Qureos Mentor

Corporation for Findlay Market

<div>Office &amp; People Operations Coordinator
Overview
The Office &amp; People Operations Coordinator plays a critical role in creating a welcoming, organized, and highly functional workplace. As the first point of engagement for new employees, visitors, partners, and guests, this individual sets the tone by providing a warm, helpful, and professional experience. The role supports office operations, employee recognition, HR functions, payroll tasks, tech support, and executive-level scheduling. The ideal candidate is proactive, people-centered, exceptionally organized, and committed to fostering a positive and efficient work environment.
Living the Mission
As ambassadors of Findlay Market, every team member plays a vital role in supporting the organization&rsquo;s mission, vision, values and philanthropic efforts. This means actively contributing to the market&rsquo;s initiatives, embodying our commitment to community and diversity, and championing the cultural and economic vibrancy that defines Findlay Market. Together, we strive to uphold our mission and make a lasting impact.
Key Responsibilities
Office Management<ul><li>
Maintain a clean, orderly, and professional office environment&mdash;including common areas, meeting rooms, restrooms, kitchen spaces, supply stations, and reception/welcome zones.</li><li>
Develop, label, and maintain organization systems for physical and digital files, storage, and shared workspaces.</li><li>
Manage office inventory by monitoring supplies, ordering proactively, and tracking deliveries.</li><li>
Serve as the frontline representative for visitors and guests, offering warm greetings, clear information, and helpful direction.</li><li>
Support internal staff with day-to-day office needs and problem-solving.</li><li>
Coordinate meeting logistics: scheduling, room setup, seating arrangements, Google Meet connections, agendas, printed materials, and refreshments.</li><li>
Serve as the primary contact for building management, maintenance, cleaning services, and operational vendors.</li><li>
Assist with workspace updates, furniture coordination, safety protocols, and improvements designed to enhance productivity and comfort.</li><li>
Manage phone system, including answering the phone and ensuring that people receive the proper information, both internally externally.</li><li>
Serve as the main internal project manager and communication specialist for large organization-wide office management changes, including all move planning and execution needs, creation of and execution of a comprehensive communication plan to employees, move-day activities and logistics, and future required physical changes.
</li></ul>Employee Recognition<ul><li>
Lead the organization&rsquo;s employee recognition program, ensuring consistent celebration of birthdays, work anniversaries, promotions, and personal life events.</li><li>
Coordinate gifts, cards, messages, announcements, or tokens of appreciation for milestone moments.</li><li>
Plan and execute employee gatherings such as holiday parties, appreciation lunches, retreats, team-building activities, and morale-boosting events.</li><li>
Support internal awards programs, peer recognition initiatives, and culture-building campaigns.</li><li>
Maintain an inclusive, thoughtful approach to recognition that reflects organizational values and creates a sense of belonging.</li></ul>
HR &amp; People Operations Support<ul><li>
Serve as the first point of engagement for new employees&mdash;providing a warm, welcoming, and organized onboarding experience.</li><li>
Prepare workstations, equipment, welcome materials, login credentials, and orientation schedules.</li><li>
Support new hires with paperwork, benefits questions, team introductions, and system access.</li><li>
Assist current staff with HR questions regarding health benefits, insurance, system access, and basic policy clarification.</li><li>
Track all benefit amounts and deductions, and communicate within the Finance Team.
</li><li>Manage the collection, review, and submission of monthly employee expense reports.</li><li>
Maintain confidential employee files, ensuring accuracy, security, and compliance.</li><li>
Assist with recruitment logistics: finalizing position descriptions with hiring supervisor, posting the position, interview scheduling, communications, candidate coordination, and background documentation.</li><li>
Oversee the employee uniform process, including ordering, inventory, and distribution.
</li><li>Manage the employee annual and mid-year review process, including process management (administering the full cycle of the review process, ensuring consistency and adherence to company policies and timelines), scheduling and logistics support, material/tech preparation, documentation and record-keeping, and continuous process improvement.
</li><li>Coordinate with the Finance Team on performance salary and bonus updates.
</li></ul>Tech Support<ul><li>
Serve as the office&rsquo;s first point of contact for day-to-day technology questions and troubleshooting.</li><li>
Assist staff and new hires with login setup, password resets, device configuration, and access to shared systems.</li><li>
Manage conference room technology&mdash;including screens, speakers, webcams, Google Meet connections, and hybrid meeting setup.</li><li>
Responsible for CFFM entry system and security technology.
</li><li>Coordinate with external IT providers when issues require elevated support or system-level changes.</li><li>
Track and maintain basic office tech inventory (keyboards, chargers, mice, headsets, etc.).</li><li>
Help ensure all staff&mdash;especially new hires&mdash;feel confident using required systems, tools, and technology.</li><li>
Serve as the manager of logins and passwords for shared subscriptions and tools.
</li></ul>Staff and Merchant Assistant Support<ul><li>
Support preparation for team, all staff and board meetings, including agendas, materials, presentations, and follow-up notes.</li><li>
Provide scheduling and calendar support for senior leadership, managing priorities and coordinating complex meeting needs when needed.
</li><li>Assist with travel logistics, conference registrations, and reservations when needed.</li><li>
Complete confidential administrative tasks and special projects on behalf of executive leaders.</li><li>
Serve as the primary administrative resource for Market District programs, such as the Parking Validation Program, Traffic Counter, Nutrition Benefit tracking and Gift Certificate Program</li></ul>
Payroll &amp; Timekeeping<ul><li>
Enter payroll updates including new hires, status changes, pay adjustments, and timekeeping corrections with precision.
</li><li>Monitor PTO, holidays, leave requests, and time clock entries for accuracy and policy compliance.</li><li>
Support staff with basic payroll navigation and troubleshooting (logins, submissions, balances).</li><li>
Work with the finance team during each payroll cycle to ensure accurate and timely processing.</li><li>
Maintain secure payroll-related records and documentation.</li></ul>
Qualifications<ul><li>
Warm, welcoming, and customer-service&ndash;oriented personality with a genuine desire to help others.</li><li>
Strong organizational, multitasking, and problem-solving skills.</li><li>
Excellent written and verbal communication abilities.</li><li>
Ability to maintain confidentiality and work with sensitive employee information.</li><li>
Experience using office software (Google Workspace or Microsoft Office), HRIS/payroll systems, and scheduling tools.</li><li>
Comfort with basic technology troubleshooting and willingness to learn new systems.</li><li>
Previous experience in office administration, HR support, tech support, or executive assistance preferred.</li><li>
Proven ability to stay calm, friendly, and resourceful in a dynamic workplace.</li></ul>
Application Information<ul><li>
Salary: $45,000</li></ul>
This is a year-round, full-time position with an attractive benefits package that includes:
<ul><li>4 weeks of PTO (5 weeks after 2 years, 6 weeks after 10 years)</li><li>
9 paid Holidays
</li><li>Paid parental leave</li><li>
Health Benefits (health, vision, dental) including High Deductible Health Plan with employer paying 85% of the health premiums</li><li>
Employer funded HSA ($1300 for individual or $2300 for Family) - For those enrolled in health benefits</li><li>
Sabbatical Program: 5 weeks paid sabbatical after 5 years with $1,000 stipend at the start of sabbatical</li><li>
Option for monthly cell phone reimbursement or company phone</li><li>
Work computer</li></ul></div>

Office & People Operations Coordinator

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Corporation for Findlay Market

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Office & People Operations Coordinator