Qureos Mentor

Conservatorium Hotel

<div><div><div><p>Guest Relations Agent
 </p><div></div><div><div><ul><li>JR-03992
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Downtown, Dubai
</div></li>
</ul></div></div><div></div><div><div><div><p>Mandarin Oriental Downtown, Dubai is looking for a Guest Relations Agent to join our Front Office team.</p>
<p></p>
</div><div><p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p></p>
</div><div><p>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p></p>
</div><div><p>Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p></div>
<div>
<p></p><p><b>About the job</b></p>
</div>
<p></p><div><p>Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Guest Relations Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Guest Relations Agent reports to Guest Relations Manager.</p>
</div>
<p></p><div><p><b>As a </b><b>Guest Relations Agent</b><b>, you will be responsible for the following duties:</b></p>
</div>
<div><ul><li><p>Assist the Guest Relations Manager with VIP room inspections, guest greetings, amenity requests, and daily operations including communication forms and meetings.</p></li>
<li><p>
Monitor guest preferences, manage inventory and billing processes, and support the Front Office during peak periods.</p></li>
<li><p>
Ensure compliance with safety, hygiene, and industry regulations while maintaining quality assurance through inspections and audits.</p></li>
<li><p>
Establish personal connections with guests, track arrivals and departures, and proactively attend to individual guest needs throughout their stay.</p></li>
<li><p>
Foster teamwork, provide coaching, and collaborate with multiple departments to ensure smooth operations and high colleague satisfaction.</p></li>
<li><p>
Deliver exceptional guest service, handle complaints, perform check-ins/outs, and create memorable &ldquo;WOW&rdquo; moments aligned with MOHG Legendary Quality Experiences (LQEs).</p></li>
</ul></div>
<p></p><div><p><b>As a </b><b>Guest Relations Agent</b><b>, we expect from you:</b></p>
</div>
<div><ul><li><p>Senior school qualification with at least 2 years&rsquo; experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, and other Front Office systems.</p></li>
<li><p>
Communicates effectively in English; additional language skills in Arabic or others are preferred.</p></li>
<li><p>
Demonstrates strong problem-solving abilities and the capacity to deliver high-level customer service tailored to guest expectations.</p></li>
<li><p>
Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</p></li>
<li><p>
Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</p></li>
</ul></div>
</div><p></p><div><div><p><b>Our commitment to you</b></p>
</div>
<div><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul></div>
<p></p><div><p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div></div></div>

Guest Relations Agent

<div><div><div><p>Sous Chef - Noia
 </p><div></div><div><div><ul><li>JR-03902
</li> </ul></div><div></div><div><ul><li>Culinary / Kitchen
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Downtown, Dubai
</div></li>
</ul></div></div><div></div><div><p>Mandarin Oriental Downtown, Dubai is looking for a Sous Chef to join our Greek Restaurant.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p></p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p><p></p><p><b>
About the job</b></p><p></p><p>
Based at the Mandarin Oriental Downtown, Dubai within the Greek Restaurant in Dubai, the Sous Chef is responsible to assist the Head Chef to ensure the highest quality of food and exceptional dining experience for our guests. You will lead a team of passionate chefs, oversee daily operations and contribute to the creation of exquisite Greek dishes. Sous Chef reports to the Head Chef.</p><p></p><p><b>
As a </b><b>Sous Chef, you will be responsible for the following duties:</b></p><ul>
<li><p>
Support the Head Chef in menu planning and execution of premium Greek cuisine that reflects luxury and culinary excellence.</p></li>
<li><p>
Oversee kitchen operations, ensuring top-quality food preparation, presentation, hygiene, and safety standards.</p></li>
<li><p>
Manage food costs, inventory, and procurement efficiently to maintain profitability without sacrificing quality.</p></li>
<li><p>
Ensure strict adherence to hygiene and food safety regulations in compliance with hotel and local standards.</p></li>
<li><p>
Lead, mentor, and inspire the culinary team, fostering a collaborative and innovative kitchen environment.</p></li>
<li><p>
Work closely with the Service team to enhance guest satisfaction, drive revenue, and stay ahead of culinary trends.</p></li>
</ul><p></p><p><b>
As a </b><b>Sous Chef, we expect from you:</b></p><ul>
<li><p>
Proven experience as a Sous Chef in a five-star luxury hotel or fine dining setting; Michelin-star and pre-opening experience in the UAE/Middle East is a plus.</p></li>
<li><p>
Expertise in Greek cuisine, with deep knowledge of traditional ingredients and techniques, paired with a flair for creativity and innovation.</p></li>
<li><p>
Strong grasp of food cost control, inventory management, and procurement to support profitability and efficiency.</p></li>
<li><p>
Excellent leadership skills, capable of guiding and motivating a diverse culinary team in a high-performance environment.</p></li>
<li><p>
Outstanding communication skills in English; fluency in Greek is a strong advantage.</p></li>
<li><p>
Highly organised and detail-oriented, able to multitask and prioritize effectively in a fast-paced, guest-focused setting.</p></li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div></div></div></div><p></p>

Sous Chef - Noia

<div><div><div><p>Chef de Cuisine - Rawya Restaurant
 </p><div></div><div><div><ul><li>543681
</li> </ul></div><div></div><div><ul><li>Culinary / Kitchen
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Mandarin Oriental, Muscat
</div></li>
</ul></div></div><div></div><div><p><b>Chef de Cuisine &ndash; Rawya Restaurant</b></p>
<p>
Mandarin Oriental Muscat is looking for a <b>Chef de Cuisine &ndash; Rawya Restaurant </b>to join our<b> culinary</b> team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p><b>
Mandarin Oriental Muscat</b></p>
<p>
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.</p>
<p>
For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Oversee all operational and administrative culinary aspects Rawya restaurant. He will furthermore oversee the culinary operation on level 1 and level 2, including the MO Club, Pool side bar, Sea breeze Terrace &amp; MO club Lounge as appropriate and be able to prioritize the required level of engagement in both areas depending on business volumes and other related parameters.</li>
<li>Create and maintain a great synergy between Rawya and other kitchens Kitchen to assure maximum efficiency.</li>
<li>Work closely with the respective Restaurant Manager and Executive Chef to plan menus, prices and promotional events for the Restaurants in order to maximize revenue generating opportunities in line with market demands.</li>
<li>Regularly review menus regarding popularity of dishes, food cost and season with the respective Restaurant Manager and suggest new menu proposals to the Executive Chef.</li>
<li>Ensure plating guides are up to date and distributed appropriately.</li>
<li>Ensure that all plating guides are followed according to set dish description, cooking method and presentation image.</li>
<li>Ensure that all Cuisines within 3 meal restaurants. He will furthermore oversee the culinary operation on level 1 and level 2, including the MO Club, Pool side bar, Sea breeze Terrace &amp; MO club Lounge.</li>
<li>are prepared in the most authentic way as standards set by the Executive Chef.</li>
<li>Support Restaurant Manager in overview of all IG point of sales related set ups and carry out regular checks on accuracy of all items.</li>
<li>Constantly identify areas for improvement in food and beverage quality by reviewing various quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Restaurant Manager.</li>
<li>Encourage proactive, efficient and effective inter-departmental communication within and beyond the Food and Beverage division in order to promote a climate of teamwork and enthusiasm.</li>
<li>Provide leadership, direction and support to all colleagues at any time.</li>
<li>Train, evaluate and schedule all colleagues in accordance with the applicable standards, policies and as per the overall business requirements.</li>
<li>Liaise with the Learning &amp; Development Manager on departmental learning and development needs for all colleagues of the restaurants and oversee the overall training activities of the outlets including a heavy involvement in classroom training, role plays and on the job trainings.</li>
<li>Oversee preparation of weekly roster.</li>
<li>Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly.</li>
<li>Support the Chief Steward in creating the cleaning and side duty schedules for all positions and ensure compliance and follow through.</li>
<li>Oversee and follow through the food safety standards set by Mandarin Oriental Muscat, Safe &amp; Sound and through the local Qatar Municipality rules and regulation.</li>
<li>Always supervise the maintenance and cleanliness of the Kitchens and Stewarding area and carry out daily checks and monthly walk-throughs with the respective stewarding and engineering colleagues. Follow up accordingly on the produced reports to achieve an immaculate environment.</li>
<li>Ensure proper care, security and maintenance of all hotel equipment through attentive supervision.</li>
<li>Ensure that all buffet displays are food safe, creative, clean and with attention to detail as per set standards by the Executive Chef.</li>
<li>Ensure that Mandarin Oriental, Muscat&rsquo;s grooming and appearance standards are implemented and always maintained to reflect an image of professionalism and care.</li>
</ul><ul><li>Personally follow up with guests where possible or required and show presence in the dining area regularly.</li>
<li>Personally monitor and follow through on any requirements of VIP guests who are dining in the Restaurants as well as for special dietary requirements.</li>
<li>Ensure customer satisfaction in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
<li>Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the Restaurants in cooperation with the Restaurant manager.</li>
</ul><ul><li>Communicate Rules &amp; Regulations to all colleagues by using the Colleague Handbook and any other appropriate documents.</li>
<li>Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental, Muscat&rsquo;s procedures.</li>
<li>Conduct daily meetings with the team and provide a regular forum for two-way communication with the whole team.</li>
<li>Conduct weekly hands-on dish training to ensure food knowledge and cooking methods are always up to date.</li>
<li>Ensure recipe costings are up to date and in line with selling prices.</li>
<li>Oversee and take full responsibility of all food safety related administration.</li>
<li>Ensure support is given to the Commissary and Butchery for the daily market list and inventory control.</li>
<li>Maintain solid records of all holiday and PH clearance and assure none are accumulated within the Kitchen.</li>
<li>Monitor the monthly P&amp;L and food cost and carry out regular detailed analysis of outlet related financial information including menu engineering.</li>
<li>Follow all procedures, policies and practices with regard to the Jardine audit related requirements for the culinary department.</li>
<li>Support Banquet if required for any events or outside catering events with manpower or with actual dishes.</li>
<li>To be updated with the latest food trends in the F&amp;B industry to ensure the outlet Cuisine and Buffets are in line or ahead of international standards.</li>
<li>Plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.</li>
<li>Attend and participate in all required meetings as scheduled.</li>
<li>Perform any other reasonable duties as required by the Executive Chef.</li>
</ul>
<p><b>Our commitment to you</b></p>
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div></div></div></div>

Chef de Cuisine - Rawya Restaurant

<div><div><div><p>Assistant Guest Relations Manager
 </p><div></div><div><div><ul><li>JR-03920
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Downtown, Dubai
</div></li>
</ul></div></div><div></div><div><p>Mandarin Oriental Downtown, Dubai is looking for an Assistant Guest Relations Manager to join our Guest Relations team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p></p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p><p></p><p><b>
About the job</b></p><p></p><p>
Based at the Mandarin Oriental Downtown, Dubai within the Guest Relations department in Dubai, the Assistant Guest Relations Manager is responsible to oversee Guest Relations department, Coffee person and Lobby hostess teams. They will be the key liaison between the hotel and our guests and will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Assistant Guest Relations Manager reports to the Guest Relations Manager.</p><p></p><p><b>
As an </b><b>Assistant Guest Relations Manager, you will be responsible for the following duties:</b></p><ul>
<li><p>
Serve as the main ambassador of the hotel, ensuring all guest interactions reflect professionalism, care, and brand standards.</p></li>
<li><p>
Oversee all guest relations functions, including VIP arrangements, special requests, and personalized experiences to drive guest satisfaction and loyalty.</p></li>
<li><p>
Lead, coach, and support the Guest Relations team, fostering teamwork, accountability, and adherence to hotel policies and service standards.</p></li>
<li><p>
Coordinate closely with key departments to ensure smooth operations, timely communication, and seamless delivery of VIP amenities and services.</p></li>
<li><p>
Analyse guest feedback and satisfaction data to identify improvement areas, enhance service quality, and support ongoing training initiatives.</p></li>
<li><p>
Promote a positive workplace culture by encouraging collaboration, recognizing achievements, resolving conflicts constructively, and modeling service excellence.</p></li>
</ul><p></p><p><b>
As an </b><b>Assistant Guest Relations Manager, we expect from you:</b></p><ul>
<li><p>
At least 3 years of experience in a luxury 5-star hotel environment.</p></li>
<li><p>
Minimum 2 years of Front Office or Guest Relations experience in a luxury hotel.</p></li>
<li><p>
Minimum 2 years of Butler experience in a luxury setting.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, Alice, Alliants, Seven Rooms, and Rex systems.</p></li>
<li><p>
Previous hotel pre-opening experience is an advantage.</p></li>
<li><p>
Middle East experience and fluency in multiple languages are preferred.</p></li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Assistant Guest Relations Manager

<div><div><div><p>Assistant Revenue Manager - Rooms
 </p><div></div><div><div><ul><li>JR-02657
</li> </ul></div><div></div><div><ul><li>Commercial &amp; Brand/Marketing
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Jumeira, Dubai
</div></li>
</ul></div></div><div></div><div><p>Mandarin Oriental Jumeira, Dubai is looking for an <b>Assistant Revenue Manager &ndash; Rooms </b>to join our <b>Revenue Team</b>.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p>
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.</p><p></p><p><b>
About the job</b></p><p>
The Assistant Revenue Manager &ndash; Rooms supports the Director of Revenue Management in driving the hotel&rsquo;s rooms revenue strategy to ensure maximum profitability and optimal market share. The role assists in implementing the MOHG revenue management systems, supporting the forecasting, budgeting, and pricing processes, and ensuring the consistent application of the hotel&rsquo;s yield strategy across all segments and channels.</p><p>
This position bridges analytical work and practical execution &mdash; providing daily oversight on pricing, distribution, and demand analysis while collaborating closely with Sales, Reservations, and Marketing to ensure that business decisions align with the overall commercial strategy of Mandarin Oriental Jumeira, Dubai.</p><p>
The Assistant Revenue Manager acts as a deputy to the Director of Revenue Management and plays an active role in mentoring junior team members, contributing to weekly revenue meetings, and supporting tactical decision-making.</p><p></p><p><b>
As an Assistant Revenue Manager - Rooms, you will be responsible for the following duties:</b></p><p></p><p><i>
General:
</i></p><ul><li><p>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</p></li>
<li><p>
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.</p></li>
<li><p>
It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.</p></li>
<li><p>
It is part of your role and your responsibility to fully support all learning and development activities.</p></li>
<li><p>
On The Job trainers and trainings.</p></li>
<li><p>
Group Training Technique trainers and trainings.</p></li>
<li><p>
Update and maintain a complete Training Matrix for your department.</p></li>
<li><p>
Update and maintain Job Description and Job Specification Matrix for your department.</p></li>
<li><p>
Ensure the colleagues&rsquo; career path and development needs are being prioritised and documented in accordance with the MO Profile online system.</p></li>
<li><p>
Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.</p></li>
<li><p>
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</p></li>
<li><p>
Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</p></li>
<li><p>
Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</p></li>
<li><p>
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</p></li>
<li><p>
Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</p></li>
<li><p>
Act as a hotel ambassador at all times.</p></li>
<li><p>
To carry out any additional duties requested by management, related to hotel operational activities.</p></li>
</ul><p></p><p><i>
Managerial Duties:</i></p><ul>
<li><p>
Assist in the development and implementation of room revenue management strategies to maximize RevPAR and profitability.</p></li>
<li><p>
Prepare and present data for weekly Revenue Strategy Meetings, supporting decision-making with accurate analysis.</p></li>
<li><p>
Support monitoring of market trends, competitor rates, and demand patterns to recommend tactical actions.</p></li>
<li><p>
Oversee daily pricing and inventory management in coordination with Reservations and Distribution.</p></li>
<li><p>
Ensure all pricing decisions align with the hotel&rsquo;s positioning, rate parity standards, and MOHG guidelines.</p></li>
<li><p>
Maintain regular communication with the Sales and Marketing teams to align strategies across all business segments.</p></li>
<li><p>
Contribute to accurate monthly forecasts and assist in the annual budget process.</p></li>
<li><p>
Support in tracking and analysing denied, lost, and cancelled business.</p></li>
<li><p>
Ensure the Revenue Management systems and PMS are maintained accurately and efficiently.</p></li>
</ul><p></p><p><i>
Departmental Duties:</i></p><ul>
<li><p>
Support daily inventory control, rate loading, and restriction management.</p></li>
<li><p>
Review pickup, pace, and channel performance reports to identify trends and opportunities.</p></li>
<li><p>
Assist in ensuring pricing logic and room type hierarchy is maintained across all systems.</p></li>
<li><p>
Collaborate with the Sales and Reservations teams to ensure negotiated contracts and promotions are accurately loaded.</p></li>
<li><p>
Support forecast preparation (3-day, 10-day, 30-day, 90-day) for transient and group segments.</p></li>
<li><p>
Monitor performance of key distribution channels and online partners, ensuring rate integrity.</p></li>
<li><p>
Support the development of the rooms budget and marketing plan components related to pricing and segmentation.</p></li>
<li><p>
Assist in evaluating daily, weekly, and monthly STR performance and recommend actions to maintain competitive positioning.</p></li>
<li><p>
Ensure systems (IDeaS, PMS, SynXis, etc.) are used effectively to manage demand and pricing controls.</p></li>
<li><p>
Maintain a detailed understanding of market segmentation, lead times, and booking behavior to guide strategy.</p></li>
<li><p>
Provide analytical support for promotional planning, rate testing, and displacement analysis.</p></li>
</ul><p></p><p><i>
4. Customer Focus:</i></p><ul>
<li><p>
Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience</p></li>
<li><p>
Services our customers in order to grow market share</p></li>
<li><p>
Build strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively</p></li>
<li><p>
Sets a positive example for the Reservations Service Department</p></li>
</ul><p></p><p><i>
5. Colleague Relations:</i></p><ul>
<li><p>
Develops, implements and maintains a departmental orientation program for colleagues to receive the appropriate new hire training to successfully perform their job</p></li>
<li><p>
Manages team performance through developments plans, monitoring progress on a monthly basis</p></li>
<li><p>
Utilizes all available on the job training tools for colleagues</p></li>
<li><p>
Ensures an excellent working relationship with all colleagues within hotel</p></li>
<li><p>
Administrative Duties:</p></li>
<li><p>
Prepares weekly and monthly forecasts</p></li>
<li><p>
Ensures that all booking systems are maintained to achieve optimal results, liaises with Marketing team to ensure content is up to date</p></li>
<li><p>
Completes and analyses month-end reports</p></li>
<li><p>
Maintains accurate records of room type selling and sets targets for the team</p></li>
</ul><p></p><p><i>
Additional Duties:</i></p><ul>
<li><p>
Participate in departmental and inter-departmental meetings as required.</p></li>
<li><p>
Support ad-hoc analysis and projects assigned by the Director of Revenue Management or Director of Commercial Strategy.</p></li>
</ul><p></p><p><b>
As an Assistant Revenue Manager - Rooms, we expect from you to have:</b></p><ul>
<li><p>
Degree or Higher National Diploma in Hospitality/Hotel/Business Management.</p></li>
<li><p>
Minimum of 4 years&rsquo; experience in Revenue Management in a luxury hotel environment.</p></li>
<li><p>
Experience with revenue management systems (IDeaS preferred) and property management systems.</p></li>
<li><p>
Strong analytical and numerical skills, with attention to detail.</p></li>
<li><p>
Proficiency in MS Office, particularly Excel and PowerPoint.</p></li>
<li><p>
Excellent interpersonal, verbal, and written communication skills in English.</p></li>
<li><p>
Ability to manage multiple priorities in a fast-paced environment.</p></li>
<li><p>
Previous experience in the GCC preferred.</p></li>
</ul><p></p><p><b>
Our commitment to you:
</b></p><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div></div></div></div><p></p>

Assistant Revenue Manager - Rooms

<div><div><div><p>Director of Events
 </p><div></div><div><div><ul><li>541808
</li> </ul></div><div></div><div><ul><li>Commercial &amp; Brand/Marketing
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div><p>The key responsibilities of the role are:</p>
<p>
1. Strategic Event Planning &amp; Development</p>
<ul>
<li>Accountable for creating and implementing the resort's long-term events strategy, aligning with the overall business goals and positioning in the ultra-luxury market.</li>
<li>Work in partnership with the Sales and Marketing teams to identify key business opportunities that drive event bookings, including exclusive weddings, corporate retreats, fashion shows, product launches, and high-profile social gatherings.</li>
<li>Lead market research and competitive analysis to continuously innovate and tailor event offerings that appeal to ultra-high-net-worth individuals (UHNWIs), A-list celebrities, and global corporate leaders.</li>
<li>Develop a comprehensive calendar of signature events, ensuring that each event reflects the unique selling points of the resort.</li>
</ul>
<p>2. Client Relationship Management &amp; VIP Liaison</p>
<ul>
<li>Own the client relationship lifecycle, from initial inquiry to post-event follow-up, ensuring high-touch, personalized service at each stage.</li>
<li>Serve as the primary point of contact for VIP clients, providing concierge-level support and anticipating their needs to ensure flawless execution of every detail.</li>
<li>Work closely with wedding planners, corporate event organizers, and luxury event agencies to build partnerships that drive repeat business.</li>
<li>Maintain an extensive database of high-profile clientele, ensuring that tailored communications, offers, and services are delivered to these guests before, during, and after events.</li>
</ul>
<p>3. Operational Oversight &amp; Event Execution</p>
<ul>
<li>Lead the planning, coordination, and execution of all resort-hosted events, ensuring a flawless and seamless experience across all touchpoints.</li>
<li>Oversee multi-departmental coordination for large-scale events, ensuring full collaboration between Food &amp; Beverage, Housekeeping, Guest Services, Security, and external vendors.</li>
<li>Create detailed event briefs, timelines, and contingency plans, ensuring every event aspect adheres to the highest standards of luxury service.</li>
<li>Hold full accountability for risk management during events, ensuring all health, safety, and legal requirements are met while safeguarding the resort&rsquo;s reputation.</li>
</ul>
<p>4. Financial Performance &amp; Revenue Management</p>
<ul>
<li>Full accountability for the financial performance of the events department, including budgeting, forecasting, and reporting on all event-related revenue streams.</li>
<li>Develop and manage annual departmental budgets in collaboration with the finance team, focusing on cost control without compromising service standards.</li>
<li>Implement strategies to optimize revenue by upselling premium services, negotiating contracts with clients and vendors, and ensuring the profitability of each event.</li>
<li>Oversee vendor negotiations and ensure that all contracts, from entertainment to catering, reflect the luxury brand standards while also being financially favorable to the resort.</li>
</ul>
<p>5. Leadership &amp; Team Development</p>
<ul>
<li>Lead, mentor, and develop the events team, ensuring they have the skills, training, and support to consistently deliver exceptional results.</li>
<li>Directly manage the performance and productivity of event planners, coordinators, and support staff, conducting regular performance reviews and setting clear objectives aligned with the resort&rsquo;s business goals.</li>
<li>Foster a culture of creativity, professionalism, and collaboration within the department, ensuring the team continuously innovates and exceeds guest expectations.</li>
<li>Ensure staffing levels are optimized to meet operational needs, managing team schedules during high and low seasons to ensure efficiency and service excellence.</li>
</ul>
<p>6. Luxury Guest Experience Management</p>
<ul>
<li>Ensure all events align with the resort's ultra-luxury brand standards, from concept to execution, maintaining impeccable attention to detail and exceptional guest service.</li>
<li>Accountable for post-event feedback collection and analysis, using guest insights to improve service delivery and client satisfaction in future events.</li>
<li>Create exclusive, tailored experiences that showcase the resort&rsquo;s premium amenities, natural surroundings, and world-class facilities, ensuring each event is a unique, high-end experience.</li>
</ul>
<p>7. Vendor and Partner Relationship Management</p>
<ul>
<li>Establish and maintain relationships with top-tier luxury vendors, such as designers, caterers, entertainers, and florists, ensuring access to exclusive, high-quality services.</li>
<li>Negotiate contracts and partnerships, holding full accountability for ensuring favorable terms for both the resort and the client while upholding the resort's luxury image.</li>
<li>Regularly review vendor performance, ensuring that all services provided align with the resort&rsquo;s brand and guest expectations.</li>
</ul>
<p>8. Brand &amp; Marketing Collaboration</p>
<ul>
<li>Work closely with the Marketing team to promote the resort&rsquo;s event capabilities, ensuring consistent branding across all promotional materials, including brochures, social media, and the resort&rsquo;s website.</li>
<li>Collaborate on PR and marketing initiatives, such as hosting influencer events, media launches, and collaborations with high-end luxury brands to increase visibility and prestige.</li>
<li>Drive event PR opportunities by leveraging signature events and high-profile clientele to further the resort's image as a leader in the luxury market.</li>
</ul>
<p> 9. Innovation and Trend Analysis</p>
<ul>
<li>Monitor global event trends, particularly within the ultra-luxury segment, to ensure the resort remains at the forefront of innovation and guest experience.</li>
<li>Introduce cutting-edge technology, d&eacute;cor trends, and entertainment concepts that elevate the resort&rsquo;s events above industry standards.</li>
<li>Ensure event spaces and setups are refreshed regularly to maintain an upscale, modern aesthetic that appeals to discerning clients.</li>
</ul>
<p>10. Sustainability and Social Responsibility</p>
<ul>
<li>Incorporate sustainable practices into event planning, ensuring that the resort meets eco-friendly standards without compromising on luxury.</li>
<li>Lead corporate social responsibility initiatives through events, aligning with luxury industry trends that favor sustainability, philanthropy, and community engagement.</li></ul></div></div></div></div>

Director of Events

<div><div><div><p>Assistant Groups &amp; Events Sales Manager
 </p><div></div><div><div><ul><li>543649
</li> </ul></div><div></div><div><ul><li>Commercial &amp; Brand/Marketing
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Mandarin Oriental, Bodrum
</div></li>
</ul></div></div><div></div><div><p><b>Mandarin Oriental Hotel Group</b></p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br>
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p><b>
Mandarin Oriental, Bodrum</b></p>
<p>
A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.</p>
<p><b>
Duties and Responsibilities</b></p>
<p>
Recommends, coordinates, contracts and produces all entertainment, events and exhibits for resort property. Creates and communicates the vision for the department and oversees all operational, financial, promotional and communications aspects of all events and exhibits.</p>
<p>
Manages the daily activities and performance of the Special Events.</p>
<p>
Follow up on all enquiries in order to maximise the sales and letting capacity of Meeting and Events Diary space and Hotel Bedrooms assuming a proactive role in maximising revenue potential from every enquiry.</p>
<p>
Supervises the research, development and production of all events, exhibits and entertainment for the property</p>
<p>
Monitors all operational aspects of projects including set-up, daily schedules, and event management.</p>
<p>
Manages ongoing and daily performance of consultants, vendor, suppliers and contractors to achieve project schedule, budget, and quality goals for the organization.</p>
<p>
Develops an event management strategy that is aligned with the company's business strategy and leads its execution.</p>
<p>
To evaluate and respond to all enquires for Meeting and Events and Diary space received by telephone, email or other channel, residential and non-residential, to departmental standards</p>
<p>
To use Diary Management and Yield Management techniques in the evaluation and management of enquiries, and to use the selling strategies and tools in place for Event space and Accommodation to maximise revenue for the hotel</p>
<p>
To contact clients and follow up on all enquiries and event bookings in order to maximise the conversion of enquiries.</p>
<p>
Creates and achieves the Special Events and Entertainments' annual operating budget</p>
<p><b>
Requirements</b></p>
<p>
Proficient in written and spoken English</p>
<p>
Excellent presentation and communication skills.</p>
<p>
Ability to work under pressure.</p>
<p>
Strong leadership skills and ability to develop and motivate his/her team.</p>
<p>
Outgoing and enthusiastic personality.</p></div></div></div></div>

Assistant Groups & Events Sales Manager

Join Conservatorium Hotel and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.