Qureos Mentor

Cotality

<div>At Cotality, we are driven by a single mission&mdash;to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
About the role
The Sr Associate, Client Operations position within the Credit Operations team specializes in conducting detailed analysis, research, and data analysis to support lenders and consumers updating credit information used in the lender&rsquo;s home loan underwriting process.
They provide delightful customer service, ensuring understanding of the process by our clients and consumers and providing accurate and complete credit data.
Location: Our office is located at 3001 Hackberry Rd, Irving, TX 75063 . Candidates should live within a commutable distance to this site.
Inbound &amp; Outbound Calling - Average 15 - 20 calls / Day
Training: on-the-job training and call shadowing.
Schedule: This center is open from 8:00am -7:00pm Central Monday &ndash; Friday. Employees can exercise a hybrid work model, with 1 day onsite (Wednesday) and 4 days working remotely, based on individual performance. This model could change based on business needs. Adherence to working these hours is required, no exceptions. Some overtime may be desired depending on business needs. There would be one Lunch Break for 30 minutes and two 15 minutes breaks, which will be pre scheduled for the day.
What will you be doing -
This role requires technical expertise, understanding the credit industry knowledge, using proprietary tools, as well public information available on the internet. The position focuses on delivering exceptional client service in a high-volume production environment while maintaining strict adherence to company and client standards.
<ul><li>Data Verification: Conduct inbound and outbound calls to creditors, borrowers and and lenders to verify and update credit report data.
</li><li>Case Management: Research and resolve complex credit data discrepancies using proprietary tools, databases, and public records.
</li><li>Lender Support: Provide technical assistance to lenders regarding credit report update requests and underwriting requirements.
</li><li>Production &amp; Compliance: Execute high-volume requests (15- 20 calls / day ) while maintaining strict adherence to company standards and Service Level Agreements (SLAs).
</li><li>Documentation: Maintain precise and organized digital files for audit and compliance purposes.
</li></ul>Job Qualifications:
<div>Basic Qualifications
<ul><li>Education - High school diploma, GED or equivalent
</li><li>Experience: Proven background in Credit Operations , Mortgage lending, or Loan Processing .
</li><li>Technical Skills: Proficiency in interpreting credit reports and navigating multi-screen database environments.
</li><li>Operational Stamina: Ability to thrive in a fast-paced, high-volume production setting.
</li><li>Analytical Skills: Strong attention to detail with the ability to solve problems independently.
</li><li>Communication: Excellent verbal and written skills for professional interaction with external stakeholders.
</li></ul></div><h3 class="jobSectionHeader">Success Metrics
</h3><ul><li>Accuracy: Maintaining zero-defect data entry and verification.
</li><li>Speed: Consistently meeting or exceeding daily SLA turnaround times.
</li><li>Resolution: Successfully resolving complex credit disputes through thorough research.
</li><li>Agent Desktop Software Solutions - prior experience working with CISCO, Calabrio,
</li></ul>Annual Pay Range:
39,500 - 49,400 USD
Annual Pay Range:
0 - 0
Application Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
2026-05-08
Thrive with Cotality
At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights, depending on role classification, include:
<ul><li>Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
</li><li>Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
</li><li>Health: Multiple medical plan options with mental health and wellness support offerings.
</li><li>Retirement: 401(k) with company match and vesting after one year.
</li><li>Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
</li><li>Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
</li></ul>Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone&rsquo;s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. 
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message &amp; data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.</div>

Sr Associate, Client Operations

<div>At Cotality, we are driven by a single mission&mdash;to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
<ul><li>Perform analytic tasks according to the established schedules to ensure timely delivery of solutions to clients, both internal and external.
</li><li>Maintain documentation in accordance with established standards.
</li><li>Provide support for inquiries from external clients and internal users; gather and share information needed to facilitate complete and accurate responses in a timely fashion.
</li><li>Identify and escalate potential production-related issues; provide support to troubleshoot and resolve production-related issues.
</li><li>Analyze data sets and log files as needed to support production operation functions, client inquiries, issue resolution, and project work.
</li></ul><ul><li>Create data pipelines for enriched, aggregated, etc. datasets using SQL.
</li></ul><ul><li>Create reports; research and analyze data and report trends and communicate vital information to management.
</li><li>May identify opportunities to improve established processes, procedures, and standards for efficiency and compliance with current best practices and guidelines.
</li></ul>Job Qualifications:
<ul><li>Bachelor&rsquo;s degree required, with a concentration in mathematics, economics or statistics preferred.
</li><li>0-5 years of directly related experience.
</li><li>Strong data analysis, data quality, and/or data visualization skills required.
</li></ul><ul><li>Experience with SQL and open source programming languages (Python, R) required.
</li><li>Proficiency in Excel, Word, PowerPoint required.
</li><li>Experience in data extraction, data manipulation, data visualization, and reporting preferred.
</li><li>Experience with data visualization tools (Tableau) strongly preferred.
</li><li>Experience with non-Windows-based operating system (Linux) and cloud platforms (e.g. Google Cloud Platform) desired.
</li><li>Demonstrated success in effective communication, both verbal and written required.
</li><li>Demonstrated ability to work collaboratively and effectively with others in a functional organization required.
</li><li>Organization, accountability, and attention to detail required.
</li></ul>Annual Pay Range:
0 - 0
Application Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
Thrive with Cotality
At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights, depending on role classification, include:
<ul><li>Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
</li><li>Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
</li><li>Health: Multiple medical plan options with mental health and wellness support offerings.
</li><li>Retirement: 401(k) with company match and vesting after one year.
</li><li>Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
</li><li>Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
</li></ul>Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone&rsquo;s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. 
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message &amp; data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.</div>

Associate Professional, Data Analytics

Join Cotality and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cotality

About Company

Sr Associate, Client Operations

Associate Professional, Data Analytics