Abrar Admin

Corporate Transportation Group

<div><p>Job Title: NEMT Dispatcher<br>
 Location: Glen Allen, Virginia (On-site)<br>
 Reports To: Manager, Transportation</p><p><b>
THIS POSITION WORKS ON-SITE DAILY AT OUR GLEN ALLEN, VA LOCATION</b></p><p><b>
Position Overview</b><br>
 The NEMT Dispatcher is responsible for coordinating, scheduling, and monitoring non-emergency medical transportation trips to ensure members are transported safely, timely, and in compliance with contract, regulatory, and service-level requirements. This role serves as a central point of communication between members, transportation providers, drivers, and internal teams, and is critical to daily operational success.</p><div><b>
Key Responsibilities</b><br>
<ul><li>Receive, schedule, and dispatch NEMT trip requests in accordance with client, state, and health plan requirements</li><li>Coordinate trip assignments with contracted transportation providers and drivers using MediDrive&rsquo;s Transportation Management System (TMS)</li><li>Monitor trips in real time to ensure on-time pickup, trip completion, and adherence to service standards</li><li>Communicate proactively with members, providers, and internal staff regarding trip status, delays, cancellations, or issues</li><li>Resolve day-of-service issues, including late pickups, no-shows, vehicle breakdowns, and eligibility discrepancies</li><li>Document all trip activity, communications, and exceptions accurately and in real time within the system</li><li>Verify trip eligibility, authorizations, mode of transport, and special member needs prior to dispatch</li><li>Escalate service failures, safety concerns, or compliance issues according to established protocols</li><li>Support provider performance by identifying recurring issues and communicating trends to management</li><li>Work collaboratively with call center, provider relations, compliance, and quality teams</li><li>Maintain strict confidentiality and comply with HIPAA and all applicable state and federal regulations</li><li>Participate in training, quality initiatives, and process improvement efforts as required</li></ul></div><div><b>
Qualifications</b><br>
<ul><li>High school diploma or GED required; associate degree or relevant coursework preferred</li><li>Minimum of 1&ndash;2 years of dispatching experience, preferably in NEMT, transportation, logistics, or call center operations</li><li>Familiarity with Medicaid, Medicare Advantage, or healthcare transportation environments strongly preferred</li><li>Proficiency with dispatch systems, TMS platforms, and standard office software</li><li>Strong verbal and written communication skills</li><li>Ability to multitask, prioritize, and remain calm in a fast-paced, high-volume environment</li><li>Strong problem-solving skills and attention to detail</li><li>Customer-service oriented with a focus on member experience and provider collaboration</li><li>Ability to work assigned shifts, which may include early mornings, evenings, weekends, or holidays as required</li></ul></div><div><b>
Work Environment</b><br>
<ul><li>This position is based on-site at MediDrive&rsquo;s Glen Allen, Virginia office</li><li>Fast-paced operational environment with continuous phone and system activity</li><li>Extended periods of sitting, computer use, and phone communication required</li></ul></div><div><b>
Preferred Attributes</b><br>
<ul><li>Knowledge of Virginia Medicaid NEMT requirements</li><li>Experience working with multiple transportation modes (ambulatory, wheelchair, stretcher, mileage reimbursement, volunteer drivers)</li><li>Bilingual (English/Spanish) a plus</li></ul></div></div><p></p>

Dispatcher (NEMT)

<div><p>Role Overview:</p><p>
The Transportation Manager is responsible for overseeing transportation provider (TP) performance, network stability, and operational excellence within an assigned geographic region. This role serves as the primary liaison between MediDrive and its transportation providers, ensuring high service quality, compliance, cost discipline, and provider satisfaction.</p><p>
This position plays a critical role in strengthening MediDrive&rsquo;s provider network by driving accountability, supporting provider onboarding and retention, monitoring field performance, and partnering cross-functionally to deliver reliable, cost-effective transportation services. The MediDrive office is located in Denver, Colorado. This position will work on-site daily. During implementation, they may also be required to travel 30&ndash;50% of the time.</p><p><b>
Key Responsibilities:</b></p><ul><li><ul><li> Oversee all transportation and logistics operations within the assigned region</li><li> Ensure transportation providers meet established service, performance, and compliance standards</li><li> Monitor and evaluate transportation provider performance metrics, including on-time performance, TP no-show, cost efficiency, member experience, and service quality</li><li> Direct regional logistics teams in provider recruitment, onboarding, retention, and geographic coverage optimization</li><li> Ensure comprehensive network coverage across service modes and geographies</li><li> Own regional transportation cost performance, including average cost per trip, cost per mile, and other key financial indicators</li><li> Identify cost drivers and implement cost-containment strategies without compromising service quality</li><li> Provide ongoing analysis and reporting of transportation cost trends and variances</li><li> Partner with leadership to ensure regional transportation spend aligns with budgeted targets</li><li> Direct field monitoring activities and lead corrective action efforts, including performance improvement plans (PIPs) for underperforming providers</li><li> Ensure transportation providers are properly trained and educated on MediDrive policies, contract requirements, and operational expectations</li><li> Ensure ongoing provider compliance with credentialing, regulatory, and contractual requirements</li><li> Participate in planning and execution of contract amendments, regulatory updates, and operational changes</li><li> Provide daily guidance, coaching, and performance management for direct reports</li><li> Foster a culture of accountability, collaboration, and continuous improvement</li><li> Facilitate provider town halls and regional meetings to communicate expectations, updates, and best practices</li><li> Support cross-functional teams to resolve operational issues and improve provider experience</li><li> Adhere to all MediDrive policies, protocols, and confidentiality requirements</li><li> Perform other duties as assigned to support organizational goals</li></ul></li></ul><p></p><p><br>
Qualifications:</p><ul><li><ul><li> High School Diploma or GED required</li><li> College degree or equivalent combination of education and relevant work experience preferred</li><li> Minimum of 2 years in a management or demonstrated leadership role</li><li> Minimum of 3 years of experience in transportation, logistics, operations, or fleet management (5+ years preferred)</li><li> Experience with contracting and provider negotiations preferred</li><li> Valid driver&rsquo;s license required</li><li> Experience managing a transportation fleet of 200+ vehicles preferred</li><li> Experience with routing and dispatch applications preferred</li></ul></li></ul><p></p><p><br>
Skills &amp; Competencies:</p><ul><li><ul><li> Strong operational and organizational skills with the ability to execute for results</li><li> Excellent analytical skills, with the ability to use data to drive operational and cost improvements</li><li> Strong communication, presentation, and public speaking abilities</li><li> Proven problem-solving skills with the ability to anticipate and resolve issues proactively</li><li> High level of ownership, accountability, and professionalism</li><li> Strong customer service orientation and provider relationship management skills</li><li> Ability to remain calm, focused, and team-oriented in high-pressure situations</li><li> Proficiency with Microsoft Office and operational reporting tools</li><li> Ability to prioritize multiple projects, incidents, and requests effectively</li><li> Ability to maintain confidentiality and communicate professionally with staff at all levels</li></ul></li></ul><p></p><p><br>
Compensation &amp; Benefits:</p><ul><li><ul><li> Salary Range: $63,722 &ndash; $75,649</li><li> Health and Life Insurance Plans</li><li> Dental and Vision Coverage</li><li> 401(k) Retirement Plan</li><li> Paid Time Off and Paid Holidays</li></ul></li></ul></div><p></p>

Transportation Manager

Join Corporate Transportation Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Corporate Transportation Group

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Dispatcher (NEMT)

Transportation Manager