Qureos Mentor

Corpay

Job Title: Account Coordinator – TAC
 Department: Account Management / Client Services
 Reports To: Senior Account Manager
 Location: Remote
 
Position Summary
 The Account Coordinator provides essential support to the Account Management team in the delivery of crew accommodation and transportation services for our client. This role is responsible for coordinating day-to-day operations, facilitating communication between internal teams and external vendors, and ensuring high-quality service delivery across all account-related activities.
 
Key Responsibilities
 <ul>
<li>Provide administrative and operational support to the Wizz Air Account Management team.</li>
<li>Coordinate logistics and booking processes across various internal departments.</li>
<li>Act as a liaison between Wizz Air, hotel partners, and transport providers to ensure accurate and timely service execution.</li>
<li>Track, monitor, and follow up on booking issues, service feedback, and provider performance.</li>
<li>Maintain accurate documentation and assist with preparing reports and account-related updates.</li>
<li>Support process improvement initiatives and contribute to maintaining service quality standards.</li>
</ul>
Key Interfaces
 
Internal: 
<ul>
<li>Account Managers</li>
<li>Operations</li>
<li>Customer Service</li>
<li>Vendor Management</li>
</ul>
External: 
<ul>
<li>Hotel partners</li>
<li>Transport providers</li>
</ul>
Qualifications & Skills
 <ul>
<li>Strong administrative and organizational skills</li>
<li>Excellent written and verbal communication abilities</li>
<li>High attention to detail and accuracy</li>
<li>Ability to thrive in a fast-paced, team-oriented environment</li>
<li>Proficiency in Microsoft Office; experience with booking systems is an advantage</li>
</ul>
Performance Metrics
 <ul>
<li>Accuracy and timeliness of bookings and communications</li>
<li>Client and vendor satisfaction levels</li>
<li>Responsiveness and issue resolution time</li>
<li>Contribution to operational efficiency and service improvement initiatives</li>
</ul>

General - Contractor - C1

Job Description Alignment – Account Manager (Corpay Lodging Division)
 Purpose Summary
 The Account Manager drives strategic relationships with key aviation clients by delivering cost savings, value-added solutions, and margin optimization for Corpay's Lodging Division. The role combines relationship management, business analytics, procurement, and operational support to ensure seamless execution of lodging solutions.
 
Key Competencies
 <ul>
<li>Relationship Management</li>
<li>Business Development</li>
<li>Procurement / Negotiations</li>
</ul>
Market & Product Analysis
 <ul>
<li>Perform market research, property analysis, and surveys</li>
<li>Study business data to identify savings and revenue opportunities</li>
<li>Monitor competitive products and analyze customer reactions</li>
</ul>
Contracting & Procurement
 <ul>
<li>Develop, negotiate, manage, execute, and renew hotel contracts</li>
<li>Ensure client hotel programs deliver value and savings</li>
<li>Maintain supplier relationships when applicable</li>
</ul>
Account Growth & Client Engagement
 <ul>
<li>Conduct presentations to promote Corpay products and services</li>
<li>Educate clients on enhancements, updates, and new offerings</li>
<li>Strengthen account loyalty and expand product penetration</li>
</ul>
Reporting & Strategy
 <ul>
<li>Provide analysis to support account strategy planning</li>
<li>Evaluate results of client programs and share insights with leadership</li>
<li>Recommend program improvements based on data trends</li>
</ul>
Operational Support
 <ul>
<li>Serve as 24/7 on-call support for distressed passenger situations</li>
<li>Support escalations and urgent client needs</li>
<li>Oversee Account Coordinators when assigned</li>
</ul>
Organizational Contribution
 <ul>
<li>Enhance Corpay’s reputation by taking initiative</li>
<li>Support continuous improvement and new initiatives</li>
<li>Identify opportunities to add value and increase efficiency</li>
</ul>
Skills & Qualifications Alignment
 Required Competencies
 <ul>
<li>Strong interpersonal and customer service skills</li>
<li>Ability to lead, collaborate, and communicate effectively</li>
<li>Exceptional time management and follow-through</li>
<li>Strong financial acumen and attention to detail</li>
<li>Negotiation, procurement, and analytical skills</li>
<li>Proficiency in Microsoft Outlook, Word, Excel, PowerPoint</li>
</ul>
Preferred Qualifications
 <ul>
<li>Travel, aviation, or hotel industry experience</li>
<li>International experience</li>
<li>Multilingual capabilities (Spanish, French, German, Chinese, Japanese)</li>
<li>Master’s degree preferred</li>
</ul>
Experience Requirements
 <ul>
<li>Bachelor’s degree required</li>
<li>3–5 years in airline, hotel, account management, customer service, or sales support</li>
</ul>

Customer Service - Account Management - S1 - GBR

Join Corpay and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Corpay

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General - Contractor - C1

Customer Service - Account Management - S1 - GBR

General - Contractor - C1