Qureos Mentor

Coursera

<div>
 Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with
 
 183 million registered learners as of June 30, 2025
 
 . Coursera partners with
 
 over 350 leading university and industry partners
 
 to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera's platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.
 
 
 We're a global platform aiming to transform lives through learning by offering transformative courses, certificates, and degrees that empower learners worldwide to advance their careers through skill mastery. We're looking for inventors, innovators, and lifelong learners eager to shape the future of education. If you're ready to build the global programs and tools that fuel the power of online learning, join Team Coursera.
 
 
 
 At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.
 
 
 
 
 Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.
 
 
 
 
 Job Overview:
 
 
 
 At Coursera, our People team is devoted to building and developing high-performance teams, fostering employee betterment, and promoting a sense of community. We're currently working on projects that will enable Coursera to continue scaling as a top global company. We're driven by the belief that anyone, anywhere can transform their lives through learning and are always seeking to make that vision a reality.
 
 
 We are seeking a highly dedicated and customer-centric People Services Specialist to join our dynamic team in India. As a People Services Specialist, you will be responsible for managing the entire employee lifecycle from onboarding to offboarding. Our ideal candidate is one with at least
 
 3-5 years of overall experience
 
 in HR Operation/Shared Services and
 
 2 years of relevant experience in HRIS tools like Workday &amp; ServiceNow
 
 .
 
 
 As a
 
 People Services Specialist
 
 , you will play a crucial role in supporting the people strategy through the development, optimization, and implementation of people processes and programs. You will also oversee the day-to-day responsibilities associated with people operations. We're looking for a candidate who is collaborative and passionate about developing and implementing innovative HR processes and solutions.
 
 
 If you're looking to contribute to a fast-paced, dynamic environment with a growing, global company, we encourage you to apply. Bring your enthusiasm, intelligence, and exceptional customer service skills to our team, and let's drive the employee experience to the next level together.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 
 Employee Experience:
 
 </li>
 <ul>
 <li>
 Expertly interact with our employees as their first point of contact with our ticketing system, ServiceNow.
 </li>
 <li>
 Create an environment of "I'm here to help!" and "Let's find out together" to assist employees with day-to-day questions.
 </li>
 </ul>
 <li>
 
 Employee Lifecycle Management:
 
 Manage and continuously improve the way we welcome new hires. This includes doing background checks, sending welcome emails, onboarding schedule, and more. Maintain accurate and up-to-date employee records, including contracts, personal information, and performance data. When an employee leaves, manage the offboarding process smoothly, get their feedback, and use that information to help make better future decisions.
 </li>
 <li>
 
 Benefits &amp; Leaves:
 
 Administer Employee benefits programs as well as leave of absence.
 
 </li>
 </ul>
 
 Partnerships with internal teams: Liaise with employees, managers, and other internal teams including People Business Partners, Payroll, Benefits, Compensation, Legal, Talent Operations and IT to provide direction and clarity on processes related to the employee life cycle.
 
 
 
 <ul>
 <li>
 
 Compliance &amp; Process Documentation:
 
 Ensure compliance with all applicable policies and procedures and conduct regular audits of documentation and operational processes. Create and maintain standard operating procedures for internal People Operations processes.
 </li>
 <li>
 
 Data &amp; Reporting:
 
 Utilize HR data to generate detailed analytical reports on key metrics, enabling informed decision.
 
 
 </li>
 </ul>
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 
 HR Operation/Shared Services Experience:
 
 Possess 3-5 years of experience in HR Shared services role, ideally in a fast-paced and global environment, and proficient in ServiceNow ticketing systems and Workday HRIS tools.
 </li>
 <li>
 
 Compliance:
 
 Working knowledge of US/India/EMEA employment legislations and regulations.
 </li>
 <li>
 
 Solution Focused:
 
 Is a natural problem solver, using sound judgment to creatively remove obstacles and can work independently. You always question the status quo and others' "playbooks," as you look for opportunities to innovate and break convention where you think we can do better.
 </li>
 <li>
 
 Organized; Trustworthy &amp; A strong communicator :
 
 You have top-notch organization skills and strong attention to detail to develop and execute plans. Your tremendous emotional intelligence, empathy and great judgment make you a trusted partner to cross-functional colleagues across the business. You are an exceptional communicator in both written and verbal interactions; clear, concise, and able to effectively distill the 'so what' for different audiences.
 </li>
 <li>
 
 Analytical &amp; Tech-savvy:
 
 Ability to analyze and synthesize ticketing metrics and data to identify trends, patterns, and areas of opportunity. Proficient expertise in ServiceNow ticketing systems, along with mandatory practical involvement in HR and Payroll systems like Workday. Additionally, the ability to quickly learn and efficiently navigate new systems and tools is required.
 
 
 </li>
 </ul>
 
 Working hours expectations:
 
 
 
 In this role, a flexible work schedule will be provided to effectively accommodate the varying needs of our global team. As the job requires supporting multiple regions, working hours will be adjusted to correspond with different time zones (AMER/EMEA/APAC). Fixed hours will also be in place to ensure smooth operations during critical time periods. These fixed hours are defined but not limited to:
 
 
 <ul>
 <li>
 AMER (15:00 hrs to 00:00 hrs) IST
 </li>
 <li>
 EMEA (13:00 to 22:00 Hrs) IST
 </li>
 <li>
 APAC (09:30 Hrs to 06:30 hrs) IST
 
 
 </li>
 </ul>
 Our commitment to providing work-life balance for all employees remains a top priority, and reasonable adjustments will be made whenever necessary to ensure this remains achievable. We strive to ensure efficient global operations while considering the personal and professional commitments of our valued employees.
 
 
 Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
 
 
 If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.
 
 
 For California Candidates, please review our CCPA Applicant Notice here.
 
 
 For our Global Candidates, please review our GDPR Recruitment Notice here.
</div>

People Services Specialist

<div>
 Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with
 
 183 million registered learners as of June 30, 2025
 
 . Coursera partners with
 
 over 350 leading university and industry partners
 
 to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera's platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.
 
 
 We're a global platform aiming to transform lives through learning by offering transformative courses, certificates, and degrees that empower learners worldwide to advance their careers through skill mastery. We're looking for inventors, innovators, and lifelong learners eager to shape the future of education. If you're ready to build the global programs and tools that fuel the power of online learning, join Team Coursera.
 
 
 
 At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.
 
 
 
 
 Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.
 
 
 
 
 Job Overview:
 
 
 
 The Associate Strategic Account Manager is a pivotal role that involves helping Coursera's partners - both educational institutions and industry partners - succeed on our platform. This role will focus on building strong relationships with these partners, assisting them from their initial starting period to launching their educational content on Coursera and continue supporting them in managing their entire content portfolio. You will also look for ways for these partners to grow further and reach more learners. As an Associate Strategic Account Manager, you'll coordinate with multiple different internal teams, particularly marketing, operations and product to ensure that launches of new learning materials go smoothly. You'll be the single touch point of contact for these partners therefore often providing important information and training to partners, helping troubleshoot any issues that partners face on the platform, and finding innovative ways to increase partner satisfaction. Past experience in account management, content creation/management or a related role would be beneficial in this role. You will be a fantastic communicator and influencer who thrives on solving complex problems, creating processes, launching highly successful content and managing content portfolios.
 
 
 The Associate Strategic Account Manager will play an integral role in supporting Coursera's strategic partnerships with leading industry and university partners. This role is responsible for day-to-day partner communications, ensuring operational excellence, and assisting with strategies that drive partner satisfaction and content performance on Coursera's platform.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Partner Communication and Relationship Management: Serve as the primary contact for assigned partners, addressing day-to-day inquiries and supporting strong relationships. Understand partners' objectives and expectations to enhance collaboration and satisfaction.
 </li>
 <li>
 Operational Coordination: Oversee the onboarding process and content updates for partners, ensuring timely and accurate implementation. Facilitate effective communication between partners and internal teams to ensure smooth operations.
 </li>
 <li>
 Content Performance Tracking and Reporting: Monitor and analyze partner content performance metrics, preparing regular reports that highlight key performance indicators and actionable insights to drive continuous improvement.
 </li>
 <li>
 Strategic Support and Optimization: Identify opportunities for content enhancement and provide data-driven recommendations that improve learner experiences. Collaborate with senior account managers to implement optimization strategies.
 </li>
 <li>
 Revenue Growth and Business Reviews: Drive revenue growth through effective partner relationships and content optimization by conducting annual business reviews focused on retention and the expansion of existing partnerships. Identify opportunities for partners' growth based on performance analysis.
 </li>
 <li>
 Collaborative Problem-Solving and Operational Excellence: Collaborate with cross-functional teams to effectively address partner requests and troubleshoot operational issues. Streamline account management processes to enhance scalability and implement creative solutions that delight partners at scale.
 
 
 </li>
 </ul>
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 3+ years of experience in account management, partner success, or a related role, ideally within the edtech or B2C sector
 </li>
 <li>
 Strong project management skills, with experience managing content launches and coordinating with cross functional teams
 </li>
 <li>
 Excellent communication, relationship management, and problem solving skills, with a focus on driving partner success
 </li>
 <li>
 Proficiency in using CRM systems (e.g., Salesforce) and data management tools to support account management
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Familiarity with education technology, online learning trends, or digital content management.
 </li>
 <li>
 Experience working cross-functionally with product, marketing, or analytics teams.
 </li>
 <li>
 Level-headed temperament, ability to make quick judgments and defend decisions
 </li>
 <li>
 Experience with generative AI for optimizing effectiveness and efficiency
 
 
 </li>
 </ul>
 Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
 
 
 If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.
 
 
 For California Candidates, please review our CCPA Applicant Notice here.
 
 
 For our Global Candidates, please review our GDPR Recruitment Notice here.
 
 
</div>

Associate Strategic Account Manager

Join Coursera and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Coursera

ABOUT_COMPANY

People Services Specialist

Associate Strategic Account Manager