Urwah Admin

Copthorne Al Jahra Hotel & Resort

<div>
 As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
 <br/>
 <br/>
 <strong>
  Key Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
  </li>
  <li>
   Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
  </li>
  <li>
   Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
  </li>
  <li>
   Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
  </li>
  <li>
   Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
  </li>
  <li>
   Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
  </li>
  <li>
   Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
  </li>
  <li>
   Safeguard guest privacy by refraining from disclosing any guest details.
  </li>
  <li>
   Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
  </li>
  <li>
   Uphold environmental, health, and safety standards in alignment with organizational policies.
  </li>
  <li>
   Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
  </li>
 </ul>
</div>


Front Desk Agent

<div>
 As an F&amp;B Associate at Copthorne Al Jahra Hotel &amp; Resort, Kuwait, you play a crucial role in ensuring exceptional guest experiences by providing efficient and friendly food and beverage service. Your responsibilities include taking orders, serving meals, and maintaining a clean and organized dining environment. You will collaborate with team members to deliver high-quality service and contribute to the overall success of the F&amp;B operations.
 <br/>
 <br/>
 <strong>
  Key Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome guests in a friendly and professional manner.
  </li>
  <li>
   Take customer orders, answer questions, and make menu recommendations.
  </li>
  <li>
   Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
  </li>
  <li>
   Serve meals and drinks in accordance with established standards and presentation guidelines.
  </li>
  <li>
   Handle guest inquiries, concerns, and requests promptly and courteously.
  </li>
  <li>
   Maintain a clean and organized dining area, including setting up tables and clearing dishes.
  </li>
  <li>
   Collaborate with kitchen and the F&amp;B team to ensure smooth coordination of service.
  </li>
  <li>
   Upsell menu items and promote special promotions to enhance the guest experience.
  </li>
  <li>
   Process customer payments and handle cash transactions accurately.
  </li>
  <li>
   Follow hygiene and safety guidelines to ensure a clean and safe working environment.
  </li>
  <li>
   Assist in restocking and replenishing supplies as needed.
  </li>
  <li>
   Work collaboratively with team members to achieve overall F&amp;B goals and guest satisfaction.
  </li>
  <li>
   Uphold environmental, health, and safety standards in alignment with organizational policies.
  </li>
  <li>
   Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
  </li>
 </ul>
</div>


F&B Associate

<div><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Join Copthorne Al Jahra Hotel & Resort and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Copthorne Al Jahra Hotel & Resort

ABOUT_COMPANY

Front Desk Agent

F&B Associate

Front Desk Agent