Qureos Mentor

CORPAVENUE

The Trainer ensures that every telecaller is equipped with the knowledge, skills, and confidence to effectively pitch real estate projects and secure appointments. This role is central to reducing ramp-up time, improving quality, and boosting team productivity.Key Responsibilities:&middot; Design and deliver structured onboarding programs for new telecallers. &middot; Train on communication skills, sales techniques, product knowledge, and CRM usage. &middot; Develop refresher programs to address gaps identified by Quality Analysts. &middot; Use roleplays, mock calls, and real-call analysis to make training practical and interactive. &middot; Keep training material updated with new scripts, offers, and project details. &middot; Assess training effectiveness through tests, call monitoring, and performance reviews. &middot; Work closely with managers to align training with business goals.Job Type: Full-timePay: &#8377;50,000.00 - &#8377;65,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Experience:<ul><li>telesales/call center training: 2 years (Required)</li></ul>Language:<ul><li>fluent English (Required)</li></ul>Location:<ul><li>Noida, Uttar Pradesh (Required)</li></ul>Work Location: In personSpeak with the employer +91 9368431280

Trainer - Call Center

The Quality Analyst ensures that all customer interactions meet the required standards for accuracy, professionalism, and compliance. This role helps improve customer experience and boosts the conversion ratio by identifying best practices and areas of improvement.Key Responsibilities:&middot; Monitor telecaller conversations (live and recorded) for script adherence, compliance, and customer handling. &middot; Score calls using pre-defined checklists and provide constructive feedback. &middot; Identify recurring issues and recommend corrective actions. &middot; Share quality insights with Team Leaders and Trainers for targeted improvement. &middot; Conduct calibration sessions to align quality standards across evaluators. &middot; Prepare weekly and monthly quality reports for management. &middot; Ensure compliance with data privacy and company policies.Job Type: Full-timePay: &#8377;50,000.00 - &#8377;65,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Experience:<ul><li>call quality analysis: 3 years (Required)</li><li>quality frameworks and call monitoring tools: 2 years (Required)</li></ul>Work Location: In personSpeak with the employer +91 9368431280

Quality Analyst (QA)

The Dialer &amp; MIS Analyst manages the call center's dialer system, ensuring smooth campaign execution, maximum productivity, and accurate performance reporting. This role acts as the backbone of call center operations, balancing technology and analytics.Key Responsibilities:&middot; Configure and manage auto-dialer campaigns, agent allocation, and call pacing. &middot; Monitor dialer performance to minimize call drops, idle time, and maximize connects. &middot; Maintain lead databases and ensure data hygiene in CRM/dialer. &middot; Troubleshoot technical issues and liaise with IT/dialer vendor when needed. &middot; Generate and circulate daily, weekly, and monthly MIS reports on KPIs such as: o Calls attempted vs. connected o Meetings booked o Lead aging and follow-up status o Agent productivity &middot; Provide insights to management for process improvement. &middot; Ensure compliance with dialing regulations and Do-Not-Call lists.Job Type: Full-timePay: &#8377;50,000.00 - &#8377;65,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Experience:<ul><li>dialer management and MIS reporting: 2 years (Required)</li><li>predictive/progressive dialers: 2 years (Required)</li><li>Excel(pivot tables, VLOOKUP, charts) and reporting tools: 2 years (Required)</li></ul>Work Location: In person

Dialer & MIS Analyst

Join CORPAVENUE and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CORPAVENUE

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Trainer - Call Center

Quality Analyst (QA)

Dialer & MIS Analyst