Qureos Mentor

Corpay

<div></div><div><div>Your role</div><div></div><div>
What you'll be doing</div><div></div><div>
Senior Operations Manager</div><div>
What We Need</div><div>
We are seeking an experienced and highly organized Senior Operations Manager to oversee and drive the efficiency of our office administrative function. This role is critical in ensuring seamless office operations, compliance, vendor management, employee support, and facilities administration. The ideal candidate will bring strong leadership skills, operational excellence, and a problem-solving mindset to manage cross-functional administrative processes while building scalable systems to support organizational growth.</div><div>
Role Responsibilities</div><div>
Operational &amp; Administrative Management</div><ul><li>
Ensure smooth day-to-day operations across all offices in partnership with the admin team.</li><li>
Develop, implement, and monitor policies, processes, and SOPs for effective administration.</li><li>
Drive continuous improvement initiatives to enhance efficiency, cost-effectiveness, and service delivery.</li></ul><div>
Facilities &amp; Office Management</div><ul><li>
Oversee office infrastructure, space planning, security, maintenance, and housekeeping.</li><li>
Ensure compliance with health, safety, and regulatory requirements.</li><li>
Manage new office set-ups, expansions, and relocations in coordination with stakeholders.</li></ul><div>
Vendor &amp; Contract Management</div><ul><li>
Negotiate and manage vendor contracts for facilities, travel, transport, pantry, housekeeping, and other services.</li><li>
Build vendor partnerships to ensure service quality, timely delivery, and cost optimization.</li><li>
Establish strong monitoring mechanisms for vendor performance.</li></ul><div>
People &amp; Team Management</div><ul><li>
Lead, mentor, and build capabilities within the admin/site team.</li><li>
Ensure high-quality, timely support to employees and leadership.</li><li>
Collaborate with HR, Finance, IT, and other functions to provide integrated support solutions and processes.</li></ul><div>
Budgeting &amp; Compliance</div><ul><li>
Manage and optimize the admin budget, ensuring cost efficiency without compromising quality.</li><li>
Ensure compliance with statutory, audit, and internal control requirements.</li><li>
Regularly review expenses and identify opportunities for savings.</li></ul><div>
Strategic Projects</div><ul><li>
Drive initiatives for workplace automation, sustainability, and digital transformation in administration.</li><li>
Support business continuity planning (BCP) and crisis management preparedness.</li><li>
Act as a key point of escalation for complex operational or administrative challenges.</li></ul><div>
Qualifications &amp; Skills</div><ul><li>
Bachelor&rsquo;s degree in Business Administration, Operations, or related field (MBA preferred).</li><li>
10&ndash;15 years of experience in administration/operations, with at least 5 years in a managerial role.</li><li>
Proven track record of managing large-scale administrative operations and multi-location offices.</li><li>
Strong exposure to vendor management, budget handling, and office infrastructure projects.</li><li>
Excellent leadership and stakeholder management skills.</li><li>
Proficiency in MS Office (Excel, PowerPoint, SharePoint, MS Teams, Visio or similar).</li><li>
Strong understanding of compliance, contracts, and facilities management.</li><li>
Excellent communication, interpersonal, analytical, and decision-making skills.</li></ul><div>
Abilities &amp; Attributes</div><ul><li>
Operational excellence mindset with attention to detail.</li><li>
Strong leadership capabilities with the ability to mentor and build high-performing teams.</li><li>
Proactive problem-solving and ability to manage complex administrative challenges.</li><li>
Influencing and negotiating skills with vendors and stakeholders.</li><li>
High integrity, accountability, and discretion in handling sensitive information.</li><li>
Adaptability to drive digital transformation, automation, and sustainability initiatives.</li></ul><div>
Benefits &amp; Perks</div><ul><li>
Leaves: Earned, sick, casual, national holidays, maternity, paternity, bereavement, and adoption/surrogacy leave.</li><li>
Medical &amp; Insurance: Group medical coverage for self and dependents; personal accident insurance.</li><li>
Wellness &amp; Health: Wellness allowance and annual health check-ups for self and family.</li><li>
Tech &amp; Meals: Broadband reimbursement and meal card support.</li><li>
Commute &amp; Retirement: Commuting allowance, provident fund, gratuity, voluntary provident fund, and pension options.</li><li>
Culture &amp; Engagement: Support for philanthropic initiatives, fun contests, and an inclusive work environment.</li></ul><div>
Our Company &amp; Purpose</div><div>
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&amp;P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries, and geographies rely on our product portfolio to manage spending more quickly, efficiently, and securely than ever before.<br>
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We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to &lsquo;thrive &amp; grow&rsquo; through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.<br>
<br>
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:<br>
<ul><li>Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.</li><li>Empowering our people to share their experiences and ideas through open forums and individual conversations.</li><li>Valuing each person&rsquo;s unique perspectives and individual contributions.</li></ul></div><div>
Embracing diversity enables our people to &ldquo;make the difference&rdquo; as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting <div>www.corpay.com</div> or following Corpay on <div>LinkedIn</div>.</div><div>
Equal Opportunity Employer Statement</div><div>
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.</div><div>
#LI-AK1</div><div></div><div>
About Corpay</div><div></div><div>
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.</div><div></div><div>
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.</div><div>
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.</div><div></div><div>
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written &amp; signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.</div></div><div></div>

Senior Operations Manager

What We Need
<br><br>
Corpay is currently looking to hire an IT Analyst I that will provide advanced system level support of multi-user, technical and financial applications, and expert technical support through direct contact with end users. This position falls under our Corporate Overhead division based outside of the Atlanta, GA area. The position will be in South Jordan, Utah. We are seeking a passionate, diligent, and innovative IT Analyst I that can provide advanced system level support of multi-user, technical and financial applications, and expert technical support through direct contact with end users. This includes general support tasks, advanced troubleshooting, systems administration, testing and installation of software and server/network support. Serve as the initial point of contact for all end user technical related issues for internal Corpay associates and provide timely and courteous support to resolve moderate to complex issues with limited guidance or direction. The Analyst I will also assist with projects working closely with other Analysts (Both in applications and technical services) to document support requirements, develop new scripts and train other End User Support team members.
<br><br>
How We Work
<br><br>
As an IT Analyst I, you will be expected to work in an office at our South Jordan, UT location. Corpay will set you up for success by providing:
<br><br>
<ul>
<li>Assigned work office/full.</li>
<li>Company-issued equipment.</li>
<li>Formal training.</li>
<li>Monthly mobile phone stipend.</li>
</ul>
Role Responsibilities
<br><br>
<b>The responsibilities of the role will include:</b><br>
<ul>
<li>Following agreed procedures, identifies, registers and categorizes incidents and requests</li>
<li>Providing advanced technical assistance and maintenance support to end users including, but not limited to, servicing as primary second tier support and first tier support, when assigned</li>
<li>Resolving incidents upon first contact where possible</li>
<li>Responding to incidents/issues logged by phone, email or portal in timely manner</li>
<li>Gathering data and provides basic troubleshooting techniques for all computer software and hardware issues</li>
<li>Applying solid analysis skills and present moderate to complex facts to ensure proper problem determination</li>
<li>Resolving all moderately complex technical support issues, tracks and documents pertinent information in a timely manner according to standard procedures</li>
<li>Accurately capturing the documentation of issue or request information in the Corpay IT Service Management Ticketing system</li>
<li>Escalating issues within Service Level Agreements, follows up and updates customers on status inquires</li>
<li>Managing, meeting and maintaining service levels and ensure all incidents are dealt with in accordance with the SLA and internal KPIs</li>
<li>Partnering with IT and business contacts and effectively communicates relevant IT company related matters to ensure rapid resolution</li>
<li>Emitting a positive, enthusiastic service attitude at all times and understands how to handle difficult situations using proper discretion and respect</li>
<li>General understanding of the various lines of business within Corpay, their function and importance to ensure solutions align with business needs</li>
<li>Complying with all specified department, unit and IT Service Delivery Best Practices processes, goals and metrics</li>
<li>Upholding the Corpay Code of Business Conduct at all times</li>
<li>Adhering to Corporate procedures and policies</li>
<li>May be required to be the designated “On Call” person to handle problems after normal business hours/and or during weekends utilizing a cell phone as well as schedule change assignments</li>
<li>Participating in special projects or performs duties in other areas as requested</li>
<li>Amending user AD & Application accounts according to corporate policy</li>
<li>Suggesting improvements to the End User Service Delivery process</li>
<li>Remoting installation of approved software</li>
<li>Troubleshooting Microsoft Windows issues</li>
<li>Troubleshooting off the shelf software issues e.g. MS Office, Teams, Okta, Chrome Browser, Edge Browser, etc.</li>
<li>Aiding in the use of off the shelf and bespoke software</li>
<li>Troubleshooting mobile device issues e.g. VPN access, email access on smartphone</li>
<li>Providing updates as warranted to Corpay Knowledge Management system</li>
<li>Ensuring line management are immediately made aware of high priority or high impact issues</li>
</ul>
Qualifications & Skills
<br><ul>
<li>Preference for previous office and technical experience in a customer support environment</li>
<li>2+ Years 1st line support/Service Desk experience</li>
<li>Experience working in a role with a multinational focus would be beneficial as would any experience working for an organization that is SOX or other regulatory body compliant</li>
<li>Ability to work independently and work well with others in and in a team-based environment</li>
<li>Ability to exercise sound judgment as to when to escalate issues</li>
<li>Notify Manager of high priority or escalated issues</li>
</ul>
Benefits & Perks
<br><ul>
<li>Medical, Dental & Vision benefits available the 1st month after hire</li>
<li>Automatic enrollment into our 401k plan (subject to eligibility requirements)</li>
<li>Virtual fitness classes offered company-wide</li>
<li>Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time</li>
<li>Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)</li>
<li>Philanthropic support with both local and national organizations</li>
<li>Fun culture with company-wide contests and prizes</li>
</ul>
Equal Opportunity/Affirmative Action Employer
<br>Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

IT Analyst I

Join Corpay and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Corpay

ABOUT_COMPANY

Senior Operations Manager

IT Analyst I