Abrar Admin

Countess of Chester NHS Foundation Trust

Working Part time: 37.5 hours per week
 
We are looking for highly motivated individuals to provide a comprehensive Reception and Switchboard Service to The Countess of Chester Hospital, as directed by the Assistant Service Manager and Reception Coordinators.
 
Candidates will be required to work a variety of shift patterns on a rota over a 24/7 period and must be flexible to help us achieve a safe, kind and effective service.
 
Providing a full outpatient reception service to the patients attending hospital.
 
To ensure the accuracy of data on the hospital information system (EPR+) and timely production of statistics and information relating to a patients appointment.
 
To be responsible for requesting and collecting case notes as necessary for short notice clinic appointments.
 
To administer any changes relating to clinics ensuring current targets are still achieved and monitor clinic capacity using the hospital computer system ensuring all slots are utilised and clinics do not exceed prescribed numbers.
 
To send appointment details and relevant correspondence to patients.
 
To deal with enquiries from patients, wards, GP’s and other departments.
 
The Trust’s services are provided from three locations: 
<ul>
<li>The Countess of Chester Hospital: providing 473 general and acute beds.</li>
<li>Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.</li>
<li>Tarporley War Memorial Hospital: a base for community services which serve the local rural population.</li>
</ul>
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
 
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
 
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
 
See Job Description for further details.
 
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
 
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
 
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
 
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
 
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies whcih is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.​
 
New entrants to the NHS will commence on the minimum of the scale stated above.
 
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
 
The Trust will not sponsor where the starting salary does not meet immigration rules
 
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
 
Good luck with your application.​.

Outpatient Receptionist

Working Part time: 16 hours per week
 
We have an exciting opportunity within the Intensive Care Unit at Countess of Chester Hospital NHS Foundation Trust for a committed, professional, and compassionate individual with a keen interest in data collection.
 
The Critical Care Data Coordinator (Band 3) plays a vital role in managing, coordinating, and validating ICU data, ensuring compliance with national standards. This position supports accurate reporting of critical care activity, enabling the Trust to meet audit and commissioning requirements.
 
Working closely with senior clinical staff, the post-holder will collect, verify, and submit data for the Intensive Care National Audit and Research Centre (ICNARC) and the Critical Care Minimum Dataset (CCMDS). Accuracy and attention to detail are essential.
 
Due to the specialised nature of this post, comprehensive training and mentoring will be provided by experienced colleagues and audit system providers.
 
Strong administrative and analytical skills, excellent computer literacy, and the ability to liaise effectively across multidisciplinary teams are essential. The role also involves communication with patients post-discharge, requiring compassion, professionalism, and strong interpersonal and organisational skills.
 
You will work closely with ICU clinical teams, the ICU Matron, and the ICU Consultant Lead for Data Collection to ensure timely and accurate data submission and continued audit participation.
 
Collect, collate, and coordinate ICU patient data from records and charts, maintaining confidentiality and compliance with the Data Protection Act.
 
Identify and code admission reasons using case notes and electronic systems.
 
Use patient administration and related systems (to NVQ3 equivalent) to produce reports and analyses of ICNARC data and request comparative case mix reports when required.
 
Prepare reports for clinical audit meetings and support new staff induction regarding data collection and audit use.
 
Liaise with nursing and medical teams to ensure ICNARC forms are completed for every ICU patient.
 
Input, verify, and validate data, ensuring completeness and quality control; correct missing or inconsistent information.
 
Share best practice, represent the Trust at relevant meetings, and manage stock for audit activities.
 
Design and maintain data collection forms, follow up discharged patients until acute care discharge, and attend mandatory training.
 
Backup and secure audit files, export validated data to ICNARC or other agencies, and respond to Data Validation Report queries.
 
Provide clerical support for other ITU audits and collaborate with Clinical Audit and IM&T teams to improve data systems.
 
The Trust’s services are provided from three locations: 
<ul>
<li>The Countess of Chester Hospital: providing 473 general and acute beds.</li>
<li>Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.</li>
<li>Tarporley War Memorial Hospital: a base for community services which serve the local rural population.</li>
</ul>
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
 
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
 
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
 
See Job Description for further details.
 
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
 
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
 
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
 
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
 
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies whcih is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.​
 
New entrants to the NHS will commence on the minimum of the scale stated above.
 
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
 
The Trust will not sponsor where the starting salary does not meet immigration rules

Critical Care Data Coordinator

Join Countess of Chester NHS Foundation Trust and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Countess of Chester NHS Foundation Trust

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Outpatient Receptionist

Critical Care Data Coordinator