Qureos Mentor

CONNEXUS CREDIT UNION

<div>Connexus Credit Union - Who We Are:
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.
Connexus offers an Amazing Benefits package:<ul><li>
20 days of paid time off and 10 paid holidays</li><li>
16 hours of paid Volunteer Time Off</li><li>
401K Retirement with up to 6% employer match</li><li>
Excellent Health, Dental, Vision insurance, including multiple plan options</li><li>
Health Savings Account with generous employer contributions</li><li>
Employer paid Life insurance, Short-Term and Long-Term Disability</li><li>
Tuition Reimbursement from $4,000 - $7,000 per calendar year</li><li>
Robust Learning and Development program that includes an annual professional development stipend</li></ul>
Starting wage of $17.00/hr. and higher based on prior experience!
Bring your customer service experience and we will give you the tools and training to achieve excellence. If you have a hunger to learn and positive energy, join us for bankers' hours with teams and leaders who want you to be your personal and professional best.
Responsibilities:<ul><li>
Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to achieve mutually beneficial outcomes.</li><li>
As the first point of contact for our members, provide best in class service and make informed recommendations to help our members achieve their financial goals.</li><li>
Promptly and accurately assists members at the counter, drive-up, phone or via mail correspondence with all types of financial transactions, including troubleshooting as necessary, while keeping information in the strictest confidence.</li><li>
Educate our members about opportunities to enhance their financial landscape, while promoting Connexus products, services or policies.</li><li>
Complete member transactions accurately and efficiently, adhering to department, organizational and federal guidelines and procedures.</li><li>
Operate and balance cash drawer daily with minimal balancing errors.</li><li>
Monitor and respond as needed in chat queues in order to achieve interdepartmental synergy and provide members with a seamless experience, regardless of their contact channel.</li><li>
Protect member and credit union assets through risk mitigation, fraud prevention and confidentiality.</li><li>
Achieve individual performance goals as assigned and positively contribute to branch goal attainment.</li><li>
Take initiative for your personal development and stay informed of all credit union products, services and procedures.</li></ul>
Position Requirements:<ul><li>
Demonstrated knowledge of basic math skills and cash handling experience to count cash and balance cash drawer accurately and proficiently is Required.</li><li>
1+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals is preferred.</li><li>
Follows established routines under close supervision.</li><li>
Uses normal courtesy and workplace professionalism. Interacts with co-workers and members. Demonstrates behaviors that support our values and culture.</li><li>
Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.</li><li>
Ability to be entrusted with the handling of confidential and personal matters and to remain calm under pressure.</li><li>
Demonstrated ability to be a team player, with willingness to work in a fast-paced, flexible environment.</li></ul>
Connexus Credit Union's Employer Recognitions:<ul><li>
2026 Best Place to Work in IT, Computer World</li></ul>
Equal Opportunity Employer/Disabled/Veterans/41 CFR 60&ndash;1.4, 41 CFR 60-1.35</div>

Member Services Representative

<div>Connexus Credit Union - Who We Are:
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.
This position is a temporary contract role and is not a permanent employment opportunity.
About the Role:
Our Card Fraud Specialist is responsible for a variety of activities such as initiating card disputes, processing reports, and working claims to ensure compliance with Regulation E. This position not only serves as a subject matter expert in card fraud, they will also assist members and employees of Connexus over the phone to provide guidance, support, and investigate claims. If you have a hunger to learn, a desire to help others, and thrive in change, join our team for the opportunity to be your personal and professional best. 
Responsibilities:<ul><li>
Receives and analyzes fraud and non-fraud card disputes from members and employees and determines appropriate resolutions.</li><li>
Complete daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E and Credit Union policy.</li><li>
Troubleshoot common debit card issues, order debit cards and perform card maintenance as necessary.</li><li>
Answer incoming member and department phone calls to resolve and investigate debit card fraud claims.</li><li>
Review and work daily Velera reports to ensure proper tracking of case status while ensuring applicable follow-ups are completed and notices are sent.</li><li>
Initiate outbound member calls to review submitted cases and gather additional documentation as needed.</li><li>
Collaborate with other Connexus departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Card Fraud Manager or Card Fraud Analyst.</li></ul>
Position Requirements:<ul><li>
This position is Remote.</li><li>
1+ years related experience is Required.</li><li>
Experience in financial institutions is Required.</li><li>
Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency.</li><li>
Possesses proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. documents, spreadsheets, email, etc.) and enter/retrieve information using various applications/systems.</li><li>
Excellent verbal and written communication skills to effectively communicate with all levels of bank and external customers.</li><li>
Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report.</li></ul>
Connexus Credit Union's Employer Recognitions:<ul><li>
2026 Best Place to Work in IT, Computer World</li></ul>
Equal Opportunity Employer/Disabled/Veterans/41 CFR 60&ndash;1.4, 41 CFR 60-1.35</div>

Card Fraud Specialist

Join CONNEXUS CREDIT UNION and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CONNEXUS CREDIT UNION

About Company

Member Services Representative

Card Fraud Specialist