Qureos Mentor

Copart Middle East

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 Job Description:
 
 
 
 Copart Muscat Auctions LLC is seeking a proactive and customer-focused Customer Service Representative to join our team in Oman. The ideal candidate will play a key role in supporting members, handling auction-related inquiries, and ensuring an exceptional customer experience throughout the vehicle auction process.
 
 
 
 
 
 This position is open only to Omani nationals, and Urdu-speaking candidates will be considered an added advantage.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &middot; Provide professional support to members through calls, emails, and in-person inquiries.
 
 
 &middot; Handle post-sale processes including vehicle collection and vehicle release coordination and documentation.
 
 
 &middot; Resolve customer concerns efficiently while maintaining a professional and courteous attitude.
 
 
 &middot; Update member records accurately in the system and maintain confidentiality of all information.
 
 
 &middot; Support the operations and auction teams as needed to ensure a seamless customer journey.
 
 
 &middot; Ensure compliance with company policies, procedures, and service quality standards.
 
 
 
 
 
 
 Requirements:
 
 
 
 &middot; Omani national (mandatory).
 
 
 &middot; High school diploma or equivalent; Bachelor&rsquo;s degree preferred.
 
 
 &middot; Minimum of 1&ndash;2 years of experience in customer service, preferably in the automotive or auction industry.
 
 
 &middot; Excellent communication and interpersonal skills.
 
 
 &middot; Strong computer skills and familiarity with MS Office applications.
 
 
 &middot; Ability to multitask and work in a fast-paced, customer-oriented environment.
 
 
 &middot; Fluency in English is required; Urdu language proficiency will be an added advantage
 
 
 
 
 
 
 Preferred Skills:
 
 
 
 &middot; Prior experience in an auto auction or automotive service environment.
 
 
 &middot; Knowledge of vehicle documentation and ownership transfer processes.
 
 
 &middot; Ability to handle challenging situations with professionalism and empathy
 
 
 
 
 
 
 Compensation &amp; Benefits:
 
 
 
 &middot; Competitive salary based on experience.
 
 
 &middot; Medical insurance and employment benefits as per Omani labour law.
 
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Customer Service Representative

Join Copart Middle East and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Copart Middle East

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Customer Service Representative