Qureos Mentor

Contegris Pvt Ltd

Key Responsibilities:<ul><li>Lead Generation: Collaborate and work with the Lead Generation Team to mature lead. Lead Generation through your own network, LinkedIn, exiting clients, etc.</li><li>Account Management: Build and maintain strong relationships with existing clients, acting as their main point of contact and understanding their business needs thoroughly</li><li>Cross-Selling and Up-Selling: Identify opportunities to promote &amp; sell additional products.</li><li>Product Demonstrations: Schedule and conduct product demonstrations with prospective clients, showcasing the unique value propositions and features of our SaaS solutions.</li><li>Proposal: Prepare and deliver compelling proposals.</li><li>Customer Satisfaction: Ensure high levels of customer satisfaction and loyalty.</li><li>Client Retention: Develop and implement strategies to retain key accounts and prevent churn.</li><li>Sales Targets: Meet and exceed sales targets and KPIs related to revenue, client acquisition, and client retention.</li><li>Market Intelligence: Stay informed about industry trends, competitor activities, and market developments to identify new business opportunities.</li><li>Reporting: Provide regular reports on sales activities, account status, and progress towards targets.</li><li>Negotiation &amp; Closing: Negotiate terms and agreements with clients, ensuring a win-win outcome. Close deals to achieve sales targets.</li><li>Collaboration: Work closely with cross-functional teams to ensure alignment and support for business development initiatives.</li></ul>Job Requirements:<ul><li>Minimum Bachelors degree, preferable in Sales &amp; Marketing / Business Administration.</li><li>2-3 years of experience in the same capacity in IT, SaaS or Software Industry.</li><li>Demonstrated track record of meeting and exceeding sales targets and KPIs.</li><li>Strong understanding of lead generation, account management, cross-selling, and up-selling techniques.</li><li>Familiarity with CRM software and sales tools is essential.</li><li>Excellent communication and presentation skills, both written and verbal.</li><li>Ability to build and maintain strong relationships with clients, understanding their unique business needs.</li><li>Possess good market knowledge.</li></ul>Job Type: Full-timeWork Location: In person

Key Account Manager

Job OverviewAs Business Growth &amp; Relationship Executive, you role will be pivotal in driving the company&rsquo;s growth by identifying new business opportunities, building relationships, and expanding our market presence. The ideal candidate will possess a blend of sales &amp; business development techniques, excellent communication and persuasion skills, and a passion for fostering positive customer relationships.Key Responsibilities:<ul><li>Lead Generation: Collaborate and work with the Lead Generation Team to mature lead. Lead Generation through your own network, LinkedIn, exiting clients, etc.</li><li>Account Management: Build and maintain strong relationships with existing clients, acting as their main point of contact and understanding their business needs thoroughly</li><li>Cross-Selling and Up-Selling: Identify opportunities to promote &amp; sell additional products.</li><li>Product Demonstrations: Schedule and conduct product demonstrations with prospective clients, showcasing the unique value propositions and features of our SaaS solutions.</li><li>Proposal: Prepare and deliver compelling proposals.</li><li>Customer Satisfaction: Ensure high levels of customer satisfaction and loyalty.</li><li>Client Retention: Develop and implement strategies to retain key accounts and prevent churn.</li><li>Sales Targets: Meet and exceed sales targets and KPIs related to revenue, client acquisition, and client retention.</li><li>Market Intelligence: Stay informed about industry trends, competitor activities, and market developments to identify new business opportunities.</li><li>Reporting: Provide regular reports on sales activities, account status, and progress towards targets.</li><li>Negotiation &amp; Closing: Negotiate terms and agreements with clients, ensuring a win-win outcome. Close deals to achieve sales targets.</li><li>Collaboration: Work closely with cross-functional teams to ensure alignment and support for business development initiatives.</li></ul>Job Requirements:<ul><li>Minimum Bachelors degree, preferable in Sales &amp; Marketing / Business Administration.</li><li>2-3 years of experience in the same capacity in IT, SaaS or Software Industry.</li><li>Demonstrated track record of meeting and exceeding sales targets and KPIs.</li><li>Strong understanding of lead generation, account management, cross-selling, and up-selling techniques.</li><li>Familiarity with CRM software and sales tools is essential.</li><li>Excellent communication and presentation skills, both written and verbal.</li><li>Ability to build and maintain strong relationships with clients, understanding their unique business needs.</li><li>Possess good market knowledge.</li></ul>Job Type: Full-timeWork Location: In person

Business Development Executive

Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewThis role is responsible for ensuring a Delightful Pre &amp; Post-Implementation Customer Experience that aligns with our business strategy and SLA Commitment. Moreover this role is responsible for establishing the NOC and managing efficient Network &amp; System Operations with proactive handling.Key Responsibilities<ul><li>Team Building: Build a team of A Players with right potential and talents to achieve the organizational objectives and create the strategy for successful NOC and Technical Support Operations.</li><li>Training and Development: Continuously train and coach the team to achieve their Key Performance Indicators and keep them motivated.</li><li>Leadership and Performance Management: Keep a close eye on the Support Operations and ensure Quality Assurance and performance goals are met according to the plan. Do performance appraisal of your team on Quarterly basis</li><li>Team Culture: Create and maintain a performance oriented culture within the team by creating positive competition and open learning environment</li><li>Process: Create, implement and streamline processes related to successful operations of a diverse technical support and network operations function. Implement ITIL framework in the CNOC department.</li><li>Customer Experience: Transformation of the customer experience by providing proactive, professional and friendly support operations to the customers</li><li>Customer Empowerment: Engage with the customer during Go-Live Support period, ensure they are properly trained and empowered to get full benefit of Contegris products and solutions</li><li>Customer Relationship: Be the first level of escalation for the customer, Handle support escalations and get them resolved on priority.</li><li>Collaboration: Partner with Development and Leadership team to help resolve Customer Queries which need special attention and share valuable suggestions for improvement. Collaborate with Deployment team for smooth and efficient onboarding of the customer.</li><li>CSAT &amp; NPS Surveys: Actively conduct the CAST and NPS Surveys and suggest corrective action to the leadership.</li><li>Reporting &amp; Analysis: Analyze support operations for the required KPIs, do continuous performance management and present the analytical reports to the leadership on weekly, monthly, quarterly and yearly basis.</li><li>Information Security: Understand and Implement Contegris ISMS policy across the functions</li></ul>Requirements<ul><li>Education: MS/BS in IT/CS or Equivalent</li><li>Experience: Minimum 4-5 years experience working with BPO/SAAS Company in the Implementation, Lead Support Engineer role with management responsibilities</li><li>Leadership skills</li><li>Ability to work under extreme pressure without losing cool</li><li>Ability to handle multiple things going on simultaneously</li><li>Team Management as a successful coach</li><li>Handle Technical Support Operations</li><li>Handle NOC Operations</li><li>Handle Contact Center Operations</li><li>Strong Reporting &amp; Analytical ability</li></ul>Job Type: Full-timeWork Location: In person

Manager Technical Support

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered chatbots. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewAs an Implementation Engineer, youll be the architect of success for our onboarding processguiding customers from discovery through deployment and empowerment. Youll translate business requirements into optimal technical solutions, deliver seamless rollout experiences, and ensure customer teams are confident and empowered using our platform.Key Responsibilities:Consultative Solution Design<ul><li>Engage with clients to deeply understand their business needs, challenges, and workflows</li><li>Collaborate closely with Business Development and Product teams to align solution designs with strategic objectives</li><li>Provide expert consultation to steer clients toward the most effective configurations of our platform</li></ul>Implementation &amp; Delivery<ul><li>Lead end-to-end implementation aligned with the Statement of Work (SOW), consistently adding value beyond expectations</li><li>Configure integrations, custom workflows, and deployments tailored to client environments</li><li>Ensure project delivery on time and within scope, coordinating effectively across teams</li></ul>Training &amp; Customer Enablement<ul><li>Design and deliver comprehensive training programs and clear documentation for client teams</li><li>Empower clients to become self-sufficient and confident in managing their operations using our solutions</li></ul>Process Improvement &amp; Documentation<ul><li>Maintain detailed case studies highlighting unique, complex, or innovative implementations</li><li>Continuously refine onboarding, training, and implementation processes to enhance efficiency and quality</li><li>Support the creation and improvement of internal training materials and resources</li></ul>Customer Experience &amp; Support<ul><li>Guide clients through User Acceptance Testing (UAT) and lead post-implementation support for smooth transitions</li><li>Participate in product demos and training sessions as required</li><li>Serve as a trusted point of contact to elevate the overall client experience</li></ul>Job Requirements:Experience &amp; Technical Skills<ul><li>3-5 years of experience in SaaS implementation, deployment, or consulting</li><li>Strong ability to translate business requirements into technical specifications</li><li>Familiarity with APIs, CRM or contact center integrations, and SaaS deployment workflows (bonus for exposure to AI agent platforms)</li><li>Experience delivering training, documentation, or support to client teams</li></ul>Soft Skills<ul><li>Excellent consultative communication and client relationship-building capabilities</li><li>Strong ownership mindset with a passion for exceeding client expectations</li><li>Effective project and time management under dynamic, client-facing conditions</li><li>A drive for continuous improvement and efficiency in service delivery</li></ul>Nice to Have<ul><li>Background in omnichannel contact center or enterprise AI solutions</li><li>Familiarity with creating training materials, case studies, or internal knowledge assets</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs125,000.00 per monthWork Location: In personApplication Deadline: 31/08/2025 Expected Start Date: 01/10/2025

Implementation Engineer (SaaS / Contact Center)

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, weve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job Overview:The Business Analyst will be responsible for defining and prioritizing product requirements, ensuring that the development team delivers products that meet the market and user needs. This role requires a blend of business and technical knowledge, excellent communication skills, and the ability to work collaboratively with various teams.Key Responsibilities:<ul><li>Develop and communicate the product vision and strategy to stakeholders and the development team.</li><li>Conduct market research and competitive analysis to inform product strategy and roadmap.</li><li>Gather and prioritize product requirements from multiple sources, including clients, internal stakeholders, and market trends.</li><li>Translate high-level requirements into detailed user stories and acceptance criteria.</li><li>Maintain a well-groomed product backlog, ensuring that it is prioritized based on business value and alignment with the product strategy.</li><li>Collaborate with the project managers to plan and execute sprints.</li><li>Act as the primary point of contact for all product-related matters.</li><li>Facilitate communication between stakeholders and the development team to ensure alignment and transparency.</li><li>Work closely with the development team to ensure the successful delivery of product increments.</li><li>Participate in sprint planning, review, and retrospective meetings.</li><li>Ensure that the product delivers a great user experience and meets quality standards.</li><li>Collaborate with UX/UI designers and QA engineers to refine and test product features.</li><li>Develop and maintain comprehensive product documentation, including user guides, release notes, and technical specifications.</li><li>Ensure documentation is up-to-date and accessible to all stakeholders.</li></ul>Qualification<ul><li>Bachelor&rsquo;s degree in Computer Science, Business, or a related field.</li><li>2 years of experience as a Business Analyst in a software development company.</li><li>Proven experience in gathering and translating requirements from clients and stakeholders into actionable user stories.</li><li>Strong understanding of Agile methodologies and experience working in Agile environments.</li><li>Excellent communication, presentation, and leadership skills.</li><li>Ability to work effectively with cross-functional teams.</li><li>Strong problem-solving skills and attention to detail.</li><li>Experience with product management tools (e.g., JIRA, Trello, Asana, ClickUp).</li><li>Experience in a product-oriented company with a focus on software solutions.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Business Analyst

Join Contegris Pvt Ltd and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Contegris Pvt Ltd

ABOUT_COMPANY

Key Account Manager

Business Development Executive

Manager Technical Support

Implementation Engineer (SaaS / Contact Center)

Business Development Executive

Business Analyst