Qureos Mentor

Cortland

<div></div><div><div><div><div><div><div><div>ID</div>
<div>2026-14560
</div></div><div><div>Category</div>
<div>Leasing
</div></div><div><div>Position Type</div>
<div>Regular Full-Time
</div></div><div><div>Group</div>
<div>Corporate Group</div><br>
</div>
</div></div></div></div><div><div><div><div>At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Role Overview
</b></h2><div><div><div><p>As a Resident Services Specialist, you&rsquo;ll be a key member of our Center of Excellence (COE), delivering exceptional, personalized support to residents and internal teams across phone, email, and digital channels in a fast-paced contact center environment. This role plays a vital part in strengthening resident relationships, resolving concerns efficiently, and driving satisfaction and retention through service excellence.</p><p>
The ideal candidate thrives in a high-volume setting and brings a calm, solutions-focused approach to every call, message, or case. If you&rsquo;re dependable, detail-oriented, and motivated by helping others, you&rsquo;ll make a meaningful impact here.</p><ul><li>
Respond to resident inquiries with professionalism, urgency, and empathy</li><li>
Proactively manage a shared workload and support cross-functional collaboration</li><li>
Consistently meet or exceed key performance indicators (KPIs) and goals</li><li>
Demonstrate strong communication, critical thinking, and multi-tasking abilities</li><li>
Thrive in a fast-paced, diverse, team-driven environment</li><li>
Prioritize tasks effectively and deliver results within established timelines</li><li>
Adapt to an environment which promotes innovation, change, and continuous improvements
</li><li>Ability to excel in a contact center by leveraging continuous coaching and professional development</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>Bachelor&rsquo;s degree or equivalent industry experience</li><li>
2+ years&rsquo; experience in sales, customer service, or contact center operations</li><li>
Experience in the multifamily industry preferred</li><li>
Excellent verbal and written communication skills</li><li>
Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications</li><li>
Proficiency using CRM tools in a contact center environment
</li><li>Flexibility to work weekends and/or extended hours as business needs require</li><li>
Bilingual (English/Spanish) proficiency is a plus</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>About Cortland
</b></h2><div><div><div><div>Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.</div><div></div><div><br>
Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.</div><div></div><div><i><br>
Cortland is an equal opportunity employer, and we&rsquo;re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com</i></div><div></div><div><i><br>
Cortland is a drug-free workplace.</i></div><div></div><div><i><br>
Cortland participates in e-verify to verify the employment status of</i></div><div><i>
all persons hired to work in the United States.</i></div></div></div></div></div><p></p>

Resident Services Manager

<div>:
<div>
At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</div>
Role Overview:
<div>
As a Maintenance Technician, you have your EPA certification and 1-3 years of experience in facilities services or multi-family resident satisfaction through giving best in class service and performing basic maintenance of your community.</div><ul><li>
Interact with the residents to identify, diagnose, repair, and resolve issues related to electrical, plumbing, A/C and heating systems, appliances, stairs, railings, gas fixtures, carpet, tiles, flooring, etc</li><li>
Correct any unsafe conditions like open holes, broken glass or gates, broken lights, etc., and immediately assign the work to the ready staff to ensure completion of work on time</li><li>
Ensure asset preservation by checking that security systems like automatic doors and surveillance cameras are functioning well</li><li>
Schedule preventive maintenance programs for all equipment and ensure that they are in good working condition</li><li>
Manage inventory of supplies and spare parts so that work orders are completed as requested</li><li>
Work on-call shifts/schedules to assist with both resident and property emergencies</li></ul>
Qualifications:
<div>
In return for your hard work - <i>Cortland </i>offers all of our Service Technicians:</div><br>
<div></div><ul><li>
Competitive pay including monthly commission and full benefits</li><li>
Personalized training through in-house CPO, EPA &amp; CPR certified proctors to earn your certifications and online training at your pace</li><li>
Individual growth plan to help you achieve your professional goals through training, mentorship and leadership support</li></ul>
About Cortland:
<div>
Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.</div><div></div><div><br>
Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.</div><div></div><div><i><br>
Cortland is an equal opportunity employer, and </i><i>we&rsquo;re</i><i> proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If </i><i>you have a disability and need an accommodation or </i><i>assistance</i><i> with the application process and/or using our website, please email </i><i>Careers@cortland.com</i></div><div></div><div><i><br>
Cortland is a drug-free workplace.</i></div><div></div><div><i><br>
Cortland </i><i>participates</i><i> in </i><i>e-verify</i><i> to verify the employment status of</i> <i>all persons hired to work in the United States.</i></div></div>

Maintenance Technician - Cortland West Boynton

Join Cortland and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cortland

About Company

Resident Services Manager

Maintenance Technician - Cortland West Boynton