Qureos Mentor

Contegris Pvt Ltd

Job OverviewWe are looking for a highly motivated and enthusiastic Lead Generation Executive to join our dynamic team. This role is ideal for someone who is passionate about sales outreach, comfortable in a call center-style engagement, and eager to grow in a tech-driven environment.Preferred candidate: Female, with prior experience in telesales, lead generation, or a customer-facing role.Job Description: <ul><li>Proactively identify and reach out to potential leads through phone calls, emails, and LinkedIn.</li><li>Qualify prospects and schedule product demos for the Sales Team.</li><li>Maintain and update the CRM with accurate lead data and activity tracking.</li><li>Work closely with the Sales and Marketing teams to align on target markets and outreach strategies.</li><li>Follow up on inbound leads and nurture prospects through the sales funnel.</li><li>Meet weekly and monthly lead generation targets.</li><li>Experience: 1-2 years of experience in lead generation, telesales, or working in a call center environment.</li><li>Strong communication skills in English and Urdu (both written and verbal).</li><li>Proficient in Microsoft Office and CRM tools.</li><li>Energetic, self-motivated, and confident in engaging with new people.</li><li>Excellent time management and organizational skills.</li></ul>Job Type: Full-timeWork Location: In person

Lead Generation Executive

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

Technical Support Engineer L-1

Lead Generation Executive - Female

System Support Engineer Level 1

Job Overview:The QA Automation Engineer is responsible for designing, developing, and maintaining automated test scripts to ensure the efficiency and effectiveness of the software testing process. This role involves collaborating with QA, development, and product teams to enhance test coverage and integrate automated testing into the development lifecycle.Key Responsibilities:<ul><li>Develop and maintain automated test scripts for functional, regression, integration, and performance testing.</li><li>Build reusable and scalable test automation frameworks using tools such as Cypress, Selenium, or Appium.</li><li>Execute automated test suites and analyze results to identify issues or performance bottlenecks.</li><li>Debug and resolve automation script failures and maintain test stability.</li><li>Integrate automated tests into continuous integration and delivery pipelines.</li><li>Collaborate with DevOps teams to enhance the automated deployment and testing process.</li><li>Provide detailed test results, defect reports, and automation progress updates to stakeholders.</li><li>Optimize existing automation frameworks to improve performance and maintainability.</li></ul>Requirements:<ul><li>Bachelors degree in Computer Science, Engineering, or a related field.</li><li>3-5 years of experience in QA automation.</li><li>Hands-on experience with test automation tools like Selenium, Cypress, Appium, or similar.</li><li>Familiarity with version control systems (e.g., Git) and CI/CD tools (e.g., Jenkins, GitLab CI/CD).</li><li>Solid understanding of software testing principles and Agile methodologies.</li><li>Excellent problem-solving, communication, and teamwork skills.</li><li>ISTQB Automation or equivalent certifications are a plus.</li></ul>Job Type: Full-timeWork Location: In person

SQA Automation Engineer

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered chatbots. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a passionate and driven Associate Solution Engineer to join our team. In this role, you will act as a bridge between clients and our technical teams, ensuring business requirements are understood, translated, and aligned with IT/software solutions. You will support clients in adopting our solutions by providing training, guidance, and hands-on assistance while also contributing to internal processes and documentation.Key Responsibilities:<ul><li>Participate in Pre-Sales meeting with Business Development team</li><li>Understand the business requirements of the customers.</li><li>Be in a consultative mode and guide the customer for optimum solution and empowerment with our solution.</li><li>Collaborate with Customer, Business Development team and Tech team to design the solution to meet customer requirements</li><li>Implement the solution according to the SOW, and always deliver something extra</li><li>Provide training and documentation to the customer team</li><li>Guide the customer team and prepare them for a better customer experience</li><li>Coordinate with the Business Development team, Customer teams, and tech teams for smooth project delivery and get the UAT signed</li><li>Participate in Product Demos &amp; Trainings when required</li><li>Participate in creating and improving the training material.</li><li>Document case studies for every customer, especially the interesting ones.</li><li>Continuously improve the training, Implementation and Onboarding process</li></ul>Job Requirements:Experience &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business &amp; Information Technology (BBIT) or relevant degree only.</li><li>1 year of experience in an IT or Software Company. Exposure to client-facing activities, software usage, or IT operations preferred.</li></ul>Knowledge &amp; Skills<ul><li>Good understanding of business processes and their alignment with IT systems.</li><li>Familiarity with common IT/software concepts such as databases, integrations, cloud-based application.</li><li>Good business acumen. Ability to gather business requirements and translate them without deep coding knowledge.</li><li>Excellent communication and presentation skills.</li><li>Strong problem-solving ability and critical thinking.</li><li>Confidence in handling clients and providing end-user training &amp; support.</li><li>Time management and ownership mindset for handling deliverables.</li><li>Adaptability and eagerness to learn new systems quickly.</li></ul>Nice to Have<ul><li>Understanding of CRM, ERP, or Contact Center solutions.</li><li>Experience in SaaS or software product environments.</li><li>Exposure to creating documentation, user guides, or training material.</li></ul>Job Type: Full-timeWork Location: In person

Associate Solution Engineer-KHI

Associate Solution Engineer

Join Contegris Pvt Ltd and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.