Qureos Mentor

Copart, Inc

<div><p><i>Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.</i></p><p></p><div><div><p>
The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles and title paperwork and working with financial institutions and vehicle owners.</p></div><div><ul><li>
Opening/scanning mail received.
</li></ul></div><div><ul><li><p>Call queue (ability to answer basic TE questions, give claim updates, and direct caller to correct party/team if applicable).</p></li></ul></div><div><ul><li><p>
Total Loss Packets (create and send all documents required per state guidelines).</p></li></ul></div><div><ul><li><p>
Initial lien holder calls (calls are to secure payoff information, letters of guarantee, and copies of titles).</p></li></ul></div><div><ul><li><p>
Initial calls to owners/insureds (these are customer-specific tasks, and they are used to inform the owner of the packet that will be sent to them).</p></li></ul></div><div><ul><li><p>
Follow-up calls to owners/insureds to follow up on needed documents or corrected documents needed.</p></li></ul></div><div><ul><li><p>
Follow-up calls to lienholders (for documents listed above in the initial call).</p></li></ul></div><div><ul><li><p>
Will send out revised packets to the owners/insureds as needed.</p></li></ul></div><div><ul><li><p>
Will be held to the internal cycle times and other auditable criteria.</p></li></ul></div><div><ul><li><p>
Mail Approvals&mdash;Reviewing all mail to ensure that documents are compliant per state guidelines.</p></li></ul></div><div><ul><li><p>
Launch the &quot;Okay to Pay&quot; from the owner/insured to the insurance company after the final review of the file for compliance.</p></li></ul></div><div><ul><li><p>
Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation.</p></li></ul></div><div><ul><li><p>
Other tasks as assigned by management.</p></li></ul></div><div><p><b>
Requirements</b></p></div><div><ul><li><p>
1 plus years of office customer service experience</p></li></ul></div><div><ul><li><p>
Education: HS degree</p></li></ul></div><div><ul><li><p>
Proficient in basic office equipment and with Microsoft products</p></li></ul></div><div><ul><li><p>
Ability to identify/analyze vehicle title documents within company and State guidelines</p></li></ul></div><div><ul><li><p>
Ability to work closely with state DMVs and lienholder entities</p></li></ul></div></div><div><div><ul><li><p>
Problem solver</p></li></ul></div><div><ul><li><p>
Ability to multitask</p></li></ul></div><div><ul><li><p>
Basic 10-key proficiency</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Excellent communication skills&mdash;written and verbal</p></li></ul></div><div><ul><li><p>
Excellent customer service skills and attitude</p></li></ul></div><div><ul><li><p>
Basic math skills</p></li></ul></div><div><ul><li><p>
Ability to delegate/prioritize workflow</p></li></ul></div><div><ul><li><p>
Ability to work independently or in a team environment</p></li></ul></div><div><ul><li><p>
Ability to read/write in English fluently and effectively</p></li></ul></div><div><ul><li><p>
Valid driver's license</p></li></ul></div><div><ul><li><p>
Occasional overtime as needed</p></li></ul><p></p><p>
Pay $21.05 - $23.71 per hour</p></div></div><p></p><p><b><br>
Benefits Summary:</b></p><ul><li>
Medical/Dental/Vision</li><li>
401k plus a company match</li><li>
ESPP - Employee Stock Purchase Plan</li><li>
EAP - Employee Assistance Program</li><li>
10 Vacation days per year</li><li>
7 Paid Company Holidays</li><li>
Life and AD&amp;D Insurance</li></ul><p><i>
Along with many other employee benefits.</i></p>
<p><i>At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.</i></p><p></p><p>
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:</p><ul><li>
E-verify Participation</li><li>
Right to Work</li></ul></div><p></p>

Title Express Processor - On Site

<div><p><i>Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.</i></p><p></p><div><div><p>
The dispatcher is responsible for the timely and accurate dispatch of sub-haulers for vehicle pick-up and delivery while providing excellent service to customers.</p></div><p></p><div><ul><li><p><br>
Outbound calls to pick-up locations.</p></li></ul></div><div><ul><li><p>
Dispatch sub-haulers for vehicle pick-up and delivery within company timelines.</p></li></ul></div><div><ul><li><p>
Ensure sub-haulers meet company requirements prior to dispatching.</p></li></ul></div><div><ul><li><p>
Outbound calls to sellers.</p></li></ul></div><div><ul><li><p>
Solicit business.</p></li></ul></div><div><ul><li><p>
Utilize cost effective vendors to meet company budget objectives.</p></li></ul></div><div><ul><li><p>
Educate sub-haulers on company policies and procedures.</p></li></ul></div><div><ul><li><p>
Maintain and archive documents.</p></li></ul></div><div><ul><li><p>
Answer phone calls.</p></li></ul></div><div><ul><li><p>
Collect payments on member deliveries.</p></li></ul></div><div><ul><li><p>
Comply with Safety and enforce regulations.</p></li></ul></div><div><ul><li><p>
Print checks.</p></li></ul></div><div><ul><li><p>
Monitor incoming documents on the fax machine.</p></li></ul></div><div><ul><li><p>
Print reports as needed.</p></li></ul></div><div><ul><li><p>
Manage vendor relationships.</p></li></ul></div><div><ul><li><p>
Performs other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
Required Skills &amp; Experience:</b></p></div></div><div><div><ul><li><p>
Two years dispatch experience.</p></li></ul></div><div><ul><li><p>
One year customer service skills experience.</p></li></ul></div><div><ul><li><p>
High School Diploma or GED preferred.</p></li></ul></div><div><ul><li><p>
Excellent customer service skills and attitude.</p></li></ul></div><div><ul><li><p>
Excellent Communication Skills -verbal and written.</p></li></ul></div><div><ul><li><p>
Excellent organizational skills.</p></li></ul></div><div><ul><li><p>
Excellent time management skills.</p></li></ul></div><div><ul><li><p>
Typing speed 45 words per minute.</p></li></ul></div><div><ul><li><p>
Basic Ten key proficiency.</p></li></ul></div><div><ul><li><p>
Basic Math skills.</p></li></ul></div><div><ul><li><p>
Computer proficiency (MS Suite experience).</p></li></ul></div><div><ul><li><p>
Ability to operate office equipment.</p></li></ul></div><div><ul><li><p>
Multi- tasking.</p></li></ul></div><div><ul><li><p>
Ability to work in fast paced/diverse environment.</p></li></ul></div><div><ul><li><p>
Strong attention to detail.</p></li></ul></div><div><ul><li><p>
Know geographical area as well as ability to read maps.</p></li></ul></div><div><ul><li><p>
Work with minimal supervision.</p></li></ul></div><div><ul><li><p>
Occasional Overtime as needed.</p></li></ul></div><div><ul><li><p>
Bilingual Skill a plus.</p></li></ul></div><p></p><div><p><br>
Pay $23.40 - $26.31 per hour</p></div></div><p></p><p><b><br>
Benefits Summary:</b></p><ul><li> Medical/Dental/Vision</li><li> 401k plus a company match</li><li> ESPP - Employee Stock Purchase Plan</li><li> EAP - Employee Assistance Program (no cost to you)</li><li> Vacation &amp; Sick pay</li><li> Paid Company Holidays</li><li> Life and AD&amp;D Insurance</li><li> Discounts</li></ul><p><i>
Along with many other employee benefits.</i></p>
<p><i>At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.</i></p><p></p><p>
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:</p><ul><li>
E-verify Participation</li><li>
Right to Work</li></ul></div><p></p>

Dispatcher

Join Copart, Inc and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Copart, Inc

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Title Express Processor - On Site

Dispatcher