Qureos Mentor

County of Volusia

The County of Volusia is involved in outsourcing and offshoring consulting, operating out of Flagler Beach, Florida. With a workforce of 51-200 employees, the company focuses on providing consulting services in the outsourcing sector. It is part of a broader network that includes various government and administrative organizations.

<div>
 Major Functions
 
 
 The County of Volusia's Human Resources division is seeking a Human Resources Officer I who is able to multi-task and has excellent customer service skills. The ideal individual enjoys working in a fast-paced Human Resources environment. This position is located in DeLand, Florida, and will be responsible for assisting departments/divisions with recruitment; screening applicants; developing and administering the examination process; overseeing the application flow process (reviewing and processing job requisitions, creating position announcements, reviewing applications, etc.) using NeoGov (applicant tracking system); conducting background checks for candidates; and, presenting new employee orientation for the recruitment and employment section.
 
 
 
 Volusia County Offers Excellent Benefits, Such As
 
 
 
 Illustrative Duties
 
 
 (
 
 NOTE:
 
 
 These are intended only as examples of the various types of work performed. The omission of specific duties does not exclude them from the position.)
 
 
 
 <ul>
 <li>
 Serves as the NeoGov (applicant tracking system) administrator to include providing access and training new users in NeoGov.
 </li>
 <li>
 Assists with developing, administering, and proctoring exams (i.e. skills tests).
 </li>
 <li>
 Assists supervisors, managers, and directors with the recruitment process.
 </li>
 <li>
 Attends and participates in job fairs.
 </li>
 <li>
 Prepares position announcements for advertising.
 </li>
 <li>
 Reviews and processes job requisitions in the NeoGov, applicant tracking system.
 </li>
 <li>
 Reviews applications for completeness and screens applicants to ensure they meet the minimum qualifications.
 </li>
 <li>
 Works closely with the classification and compensation section to ensure job advertisements are aligned with the class specifications.
 </li>
 <li>
 Conducts level I and level Il background checks for candidates. Presents new employee orientation for the employment section.
 </li>
 <li>
 Reviews and approves personnel actions for new hires in CGI Advantage.
 </li>
 <li>
 Reviews conditional and confirmation offer letters for accuracy.
 </li>
 <li>
 Establishes and maintains routine records and files.
 </li>
 <li>
 Troubleshoots problems and issues with NeoGov.
 </li>
 <li>
 May observe interviews as requested by the department/division.
 </li>
 <li>
 May research and make recommendations on improving recruitment and employment-related practices and procedures.
 </li>
 <li>
 May provide information regarding human resources, recruitment, and employment issues.
 </li>
 <li>
 Works on special projects.
 </li>
 <li>
 Exercises good judgment.
 </li>
 <li>
 May be assigned to other county locations based upon operational needs.
 </li>
 <li>
 Attends work on a regular and consistent basis.
 </li>
 <li>
 Responds to emergency situations.
 </li>
 <li>
 Adheres to Federal, State, County, and Local ordinances.
 </li>
 <li>
 Performs other duties as assigned.
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 HUMAN RESOURCES OFFICER I
 
 
 Bachelor's degree in Human Resources, Organizational Development, Public Administration, Business Administration, or related field.
 
 
 A comparable amount of related education, training, and experience may be substituted for the minimum qualifications to include a High School Diploma/GED and four (4) years of related professional experience in Human Resources.
 
 
 Having met the minimum requirements, the preferred candidate will have one (I) year of Human Resources experience with the employment/selection and hiring process.
 
 
 License: Must possess a valid driver's license at the time of hire.
 
 
 Must obtain a valid Florida driver's license within 30 days of hire and maintain thereafter.
 
 
 
 Knowledge, Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Knowledge of the principles and practices of Human Resources administration. Knowledge of principles, practices, methods, theories and metrics of recruiting.
 </li>
 <li>
 Knowledge of employment laws, ordinances, regulations, and statutes.
 </li>
 <li>
 Knowledge of affirmative action and equal employment opportunity (EEO) policies.
 </li>
 <li>
 Knowledge of federal, state, and local laws, and ordinances as they apply to veterans' preference, salaries and equal employment opportunities.
 </li>
 <li>
 Proficient knowledge of Microsoft Office Suite programs.
 </li>
 <li>
 Demonstrated proficiency utilizing a variety of recruitment strategies.
 </li>
 <li>
 Demonstrated proficiency with Internet recruiting including job boards, job postings and social media
 </li>
 <li>
 Knowledge of the county Merit System Rules and Regulations and how they apply to Human Resources programs.
 </li>
 <li>
 Ability to use applicant tracking systems or similar programs.
 </li>
 <li>
 Ability to develop and implement innovative short and long-term recruitment strategies.
 </li>
 <li>
 Ability to maintain confidentiality and exercise discretion.
 </li>
 <li>
 Excellent analytical and research skills as demonstrated by the ability to collect, develop, assess and blend information and recommendations from a wide variety of sources.
 </li>
 <li>
 Knowledge of modern office practices.
 </li>
 <li>
 Knowledge of the policies and procedures of the Human Resources office and programs.
 </li>
 <li>
 Ability to analyze situations and make recommendations or come to a conclusion based on analysis.
 </li>
 <li>
 Ability to use sound judgment in the preparation and execution of various plans and processes in recruitment and employment.
 </li>
 <li>
 Ability to assemble and present information in a clear/concise manner.
 </li>
 <li>
 Ability to communicate effectively, both orally and in writing.
 </li>
 <li>
 Ability to establish and maintain effective working relationships with staff, other County departments/divisions and outside agencies.
 </li>
 <li>
 Ability to work under high-stress levels with frequent interruptions and easily adjust to tight and often changing deadlines.
 </li>
 <li>
 Must be able to relocate to other county locations based upon operational needs.
 
 
 </li>
 </ul>
 
 Ada Requirements
 
 
 
 
 Physical Demands
 
 : Able to pull, push, lift and/or carry 20 pounds. Ability to talk, hear, see and drive. Visual acuity (e.g. peripheral vision, depth perception) necessary to operate a motorized vehicle. Finger dexterity. Ability to bend, stoop, lift and reach.
 
 
 
 Environmental Demands:
 
 Primarily inside work.
 
 
 
 Mental Demands:
 
 Ability to read and comprehend technical journals, manuals, legal documents, and financial statements. Ability to write reports, summaries, letters, memos, journals, and manuals. Ability to analyze data and develop conclusions. Ability to speak publicly and extemporaneously. Ability to perform basic mathematical functions.
 
 
 
 
 Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce.
 
 
 
 
 
 We offer a competitive and comprehensive benefits package that includes:
 
 
 
 
 HEALTH INSURANCE
 
 
 
 <ul>
 <li>
 Medical
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Flexible Spending Account
 
 
 </li>
 </ul>
 
 RETIREMENT
 
 
 
 <ul>
 <li>
 Florida Retirement System (FRS)
 </li>
 <li>
 Deferred Retirement Option Program (DROP)
 </li>
 <li>
 Deferred Compensation (475 Plan)
 
 
 </li>
 </ul>
 
 SUPPLEMENTAL INSURANCE
 
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Short Term Disability Insurance
 </li>
 <li>
 Long Term Disability Insurance
 </li>
 <li>
 Cancer Insurance
 </li>
 <li>
 Critical Illness Insurance
 
 
 </li>
 </ul>
 
 PAID TIME OFF
 
 
 
 <ul>
 <li>
 Personal Leave
 </li>
 <li>
 Holidays
 </li>
 <li>
 Bereavement
 </li>
 <li>
 Military
 
 
 </li>
 </ul>
 
 HOLIDAYS
 
 
 
 
 The County Of Volusia Observes The Following Holidays Annually
 
 
 
 <ul>
 <li>
 New Year's Day
 </li>
 <li>
 Martin Luther King Day
 </li>
 <li>
 Good Friday
 </li>
 <li>
 Memorial Day
 </li>
 <li>
 Independence Day
 </li>
 <li>
 Labor Day
 </li>
 <li>
 Veterans Day
 </li>
 <li>
 Thanksgiving (and day after)
 </li>
 <li>
 Christmas
 
 
 </li>
 </ul>
 
 Additional Benefits
 
 
 
 <ul>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Onsite Wellness/Fitness Center
 </li>
 <li>
 Computer Purchase Program
 </li>
 <li>
 Direct Deposit Payroll
 
 
 </li>
 </ul>
 
 Temporary and intermittent employees are not paid for holidays and are not eligible for benefits.
 
 
 
 01
 
 
 
 NOTE:
 
 Your response to the following supplemental questions
 
 must match the information in the work experience section
 
 on your application. If your responses do not match, your application will be deemed incomplete and will disqualify you from further consideration.
 
 
 <ul>
 <li>
 I have read and understand the above statement.
 
 
 </li>
 </ul>
 02
 
 
 Do you possess a valid Florida Driver's license?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 
 
 </li>
 </ul>
 03
 
 
 If you answered no to the previous question, will you be able to obtain a valid Florida Driver's license within 30 days of hire?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 </li>
 <li>
 Not applicable
 
 
 </li>
 </ul>
 04
 
 
 Do you have a Bachelor's degree in Human Resources, Organizational Development, Public Administration, Business Administration, or a related field?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 
 
 </li>
 </ul>
 05
 
 
 What is your degree in?
 
 
 06
 
 
 If you do not have a bachelor's degree in the required area, do you have four (4) years of professional Human Resource experience?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 
 
 </li>
 </ul>
 07
 
 
 If you answered "Yes" to the previous question, please indicate the following:
 
 
 <ul>
 <li>
 the number of years,
 </li>
 <li>
 position title
 </li>
 <li>
 brief description of your experience and
 </li>
 <li>
 the name of the agency/organization(s).
 
 
 </li>
 </ul>
 If you answered "No", please indicate N/A.
 
 
 08
 
 
 Please list any experience you have in recruitment and employment.
 
 
 09
 
 
 Where did you hear about this position?
 
 
 <ul>
 <li>
 County of Volusia website
 </li>
 <li>
 Indeed, Monster, Glassdoor
 </li>
 <li>
 ZipRecruiter
 </li>
 <li>
 Social Media (Facebook, Twitter, Linked In)
 </li>
 <li>
 Other
 
 
 </li>
 </ul>
 10
 
 
 If you answered "other" to the previous question, please indicate which specific source.
 
 
 <ul>
 <li>
 Required Question
 </li>
 </ul>
</div>

Human Resources Officer I - Recruitment & Employment

<div>
 Major Functions
 
 
 The County of Volusia is seeking a Library Associate for the Library Services Division. This position is located in the Pierson Public Library and will be responsible for circulation functions and is the subject matter expert on the circulation and patron functions in the ILS. This position manages the materials collection maintenance and supervises library assistants and student workers in collection maintenance tasks, plans and produces programs under the direction of the branch manager, participates in community outreach, and coordinates public meeting room use. This position serves as the person-in-charge in the absence of the Branch Manager and spends a minimum of 50% of time in direct service to the public.
 
 
 
 
 PLEASE NOTE, CANDIDATES:
 
 
 
 
 <ul>
 <li>
 Must be able to work nights and weekends.
 </li>
 <li>
 Must possess a valid driver's license at time of hire. Must possess and maintain a valid Florida driver's license at the time of hire.
 
 
 </li>
 </ul>
 Illustrative Duties
 
 
 (
 
 NOTE:
 
 
 These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)
 
 
 
 <ul>
 <li>
 Provides front-line, telephone, and/or electronic service to the Public.
 </li>
 <li>
 May serve as the Volunteer Coordinator for assigned branch and coordinates volunteer activities such as scheduling, assigning, training and recognizing the volunteer work force.
 </li>
 <li>
 Ensures that County policies and procedures are followed; explains and interprets policies to patrons; takes complaints and handles appropriately; assists in developing improved procedures.
 </li>
 <li>
 Ensures assigned area or specialized unit is well-stocked and supervises supply usage and coordinates reordering.
 </li>
 <li>
 Ensures that assigned area or specialized unit is prepared for library opening.
 </li>
 <li>
 Uses the integrated library system software, online databases, the Internet, electronic catalog, and may assist with maintenance of library equipment software or hardware.
 </li>
 <li>
 May prepare, monitor, update, and approve employee schedules and work time in the County&rsquo;s electronic payroll system.
 </li>
 <li>
 Attends workshops and meetings as required.
 </li>
 <li>
 Perform work of lower-level library classifications and related work as required.
 
 
 </li>
 </ul>
 
 
 SPECIALIZED ILLUSTRATIVE DUTIES INCLUDE:
 
 
 
 
 
 Circulation Area:
 
 Directs and supervises automated circulation and materials processing; maintains circulation overdue records; trains, directs, supervises, and evaluates staff, volunteers, community service workers, etc. in customer service, shelving, book processing procedures, or other related library functions; ensures the smooth operation of circulation desk functions; participates in outreach or other off-premises library-related events; prepares and submits statistical reports as scheduled or assigned; coordinates meeting room schedules for in-house events and public usage; keeps track of fines and fees, sets register drawers, prepares deposits; to be cross-trained in all applicable areas for assignment as needed; performs any/all duties related to circulation, etc.
 
 
 
 Minimum Requirements
 
 
 
 Graduation from high school or possession of a GED
 
 and
 
 four (4) progressively responsible experience in a library.
 
 
 
 OR
 
 
 
 Associate's degree (AA)
 
 and
 
 two (2) years progressively responsible experience in a library.
 
 
 
 OR
 
 
 
 Bachelor's degree (BA) in Liberal Arts, English, or related field.
 
 
 A comparable amount of education, training, or experience may be substituted for the minimum requirements.
 
 
 
 
 PLEASE NOTE, CANDIDATES:
 
 
 
 
 <ul>
 <li>
 Must be able to work nights and weekends.
 </li>
 <li>
 Must possess a valid driver's license at time of hire. Must possess and maintain a valid Florida driver's license at the time of hire.
 
 
 </li>
 </ul>
 
 Knowledge, Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Knowledge of library circulation, reference, and/or children&rsquo;s procedures.
 </li>
 <li>
 Knowledge of Dewey Decimal System.
 </li>
 <li>
 Knowledge of library material classifications.
 </li>
 <li>
 Ability to provide excellent customer service skills.
 </li>
 <li>
 Ability to operate the library&rsquo;s automated system and other relevant computer applications (i.e. &ndash; the Internet, Microsoft Word, Excel, and Publisher).
 </li>
 <li>
 Ability to supervise, manage and evaluate subordinates effectively.
 </li>
 <li>
 Ability to prepare statistical and other reports.
 </li>
 <li>
 Ability to employ appropriate policies and procedures and to explain and interpret them to others.
 </li>
 <li>
 Ability to make independent decisions and use judgment on routine and non-routine matters.
 </li>
 <li>
 Ability to oversee and ensure the proper operation of the library function.
 </li>
 <li>
 Ability to develop methods for improvement of operations.
 </li>
 <li>
 Ability to establish effective working relationships with administration, supervisors, staff, volunteers, and patrons.
 </li>
 <li>
 Ability to perform basic to moderate mathematical computations including cash-handling techniques and preparation of moderate to large sum deposits.
 </li>
 <li>
 Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds.
 </li>
 <li>
 Performs work of lower-level library classifications and related work as required.
 
 
 </li>
 </ul>
 
 
 ADA REQUIREMENTS:
 
 
 
 
 
 Physical Demands:
 
 Medium, repetitive work. Ability to see, hear and listen, talk; detailed finger dexterity (including grasping and small tool manipulation), may require visually acuity for fine print. Ability to lift and push 25+ pounds, carry, bend, reach, kneel, crouch, stretch, twist, and climb. Ability to stand for long periods of time. Visual acuity (peripheral vision and depth perception) necessary to operate a motorized vehicle.
 
 
 
 Mental Demands:
 
 Ability to read and comprehend professional and technical manuals, procedures and journals; memos, policies, safety instructions. Ability to adequately write evaluations, memos, summaries, reports, or other modes of correspondence. Ability to speak clearly and concisely relating information, details, and procedures to layman. Ability to perform basic mathematical and monetary functions.
 
 
 
 Environmental Demands:
 
 Inside work.
 
 
 
 
 
 
 
 
 Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce.
 
 
 
 
 
 Veterans' preference in accordance with federal, state, local laws.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 We offer a competitive and comprehensive benefits package that includes:
 
 
 
 
 HEALTH INSURANCE
 
 
 
 <ul>
 <li>
 Medical
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Flexible Spending Account
 
 
 </li>
 </ul>
 
 RETIREMENT
 
 
 
 <ul>
 <li>
 Florida Retirement System (FRS)
 </li>
 <li>
 Deferred Retirement Option Program (DROP)
 </li>
 <li>
 Deferred Compensation (475 Plan)
 
 
 </li>
 </ul>
 
 SUPPLEMENTAL INSURANCE
 
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Short Term Disability Insurance
 </li>
 <li>
 Long Term Disability Insurance
 </li>
 <li>
 Cancer Insurance
 </li>
 <li>
 Critical Illness Insurance
 
 
 </li>
 </ul>
 
 PAID TIME OFF
 
 
 
 <ul>
 <li>
 Personal Leave
 </li>
 <li>
 Holidays
 </li>
 <li>
 Bereavement
 </li>
 <li>
 Military
 
 
 </li>
 </ul>
 
 HOLIDAYS
 
 
 
 
 The County Of Volusia Observes The Following Holidays Annually:
 
 
 
 <ul>
 <li>
 New Year's Day
 </li>
 <li>
 Martin Luther King Day
 </li>
 <li>
 Good Friday
 </li>
 <li>
 Memorial Day
 </li>
 <li>
 Independence Day
 </li>
 <li>
 Labor Day
 </li>
 <li>
 Veterans Day
 </li>
 <li>
 Thanksgiving (and day after)
 </li>
 <li>
 Christmas
 
 
 </li>
 </ul>
 
 
 ADDITIONAL BENEFITS
 
 
 
 
 <ul>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Onsite Wellness/Fitness Center
 </li>
 <li>
 Computer Purchase Program
 </li>
 <li>
 Direct Deposit Payroll
 
 
 </li>
 </ul>
 
 Temporary and intermittent employees are not paid for holidays and are not eligible for benefits.
 
 
 
 01
 
 
 
 NOTE:
 
 Your response to the following supplemental questions
 
 must match the information in the work experience section on your application.
 
 If your responses do not match, your application will be deemed incomplete and will disqualify you from further consideration.
 
 
 <ul>
 <li>
 I have read and understand the above statement.
 
 
 </li>
 </ul>
 02
 
 
 Do you possess a current Florida Driver's License?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 
 
 </li>
 </ul>
 03
 
 
 If you answered "No" to the previous question, will you be able to obtain a Florida driver's license at the time of hire if selected for the position?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 </li>
 <li>
 Not Applicable
 
 
 </li>
 </ul>
 04
 
 
 
 Select Your Highest Level Of Completed Education:
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 Associate's Degree
 </li>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Master's Degree or higher
 
 
 </li>
 </ul>
 05
 
 
 Do you possess progressively responsible experience in a library?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 
 
 </li>
 </ul>
 06
 
 
 If you answered "Yes" to the previous question, please indicate the following:
 
 
 <ul>
 <li>
 the number of years,
 </li>
 <li>
 position title
 </li>
 <li>
 brief description of your experience and
 </li>
 <li>
 the name of the agency/organization(s).
 
 
 </li>
 </ul>
 If you answered "No", please indicate N/A.
 
 
 07
 
 
 Do you have a comparable amount of education, training, or experience that may be substituted for the minimum requirements?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 
 
 </li>
 </ul>
 08
 
 
 If you answered "Yes" to the previous question, please indicate the following:
 
 
 <ul>
 <li>
 the number of years,
 </li>
 <li>
 position title
 </li>
 <li>
 brief description of your experience and
 </li>
 <li>
 the name of the agency/organization(s).
 
 
 </li>
 </ul>
 If you answered "No", please indicate N/A.
 
 
 09
 
 
 Do you possess any supervisory experience?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 
 
 </li>
 </ul>
 10
 
 
 If you answered "Yes" to the previous question, please indicate the following:
 
 
 <ul>
 <li>
 the number of years,
 </li>
 <li>
 position title
 </li>
 <li>
 brief description of your experience and
 </li>
 <li>
 the name of the agency/organization(s).
 
 
 </li>
 </ul>
 If you answered "No", please indicate N/A.
 
 
 11
 
 
 Attending library committee meetings, training workshops, outreach, and various meetings at different locations throughout the county as well as outside of Volusia, is a requirement of this position. I understand this requirement and have no issue with attendance and travel requirements.
 
 
 <ul>
 <li>
 I have read and understand the above statement.
 
 
 </li>
 </ul>
 12
 
 
 While in this position, it is sometimes necessary to cover positions at other libraries on short notice. I understand this requirement and I am able to travel to other locations in a timely manner.
 
 
 <ul>
 <li>
 I have read and understand the above statement.
 
 
 </li>
 </ul>
 13
 
 
 Can you serve as an interpreter for a language other than English (to include American Sign Language/ASL). If yes, please list each language below. If you answered no, please indicate N/A.
 
 
 14
 
 
 Are you able to work some nights and weekends?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 
 
 </li>
 </ul>
 15
 
 
 Have you ever worked as a temporary/lease employee for the County of Volusia?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 
 
 </li>
 </ul>
 16
 
 
 If you answered "Yes", please indicate when, position title, and department/division. If you answered no please indicate N/A.
 
 
 17
 
 
 Where did you hear about this position?
 
 
 <ul>
 <li>
 County of Volusia website
 </li>
 <li>
 Indeed.com
 </li>
 <li>
 Orlandojobs.com
 </li>
 <li>
 Social Media sites (i.e. Facebook, Twitter, Linked In)
 </li>
 <li>
 Other
 
 
 </li>
 </ul>
 18
 
 
 If you answered "Other" to the previous question, please indicate which specific source.
 
 
 <ul>
 <li>
 Required Question
 </li>
 </ul>
</div>

Library Associate - Pierson Public Library

<div>
 The Airport Control Center Agent is an integral part of the Airport&rsquo;s operations/security team and essential to the efficient day-to-day support of the Airport&rsquo;s operation/security activity. The Airport Control Center Agent is a multi-functional position that encompasses functional areas (Airport Operations and Airport Security)
 
 
 (NOTE:
 
 These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)
 
 
 
 <ul>
 <li>
 Monitors and inspects the airport&rsquo;s perimeter fence and gates for any damage, gaps in the gates and/or fence, gaps from bottom to ground and ensures the gates are locked and secured.
 </li>
 <li>
 As needed will perform inspections of airside, landside, and terminal buildings to ensure compliance with the Airport Security Program (ASP) and federal regulations.
 </li>
 <li>
 Maintains a positive friendly working relationship with airport operations team, tenants, and guests while implementing the Airport's Security Program (ASP).
 </li>
 <li>
 Monitors airport security video surveillance, fire protection, radio communications systems, and alarm systems to ensure security system is operational; monitors security system activities for discrepancies, dispatching appropriate staff as required.
 </li>
 <li>
 Reports fires, acts of vandalism, theft, illegal entry, or any other unauthorized, irregular or suspicious activity immediately.
 </li>
 <li>
 Receives and directs emergency and non-emergency calls efficiently.
 </li>
 <li>
 Dispatches emergency and non-emergency calls to appropriate personnel and maintains the status of incidents and record of dispatched service.
 </li>
 <li>
 Assists with or responds to and coordinates emergency response agencies, personnel, and equipment to respond to airport and aircraft emergencies, accidents, alerts and/or airport security incidents.
 </li>
 <li>
 Communicates and coordinates information or instructions clearly and effectively with law enforcement, emergency responders, and airport tenants via two-way radios, telephone, and in-person briefings.
 </li>
 <li>
 May be required to work overtime shifts based on operational needs.
 </li>
 <li>
 Monitors for activities that violate airport safety and security regulations, could result in injury, or cause damage to airport property.
 </li>
 <li>
 Provides airport tenants and users with operational conditions, information, directions, and assistance through multi-modes of communication and computer systems to ensure safe, secure, and expeditious movement of the traveling public.
 </li>
 <li>
 Monitors airport operational conditions and status of automated systems; performs routine tests to ensure appropriate notifications and follow-up actions.
 </li>
 <li>
 Notifies airport staff of important operational matters by way of telephone, radio, email, paging systems, in person or other digital notification systems.
 </li>
 <li>
 Coordinates and dispatches appropriate staff regarding operational, maintenance, safety and security related issues; logs and reports complaints (i.e., noise, shuttle, etc.) to staff for appropriate follow-up.
 </li>
 <li>
 Initiates and coordinates airport response and notification of essential local, state, and federal agencies to respond to emergencies in support of the &ldquo;Unified Incident Command&rdquo; structure; assists with operation of the Airport Operations Center (AOC) as required.
 </li>
 <li>
 Monitors Communication Center equipment, and reports equipment problems; records all significant events disseminated to and/or from the Communications Center in computerized daily logs.
 </li>
 <li>
 May be trained as an Airport Operations Agent to have the awareness and proficiency required to perform job duties.
 </li>
 <li>
 Perform Customer Services tasks including, but not limited to answering telephones, paging passengers over the airport paging system, providing directions to the public, assisting with lost and found when required.
 </li>
 <li>
 Provides for the collection and dissemination of airport condition information to air carriers, tenants, and interested parties via the Notices to Airmen (NOTAM) system, telephone and digital products. Must maintain any necessary training and qualifications to legally issue NOTAMs.
 </li>
 <li>
 When needed, will assist in providing escorts for tours, events, and equipment within the Security Identification Area (SIDA), Sterile Areas and Air Operating Areas (AOA).
 </li>
 <li>
 Operates County vehicles and equipment.
 </li>
 <li>
 Performs duties as a trusted agent as needed.
 </li>
 <li>
 May be assigned to other county locations based upon operational needs.
 </li>
 <li>
 Attends work on a regular and consistent basis.
 </li>
 <li>
 Must adhere to Federal, State, County and Local ordinances.
 </li>
 <li>
 Responds to emergency situations.
 </li>
 <li>
 Performs other duties as assigned.
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 Graduation from high school or possession of a GED.
 </li>
 <li>
 One (1) year of experience working in airport security or operations or a communications center.
 
 
 </li>
 </ul>
 
 Licenses and Certifications:
 
 
 
 <ul>
 <li>
 Must obtain or possess a valid Florida driver&rsquo;s license at the time of hire and maintain thereafter.
 </li>
 <li>
 Must obtain Airport Perimeter Service Road/Non-Movement Area driver certification/endorsement within ten (10) days of initial performance of duties and maintain thereafter.
 </li>
 <li>
 Must obtain Airport Airfield Ground Vehicle Operator driver certification/endorsement within six (6) months of initial performance of duties and maintain thereafter. (May be extended by Airport Management as needed.)
 </li>
 <li>
 Must obtain a Security Identification Display Area (SIDA) Badge and maintain thereafter.
 </li>
 <li>
 Must obtain the American Association of Airport Executives (AAAE) Airport Certified Employee (ACE) Communications Center Operations within 24 months of initial hire.
 
 
 </li>
 </ul>
 
 NOTE: Candidates selected for interviews will be required to undergo and pass the following:
 
 
 
 <ul>
 <li>
 Criminal History Records Check (CHRC) with no disqualifying offenses.
 </li>
 <li>
 Computer Skills test (type 15-20 words per minute).
 </li>
 <li>
 Knowledge of and the ability to enforce airport security regulations and operating procedures in an impartial manner as outlined in 14 Code of Federal Regulations (CFR) part 139 and 49 CFR 1542.
 </li>
 <li>
 Operational working knowledge of Airport Control/Communication Center.
 </li>
 <li>
 Operational working knowledge of Closed-Circuit Television Systems (CCTV) and audio communication equipment.
 </li>
 <li>
 Skilled in using computers, faxes, office equipment, and related software (MS Office).
 </li>
 <li>
 Skilled in the operation of a multi-line or computerized telephone, and in the operation of digital, audio, or radio communications equipment.
 </li>
 <li>
 Ability to communicate effectively, both orally and in writing.
 </li>
 <li>
 Ability to monitor CCTV cameras for long periods.
 </li>
 <li>
 Ability to accurately assess emergency and non-emergency information, make correct decisions, and take appropriate action.
 </li>
 <li>
 Ability to establish and maintain effective working relationships with internal and external agencies and with the public.
 </li>
 <li>
 Ability to work without close supervision and to make independent judgments based on established policies and safety standards.
 </li>
 <li>
 Ability to work and multi-task in a high stress environment during emergencies and non-emergency situations.
 </li>
 <li>
 Ability to tactfully deal with customers and provide customer service.
 </li>
 <li>
 Ability to work with frequent interruptions and changes in priorities.
 </li>
 <li>
 Ability to operate multiple types of radio and other communication devices.
 </li>
 <li>
 Ability to facilitate training, conduct briefings and provide feedback.
 </li>
 <li>
 Ability to work longer and rotating shifts to provide 24/7 coverage.
 </li>
 <li>
 Ability to key data accurately.
 </li>
 <li>
 Ability to prepare reports.
 </li>
 <li>
 Ability to recognize public safety hazards.
 </li>
 <li>
 Ability to maintain confidential information.
 </li>
 <li>
 Ability to safely operate vehicles and ground equipment.
 </li>
 <li>
 Ability to be trained as an Airport Operations Agent to have the awareness and proficiency required to perform job duties.
 </li>
 <li>
 Ability to express ideas clearly and concisely, orally and in writing to groups and individuals.
 </li>
 <li>
 Ability to respond to emergency situations.
 </li>
 <li>
 Ability to communicate effectively both orally and in writing.
 </li>
 <li>
 Ability to establish and maintain effective working relationships.
 </li>
 <li>
 Ability to work under stressful conditions.
 </li>
 <li>
 Ability to interact effectively with others.
 </li>
 <li>
 Must be able to relocate to other county locations based upon operational needs.
 
 
 </li>
 </ul>
 
 Ada Requirements
 
 
 
 
 Mental Demands:
 
 Ability to read and comprehend technical and professional journals, manuals, procedures and instructions: maps, layouts, memos, summaries, reports and evaluations. Ability to speak clearly and concisely, read, write, and comprehend English to relay information to other workers and laymen. Ability to perform basic math and arithmetic. Ability to identify and resolve problems. Ability to analyze data and develop conclusions. Ability to comprehend and use radio procedures and designations.
 
 
 
 Physical Demands:
 
 Ability to perform essential duties and responsibilities, and meet the minimum requirements. Visual acuity (peripheral vision, depth perception, color acuity) of 20/30 vision standard in each eye; if corrective lenses must be used to satisfy 20/30 vision standard, uncorrected vision should be no worse than 20/100 in each eye to operate motorized and special use vehicles, airfield marking lights, computers, CCTV, and special use identification media. Ability to talk and pass a hearing test with less than or equal to 40 decibels in each ear under the frequencies: 2,000 Hz, 3,000 Hz and 4,000 Hz. Ability to stand, sit, walk and view computer screens/CCTV for prolong periods of time. Ability to work rotating day/night shifts and work up twelve (12) hours shifts. Ability to lift and carry, push, pull, up to 50 pounds unassisted; stand, walk, climb, reach, handle, finger dexterity.
 
 
 
 Environmental Demands
 
 : Extended periods of inside and outside work. Ability to tolerate periods of inclement weather including high heat and humidity, wind, rain, and cold. May be exposed to chemicals, insects, odors, dust, fumes, noise, and vibration.
 
 
 
 
 
 Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce. Veterans' preference in accordance with federal, state, local laws.
 
 
 
</div>

Airport Control Center Agent

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