Qureos Mentor

ConvergeOne

<div><h2 class="jobSectionHeader"><b>C1 Company Overview
</b></h2><div><div><div><div><b>C1: 1 Contact, 1 Connection, 1 Choice</b></div><div></div><div><br>
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.</div><div></div><div><br>
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div>As a Senior Applications Developer / Voice Solutions Engineer, this position works with customers deploying Cisco UCCE/PCCE/CVP/UCCX solutions. This position will be the technical lead throughout the life-cycle of contact center projects, acting as primary design engineer working with developers, project managers and clients to meet specific needs throughout the process. The Senior Applications Developer / Voice Solutions Engineer will work as part of a team of professionals that play a key role in implementing top tier solutions and delivering high quality results.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>Requires a BA or BS Degree, preferably a technical degree</li><li>
Eight or more years of experience in Contact Center Application Development or applicable industry experience</li><li>
Excellent written and verbal communication skills</li><li>
Exceptional client relationship skills</li><li>
Ability to work in a delivery environment that involves structured processes and flexible timelines</li><li>
Strong experience with a major programming language like Java or C#</li><li>
Experience with SQL query and stored procedure development</li><li>
Experience with Web Service development</li><li>
Experience with a disciplined development methodology and release management process</li><li>
Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours</li></ul><div>
Desired/Preferred Qualifications</div><ul><li>
Cisco Certifications are preferred</li><li>
Experience with Cisco UCCE/PCCE/CVP and UCCX</li><li>
Experience with UCCE options such as Cisco's Outbound Option</li><li>
Experience performing Cisco UCCE Script Design and Deployment</li><li>
Experience with a diagramming tool like Visio, Matlab, LabView, etc.</li><li>
Familiarity with Eclipse IDE</li><li>
Familiarity with Web Development</li><li>
Familiarity and exposure to Report Customization with CUIC, Exony, Aceyus</li><li>
Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain, Nice, Nuance, etc.)</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li>Gathers requirements and designs complete contact center solutions for various Cisco contact center products, including: Customer Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX)</li><li>
Provides direction to a technical team to ensure consistency and interoperability between solution components</li><li>
Discuses, designs, and develop contact center call flows and complex self-service IVR applications</li><li>
Designs Voice User Interface (VUI) logic for ASR applications</li><li>
Provides high quality written documentation for all application requirements, designs, validation and as-built</li><li>
Performs reporting assessments and conduct training and/or mentoring sessions</li><li>
Updates and enhances documentation templates</li><li>
Describes, in detail, all components of a Cisco contact center environment and promptly handle the majority of technical questions from customers without needing to perform research</li><li>
Explores new features and gains experience with latest versions of Cisco applications and provide internal feedback, documentation and training</li></ul></div></div></div></div>

Senior Application Developer

<div><h2 class="jobSectionHeader"><b>C1 Company Overview
</b></h2><div><div><div><div><b>C1: 1 Contact, 1 Connection, 1 Choice</b></div><div></div><div><br>
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.</div><div></div><div><br>
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><p><b>Summary</b></p><p>
The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for the ConvergeOne&rsquo;s customers with Outcome Based solutions that includes strategic products and services. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Additionally, this position is able to explain, position and justify costs related to ConvergeOne&rsquo;s solutions.</p>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><p><b>Required Qualifications </b><b><i>(Specific to domain expertise)</i></b></p><ul><li>
5-8 years in Collaboration and Customer Experience</li><li>
Broad and general knowledge of Collaboration, Customer Experience and Infrastructure</li><li>
Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions</li><li>
Subject matter expertise related to SIP and Cloud based Services and architectures</li><li>
Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP</li><li>
Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.</li></ul><p></p><p><b><br>
Required Qualifications</b></p><ul><li>
Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint</li><li>
Excellent presentation skills</li><li>
Exceptional customer facing skills</li><li>
Excellent verbal and written communication skills</li><li>
Excellent relationship and collaboration skills</li><li>
Certifications or equivalent experience in area of focus</li><li>
Ability to work independently with minimal direction resulting in an accurate solution architecture for the client</li><li>
Able to manage multiple simultaneous work assignments</li><li>
Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology</li><li>
Accustomed to working in virtual office environment</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><p><b>Essential Functions</b></p><ul><li>
Serves as the subject matter expert in key areas with a broader background in technical solutions<ul><li>
Select 1-2 areas a major and then others a minor:<ul><li>
5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance)</li><li>
Cisco</li><li>
Genesys</li><li>
Avaya</li><li>
Microsoft</li></ul></li></ul></li><li>
Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives</li><li>
Provides solution consulting, technical design and sales support for account opportunities</li><li>
Provides live demonstrations for customers and sales teams</li><li>
Develops and maintains technical competency and related certifications for all core products and solutions areas</li><li>
Provides Customer facing presentations to customers, users groups, and conferences as required</li><li>
Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge</li><li>
Provides timely and accurate deliverables to customers including statements of work and product designs</li><li>
Provides ownership of Technical Solution Deliverables. These could include:<ul><li>
Participating in Discovery and Documentation of Business Requirements</li><li>
Coordinating with other technical resources for Bill of Materials, 3rd Party Quotes and SOW, Services, Infrastructure Requirements</li><li>
Owning Statement of Work Language Gathering from other resources and Assembly of SOW</li><li>
Participating in Solution/Delivery Assurance and Services Handoff Meetings</li></ul></li><li>
Prepares technical designs using manufacturer design tools for product area of focus</li><li>
Ensures productive relationships with manufacturer technical peers</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Additional Information
</b></h2><div><div><div><div><b>C1 BENEFITS</b><br>
<br>
<ul><li>401(k) Plan (35% employer match per dollar up to 10% employee contribution)</li><li>Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)</li><li>HSA with + Employer Contribution</li><li>In-vitro Fertility (treatment coverage)</li><li>Dental</li><li>Vision (2 plans: 12-month and 24-month frames allowance)</li><li>FSA Plans (Healthcare, Dependent care and Limited Purpose)</li><li>Pre-tax Commuter Plans</li><li>Employer-paid Life Insurance</li><li>Employer-paid Short + Term Disability</li><li>Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)</li></ul></div><ul><li>Paid Parental Leave (4 weeks at 100%)</li><li>Employee Assistance Plan</li><li>Voluntary Life Insurance</li><li>Legal/ID Theft Plans</li><li>TeleHealth Options</li><li>Wellness via Omada Health (healthy living solution)</li><li>Travel Assistance</li><li>Business Travel Accident Coverage</li><li>Employer-paid Pet Telehealth</li><li>Accident Insurance</li><li>Critical Illness Insurance</li><li>Hospital Indemnity Insurance</li><li>Volunteer Time Off</li><li>On Demand Pay (Daily Pay)<br>
</li></ul><div><br>
<br>
<br>
<b>Work Environment</b><br>
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.<br>
<br>
<b>Physical Environment</b><br>
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.<br>
<br>
<b>Other Duties/Changes</b><br>
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.<br>
<br>
<b>EEO Statement</b><br>
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm&lt;http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm&gt;<br>
<br>
<b>Notice of E-Verify Participation</b><br>
<br>
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf &lt;https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf&gt;<br>
<br>
<b>Right to Work</b><br>
<br>
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf&lt;https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf&gt;</div></div></div></div></div><div></div>

Cisco UC Solutions Architect

Avaya Solutions Architect

<div><h2 class="jobSectionHeader"><b>C1 Company Overview
</b></h2><div><div><div><div><b>C1: 1 Contact, 1 Connection, 1 Choice</b></div><div></div><div><br>
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.</div><div></div><div><br>
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><p><b>Summary</b></p><div>
Maintain and support the organization&rsquo;s critical business applications through best practices, under the direction and technical oversight of the Senior Applications System Administrator. The Applications System Administrator will be responsible for configuration, issue resolution, and day-to-day administration of one or several applications including ConnectWise, Microsoft CRM, and Ivanti in addition to other existing or future applications as needed.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><p><b>Required Qualifications</b></p><ul><li>
Bachelor's degree in IT or related field is preferred, Associates degree is required</li><li>
Prior experience of application system administration strongly preferred</li><li>
Working knowledge of one or more of the following applications (preferred) or other comparable applications: Connectwise (PSA), Microsoft CRM (CRM), Ivanti (ITSM)</li><li>
Working knowledge of how the applications are used by business groups</li><li>
Proficient in Microsoft Office is required</li><li>
Excellent verbal and written communications skills are a must</li></ul><br>
<div></div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><p><b>Essential Functions</b></p><ul><li>
Works under the direction and technical oversight of a Senior Application Administrator to administer software applications including setup and configuration of new application functionality and users</li><li>
Works with the Applications Support Team to troubleshoot and resolve application issues for business users</li><li>
Performs routine maintenance practices related to application/system administration</li><li>
Follows defined SDLC and change management process as applicable to application configuration activity</li><li>
Collaborates as part of cross-functional teams with other IT team members following the Agile Scrum methodology</li><li>
Contributes to test definition and testing of new functionality including regression testing</li><li>
Estimates and completes work in accordance with project timelines and milestones using appropriate tools</li></ul></div></div></div></div>

Applications System Admin

<div><h2 class="jobSectionHeader"><b>C1 Company Overview
</b></h2><div><div><div><div><b>C1: 1 Contact, 1 Connection, 1 Choice</b></div><div></div><div><br>
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.</div><div></div><div><br>
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><p><b>Summary</b></p><p>
The Senior Application Developer (Senior Full Stack Java Developer) role reports into the Director of Engineering. The Senior Full Stack Java Developer drives innovative Server side designs for ConvergeOne (C1) software products. This is sometimes referred-to as backend development. The Senior Full Stack Java Developer identifies and prioritizes business requirements, builds the technical design, and leads a team of C1 developers and contractors in the coding and Continuous Integration/Continuous Delivery (CI/CD) of product software. The Senior Full Stack Java Developer will undertake coding of complex services and will lead development sprints and daily standup meetings.</p>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><p><b>Required Qualifications</b></p><ul><li>
Minimum BSEE/CS or equivalent mix of education and experience</li><li>
8+ Years&rsquo; Experience in Java and In-Depth Knowledge with Telephony, REST/Web Services and Full stack Application Development using Java, J2EE technologies.</li><li>
4 + Years&rsquo; Experience and In-Depth Knowledge of Lean/Agile Development Methodologies, and Product Lifecycle Management</li><li>
Extensive knowledge in all the phases of Software Development Life Cycle (Design, Development, Testing, Deployment and Support) using development methodologies and Agile (Scrum, Kanban, TDD - Test driven development, CI-Continues Integration) automation test and has exposure in the implementation of Internet/Intranet, Client/Server and MVC architecture applications using Java / J2EE Technologies.</li><li>
Extensive work experience in a Team/Development with complete ownership of end to end deliverables including requirement gathering, analysis, design, development, testing, launch and post-production support.</li><li>
Expert in Core Java with Strong understanding of Collections, Multithreading, Event Handling, Exception Handling and Generics.</li><li>
Proficiency in developing secure web applications and server-side development using Hibernate ORM, Struts, EJB, Micro services, Servlets, Java Beans, SOAP and Restful web services and various J2EE Design Patterns.</li><li>
Expertise in developing and designing GUI screens using HTML, Node JS, Angular JS, HTML5 &amp; CSS3, JSP, AJAX, jQuery and JavaScript.</li><li>
Expertise in Microservice business components using Java /J2EE and Implementation of REST web services based on RESTful APIs.</li><li>
Development experience with JSON data processing to interact with NoSQL databases like ElasticSearch, MongoDB or Cassandra.</li><li>
Experience in Database Design, Creation and management of Schemas, Indices in NoSQL DBs</li><li>
Strong database skills in NoSQL DBs like ElasticSearch, MongoDB.</li><li>
Experienced in using Scala, Java tools like IntelliJ, Eclipse.</li><li>
Experience in performing Unit testing, Integration Testing and generation of test cases using JUnit.</li><li>
Expertise in using source code control systems such as GitHub, SVN, CVS, BitBucket, JIRA, and Jenkins.</li><li>
Strong team player and effective individual with an ability to adapt to new technologies quickly.</li><li>
Strong work ethic with desire to succeed and make significant contributions to the organization.</li><li>
Ability to lead a diverse group of developers and contractors using current/next generation methodologies, programming languages, architectures, etc.</li><li>
Hands-on knowledge of: current generation programming languages such as Node.js, Python; services such as GitHub; and Docker</li><li>
Hands-on experience with RESTful APIs and other APIs for integrating C1 products with multiple vendors&rsquo; platforms</li><li>
Ability to design, develop, test, and troubleshoot the solution for proofs of concepts on latest technologies.</li></ul><p></p><p><b><br>
Desired/Preferred Qualifications</b></p><ul><li>
Deep technical understanding of Application Programming Interfaces for: the major and evolving CCI vendors including Avaya, Cisco, Genesys, Twilio and Amazon; enterprise application software such as Salesforce.com, Oracle Service Cloud, Microsoft Dynamics, etc.; and the emerging Virtual Assistant/bot solutions.</li><li>
Experience with building vertical-specific (e.g., insurance, banking, and healthcare) UX/UIs</li><li>
Technical understanding of building platforms based on a microservices architecture and deployment methods such as Kubernetes</li><li>
Experience with &ldquo;Big Data&rdquo; analytics platforms</li></ul><p><b>
Supervisory Responsibility</b></p><div>
Mentoring developers and leading scrums through sprints and standup meetings</div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><p><b>Essential Functions</b></p><ul><li>
Per the product roadmap(s) and continuous requirements definition: design and develop API based microservices applications incorporating leading-edge compute concepts for C1 software products or new features for assigned GA products</li><li>
Design and development of microservices for GA products</li><li>
Working with Professional Services, implementation, cutover and support for new GA products, features and customizations</li><li>
Working with the Customer Success Centers, provide Tier 3/4 Day2 services including troubleshooting, diagnosis and bug fixes for assigned core products, features and customizations</li><li>
Provide Java subject matter expertise for Managed Services Offers</li><li>
Mentor the software development team including Software Developers, Contractors and Interns carrying out tasks associated with the above Essential Functions to design, develop and CI/CD new releases of products, features and customizations</li><li>
Assemble requirements for new server side microservices for the product roadmap. These requirements come from a variety of sources including customers, C1 sales, industry/competitive trends and internal ideation</li><li>
Update and maintain microservices technical documentation and code repositories</li></ul><p></p><p><b><br>
Additional Specific Duties and Responsibilities</b></p><ul><li>
Stay current on evolving programming languages and development methodologies</li><li>
Stay current on evolving Customer Experience Management (CX) technologies, applications and platforms; this includes but is not limited to the cloud and customer-premise versions of Contact Center Infrastructure (CCI) platforms, enterprise applications, CX Analytics, and Artificial Intelligence (AI)/Natural Language Processing (NLP) solutions</li><li>
Evaluate and scope application development initiatives</li><li>
Provide technical guidance and input for the Go-To-Market activities for assigned GA products</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Additional Information
</b></h2><div><div><div><p><b>Travel</b><br>
Yes, as needed</p><p></p><p><b><br>
Work Environment</b></p><p>
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.</p><p></p><p><b><br>
Physical Environment</b><br>
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.</p><p></p><div><b><br>
Other Duties/Changes</b><br>
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.</div></div></div></div></div>

Application Developer

<div><h2 class="jobSectionHeader"><b>C1 Company Overview
</b></h2><div><div><div><div><b>C1: 1 Contact, 1 Connection, 1 Choice</b></div><div></div><div><br>
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.</div><div></div><div><br>
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><p><b>Summary</b></p><div>
The Advanced Diagnostics Engineer (ADE) has the responsibility to serve as an escalation point to assist the ConvergeOne Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for ConvergeOne&rsquo;s maintenance and managed services customer base. The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group. This position will require attainment of expert level certifications related to their area of expertise (including but not limited to AVAYA ACE (equivalent), Cisco CCNA, and VMWare DCV).</div>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><p><b>Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Computer Information Systems, Accounting, or Business; candidates may have a high school diploma with 5 years of experience in supporting the AVAYA product lines in a telecommunication environment or telecommunication organization</li><li>
7+ years experience with advanced troubleshooting on one or more Enterprise level AVAYA communications products</li><li>
Experience in VOIP technologies, (to include, but not limited to, SIP, H.323, virtualization and AVAYA products) and be able to systematically troubleshoot issues in a complex, enterprise level VOIP environment</li><li>
Strong analytical, interpersonal and relationship building skills</li><li>
Strong work ethic and personal drive to excel
</li><li>Exceptional organizational skills and attention to detail</li><li>
Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks</li><li>
Ability to analyze complex information system data</li><li>
Ability to use (and learn new) complex systems, technologies, and applications</li><li>
Ability to adapt to change quickly and multi-task</li><li>
Must possess excellent oral and written communication skills in English</li><li>
Proficient in MS Office applications (Word, Excel, and PowerPoint)</li></ul><p></p><p><b><br>
Desired/Preferred Qualifications</b></p><ul><li>
VMWare DCV</li><li>
Comptia Linux+</li><li>
AVAYA ACE (or equivalent)</li><li>
CCNA Voice</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><p><b>Essential Functions</b></p><ul><li>
Manages assigned trouble incidents to resolution</li><li>
Possesses expert skills in VOIP related technologies, (to include, but not limited to, SIP, H.323, virtualization and AVAYA products) to be able to systematically troubleshoot issues in a complex, enterprise level environment</li><li>
Provides mentoring assistance to engineers with troubleshooting issues and development of root cause analyses related to customer issues within areas of expertise</li><li>
Assists and trains on installation of upgrades and patches, and recovery from backups, if required, within areas of expertise</li><li>
Assists engineers on configuration and review of packet capture, (such as Wireshark), to analyze network level voice issues</li><li>
Advises on escalations to manufacturers and resolution of those escalations to closure</li><li>
Develops knowledgebase articles and information to assist in best practices within areas of expertise</li><li>
Develops and performs &ldquo;HowTo&rdquo; training sessions for other engineers</li><li>
Provides solutions to a diverse range of complex problems</li><li>
Builds and maintains the corporate customer service relationship</li><li>
Provides leadership to client and the MSSC, and consistently exceed client expectations</li><li>
Manages positive customer satisfaction levels</li></ul></div></div></div></div><p></p>

Advanced Diagnostic Engineer

Join ConvergeOne and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.