul>
<li>French proficiency as close to native level &mdash; able to confidently support users on complex, written interactions related to financial and crypto products (reading &amp; typing mandatory)</li>
<li>At least B2 level of English, written and spoken</li>
<li>Preferably 2&ndash;4 years of customer service experience, trained in frontline operations (Live Chat &amp; Email)</li>
<li>Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage</li>
<li>Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred</li>
<li>Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics</li>
<li>Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms</li>
<li>Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests</li>
<li>Ability to perform 5 days&rsquo; shift work, including weekends and public holidays (8am&ndash;5pm / 4pm&ndash;1am / 12am&ndash;9am)</li>
<li>Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model</li>
</ul>
Sounds good? Find out what you can get:
<ul>
<li>Exposure to a global crypto‑currency leader (Bybit), supporting an international user base</li>
<li>A challenging fintech environment where accuracy, learning, and initiative are encouraged</li>
<li>Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products</li>
<li>International exposure and collaboration with distributed, multicultural teams</li>
<li>Competitive compensation and benefits aligned with experience and shift patterns</li>
<li>A growing project where your contribution and expertise are visible</li>
<li>Developed Learning &amp; Development programs to support your growth</li>
</ul>
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.</div>

Customer Support Representative with French – Crypto Platform | Bybit account (Chat & Email)

<div>This role follows a hybrid model &mdash; day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world&rsquo;s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers&rsquo; success our own success.

Within your role, you will:
<ul>
<li>Assist customers with inquiries via live chat or email, in Spanish and English</li>
<li>Ensure an efficient, accurate, and high‑quality customer service experience</li>
<li>Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions</li>
<li>Diligently manage and follow up on inquiries or complaints from current and prospective users</li>
<li>Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management</li>
<li>Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner</li>
<li>Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes</li>
</ul>
What will make you successful for the role:
<ul>
<li>Spanish proficiency as close to native level &mdash; able to confidently support users on complex, written interactions related to financial and crypto products (reading &amp; typing mandatory)</li>
<li>At least B2 level of English, written and spoken</li>
<li>Preferably 2&ndash;4 years of customer service experience, trained in frontline operations (Live Chat &amp; Email)</li>
<li>Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage</li>
<li>Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred</li>
<li>Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics</li>
<li>Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms</li>
<li>Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests</li>
<li>Ability to perform 5 days&rsquo; shift work, including weekends and public holidays (8am&ndash;5pm / 4pm&ndash;1am / 12am&ndash;9am)</li>
<li>Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model</li>
</ul>
Sounds good? Find out what you can get:
<ul>
<li>Exposure to a global crypto‑currency leader (Bybit), supporting an international user base</li>
<li>A challenging fintech environment where accuracy, learning, and initiative are encouraged</li>
<li>Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products</li>
<li>International exposure and collaboration with distributed, multicultural teams</li>
<li>Competitive compensation and benefits aligned with experience and shift patterns</li>
<li>A growing project where your contribution and expertise are visible</li>
<li>Developed Learning &amp; Development programs to support your growth</li>
</ul>
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.</div>

Customer Support Representative with Spanish – Crypto Platform | Bybit account (Chat & Email)

<div>This role follows a hybrid model &mdash; day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world&rsquo;s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers&rsquo; success our own success.

Within your role, you will:
<ul>
<li>Assist customers with inquiries via live chat or email, in English</li>
<li>Ensure an efficient, accurate, and high‑quality customer service experience</li>
<li>Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions</li>
<li>Diligently manage and follow up on inquiries or complaints from current and prospective users</li>
<li>Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management</li>
<li>Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner</li>
<li>Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes</li>
</ul>
What will make you successful for the role:
<ul>
<li>English proficiency as close to native level &mdash; able to confidently support users on complex, written interactions related to financial and crypto products (reading &amp; typing mandatory)</li>
<li>Preferably 2&ndash;4 years of customer service experience, trained in frontline operations (Live Chat &amp; Email)</li>
<li>Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage</li>
<li>Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred</li>
<li>Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics</li>
<li>Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms</li>
<li>Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests</li>
<li>Ability to perform 5 days&rsquo; shift work, including weekends and public holidays (8am&ndash;5pm / 4pm&ndash;1am / 12am&ndash;9am)</li>
<li>Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model</li>
</ul>
Sounds good? Find out what you can get:
<ul>
<li>Exposure to a global crypto‑currency leader (Bybit), supporting an international user base</li>
<li>A challenging fintech environment where accuracy, learning, and initiative are encouraged</li>
<li>Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products</li>
<li>International exposure and collaboration with distributed, multicultural teams</li>
<li>Competitive compensation and benefits aligned with experience and shift patterns</li>
<li>A growing project where your contribution and expertise are visible</li>
<li>Developed Learning &amp; Development programs to support your growth</li>
</ul>
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.</div>

Customer Support Representative with English – Crypto Platform | Bybit account (Chat & Email)

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers&rsquo; success our own success.Your responsibilities:<ul><li>Support clients via live chat and email, ensuring a high-quality customer experience.</li><li>Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.</li><li>Manage and follow up on customer inquiries and complaints efficiently.</li><li>Identify and escalate operational issues, discrepancies, or potential risks to management.</li><li>Gather customer insights and contribute to process and service improvements.</li></ul>What will make you successful in the role:Language requirements:<ul><li>C1 level of English (written &amp; spoken).</li></ul>Other requirements:<ul><li>Previous experience in customer service or frontline support (live chat/email preferred).</li><li>2+ years of relevant experience is a strong advantage.</li><li>Experience in fintech, financial services, dispute resolution or crypto trading is a plus.</li><li>Strong attention to detail with confidence working with numbers and data.</li><li>Customer-focused, proactive team player with solid communication skills.</li><li>Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).</li></ul>Sounds good? Find out what you can get:<ul><li>Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.</li><li>Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.</li><li>Global Exposure: Support an international client base and collaborate with diverse teams.</li><li>Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.</li><li>Fresh start: A new project where your contributions are noticed.</li><li>Developed Learning &amp; Development program to support your growth.</li></ul>We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.Work Location: Hybrid remote in Cairo

Customer Support Representative with English – FinTech/Crypto Platform (Chat & Email)

<div><div>Who We Are:

At Conectys, we&rsquo;re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust &amp; Safety compliance, Data Annotation &amp; Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth

As part of our 2026 transformation plan, we are launching a Gig platform and we are looking for a Product Manager who will help us build and scale it into a world-class product.

The Role:

As a Product Manager, you will be responsible for building and evolving our gig platform, ensuring it delivers value to both clients and gig workers. You will focus on product strategy, feature development, and user experience, working closely with engineering, operations, and business stakeholders.

What You&rsquo;ll Do:
<ul>
<li>Define and drive the product vision, roadmap, and priorities</li>
<li>Translate business goals into clear product requirements and KPIs</li>
<li>Design and optimize core platform features (e.g. onboarding, matching, task flows, quality systems)</li>
<li>Improve user experience for both clients and gig workers</li>
<li>Work closely with Engineering, Operations, and Business teams to deliver scalable solutions</li>
<li>Analyze platform data (conversion, engagement, retention) and continuously optimize performance</li>
<li>Act as the voice of the user (both gig workers and clients)</li>
</ul>
What You&rsquo;ll Own:

 Product roadmap &amp; feature development

Platform performance (conversion, engagement, retention)
<ul><li>️ Core product flows (onboarding, matching, workflows, quality)</li></ul>

Product-driven growth and optimization

What You Bring:
<ul>
<li>5+ years of experience in Product Management</li>
<li>Experience working on digital platforms (ideally gig platforms, or alternatively marketplaces / two-sided platforms)</li>
<li>Proven track record of building or scaling products</li>
<li>Strong analytical skills and experience working with data</li>
<li>Ability to work in ambiguous, fast-paced environments</li>
<li>Strong stakeholder management and communication skills</li>
</ul>
Nice to have:
<ul>
<li>Experience in gig economy / crowdsourcing</li>
<li>Familiarity with AI-driven products, automation, or data platforms</li>
</ul>
Why You&rsquo;ll Love It:

Remote-first environment with global exposure

Opportunity to build a product from an early stage

High ownership and real impact on business outcomes

Fast-paced, entrepreneurial culture</div></div><div></div>

Product Manager – Gig Platform

<div><div>Who We Are:

At Conectys, we&rsquo;re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust &amp; Safety compliance, Data Annotation &amp; Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth

As part of our transformation, we are launching a Gig platform and looking for a Business Development Manager to drive client acquisition and commercial growth.

The Role:

As a Business Development Manager, you will be responsible for bringing clients to the platform and building revenue streams. You will define and execute the go-to-market strategy, engage with potential clients, and position our platform as a scalable solution for flexible workforce needs.

What You&rsquo;ll Do:
<ul>
<li>Identify and acquire new clients for the gig platform</li>
<li>Build and execute go-to-market strategy</li>
<li>Develop strong value propositions tailored to different industries</li>
<li>Lead the full sales cycle: from lead generation to closing deals</li>
<li>Work closely with Product and Operations to align offering with client needs</li>
<li>Gather market feedback and influence product direction</li>
<li>Build long-term relationships with key clients</li>
</ul>
What You&rsquo;ll Own:

 Revenue generation and pipeline development

Go-to-market strategy and execution

 Client acquisition and relationship management

 Commercial input into product and offering

What You Bring:
<ul>
<li>5+ years of experience in Business Development / Sales</li>
<li>Strong client-facing experience and track record of closing deals</li>
<li>Experience in:</li>
<li>BPO / outsourcing / CX / operations services (preferred), OR</li>
<li>digital platforms / marketplace environments</li>
<li>Strong commercial mindset and ability to translate client needs into solutions</li>
<li>Experience working in fast-paced, international environments</li>
</ul>
Nice to have:
<ul>
<li>Experience with Gig economy / crowdsourcing models</li>
<li>Existing network in relevant industries</li>
</ul>
Why You&rsquo;ll Love It:

Remote-first environment with global exposure

Opportunity to build a new business line from the ground up

Direct impact on revenue and growth

High ownership and visibility</div></div><div></div>

Business Development Manager – Gig Platform

Join Conectys and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.