Qureos Mentor

County of Sonoma (CA)

<div><div><div><h2 class="jobSectionHeader"><b>Position Information</b></h2></div>
<p></p><div><p><b>This recruitment is promotional only. You must presently be a full or part-time regular or probationary County of Sonoma, Community Development Commission, Sonoma County Fairgrounds, or Sonoma County Water Agency employee in order to apply for this position.</b></p><p>
The Sheriff's Office (SHF) has requested a <b>department promotional </b>certification to fill a Senior Communications Dispatcher position. <b>Only qualified permanent and/or probationary Sheriff's Office employees on the eligible list may be eligible for referral to the department for the advertised position</b><b><i>. </i></b>This employment list may also be used to fill future full-time or part-time positions as they occur during the active status of the list.</p><br>
The Sheriff's Senior Communications Dispatcher works in a team environment with co-workers, the shift Sergeant, the on-duty Watch Commander, and allied agencies. This position is responsible for the day-to-day duties of a Communications Dispatcher with the added responsibility of being a lead worker who can be relied upon to take control and make solid decisions in both emergency and non-emergency situations. Additionally, this position:<br>
<ul><li>
Supports the shift supervisor, acts as a lead worker, and troubleshoots issues related to the center&rsquo;s more technical and complex dispatching activities</li><li>
May assume responsibility of coordinating and directing shift activities, ensuring shift minimums are met, and addressing immediate equipment or personnel needs</li><li>
Assists in the selection, promotion, and disciplinary action of subordinate dispatchers</li><li>
Contributes to training dispatchers in the procedures and techniques of emergency dispatch in accordance with departmental regulations</li><li>
Assists in performance evaluation activities in conjunction with the Supervising Communications Dispatcher</li></ul><br>
The ideal candidate will be a critical thinker who is compassionate, empathetic, and able to make critical decisions without judgment, and will possess:<br>
<ul><li>
Superb interpersonal, problem-solving, and conflict resolution skills</li><li>
Thorough knowledge of the wireless and landline 9-1-1 routing, misroute reporting, and the Relocation and Evacuation Policy</li><li>
The ability to give brief overviews/presentations of the Dispatch Center to small groups</li><li>
Mentorship skills to support others' learning and success in a fast-paced, high-stress environment.</li></ul><p></p><p><b><br>
Please note:</b> This current vacancy is to fill an evening shift, Sunday through Wednesday. The dispatch center has four Senior Dispatcher positions for lead-level support seven days a week, during day and evening hours. Anticipated future shift bids will include either Saturday or Sunday off, with selection based on seniority.</p><p></p><p><b><br>
Application submissions require the Supplemental Questionnaire to be completed.</b></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><p><b>Education and Experience:</b> Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D. and two years of emergency dispatch experience in a public law enforcement agency dispatching the full range of safety personnel in a position comparable to Communications Dispatcher II.</p><p><b>
Special requirement:</b> Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training P.O.S.T.).</p><p><b>
Special skill requirement:</b> This classification requires the ability to type at a corrected speed of 45 words per minute.</p><p><b>
License:</b> Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.</p>
The position advertised on this announcement does not require possession of a valid California Driver&rsquo;s License.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Knowledge, Skills, and Abilities</b></h2></div>
<p></p><div><p><b>Considerable knowledge of: </b>streets, roads, major buildings, and geography of Sonoma County; the functions of the Sheriff's Office and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment.</p><p><b>
Working knowledge of:</b> techniques and procedures related to training and leadership, data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment.</p><p><b>
Ability to:</b> train other employees in an effective manner; operate complex communications equipment; accurately dispatch public safety equipment and personnel in a coordinated manner; speak clearly and concisely in English; react quickly, efficiently and calmly in an emergency situation and adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; operate a keyboard; understand and follow complex written and oral instructions; dispatch records; and work a shift schedule, including nights, weekends and holidays.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Selection Procedure &amp; Some Helpful Tips When Applying</b></h2></div>
<p></p><div><ul><li>Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.</li><li>
You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.</li><li>
You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.</li><li>
Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.</li></ul><p></p><p><br>
Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.</p><p><b>
Application submissions require the Supplemental Questionnaire to be completed.</b></p><p><b>
Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, &quot;See Resume&quot; or &quot;See Application&quot; may be considered insufficient and therefore may not be scored.</b></p><p>
The selection procedure will consist of the following examination:</p><p>
An <b>Application and Supplemental Questionnaire Appraisal Examination</b> (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Personally identifiable information (PII) is removed from the standard application fields and applicable attachments. This PII blind screening practice redacts a candidate&rsquo;s personal information that could potentially influence or bias the scoring process. Personal information includes the applicant&rsquo;s name, former last name, address, phone number, email, driver's license number, school name, education start and end dates, age, date of birth, gender, and race. This PII blind screening practice helps contribute to a fair and equitable examination process.</p><p>
Each applicant will be evaluated based on the following criteria:</p><ul><li>
Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.</li></ul><p>
Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application &amp; Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.</p><p></p><p><b><br>
Additional Information</b></p><p>
Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, and understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place.</p><p>
You may also review the Job Classification Screening Schedule to determine the requirements for this position.</p><p>
Please read the Sheriff's Office Pre-Employment Drug Use Guidelines (Download PDF reader) for further information.</p><p></p><p><b><br>
How to Apply</b></p><p>
Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job announcement must be received by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.</p><p>
The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.</p><p>
HR Analyst: KK</p><p>
HR Technician: VH</p></div></div></div><p></p>

Sheriff's Senior Communications Dispatcher - Promotional

<div><div><div><h2 class="jobSectionHeader"><b>Position Information</b></h2></div>
<p></p><div><div><b>Make a difference in the lives of Sonoma County families.</b><br>
<b>Become a Child Protective Services Social Worker!</b><br>
<br>
<b>Title IV-E students graduating Spring 2026 are encouraged to apply!</b></div><div></div><div><b>
Starting s</b><b>alary </b><b>at $</b><b>48.67</b><b>/hour (</b><b>$</b><b>101,580</b><b>/year) </b><b><i>plus </i></b><b>a competitive total compensation package!*</b></div><br>
Family, Youth, and Children (FYC) staff members help individuals, families, and the community to ensure the safety and well-being of Sonoma County children and teens. They investigate reports of child abuse, neglect, or abandonment and, when needed, provide compassionate care placement with foster parents or residential programs. Children and their families who are at-risk are supported through referrals to social services, helping client homes to be safe, stable, nurturing places. Staff respond to reports of abuse and neglect, day or night, through the 24-hour hotline. FYC staff members also provide community training about child abuse prevention and mandated reporting. For more information about FYC, please visit their website.<br>
<br>
Child Protective Services Social Workers in FYC may be assigned to one or more programs within the Division and may work from a variety of regional offices located in the County. The Division provides a wide spectrum of protective, regulatory, preventative, and placement services, including but not limited to:<br>
<ul><li>
Assessing client and family strengths and needs to develop and monitor parents' compliance with treatment case plans</li><li>
Investigating allegations of child abuse and neglect</li><li>
Engaging with the Dependency Court via applications for protective custody warrants, written court reports, court appearances, providing support to clients and witnesses, and providing testimony</li><li>
Making services available to intact families, to assist in the remediation of existing problems</li><li>
Filing petitions and other legal documents with the Juvenile Court to have children who have been abused or neglected removed from parental care</li><li>
Determining living arrangements for children and youth</li><li>
Maintaining confidential information in accordance with legal standards and County regulations</li><li>
Supporting families and children during visitation sessions</li><li>
Providing reunification services to parents whose children have been removed from their care</li><li>
Collaborating with attorneys, the Juvenile Court, service providers, tribal representatives, and foster care providers</li><li>
Ensuring all services are delivered in a respectful, culturally sensitive, and appropriate manner</li><li>
Participating in evening and weekend Emergency Response standby coverage as needed</li></ul>
The ideal candidates for these positions will possess many of the following:<ul><li>
A Master's Degree in Social Work or a Master's Degree from a two year counseling program</li><li>
The ability to remain calm and multitask while interacting with children and families in stressful situations</li><li>
A passion for child welfare and working with youth and families who have experienced trauma</li><li>
The ability to think critically through complex and emotionally charged situations</li><li>
A thorough understanding of the regulations and laws that govern child welfare work</li><li>
The ability to adapt to meet the changing needs of clients while maintaining tact, objectivity, sensitivity, and sound judgment</li><li>
Experience assessing and evaluating home and family situations to determine the need for crisis intervention or a safety plan</li><li>
The ability to handle sensitive topics and content, including images of children who may have experienced abuse, neglect, or abandonment</li><li>
Experience utilizing the Safety Organized Practice (SOP), Core Practice Model (CPM), and Structured Decision Making (SDM) approaches when dealing with complex situations</li><li>
An understanding of Trauma-Informed Care and Diversity, Equity, and Inclusion (DEI) concepts</li><li>
Strong verbal and written communication skills</li><li>
Experience exercising sound judgment to make diagnostic risk assessments and decisions regarding the placement of children or youth</li><li>
The ability to develop and utilize community resources to best serve our clients&rsquo; needs</li><li>
Working knowledge and a basic understanding of how to support FYC&rsquo;s mission and vision</li><li>
Basic computer skills including Outlook, Word, and Excel</li><li>
Bilingual (English/Spanish) skills are desired but not required</li></ul><br>
<b>
About the Human Services Department (HSD)</b><br>
<br>
As the largest agency in Sonoma County government, the Human Services Department&rsquo;s mission is to build upon strengths, as we bridge clients to opportunities through responsive safety-net services. We work to protect vulnerable children and adults, to help people rise above poverty and thrive in our community, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing responsive, client-focused services so that all in our community can live freely chosen lives up to their full potential throughout their lifespan. The core values that drive our work are dignity, humility, integrity, responsiveness, partnership, and belonging.<div><br>
HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.<br>
<br>
The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services.</div><br>
<b>
What We Offer</b><br>
<br>
At the Human Services Department's Family, Youth, and Children (FYC) Division, we deliver exemplary employee training and mentoring, resulting in a strong learning environment.<br>
<br>
<b>We provide our employees cost-free supervision for licensure hours after successful completion of CORE training and passing probation.</b><br>
<br>
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:<ul><li><b>
Hybrid Telework</b>- A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment</li><li><b>
Salary Advancement </b>- A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range</li><li><b>
Paid Time Off </b>- Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year</li><li><b>
County Paid Health Premium Contributions </b>- 100% premium contribution for the majority of employee-only and employee + family health plan options</li><li><b>
Post-Retirement Health Reimbursement Arrangement </b>- County contributions to help fund post-retirement employee health insurance/benefits</li><li><b>
Retirement </b>- A pension fully integrated with Social Security</li><li><b>
Paid Parental Leave </b>- May be eligible for up to 8 weeks (320 hours) after 12 months of County employment</li><li><b>
Additional Benefits </b>- Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more</li><li><b>
Student Loan Debt Relief </b>- County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education</li></ul><br>
<ul><li>Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.</li></ul><br>
This recruitment is currently being conducted to fill two full-time and one part-time Child Protective Services Social Worker positions in the Human Services Department. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. <b><i>Qualified candidates </i></b><b><i>who wish to be considered for future positions should consider applying to this recruitment.</i></b><br>
<div><b>
Application submissions require the Supplemental Questionnaire to be completed.</b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><div><b>Experience and </b><b>Education:</b> Any combination of education and work experience which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, this would include possession of a Master's Degree in social work, or a Master's Degree from a two year counseling program, such as marriage and family therapy, clinical counseling, mental health counseling, addiction counseling, and counseling psychology, upon appointment.<br>
<br>
<b>OR</b><br>
<br>
Graduation from college, with a Bachelor's Degree in social work, sociology, psychology or other behavioral science; and three years of social work case management experience, performing duties such as mental health assessments; conducting investigations of abuse and neglect, including an assessment for child risk and safety; and developing and modifying social work case plans.<br>
<br>
<b>License: </b>Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.</div><br>
<b>
The positions advertised on this announcement require possession of a valid California Driver&rsquo;s License.</b></div><p></p>
<div><h2 class="jobSectionHeader"><b>Knowledge, Skills, and Abilities</b></h2></div>
<p></p><div><div><b>Considerable Knowledge of: </b>Current principles, practices, and techniques of social work; casework methods and techniques with particular reference to problems of child neglect, abandonment, and abuse; current philosophy and practices in the field of Child Social Services; psychopathology, the different types of mental illness diagnoses, how mental illness affects human behavior and mental health services and treatments utilized by clients; signs, stages, and dynamics of abuse, and the effects of abuse on child/adult development and behavior; signs and symptoms of alcohol and drug use/abuse in adults and children and the effects on families; standards for maintaining clients safely in the home; options for placement; effects of removing clients from unsafe situations.<br>
<br>
<b>Working knowledge of:</b> Principles and methodologies of research, analysis, problem solving, and decision making; laws, rules, and regulations governing the operation of public social services agencies and the role and responsibilities of a social worker; medical, legal, economic, and social management needs of individuals and families.<br>
<br>
<b>Knowledge of: </b>Strategies and protocols surrounding crisis intervention techniques such as voice modulation; principles of community organization; resources available in the community for referral or utilization in employment or social service programs.<br>
<br>
<b>Ability to:</b> Use social work methods and evaluation techniques to determine appropriate treatment in difficult, emotional, confrontational, and crisis situations while maintaining a professional demeanor; utilize various strategies to address the cumulative impact of a high stress environment; work on-call and extended hours; develop therapeutic relationships in order to conduct crisis intervention and therapeutic social work counseling; employ effective stress management techniques and methods of self-care; exercise tact, objectivity, sensitivity, sound judgment, and cultural awareness; control personal bias and apply social work ethics; assess and evaluate home and family situations to determine if crisis intervention or a safety plan is needed; exercise sound judgment in making diagnostic risk assessments and decisions regarding placement of children; assist in transport of children; develop and utilize community resources to best serve clients' needs; interpret, explain, and apply complex laws, rules, regulations, policies, and procedures; provide guidance and consultation to other staff; learn and use various computer applications, databases, and specialized software programs; write clear, descriptive, and detailed reports under time constraints; maintain confidentiality of files and records; and keep and prepare accurate and timely records.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Selection Procedure &amp; Some Helpful Tips When Applying</b></h2></div>
<p></p><div><ul><li>Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.</li><li>
You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.</li><li>
You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.</li><li>
Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.</li></ul><p>
Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.</p><p><b>
Application submissions require the Supplemental Questionnaire be completed.</b></p><p><b>
Responses to supplemental questions </b><b>will </b><b>be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, &quot;See Resume&quot; or &quot;See Application&quot; may be considered insufficient and therefore may not be scored.</b></p><p>
The selection procedure will consist of the following examination:</p><p>
An <b>Application and Supplemental Questionnaire Appraisal Examination </b>(weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Personally identifiable information (PII) is removed from the standard application fields and applicable attachments. This PII blind screening practice redacts a candidate&rsquo;s personal information that could potentially influence or bias the scoring process. Personal information includes the applicant&rsquo;s name, former last name, address, phone number, email, driver's license number, school name, education start and end dates, age, date of birth, gender, and race. This PII blind screening practice helps contribute to a fair and equitable examination process.</p><p>
Each applicant will be evaluated based on the following criteria:</p><ul><li>
Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.</li></ul><p>
Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application and Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application and Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.</p><p><b><br>
Additional Information</b></p><p><br>
A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.<br>
<br>
Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.</p><p><b><br>
How to Apply</b></p><p><br>
Applications are accepted online at: www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be received by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.<br>
<br>
The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.<br>
<br>
HR Analyst: EP<br>
HR Tech: VH</p></div></div></div><p></p>

Child Protective Services Social Worker

Join County of Sonoma (CA) and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

County of Sonoma (CA)

About Company

Sheriff's Senior Communications Dispatcher - Promotional

Child Protective Services Social Worker