Qureos Mentor

County of San Mateo

<div></div><div><div><ul><li><div>Description
 
 
The Technology Services Department of the County of San Mateo is seeking qualified candidates for the Lead Telephone Operator position. Under general supervision, provide lead direction by training, assigning, and directing the work of County Telephone Operators who operate telephone consoles and softphones to connect incoming calls to County staff or departments and to provide information to the public regarding County functions and activities; serve as a resource to assigned Telephone Operators in handling difficult situations; respond to San Mateo County Health alarms and provide other related services according to established Standard Operating Procedures; maintain records; and prepare and update telephone directories.
 
 
The hours are Wednesday 6 p.m. - 11 p.m., Thursday 6 p.m. - 11 p.m., Friday 6 p.m. - 12 a.m., Saturday 8 am. - 8 p.m., and Sunday 8 a.m. - 8 p.m.
 
 
DISTINGUISHING CHARACTERISTICS
 
Lead Telephone Operator is the lead level in the Telephone Operator Series that performs the full range/scope of duties and tasks associated with the Telephone Operator classification and exercises a high degree of independent judgment in assigning, delegating, directing, and providing training on the work of San Mateo County Telephone Operators.
 
 
The ideal candidate will:
 
<ul><li>Experience involving considerable contact with the public, primarily by extensive use of telephones.</li>
<li>Knowledge of basic computer use in a business office and communication center environments.</li>
<li>Experience creating, updating, and publishing AMiON schedules.</li>
<li>Proficient knowledge of county government procedures, offices, and functions.</li>
<li>Experience with maintaining calm and focus in response to urgent calls, call center cardiac and fire alarm response, and other County related emergency situations.</li>
<li>Experience working closely with staff in a Supervisory position to create and execute procedures.</li>
<li>Experience with Komutel communications usage.</li>
<li>Receive calls in the middle of the night and after-hours from staff requiring guidance when sharing on-call responsibilities with the Supervisor.</li>
</ul> 
Examples Of Duties
 
Duties may include, but are not limited to, the following:
 
<ul><li>Provide lead direction to assigned telephone operations staff.</li>
<li>Train assigned staff in softphone, telephone, and County procedures.</li>
<li>Give guidance to a shift of telephone operations staff; set priorities and follow up as required.</li>
<li>Provide input into selection decisions, performance evaluations, and corrective action matters.</li>
<li>Monitor the work of Telephone Operators and serve as a resource in handling difficult situations.</li>
<li>Assist Telephone Services Supervisor in conducting training programs for both Telephone Operators and other County staff regarding new or changing telephone and softphone procedures and equipment.</li>
<li>Maintain records of incoming call messages and schedules of 24/7 County on-call staff.</li>
<li>Coordinate and schedule shift assignments when on-call.</li>
<li>Assist in maintaining telephone records and documents, including the pre-paration of County staff telephone directories and informational material.</li>
<li>Operate telephone consoles and softphones during an assigned shift.</li>
<li>Answer incoming calls, determine the nature of the call, and direct the caller to the proper department or person.</li>
<li>Locate County personnel regarding fires, bomb threats, intrusion alarms, and County emergencies and disasters.</li>
<li>Contact on-call personnel for after-hours matters involving the Coroner, Sheriff, Probation, and other County departments.</li>
<li>Receive calls regarding malfunctions of County equipment; recommend solutions and/or call the proper repair service as required.</li>
<li>Provide off hours services as required.</li>
<li>Perform related duties as assigned.</li>
</ul> 
Qualifications
 
 
Knowledge of:
 
<ul><li>Basic supervisory principles and practices.</li>
<li>Principles and techniques for interacting with the public, often when relations may be strained.</li>
<li>Effective communication skills in English, including clear spoken communication and written proficiency appropriate for the role.</li>
<li>Methods and techniques of operating telephone consoles and softphones.</li>
<li>Usage of standard office equipment and computer operation in an office and in communication center environments.</li> 
</ul> 
 
Skill/Ability to:
 
<ul><li>Evaluate the quality of the work of others.</li>
<li>Train others in work procedures.</li>
<li>Organize, prioritize, and coordinate work activities.</li>
<li>Operate telephone consoles and softphones.</li>
<li>Communicate clearly and concisely in English, both orally and in writing.</li>
<li>Comprehend information and ideas presented through speech in a noisy environment with static or weak transmissions via softphone, telephone, radio, and face-to-face communication.</li>
<li>Screen and interpret general data and filter relevant information.</li>
<li>Comprehend, interpret, relay, and document information via softphone, telephone, computer software, or other related technology.</li>
<li>Access and refer to information using available resources.</li>
<li>Remain focused, calm, and controlled under pressure, and exercise good judgment and common sense to make sound decisions in emergency situations.</li>
<li>Read and interpret various alarm devices and relay pertinent information.</li>
<li>Establish and maintain positive and courteous working relationships with County staff, the community, and co-workers.</li>
<li>Perform multiple tasks simultaneously.</li>
<li>Read, interpret, understand, and carry out written and oral instructions and/or information.</li>
<li>Listen, understand, and relay information via radio, telephone, softphone, and computer.</li>
<li>Sit for extended periods of time.</li>
<li>Interact tactfully and effectively with callers, some of whom may be hostile or irate.</li>
<li>Determine the nature of incoming calls and recommend appropriate action or solutions.</li>
<li>Quickly learn County procedures, personnel, offices, and functions.</li>
<li>Use initiative and sound independent judgment within established guidelines.</li>
<li>Operate telephone consoles and softphones.</li>
<li>Develop and foster a positive working rapport with direct and in-direct customers, the public, and co-workers.</li>
<li>Hearing and manipulative skills, sufficient to operate modern telephone consoles and softphones.</li> 
</ul> 
 
Education and Experience:
 
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
 
 
One year as a telephone operator in a centralized telephone operations setting utilizing modern telephone consoles and softphones.
 
 
Application/Examination
 
 
Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination.
 
 
A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.
 
 
The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
 
 
IMPORTANT: Applications for this position will only be accepted online . If you are currently on the County's website, you may click the &quot;Apply&quot; button . If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
 
 
TENTATIVE RECRUITMENT SCHEDULE
 
Final Filing Date: Tuesday, May 19, 2026 at 11:59 p.m. PST
 
Screening: Wednesday, May 20, 2026
 
Combined Panel Interviews: Wednesday, May 27, 2026
 
 
About the County
 
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
 
 
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
 
 
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
 
 
.
 
 
HR Contact: Arlene Cahill (Lead Telephone Operator) 
 
 
</div></li><li><div><h3 class="jobSectionHeader">ABOUT THE COMPANY</h3>
</div><div><ul><li><h3 class="jobSectionHeader">County of San Mateo Human Resources Department</h3>
</li></ul><div>San Mateo County government protects and enhances the health, safety, welfare, and natural resources of the community, and provides quality services that benefit and enrich the lives of the people of this community.
 
 
We are committed to:
<ul><li>The highest standards of public service</li>
<li>A common vision of responsiveness</li>
<li>The highest standards of ethical conduct</li>
<li>Treating people with respect and dignity</li>
</ul>San Mateo County is located in the scenic San Francisco Bay Area. The County&rsquo;s diverse population has approximately 750,000 residents, growing to over one million in daytime population. San Mateo County provides the benefits of a temperate climate and clean air, with abundant ocean sports and recreational activities. Rural open space areas, as well as metropolitan San Francisco, are within easy reach. San Mateo County government has a budget of $2.4 billion, with a workforce of over 5,400 employees in 22 departments and agencies.
San Mateo is an Equal Opportunity Employer</div></div></li></ul></div></div>

Lead Telephone Operator (Open and Promotional)

<div></div><div><div><ul><li><div>Description
 
 
Empower change as a Group Supervisor I/II : Join our team and make a positive impact! 
 
 
 
 
Please review our above Bulletin for information about the position.
 
 
Directions for applying for this Open and Promotional recruitment are provided below.
 
 
The San Mateo County Probation Department's role as a partner in the County's criminal justice system is to contribute to community safety through its law enforcement, court services, pretrial, supervision, and treatment referral functions. To learn more about the department, visit: https://www.smcgov.org/probation
 
 
Application/Examination
 
Open &amp; Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score.
 
 
A supplemental application questionnaire must be submitted in addition to the standard San Mateo County employment application. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
 
 
The examination will consist of a written test (weight: 100%). All tests will be held in San Mateo County, California. Applicants must participate at their own expense. Qualified applicants will be notified of the date, time, and place of the tests. Applicants must adhere to the dates listed below. Applicant requests for alternate test dates and times will not be granted. Applicants successful on the written test will have their name placed on the eligible list, which will be used to fill anticipated vacancies.
 
 
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the &quot;Apply&quot; button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
 
 
This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the San Mateo County Human Resources Department.
 
 
Apply immediately. This recruitment is open on a continuous basis, and selections may be made at any time within the process.
 
 
TENTATIVE RECRUITMENT SCHEDULE
 
Final Filing Date: Continuous
 
BSCC Written Exam: Continuous
 
Departmental Panel Interviews: Continuous
 
 
About the County
 
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
 
 
The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
 
 
San Mateo County is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. 
 
 
 
 
 
 
Analyst: Sedrick Dixon (05072026) (Group Supervisor - C004/C005) 
 
 
</div></li><li><div><h3 class="jobSectionHeader">ABOUT THE COMPANY</h3>
</div><div><ul><li><h3 class="jobSectionHeader">County of San Mateo Human Resources Department</h3>
</li></ul><div>San Mateo County government protects and enhances the health, safety, welfare, and natural resources of the community, and provides quality services that benefit and enrich the lives of the people of this community.
 
 
We are committed to:
<ul><li>The highest standards of public service</li>
<li>A common vision of responsiveness</li>
<li>The highest standards of ethical conduct</li>
<li>Treating people with respect and dignity</li>
</ul>San Mateo County is located in the scenic San Francisco Bay Area. The County&rsquo;s diverse population has approximately 750,000 residents, growing to over one million in daytime population. San Mateo County provides the benefits of a temperate climate and clean air, with abundant ocean sports and recreational activities. Rural open space areas, as well as metropolitan San Francisco, are within easy reach. San Mateo County government has a budget of $2.4 billion, with a workforce of over 5,400 employees in 22 departments and agencies.
San Mateo is an Equal Opportunity Employer</div></div></li></ul></div></div>

Group Supervisor I/II - Probation Department (Open and Promotional)

<div></div><div><div><ul><li><div>Description
 
 
The Superior Court of California, County of San Mateo is seeking Deputy Court Clerks to perform a variety of legal office support duties for the court's various divisions.
 
 
Under general supervision, Deputy Court Clerks receive, prepare, process, and file a variety of legal documents for the family law, records, appeals, probate, criminal, civil, traffic, small claims, and other divisions of the court. They also perform responsible office support duties adhering to legal codes and court procedures. There are currently several vacancies to be filled in the Superior Court of California, County of San Mateo.
 
 
The ideal candidate will possess:
 
<ul><li>Exceptional customer service skills.</li>
<li>Proven knowledge of general clerical practices and procedures.</li>
<li>Familiarity with legal processes and procedures.</li>
<li>Familiarity with basic word processing programs (e.g., Microsoft Word).</li>
<li>Strong organizational skills.</li>
<li>Excellent oral and written communication skills.</li>
<li>The ability to understand, interpret, and apply court procedures while maintaining flexibility and resiliency in a challenging and changing work environment.</li>
<li>The ability to work as a team member with co-workers in a cooperative, collegial, and supportive manner.</li>
<li>Experience working in a court setting.</li> 
</ul> 
 
Deputy Court Clerk I is an entry-level classification. Under close supervision, the Deputy Court Clerk I will learn departmental and court policies and procedures, legal terminology, and court processes and practices. Incumbents may advance to a Deputy Court Clerk II after gaining experience and demonstrating proficiency that meets the qualifications for Deputy Court Clerk II. The annual salary range for Deputy Court Clerk I is $57,636.80 - $71,843.20.
 
 
Deputy Court Clerk II is the journey or experienced-level classification and is fully competent to independently perform a variety of complex and detailed office and court support duties. Incumbents are expected to perform the day-to-day work with minimum supervision and to exercise sound judgment in applying legal codes and court policies and procedures. The annual salary range for Deputy Court Clerk II is $62,524.80 - $77,875.20.
 
 
If you are interested in working for the Superior Court of California, County of San Mateo as a Deputy Court Clerk, you are strongly encouraged to apply now!
 
 
Note: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
 
 
Examples Of Duties
 
 
Duties may include, but are not limited to, the following:
 
<ul><li>Receive, review, prepare, process, and file a variety of legal documents for the family law, records, appeals, probate, criminal, civil, traffic, small claims, and other divisions of the court.</li>
<li>Perform varied, responsible, and detailed office support duties adhering to legal codes and court procedures.</li>
<li>Research and respond to inquiries by plaintiffs, defendants, attorneys, government agencies, and the public in person, by email, or by telephone following established procedures.</li>
<li>Compute and accept payment of fees, fines, and bail; accept routine filings; issue appropriate receipts; and account for monies received daily.</li>
<li>Prepare, process, sort, file, and calendar cases; make docket entries; and issue legal forms.</li>
<li>Organize workload, set priorities, and ensure critical deadlines are met.</li>
<li>Operate standard office equipment, such as a computer, copier, desk top scanner, printer, fax machine, calculator, telephone, and cash register.</li>
<li>Organize and maintain various files; initiate new filing systems; purge files as required; maintain tickler files; and follow up as necessary.</li>
<li>Perform related duties as assigned.</li> 
</ul> 
 
The work environment for a Deputy Court Clerk is a &quot;typical&quot; office space that is generally clean with limited exposure to dust, fumes, odors, and noise. A video display terminal/computer monitor is used daily. Conditions can at times be difficult and stressful with frequent deadlines and the expectation to produce high-quality work under time constraints. Periodic, regular, and/or occasional contact with employees in other court divisions, government agencies, the public, and/or vendors will require the ability to communicate appropriately with diverse populations regarding inquiries and requests. The ability to work independently, as well as collaboratively with others, is essential.
 
 
The position has some physical demands, which include working at a computer terminal for extended periods of time; sitting or standing for long periods of time; stooping and reaching above shoulder level; climbing on ladders to access files on shelves; bending, lifting, and carrying items weighing up to 25 pounds; working in a fast-paced environment; utilizing normal manual dexterity and hand-eye coordination; repetitively using hands and arms; moving from one location to another; having corrected hearing and vision to normal range; communicating verbally; and using office equipment, including computers, telephones, calculators, copiers, and fax machines.
 
 
Qualifications
 
 
Education and Experience:Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.
 
 
A typical way to qualify is:
 
<ul><li>Deputy Court Clerk I: One year of experience as a general clerical office assistant and/or related education or course work.</li>
<li>Deputy Court Clerk II: One year of experience in receiving, preparing, processing, and filing a variety of legal documents such as found in the court or similar legal office setting.</li> 
</ul> 
 
Knowledge of:
 
<ul><li>Court office practices and procedures, legal codes, processes, and terminology and the operation of standard office equipment.</li>
<li>Principles and techniques for dealing with the public, including maintaining a positive public image under stressful situations.</li>
<li>Basic personal computer usage, including keyboarding and word processing.</li>
<li>Standard business correspondence.</li>
<li>The English language, including correct use of grammar, punctuation, and spelling.</li>
<li>Business arithmetic.</li> 
</ul> 
 
Skill/Ability to:
 
<ul><li>Apply and explain a variety of legal terminology, concepts, and technical court procedures related to office support work.</li>
<li>Communicate effectively both verbally and in writing.</li>
<li>Maintain flexibility in a challenging and changing work environment.</li>
<li>Establish and maintain effective, professional, and cooperative relationships with co-workers.</li>
<li>Provide and promote a high level of public service.</li>
<li>Organize, research, and maintain accurate files and records.</li>
<li>Prioritize and organize work in an effective and efficient manner.</li>
<li>Operate standard office equipment, including a word processor and/or a personal or online computer.</li>
<li>Make accurate arithmetic calculations.</li>
<li>Maintain attention to detail and perform office work accurately despite frequent interruptions.</li>
<li>Exercise initiative and sound independent judgment within established guidelines.</li>
<li>Understand and execute oral and written instructions.</li>
<li>Maintain the necessary level of confidentiality.</li>
<li>Type/keyboard at a rate of 30 net words per minute or more.</li>
</ul> 
Application/Examination
 
 
Open &amp; Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in classified regular, probationary, or extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score.
 
 
The examination process will consist of the following:
 
<ul><li>Application Pre-screening to ensure the instructions for completing the application have been followed and the minimum qualifications are met (pass/fail)</li>
<li>Computer-based examination (pass/fail)</li>
<li>Panel Interview (weight: 100%).</li>
</ul> 
Candidates whose applications pass the pre-screening will be invited to take the Computer-Based Examination. The top candidates with a passing score on the computer-based examination will be invited to the Panel Interview.
 
 
Computer-based Examination
 
The computer-based examination is a basic civil service / government examination. It is a 94 - question multiple-choice test with five subject areas including: Filing/Record Keeping; Office Math; Grammar, Spelling, Word Usage, Reading Comprehension; and Legal Terminology. Applicants must achieve a passing score on the computer-based examination to move forward to the interview.
 
 
Most libraries and bookstores stock study guides for civil service/government examinations. Applicants are encouraged to review these resource materials prior to taking the examination. While the Court does not recommend or endorse specific books, job seekers can ask librarians or store employees for guidance when selecting appropriate study aids.
 
 
Panel Interview
 
The panel interview is a standard component of most Civil Service selection processes. Each candidate will be interviewed individually by a panel of three (or more) subject matter experts from the Court. All candidates will be asked the same questions, in the same order, for approximately the same amount of time. Responses to each question will be scored based on pre-determined scoring criteria. Each candidate will receive an overall interview score. Candidates that achieve a passing score on the panel interview will be placed on the eligible or hiring list ranked according to their interview score.
 
 
Depending on the number of applicants, a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position. Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.
 
 
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the &quot;Apply&quot; button. If you are not on the County's website, please apply at https://jobs.smcgov.org.
 
 
Online applications must be received by the Human Resources Department before midnight on the final filing date.
 
 
Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
 
 
The anticipated dates of the recruitment and examination processes are listed below. Please make plans to be present for these opportunities. Applicants will be notified of the final date, time, and place of the examinations with as much advance notification as possible.
 
 
TENTATIVE RECRUITMENT SCHEDULE:
 
Final Filing Date: May 20, 2026, at 11:59 PM
 
Computer-based Examination Window: May 21-May 27, 2026
 
Panel Interview Dates: June 17, 18, and/or 19, 2026
 
 
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
 
 
The Superior Court of California, County of San Mateo, as an employer, is committed to advancing equity to ensure all employees are welcomed in a safe and inclusive environment. The Court seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.
 
 
The Superior Court of California, County of San Mateo is an Equal Opportunity Employer, and we encourage applications from candidates who will contribute to our diversity.
 
 
Analyst: Chet Overstreet (05072026) (Deputy Court Clerk I/II - X046/X047)
 
 
Please Note: The County of San Mateo Human Resources Department is conducting this recruitment for the Superior Court. This position is with the Superior Court of California. 
 
 
</div></li><li><div><h3 class="jobSectionHeader">ABOUT THE COMPANY</h3>
</div><div><ul><li><h3 class="jobSectionHeader">County of San Mateo Human Resources Department</h3>
</li></ul><div>San Mateo County government protects and enhances the health, safety, welfare, and natural resources of the community, and provides quality services that benefit and enrich the lives of the people of this community.
 
 
We are committed to:
<ul><li>The highest standards of public service</li>
<li>A common vision of responsiveness</li>
<li>The highest standards of ethical conduct</li>
<li>Treating people with respect and dignity</li>
</ul>San Mateo County is located in the scenic San Francisco Bay Area. The County&rsquo;s diverse population has approximately 750,000 residents, growing to over one million in daytime population. San Mateo County provides the benefits of a temperate climate and clean air, with abundant ocean sports and recreational activities. Rural open space areas, as well as metropolitan San Francisco, are within easy reach. San Mateo County government has a budget of $2.4 billion, with a workforce of over 5,400 employees in 22 departments and agencies.
San Mateo is an Equal Opportunity Employer</div></div></li></ul></div></div>

Deputy Court Clerk I/II - Superior Court of California (Open and Promotional)

Join County of San Mateo and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

County of San Mateo

About Company

Lead Telephone Operator (Open and Promotional)

Group Supervisor I/II - Probation Department (Open and Promotional)

Deputy Court Clerk I/II - Superior Court of California (Open and Promotional)