Qureos Mentor

Corpay

<div>
 
 What We Need
 
 
 
 Corpay is currently looking to hire an IT Analyst II based out of Brentwood, TN. In this role, you will provide advanced system level support of multi-user, technical and financial applications, and expert technical support through direct contact with end users. This includes general support tasks, advanced troubleshooting, systems administration, testing and installation of software and server/network support. Serve as the initial point of contact for all end user technical related issues for internal Corpay associates. The IT Analyst will assist with projects working closely with other Analysts (Both in applications and technical services) to document support requirements, develop new scripts and train other End User Support team members.
 
 
 
 How We Work
 
 
 
 As an IT Analyst II, you will be expected to work in an office at our Brentwood, TN office location. Corpay will set you up for success by providing:
 
 
 <ul>
 <li>
 Assigned workspace in Brentwood office location
 </li>
 <li>
 Company-issued equipment
 </li>
 <li>
 Formal, hands-on training
 </li>
 <li>
 Monthly home internet stipend
 
 
 </li>
 </ul>
 
 Role Responsibilities
 
 
 
 The responsibilities of the role will include:
 
 
 <ul>
 <li>
 Following agreed procedures, identifies, registers and categorizes incidents and requests
 </li>
 <li>
 Providing advanced technical assistance and maintenance support to end users including, but not limited to, servicing as primary second tier support and first tier support, when assigned
 </li>
 <li>
 Resolving incidents upon first contact where possible
 </li>
 <li>
 Responding to incidents/issues logged by phone, email or portal in timely manner
 </li>
 <li>
 Gathering data and provides basic troubleshooting techniques for all computer software and hardware issue
 </li>
 <li>
 Applying solid analysis skills and present moderate to complex facts to ensure proper problem determination
 </li>
 <li>
 Resolving all moderately complex technical support issues, tracks and documents pertinent information in a timely manner according to standard procedures
 </li>
 <li>
 Accurately capturing and documenting of issue or request information in the FLEETCOR IT Service Management Ticketing system
 </li>
 <li>
 Escalating issues within Service Level Agreements, follows up and updates customers on status inquires
 </li>
 <li>
 Managing, meeting and maintaining service levels and ensure all incidents are dealt with in accordance with the SLA and internal KPIs
 </li>
 <li>
 Partnering with IT and business contacts and effectively communicates relevant IT company related matters to ensure rapid resolution
 </li>
 <li>
 Emitting a positive, enthusiastic service attitude at all times and understands how to handle difficult situations using proper discretion and respect
 </li>
 <li>
 General understanding of the various lines of business within FLEETCOR, their function and importance to ensure solutions align with business needs
 </li>
 <li>
 Complies with all specified department, unit and IT Service Delivery Best Practices processes, goals and metrics
 </li>
 <li>
 Upholding the Corpay Code of Business Conduct at all times
 </li>
 <li>
 Adhering to Corporate procedures and policies
 </li>
 <li>
 May be required to be the designated &ldquo;On Call&rdquo; person to handle problems after normal business hours/and or during weekends utilizing a cell phone as well as schedule change assignments
 </li>
 <li>
 Participating in special projects or performs duties in other areas as requested
 </li>
 <li>
 Creating/Amending/Deleting user AD &amp; Application accounts according to corporate policy
 </li>
 <li>
 Suggesting improvements to the End User Service Delivery process
 </li>
 <li>
 Remote installation of approved software
 </li>
 <li>
 Troubleshooting Microsoft Windows issues
 </li>
 <li>
 Troubleshooting off the shelf software issues e.g. MS Office, Slack, Zoom, Chrome Browser, Edge Browser, etc.
 </li>
 <li>
 Aiding in the use of off the shelf and bespoke software
 </li>
 <li>
 Troubleshooting mobile device issues e.g. VPN access, email access on smartphone
 </li>
 <li>
 Providing updates as warranted to FLEETCOR Knowledge Management system
 </li>
 <li>
 Ensuring line management are immediately made aware of high priority or high impact issues
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Requires a high school diploma plus additional post-secondary college or technical school
 </li>
 <li>
 Preference for previous office and technical experience in a customer support environment
 </li>
 <li>
 3+ Years 1st line support/Service Desk experience
 </li>
 <li>
 Experience working in a role with a multinational focus would be beneficial as would any experience working for an organization that is SOX or other regulatory body compliant
 </li>
 <li>
 Ability to listen attentively
 </li>
 <li>
 Communications, verbal and written that deliver an effective, clear, concise message
 </li>
 <li>
 Demonstrates solid interpersonal, customer service and telephone etiquette skills
 </li>
 <li>
 Well organized with attention to detail and ability to carry out tasks independently
 </li>
 <li>
 Self-motivated, self-learning aptitude
 </li>
 <li>
 Commitment to tasks in a fast-paced environment
 </li>
 <li>
 Good team-working ability, particularly within a small team and across borders
 </li>
 <li>
 Intermediate to advanced knowledge of computer fundamentals and related technical disciplines
 </li>
 <li>
 Working knowledge of Microsoft Windows 10 and 11
 </li>
 <li>
 Citrix or VMWare Application and Desktop Virtualization
 </li>
 <li>
 MS Office 2019/Office365/Intune/ADUC/PowerShell
 </li>
 <li>
 Collaboration Technology such as Zoom, Slack, MS Teams
 </li>
 <li>
 Mobile Device Management Installation and Support
 </li>
 <li>
 PC hardware break-fix identification
 </li>
 <li>
 Printer operation and network printing installation and support
 </li>
 <li>
 ITIL Certification &ndash; Minimum Foundation preferred
 </li>
 <li>
 Windows 10 Workstation Certification preferred
 </li>
 <li>
 Help Desk Certification preferred
 </li>
 <li>
 Must complete continuing education requirements as outlined by Corpay HR
 
 
 </li>
 </ul>
 
 Benefits &amp; Perks
 
 
 
 <ul>
 <li>
 Medical, Dental &amp; Vision benefits available the 1st month after hire
 </li>
 <li>
 Automatic enrollment into our 401k plan (subject to eligibility requirements)
 </li>
 <li>
 Virtual fitness classes offered company-wide
 </li>
 <li>
 Robust PTO offerings including: major holidays, vacation, sick, personal, &amp; volunteer time
 </li>
 <li>
 Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
 </li>
 <li>
 Philanthropic support with both local and national organizations
 </li>
 <li>
 Fun culture with company-wide contests and prizes
 
 
 </li>
 </ul>
 
 Equal Opportunity/Affirmative Action Employer
 
 
 
 Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
 
 
 #CORPAY
 
 
</div>

IT Analyst II

What We Need
 
CORPAY is currently looking to hire a HR Generalist, this position partners with the Strategy Partner & Talent Acquisition Partner in their assigned territory to provide expertise in the areas of employee relations, investigations, and compliance. This position executes CORPAY’s human resources’ strategy to support the company business strategy and values
 You will report directly to the People Operations Manager and regularly collaborate with various department.
 
How We Work
 
As a HR Generalist, you will be expected to work in a hybrid environment. CORPAY will set you up for success by providing:
 <ul>
<li>Assigned workspace in Brentwood, TN or Peachtree Corners, GA office</li>
<li>Company-issued equipment</li>
<li>Formal, hands-on training</li>
</ul>
Role Responsibilities
 
The responsibilities of the role will include: 
<ul>
<li>Serve as a labor relations/employee relations resource and provide insight regarding new company policies, procedures, programs and activities</li>
<li>Conducts investigations, prepares investigative reports and makes recommendations to resolve employee issues based on policy, past practice and legal justifications.</li>
<li>Conducts exit interviews and make recommendations based on trends or notable comments for advising management for improvement</li>
<li>Ensures thorough understanding of company policies by conducting new employee orientations and follow-up sessions; assist management team with follow up questions related to company policies and procedures.</li>
<li>Assist in the day-to-day administrative processes, including reporting related to FMLA maintenance and time management processes.</li>
<li>Conduct staffing/turnover reporting to include tracking of offer letters, new hire process flow and scheduled orientation dates.</li>
<li>Identifies internal talent and partners with hiring manager and Talent Acquisition Partner to fill open roles.</li>
<li>Advises leaders on employee relations investigations, disciplinary action, and terminations.</li>
<li>Consults with and advises managers and employees with regard to employee relations issues including investigation and problem resolution, disciplinary action and termination.</li>
<li>Advises managers and employees concerning compensation, benefits, and employee services as well as provide training in accordance with policies, procedures and practices.</li>
<li>Interprets and executes company policies, procedures and practices to ensure compliance with government laws and regulations.</li>
<li>Acts as key business partner focused on establishing, maintaining and developing an environment to promote positive employee relations and successful business practices.</li>
<li>Participates as a strategic business partner to management team in the design, implementation and evaluation of multi-functional solutions to business problems.</li>
<li>Assists with other tasks or special projects as assigned by manager</li>
</ul>
Qualifications & Skills
 <ul>
<li>Bachelor's degree preferred in Human Resource, Business Administration, or related field</li>
<li>PHR or SHRM-CP, AIRS certifications preferred</li>
<li>0-2 years of Human Resource Generalist or similar operations experience</li>
<li>Solid understanding/experience with human resources and payroll processes, benefit & compensation administration, recruitment & onboarding processes, handling employee relations issues, organizational planning & development, FMLA/leave administration, employment law compliance (FLSA, ADEA, EEO, ADA, FMLA etc.), performance management, employee development, corrective action, employee investigations, regulatory reporting.</li>
<li>Effective verbal and written communication skills; delivers messages in a clear, concise manner</li>
<li>Proficient in HCM systems</li>
<li>Proficient in Microsoft Office (Word, Excel and PowerPoint), MS Project preferred</li>
</ul>
Competencies
 <ul>
<li>Resourcefulness</li>
<li>Adapts quickly to changing resource requirements</li>
<li>Enjoys multi-tasking, applies knowledge of the organization to advance multiple objectives</li>
<li>Demonstrates Organizational Savvy</li>
<li>Previous employee relations experience in sales or corporate roles</li>
<li>Navigates the political complexities of the organization easily</li>
<li>Has a clear understanding of the business priorities</li>
<li>Avoids provoking tension between groups</li>
<li>Uses knowledge of organization to achieve objectives</li>
<li>Has a network of cross functional peers to help drive results</li>
<li>Action Oriented</li>
<li>Decisively acts in fast changing situations</li>
<li>Shows initiative in tough situations</li>
<li>Exceptional at spotting and seizing opportunities</li>
<li>Customer Focused</li>
<li>Anticipates customers’ needs and provides exceptional customer service</li>
<li>Establishes and maintains effective customer relationships</li>
<li>Builds solutions that meet customer expectations</li>
<li>Situational Adaptability</li>
<li>Readily adapts personal, interpersonal, and leadership behaviors</li>
<li>Understands that different situations may call for different approaches</li>
<li>Can act differently depending on the circumstances</li>
</ul>
Travel Requirements
 <ul>
<li>Requires overnight travel less than 15% of the time</li>
</ul>
ADA Accommodations
 <ul>
<li>To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.</li>
</ul>
Benefits & Perks
 <ul>
<li>Medical, Dental & Vision benefits available the 1st month after hire</li>
<li>Automatic enrollment into our 401k plan (subject to eligibility requirements)</li>
<li>Virtual fitness classes offered company-wide</li>
<li>Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time</li>
<li>Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)</li>
<li>Philanthropic support with both local and national organizations</li>
<li>Fun culture with company-wide contests and prizes</li>
</ul>
Our Company & Purpose
 CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
 
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
 
CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
 <ul>
<li>Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.</li>
<li>Empowering our people to share their experiences and ideas through open forums and individual conversations; and</li>
<li>Valuing each person’s unique perspectives and individual contributions.</li>
</ul>
Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.CORPAY.com or following CORPAY on LinkedIn.
 Equal Opportunity/Affirmative Action Employer
 
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
 For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

HR Generalist

Crew Accommodations On-site Agent
 Job Description
 
The Crew Accommodations Agent at CORPAY’s Airline Division – TA CONNECTIONSis responsible for overseeing and coordinating the hotel and ground transportation bookings for our Client’s Crew members, as well as managing the workflow between agents and clients. This role requires efficient handling of booking requirements through our proprietary system CrewHub (CrewRez), along with managing communications through email, chat, phone calls, and direct interactions. The Coordinator ensures seamless resolution of booking issues by following Standard Operating Procedures and facilitates coordination among agents, clients, and vendors.
 
Essential duties and responsibilities: 
<ul>
<li>Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.</li>
<li>Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.</li>
<li>Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.</li>
<li>Communication and Problem-Solving: Facilitate effective communication with internal departments and management to expedite work and resolve problems.</li>
<li>Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.</li>
<li>System Utilization: Efficiently use all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.</li>
<li>Hotel Sourcing: Identify suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non-compliant options.</li>
<li>Vendor Payments: Manage payments to hotel and transportation vendors in accordance with contractual terms.</li>
<li>Team Leadership: Foster a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues.</li>
<li>Incident Reporting: Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.</li>
<li>Attendance and Policy Adherence: Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.</li>
<li>Support and Special Projects: Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.</li>
</ul>
Job Requirements: 
<ul>
<li>Interpersonal Skills: Excellent interpersonal and client relationship skills with the ability to interact effectively with clients and business partners both electronically and via telephone.</li>
<li>Organizational Skills: Strong organizational and multi-tasking skills.</li>
<li>Communication Skills: Strong writing, communication, and negotiation skills.</li>
<li>Team and Independent Work: Ability to work independently and as a contributing team member.</li>
<li>Hotel Industry Knowledge: Familiarity with hotel sourcing and rate negotiation, with a thorough understanding of market and contractual needs.</li>
<li>Technical Proficiency: Excellent PC skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.</li>
<li>Flexibility: Availability to work shift work, willingness to work long hours during irregular operations, and flexibility to adjust schedules as per client requirements.</li>
<li>Transportation and Remote Work Reliable transportation for on-site work and a dependable internet connection for potential remote work in a quiet home environment (Overtime or office closures).</li>
<li>Experience: A minimum of 3 years of experience in the hotel/travel industry or a similar role is highly preferred.</li>
</ul>
Qualifications: 
<ul>
<li>Education: High school diploma or GED Certificate is required. Some college education is preferred but not required.</li>
<li>Language Skills: Fluent in English is required. Proficiency in additional languages such as Italian, German, French, Spanish, or Portuguese is a plus.</li>
<li>Industry Experience: Prior experience in the hotel/travel industry or customer service/call center roles is highly preferred.</li>
</ul>
This role requires a seasoned professional with a minimum of three years of experience, capable of handling complex coordination tasks and leading a team to ensure smooth operations and excellent client service.

Crew Accommodations Agent - AUH - Etihad

Join Corpay and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Corpay

ABOUT_COMPANY

IT Analyst II

HR Generalist

Crew Accommodations Agent - AUH - Etihad