Qureos Mentor

Contegris Pvt Ltd

Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer ( L-1 )

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job Overview Were looking for a driven Digital Marketing Executive who knows how to create campaigns that actually convert, not just look good. The role demands a mix of creativity, data obsession, and hands-on execution.Key Responsibilities:<ul><li>Plan, execute, and optimize digital campaigns across Google Ads, Meta (FB/IG), LinkedIn, and YouTube.</li><li>Execute SEO/SEM strategies to improve search rankings and organic leads.</li><li>Manage and grow social media platforms with engaging content + paid boosts.</li><li>Coordinate with design/content team for creatives, reels, and campaigns.</li><li>Run email marketing + WhatsApp campaigns to nurture leads.</li><li>Stay updated on latest trends, competitors, and platform changes.</li></ul>Job Requirements:<ul><li>Bachelors in Marketing, Business, or related field.</li><li>1-3 years of hands-on experience in digital marketing (SaaS experience is a plus).</li><li>Proficiency in Google Ads, Meta Ads Manager, LinkedIn Ads.</li><li>Strong understanding of SEO, Google Analytics, and marketing funnels.</li><li>Creative mindset with an eye for engaging content.</li><li>Self-starter, detail-oriented, and results-driven.</li></ul>Job Type: Full-timeWork Location: In person

Junior Digital Marketer

Job Overview:The QA Automation Engineer is responsible for designing, developing, and maintaining automated test scripts to ensure the efficiency and effectiveness of the software testing process. This role involves collaborating with QA, development, and product teams to enhance test coverage and integrate automated testing into the development lifecycle.Key Responsibilities:<ul><li>Develop and maintain automated test scripts for functional, regression, integration, and performance testing.</li><li>Build reusable and scalable test automation frameworks using tools such as Cypress, Selenium, or Appium.</li><li>Execute automated test suites and analyze results to identify issues or performance bottlenecks.</li><li>Debug and resolve automation script failures and maintain test stability.</li><li>Integrate automated tests into continuous integration and delivery pipelines.</li><li>Collaborate with DevOps teams to enhance the automated deployment and testing process.</li><li>Provide detailed test results, defect reports, and automation progress updates to stakeholders.</li><li>Optimize existing automation frameworks to improve performance and maintainability.</li></ul>Requirements:<ul><li>Bachelors degree in Computer Science, Engineering, or a related field.</li><li>3-5 years of experience in QA automation.</li><li>Hands-on experience with test automation tools like Selenium, Cypress, Appium, or similar.</li><li>Familiarity with version control systems (e.g., Git) and CI/CD tools (e.g., Jenkins, GitLab CI/CD).</li><li>Solid understanding of software testing principles and Agile methodologies.</li><li>Excellent problem-solving, communication, and teamwork skills.</li><li>ISTQB Automation or equivalent certifications are a plus.</li></ul>Job Type: Full-timeWork Location: In person

SQA Automation Engineer

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWere looking for a driven Digital Marketing Executive who knows how to create campaigns that actually convert, not just look good. The role demands a mix of creativity, data obsession, and hands-on execution.Key Responsibilities:<ul><li>Plan, execute, and optimize digital campaigns across Google Ads, Meta (FB/IG), LinkedIn, and YouTube.</li><li>Execute SEO/SEM strategies to improve search rankings and organic leads.</li><li>Manage and grow social media platforms with engaging content + paid boosts.</li><li>Coordinate with design/content team for creatives, reels, and campaigns.</li><li>Run email marketing + WhatsApp campaigns to nurture leads.</li><li>Must have experience of writing technical content</li></ul>Job Requirements:<ul><li>Bachelors in Marketing, Business, or related field.</li><li>1-3 years of hands-on experience in digital marketing (SaaS experience is a plus).</li><li>Proficiency in Google Ads, Meta Ads Manager, LinkedIn Ads.</li><li>Strong understanding of SEO, Google Analytics, and marketing funnels.</li><li>Creative mindset with an eye for engaging content.</li><li>Self-starter, detail-oriented, and results-driven.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current Salary </li><li>Expected Salary</li></ul>Work Location: In person

Marketing Specialist

Join Contegris Pvt Ltd and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Contegris Pvt Ltd

ABOUT_COMPANY

System Support Engineer ( L-1 )

Junior Digital Marketer

SQA Automation Engineer

Marketing Specialist