Qureos Mentor

Contegris Technology Solutions

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 About Contegris
 
 
 
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered chatbots. With innovation at the core, we strive to enhance how businesses connect with their customers.
 
 
 
 Job Overview
 
 
 
 We are looking for a passionate and driven
 
 Associate Solution Engineer
 
 to join our team. In this role, you will act as a bridge between clients and our technical teams, ensuring business requirements are understood, translated, and aligned with IT/software solutions. You will support clients in adopting our solutions by providing training, guidance, and hands-on assistance while also contributing to internal processes and documentation.
 
 
 Key Responsibilities:
 
 
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 Participate in Pre-Sales meeting with Business Development team
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 Understand the business requirements of the customers.
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 Be in a consultative mode and guide the customer for optimum solution and empowerment with our solution.
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 Collaborate with Customer, Business Development team and Tech team to design the solution to meet customer requirements
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 Implement the solution according to the SOW, and always deliver something extra
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 Provide training and documentation to the customer team
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 Guide the customer team and prepare them for a better customer experience
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 Coordinate with the Business Development team, Customer teams, and tech teams for smooth project delivery and get the UAT signed
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 Participate in Product Demos &amp; Trainings when required
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 Participate in creating and improving the training material.
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 Document case studies for every customer, especially the interesting ones.
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 Continuously improve the training, Implementation and Onboarding process
 
 
 
 </li>
 </ul>
 Job Requirements:
 
 
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelors degree in Business &amp; Information Technology (BBIT) or relevant degree only.
 </li>
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 1 year of experience in an IT or Software Company. Exposure to client-facing activities, software usage, or IT operations preferred.
 
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skills
 
 
 
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 Good understanding of business processes and their alignment with IT systems.
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 Familiarity with common IT/software concepts such as databases, integrations, cloud-based application.
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 Good business acumen. Ability to gather business requirements and translate them without deep coding knowledge.
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 Excellent communication and presentation skills.
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 Strong problem-solving ability and critical thinking.
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 Confidence in handling clients and providing end-user training &amp; support.
 </li>
 <li>
 Time management and ownership mindset for handling deliverables.
 </li>
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 Adaptability and eagerness to learn new systems quickly.
 
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Understanding of CRM, ERP, or Contact Center solutions.
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 Experience in SaaS or software product environments.
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 Exposure to creating documentation, user guides, or training material.
 
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 <ul>
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 Paid Leaves
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 Medical Reimbursement
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 Provident Fund
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 Gym Allowance
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 Annual Bonus
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 Annual Salary Increments
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 Professional Growth &amp; Learning Environment
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 </ul>
</div>

Associate Implementation Engineer - LHR

Join Contegris Technology Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Contegris Technology Solutions

About Company

Associate Implementation Engineer - LHR