Qureos Mentor

Contegris Pvt Ltd

Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

Support Engineer | L-1

Job OverviewWe are looking for a highly motivated and enthusiastic Lead Generation Executive to join our dynamic team. This role is ideal for someone who is passionate about sales outreach, comfortable in a call center-style engagement, and eager to grow in a tech-driven environment.Preferred candidate: Female, with prior experience in telesales, lead generation, or a customer-facing role.Job Description: <ul><li>Proactively identify and reach out to potential leads through phone calls, emails, and LinkedIn.</li><li>Qualify prospects and schedule product demos for the Sales Team.</li><li>Maintain and update the CRM with accurate lead data and activity tracking.</li><li>Work closely with the Sales and Marketing teams to align on target markets and outreach strategies.</li><li>Follow up on inbound leads and nurture prospects through the sales funnel.</li><li>Meet weekly and monthly lead generation targets.</li><li>Experience: 1-2 years of experience in lead generation, telesales, or working in a call center environment.</li><li>Strong communication skills in English and Urdu (both written and verbal).</li><li>Proficient in Microsoft Office and CRM tools.</li><li>Energetic, self-motivated, and confident in engaging with new people.</li><li>Excellent time management and organizational skills.</li></ul>Job Type: Full-timeWork Location: In person

Lead Gen Specialist- LHR

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

Support Engineer L-1

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, weve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job Overview:We are seeking a motivated and detail-oriented AI Engineer to support the development, enhancement, and maintenance of our AI-driven products. The ideal candidate will have a strong foundation in machine learning, LLMs, AI tooling, and modern development practices. They must be able to understand existing codebases, debug issues, implement new features, and collaborate with the team to improve our AI systems. This role requires the ability to work with AI coding assistants (e.g., Claude), but with a solid understanding of the underlying logic, architecture, and algorithms to ensure code quality and maintainability.Key Responsibilities:<ul><li>Develop new features for our AI products across multiple modules and components.</li><li>Understand the architecture, workflows, and logic behind existing AI systems.</li><li>Debug issues, investigate model behavior, and provide support for already deployed AI features.</li><li>Enhance and improve existing AI functionalities to increase performance, accuracy, and scalability.</li><li>Use Claude as a development assistant while maintaining complete ownership and understanding of all produced code.</li><li>Integrate and fine-tune LLMs and AI tools based on product needs.</li><li>Collaborate with Product, QA, and Development teams to deliver high-quality releases.</li><li>Write clean, efficient, and well-documented code following engineering best practices.</li><li>Stay updated with the latest AI tools, frameworks, models, and industry trends.</li></ul>Qualification<ul><li>Strong foundational knowledge of Machine Learning, NLP, and LLM (Large Language Model) concepts.</li><li>1-2 years of experince working as AI Engineer</li><li>Hands-on experience with Python and common AI/ML libraries (TensorFlow, PyTorch, HuggingFace, LangChain, etc.).</li><li>Understanding of prompt engineering, retrieval-augmented generation (RAG), vector databases, and embeddings.</li><li>Ability to work with APIs (OpenAI, Anthropic Claude, Google GenAI, etc.).</li><li>Solid debugging and problem-solving skills for AI applications.</li><li>Familiarity with cloud platforms (AWS, GCP, Azure) is a plus.</li><li>Understanding of version control (Git) and CI/CD workflows.</li><li>Ability to read, understand, and refactor code written with AI assistance tools.</li></ul>Preferred Tools &amp; Technologies<ul><li>LLMs &amp; AI Platforms: Claude, OpenAI GPT, HuggingFace, Google Vertex AI</li><li>Vector Databases: Pinecone, Weaviate, Milvus, Qdrant</li><li>Frameworks &amp; Libraries: LangChain, LlamaIndex, Transformers</li><li>ML Tools: Jupyter, Pandas, NumPy, Scikit-learn</li><li>DevOps &amp; Deployment: Docker, Linux basics, NGINX, FastAPI/Flask</li><li>Other Tools: Redis, MongoDB, ElasticSearch (optional)</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Expected Salary </li></ul>Work Location: In person

AI Engineer

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewAs Key Account Manager, your role will be pivotal in driving the company's growth by identifying new business opportunities, building relationships, and expanding our market presence. The ideal candidate will possess a blend of sales &amp; business development techniques, excellent communication and persuasion skills, and a passion for fostering positive customer relationships.Key Responsibilities:<ul><li>Collaborate and work with the Lead Generation Team to mature lead. Lead Generation through your own network, LinkedIn, exiting clients.</li><li>Build and maintain strong relationships with existing clients, acting as their main point of contact and understanding their business needs thoroughly</li><li>Identify opportunities to promote &amp; sell additional products.</li><li>Schedule and conduct product demonstrations with prospective clients, showcasing the unique value propositions and features of our SaaS solutions.</li><li>Prepare and deliver compelling proposals.</li><li>Ensure high levels of customer satisfaction and loyalty.</li><li>Develop and implement strategies to retain key accounts and prevent churn.</li><li>Meet and exceed sales targets and KPIs related to revenue, client acquisition, and client retention.</li><li>Stay informed about industry trends, competitor activities, and market developments to identify new business opportunities.</li><li>Provide regular reports on sales activities, account status, and progress towards targets.</li><li>Negotiate terms and agreements with clients, ensuring a win-win outcome. Close deals to achieve sales targets.</li><li>Work closely with cross-functional teams to ensure alignment and support for business development initiatives.</li></ul>Job Requirements:<ul><li>Minimum Bachelors degree, preferable in Sales &amp; Marketing / Business Administration.</li><li>3-4 years of experience in the same capacity in IT, SaaS or Software Industry.</li><li>Demonstrated track record of meeting and exceeding sales targets and KPIs.</li><li>Strong understanding of lead generation, account management, cross-selling, and up-selling techniques.</li><li>Familiarity with CRM software and sales tools is essential.</li><li>Excellent communication and presentation skills, both written and verbal.</li><li>Ability to build and maintain strong relationships with clients, understanding their unique business needs.</li><li>Possess good market knowledge.</li></ul>Job Type: Full-timeWork Location: In person

Key Account Manager

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewAs Business Development Executive, your role will be pivotal in driving the company's growth by identifying new business opportunities, building relationships, and expanding our market presence. The ideal candidate will possess a blend of sales &amp; business development techniques, excellent communication and persuasion skills, and a passion for fostering positive customer relationships.Key Responsibilities:<ul><li>Collaborate and work with the Lead Generation Team to mature lead. Lead Generation through your own network, LinkedIn, exiting clients.</li><li>Build and maintain strong relationships with existing clients, acting as their main point of contact and understanding their business needs thoroughly</li><li>Identify opportunities to promote &amp; sell additional products.</li><li>Schedule and conduct product demonstrations with prospective clients, showcasing the unique value propositions and features of our SaaS solutions.</li><li>Prepare and deliver compelling proposals.</li><li>Ensure high levels of customer satisfaction and loyalty.</li><li>Develop and implement strategies to retain key accounts and prevent churn.</li><li>Meet and exceed sales targets and KPIs related to revenue, client acquisition, and client retention.</li><li>Stay informed about industry trends, competitor activities, and market developments to identify new business opportunities.</li><li>Provide regular reports on sales activities, account status, and progress towards targets.</li><li>Negotiate terms and agreements with clients, ensuring a win-win outcome. Close deals to achieve sales targets.</li><li>Work closely with cross-functional teams to ensure alignment and support for business development initiatives.</li></ul>Job Requirements:<ul><li>Minimum Bachelors degree, preferable in Sales &amp; Marketing / Business Administration.</li><li>3-4 years of experience in the same capacity in IT, SaaS or Software Industry.</li><li>Demonstrated track record of meeting and exceeding sales targets and KPIs.</li><li>Strong understanding of lead generation, account management, cross-selling, and up-selling techniques.</li><li>Familiarity with CRM software and sales tools is essential.</li><li>Excellent communication and presentation skills, both written and verbal.</li><li>Ability to build and maintain strong relationships with clients, understanding their unique business needs.</li><li>Possess good market knowledge.</li></ul>Job Type: Full-timeWork Location: In person

Business Development Executive

Technical Support Engineer L-1

Join Contegris Pvt Ltd and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.