Qureos Mentor

County of York

<div><h2 class="jobSectionHeader"><b>Job Details</b></h2><div><div><div>
location on</div><div><b>
28 E Market St. York, PA 17401</b></div></div><div><div>
work outline</div><div><b>
Full Time - Hourly</b></div></div><div><div>
paid</div><div><b>
46,359.00 Per year</b></div></div><div><div>
schedule</div><div><b>
8:00am - 4:30pm</b></div></div><div><div>
layers</div><div><b>
Information Technology</b></div></div><div><div>
domain</div><div><b>
Service Desk Technician</b></div></div><div><div>
commute</div><div><b>
-</b></div></div></div></div><div></div>
<br><div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div><div><p>
The Service Desk Technician will actively contribute to service desk operations under general direction. Duties and responsibilities include but are not limited to endpoint support, application support, access management, and service request fulfillment.</p></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
About Us</b></h2></div><div><p>
Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package.</p></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2></div><div><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p>
<ul>
<li>Serve as a technical resource for service desk operations addressing requests within service level agreements and defined uptime requirements.</li>
<li>Provide end user support to resolve hardware, application, and access issues.</li>
<li>Participate in incident management, service request fulfillment, change management, and asset management.</li>
<li>Participate in application, hardware, policy, and procedural implementations.</li>
<li>Communicate with team members to escalate incidents and service requests to appropriate service owners as necessary.</li>
<li>Maintain working knowledge of IT operations and functions.</li>
<li>Participate in an on-call rotation.</li>
<li>Work on special projects as needed.</li>
<li>Other duties as assigned.</li>
</ul></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Requirements</b></h2></div><div><p><b>
ESSENTIAL REQUIREMENTS / QUALIFICATIONS</b></p>
<ul>
<li>At least 6 months to 1 year of experience or training in IT support and service desk operations.</li>
<li>Familiar with Windows Operating Systems, Microsoft 365, endpoint hardware, and networking fundamentals.</li>
<li>Strong organizational, communication, and customer service skills.</li>
<li>Ability to build and maintain positive working relationships with colleagues and staff from other County departments.</li>
<li>Able to perform effectively under pressure and in high-stress environments.</li>
<li>Capable of explaining technical concepts to non-technical audiences.</li>
<li>Proven team player with a collaborative mindset.</li>
<li>Understanding of York County Government's operational model, processes, and strategic goals.</li>
<li>Completion of a Pennsylvania Criminal Background check and fingerprinting, required for all employees in this role.</li>
<li>Possession of a valid and current driver&rsquo;s license.</li>
</ul></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Contact Details</b></h2></div><div><p>
If you have any questions, please contact the county's Department of Human Resources at ychr@yorkcountypa.gov.</p></div></div><p><b><i>
York County embraces diversity in our community and workforce, and is an Equal Opportunity Employer. All hiring, promotions, demotions, training, and other opportunities are based on qualifications and without regard to race, creed, color, national origin, gender, religion, age, or disability.</i></b></p></div>

Service Desk Technician

<div><h2 class="jobSectionHeader"><b>Job Details</b></h2><div><div><div>
location on</div><div><b>
100 W Market St. York, PA 17401</b></div></div><div><div>
work outline</div><div><b>
Full Time - Hourly</b></div></div><div><div>
paid</div><div><b>
21.37 Per hour</b></div></div><div><div>
schedule</div><div><b>
-</b></div></div><div><div>
layers</div><div><b>
MH/ID</b></div></div><div><div>
domain</div><div><b>
Caseworker 2 - Mh</b></div></div><div><div>
commute</div><div><b>
-</b></div></div></div></div><div></div>
<br><div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div><div><p>
The individual in this position has specific Case Management responsibilities for all assigned consumers who are approved for Mental Health-Intellectual Disabilities Services. Case Management responsibility is from intake to discharge.</p></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
About Us</b></h2></div><div><p>
Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package.</p></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2></div><div><ul>
<li>Provide case management services including intake and referral to service providers, to consumers with intellectual disabilities who may be residing in the community, community living arrangements, state center, private licensed facilities and intermediate care facilities for the intellectually disabled.</li>
<li>Assure that certain activities are completed to ensure the appropriate placement of consumers into waiver services including the development of an intake/referral procedure, arranging for applicant screening, arranging for eligibility determination by the County Assistance Office, developing a waiver plan of care in conjunction with the fiscal unit, and offering beneficiary of choice.</li>
<li>Develop and maintain consumer records including evaluation materials, progress reports and financial information.</li>
<li>Develop a Case Management Service Plan at least annually for each assigned consumer.</li>
<li>Develop and Individual Program Plan to be incorporated into the case record and update this plan at least annually for each waiver consumer.</li>
<li>Track and monitor the implementation of the service plan.</li>
<li>Monitor progress of service plans for each consumer in community and residential programs by attending agency staffing, program meetings, and direct consumer contact.</li>
<li>Conduct periodic reviews of waiver, residential and day programs.</li>
<li>Consumer advocacy.</li>
<li>Serve as a liaison to York/Adams consumer residing in the state center.</li>
<li>Provide supportive services to waiver and non-waiver consumers and their families when in need of specialized and/or generic services. Do referrals as appropriate.</li>
<li>Participate in training conferences as requested.</li>
<li>Respond to inquiries regarding services and refer when appropriate
</li><li>Participate, as requested, with county office administrative staff in the development of the county plan as it relates to the IDD unit and waiver programs and in IDD policy development as requested.</li>
<li>Participate in officer coverage duty as required during regular working hours.</li>
<li>Perform related work as required.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Essential Requirements</b></h2></div><div><ul>
<li>A bachelor's degree with a social welfare major; or a bachelor's degree which includes or is supplemented by successful completion of 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences with a combination of experience and training which includes one year of case management experience in a public or private social services agency; or six months of experience as a County Caseworker 1; or any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.</li>
<li>Knowledge of current social case management principles, techniques, and methods.</li>
<li>Knowledge of current social, economic, and health problems and resources and the recognition of their impact on the growth and development of people.</li>
<li>Knowledge of individual and group development and behavior and ways of working effectively with adults and children who have social, economic, emotional, or health problems.</li>
<li>Knowledge of the basic principles and methods of program interpretation and community organization.</li>
<li>Knowledge of social welfare policy and law as they relate to agency function and purpose and societal structures.</li>
<li>Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific problems.</li>
<li>Ability to understand and accept the needs and rights of others and to work with adults and children who are physically challenged, emotionally troubled, or economically disadvantaged.</li>
<li>Ability to conduct individual and family interviews and to use them to identify individual and family problems.</li>
<li>Ability to establish and maintain effective working relationships with clients, their families, other staff, outside agencies and institutions, and the general public.</li>
<li>Ability to plan and organize work, prepare adequate records and reports, set priorities, and maintain a caseload in an effective and timely manner.</li>
<li>Ability to plan, organize, and direct the work of others.</li>
<li>Ability to interpret and apply relevant laws, regulations, and policies governing agency services.</li>
<li>Ability to adequately express ideas orally and in writing.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Contact Details</b></h2></div><div><p>
If you have any questions, please contact the county's Department of Human Resources at ychr@yorkcountypa.gov.</p></div></div><p><b><i>
York County embraces diversity in our community and workforce, and is an Equal Opportunity Employer. All hiring, promotions, demotions, training, and other opportunities are based on qualifications and without regard to race, creed, color, national origin, gender, religion, age, or disability.</i></b></p></div>

Caseworker 2 - MH

Join County of York and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

County of York

About Company

Service Desk Technician

Caseworker 2 - MH