Qureos Mentor

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWere seeking an enthusiastic Social Media Marketing Intern to join our on-site team. You'll work closely with our marketing and sales teams to create B2B-focused content, manage campaigns, and track performance to drive engagement and leads.Responsibilities<ul><li>Assist in creating engaging social media content for platforms like LinkedIn, Meta, and TikTok.</li><li>Schedule and manage posts on social media.</li><li>Monitor social media channels and respond to comments/messages under guidance.</li><li>Assist in analyzing performance metrics and reporting insights to optimize campaigns.</li><li>Stay updated on B2B social media trends and competitor activities.</li></ul>Requirements<ul><li>3-6 months of experience is required.</li><li>Currently pursuing or recently completed a degree in Marketing, Business, Communications, or related fields.</li><li>Excellent written and verbal communication skills.</li><li>Understanding of social media platforms and trends.</li><li>Creativity and a keen eye for design and visuals.</li><li>Familiarity with tools like Canva or analytics platforms is a plus.</li><li>Ability to work independently and as part of a team.</li></ul>What You'll Gain<ul><li>Real-world experience in B2B social media marketing.</li><li>Exposure to lead generation and marketing analytics.</li><li>Mentorship from experienced professionals in a collaborative office environment.</li><li>Opportunity to build a strong portfolio of B2B content and campaigns.</li></ul>Why Join Us?<ul><li>Paid Leaves</li><li>Medical Reimbursement</li><li>Provident Fund</li><li>Gym Allowance</li><li>Annual Bonus</li><li>Annual Salary Increments</li><li>Professional Growth &amp; Learning Environment</li></ul>Pay: Rs30,000.00 per monthWork Location: In person

Digital Marketing Intern

About Contegris:Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Role Overview:Were seeking an enthusiastic Social Media Marketing Intern to join our on-site team. Youll work closely with our marketing and sales teams to create B2B-focused content, manage campaigns, and track performance to drive engagement and leads.Key Responsibilities:<ul><li>Assist in creating engaging social media content for platforms like LinkedIn, Meta, and TikTok.</li><li>Schedule and manage posts on social media</li><li>Monitor social media channels and respond to comments/messages under guidance.</li><li>Assist in analyzing performance metrics and reporting insights to optimize campaigns.</li><li>Stay updated on B2B social media trends and competitor activities.</li></ul>Requirements:<ul><li>Currently pursuing or recently completed a degree in Marketing, Business, Communications, or related fields.</li><li>Excellent written and verbal communication skills.</li><li>Understanding of social media platforms and trends.</li><li>Creativity and a keen eye for design and visuals.</li><li>Familiarity with tools like Canva or analytics platforms is a plus.</li><li>Ability to work independently and as part of a team.</li></ul>What Youll Gain:<ul><li>Real-world experience in B2B social media marketing.</li><li>Exposure to lead generation and marketing analytics.</li><li>Mentorship from experienced professionals in a collaborative office environment.</li><li>Opportunity to build a strong portfolio of B2B content and campaigns.</li></ul>Job Type: Full-timeWork Location: In person

Social Media Marketing Intern

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewContegris Pvt. Ltd. is scaling a multi-product B2B SaaS platform including Contact Center, CRM, AI Virtual Agents, Helpdesk, and Omni-Channel CX solutions.As Head of Customer Operations, you will own the entire post-sales customer journey from Go-Live to Renewal. This role is responsible for eliminating execution gaps, reducing operational delays, strengthening cross-functional accountability, and driving measurable performance across Onboarding, Support, and Customer Success.This is a high-ownership leadership role focused on execution, operational discipline, and measurable outcomes, not coordination.Key ResponsibilitiesCustomer Onboarding &amp; Go-Live<ul><li>Reduce Time-to-Go-Live across all product lines</li><li>Standardize onboarding playbooks, checklists, and implementation workflows</li><li>Ensure structured handovers from Sales to Operations to Support</li><li>Eliminate extended or delayed go-live cycles</li></ul>Support Operations<ul><li>Drive SLA adherence (daily, weekly, monthly tracking)</li><li>Improve First Contact Resolution rates</li><li>Lead escalation management (customer-facing and internal)</li><li>Establish clear accountability across Support, Engineering, and Infrastructure</li></ul>Customer Success &amp; Retention<ul><li>Lead churn prevention strategy and renewal planning</li><li>Define measurable success milestones across customer segments</li><li>Drive product adoption and value realization</li><li>Identify upsell and expansion readiness in collaboration with Sales</li></ul>Success Metrics (6&ndash;12 Months)<ul><li>30&ndash;40% reduction in Time-to-Go-Live</li><li>SLA compliance consistently above 95%</li><li>Reduction in recurring escalations</li><li>Improved churn control and renewal readiness</li><li>Implementation of performance dashboards across functions</li><li>Operational independence without constant executive intervention</li></ul>Authority &amp; ScopeThe selected candidate will have:<ul><li>Operational authority across Onboarding, Support, and CustomerSuccess</li><li>Influence over KPIs, tools, processes, and workflows</li><li>Escalation authority with Product, Engineering, and Sales</li><li>Direct backing from leadership to enforce accountability andperformance standards</li></ul>RequirementsExperience<ul><li>7&ndash;12 years of experience in SaaS or technology operations</li><li>Hands-on experience in at least two of the following areas:</li><li>Customer Onboarding</li><li>Support Operations</li><li>Customer Success or Account Management</li><li>Experience scaling operational processes in a growing organization</li><li>Exposure to mid-market or enterprise B2B customers</li></ul>Skills &amp; Competencies<ul><li>Strong execution-driven leadership style</li><li>Data-oriented mindset (dashboard and KPI-driven decision-making)</li><li>Ability to manage conflict and escalations constructively</li><li>Strong cross-functional influence and stakeholder management</li><li>Ability to balance customer advocacy with business priorities</li><li>Calm under pressure and solution-focused</li></ul>Tools &amp; Systems (Preferred)<ul><li>SaaS support platforms (e.g., Zendesk, Freshdesk, Jira)</li><li>CRM and ticketing systems</li><li>SLA and operational dashboards</li><li>Process documentation and SOP frameworks</li><li>Exposure to AI-assisted support or automation tools</li></ul>Job Type: Full-timeWork Location: In person

Head of Customer Operations

Join Contegris Pvt Ltd and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Contegris Pvt Ltd

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Digital Marketing Intern

Social Media Marketing Intern

Head of Customer Operations