Qureos Mentor

Cox Communications Inc.

<div>**This is a remote opportunity. You must live within 75 miles of Baton Rouge, LA, Oklahoma City, OK, Omaha, NE, Hampton Roads, VA or a surrounding community within those states. ** 
 
Training Begins on 2/16/2026 
 
Connections are important, and we're not talking about pairing a Bluetooth. We're talking about that remarkable connection that happens between a customer and an associate who truly &quot;gets&quot; their needs. It's that contagious &quot;I wanna keep coming back&quot; connection that we aspire to make as commonplace as hipster podcasts. 
 
We're Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees. We're on a quest for a full-time Call Center Customer Experience Associate - Remote who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule. 
 
If you're looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $18.00. If applicable based on your assigned work schedule, you will earn an extra $1.25/hour from 6pm-10pm and/or an extra $2.25/hour from 10:01pm-6am. We have a shift bid process that you will go through before you are finished with the training program. During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us. Therefore, you will see a mix of schedules that are 8 hour and/or 10 hour schedules for you to choose from. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location. If it sounds like we're on your frequency, then keep reading. 
 
What You'll Do 
 
You'll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, you'll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers. 
 
You'll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. You'll also provide world-class service by assessing customers' needs, suggesting products &amp; services, adjusting billing, and arranging product solutions. 
 
And speaking of customer experiences, you'll totally own that. That means you'll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service. 
 
What's In It For You? 
<ul><li>
Hey, what's a great job without the best possible technology at your fingertips? We know you're going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be.
</li><li>There's no firewall between you and competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. Need to download some other benefits? We provide generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
</li><li>Growth is a good thing, and you'll have opportunities to learn and train so you can always continue sharpening your skills. And we'll encourage you to explore opportunities within the Cox family of businesses - from smart home automation and green modes of transportation to esports and clean energy- so that you can always look for new challenges and opportunities to make an impact.
</li><li>While we're looking for flexibility, we're also offering it! You like working from the comfort of your home, shoes off with your pup by your side? You can kick it in your own crib, connecting with customers remotely while working from home.
</li><li>For you to do your best work, you need an outstanding company culture supporting you. At Cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life. Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means you're working in an environment that supports collaboration through innovation, and real change driven by people like you. 
</li></ul> 
 
Who You Are 
 
You're as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesn't clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. You're personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services. 
 
You're confident in your ability to troubleshoot technical issues and upsell when the moment is right. You're always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding. 
 
Minimum Qualifications: 
<ul><li>
You must live within 75 miles of the cities: Baton Rouge, LA, Oklahoma City, OK, Omaha, NE, Hampton Roads, VA or a surrounding community within those states. Working remotely could change at the discretion of the company.
</li><li>High school diploma, GED, or relevant work experience
</li></ul><ul><li>6 months experience providing customer service or selling products and services
</li>You must have high-speed internet connection available in your home 
<li>
</li></ul> 
 
Preferred: 
<ul><li>
6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
</li><li>6+ months of experience working in a position that requires meeting sales goals
</li><li>Keen aptitude for helping customers and a customer experience focus
</li><li>1-2 years of work experience in a customer service role, not necessarily specific to call centers
</li></ul><ul><li>Enthusiastic and personable, with the ability to adapt and thrive in constant change
</li>Previous telecommunications experience 
<li>
</li></ul> 
 
USD 16.15 - 24.23 per hour 
 
Compensation: 
 
Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. 
 
Benefits: 
 
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 
 
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.</div>

Customer Care Specialist I - Technical Support

<div>At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. 
 
The Account Manager oversees the retention, growth, and satisfaction of an assigned customer base within RapidScale's cloud managed services. Reporting to the Senior Manager of Sales, this role acts as the primary customer contact, driving value, renewals, and expansion opportunities. Success in this position requires a consultative approach, collaboration with internal teams, and a proven ability to manage mid-market to enterprise cloud customers while driving revenue growth. 
 
Key Responsibilities Include: 
 
Customer Relationship &amp; Retention 
<ul><li>
Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders.</li><li>
Serve as the primary contact, ensuring a seamless customer experience.</li><li>
Manage contract renewals, retention efforts, and expansion to minimize churn.</li><li>
Partner with Customer Success, Sales Engineering, and Support to resolve issues and drive value.</li></ul> 

Revenue Growth &amp; Expansion 
<ul><li>
Identify and execute upsell and cross-sell strategies aligned with cloud solutions (IaaS, DaaS, security, networking, DRaaS, etc.).</li><li>
Develop and execute strategic account plans to drive revenue growth.</li><li>
Meet or exceed assigned quota through proactive sales efforts.</li><li>
Use customer insights and industry trends to tailor solutions and maximize business value.</li></ul> 

Account Management &amp; Technical Collaboration 
<ul><li>
Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization.</li><li>
Lead Quarterly Business Reviews (QBRs) to assess service utilization and future needs.</li><li>
Act as a trusted advisor, helping customers optimize costs and scale solutions.</li><li>
Manage escalations proactively, ensuring swift resolution.</li></ul> 

Operational Excellence &amp; Reporting 
<ul><li>
Maintain accurate CRM records, forecasting, and pipeline management.</li><li>
Provide leadership with customer insights, highlighting risks and opportunities.</li><li>
Stay current on cloud MSP trends through industry events, customer meetings, and training.</li></ul> 

Minimum Qualifications: 
 
 
<ul><li>Education &amp; Experience: A Bachelor's Degree with 4 years of Sales/Account Management/Customer Success experience, OR a Master's degree and 2 years of experience, OR a Ph.D with 1 years experience, OR 8 years of experience without a degree.</li><li>
Account Management Expertise: 4+ years of experience in account management, customer success, or sales within a cloud-based services environment, with a proven track record of customer retention, contract renewals, and driving revenue growth in Cloud MSP, SaaS, or IT services companies.</li><li>
CRM/Tools: Proficiency in Salesforce (or similar CRM), account planning, and pipeline management.</li><li>
Work Travel: Ability to travel up to 15% of the time for customer meetings, QBRs, and industry events.</li></ul> 

Preferred Qualifications: 
 
 
<ul><li>Certifications such as AWS, Azure, Google Cloud practicioner certifications, AWS Certified Solutions Architect, Microsoft Azure Solutions Architect, Google Cloud Professional Cloud Architect, or similar, demonstrating a high level of cloud knowledge and technical competency.</li><li>
Experience managing customers with revenues between $100 million and $5 billion+.</li><li>
Industry expertise in Healthcare, Banking, Financial Services, Insurance, SaaS, or Retail/E-Commerce is highly desirable.</li></ul> 
USD 74,700.00 - 112,100.00 per year 
 
Compensation: 
 
Compensation includes a base salary of $74,700.00 - $112,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,000.00. 
 
Benefits: 
 
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 
 
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.</div>

Account Manager RapidScale (Hybrid Cloud Sales) (Central)

Join Cox Communications Inc. and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cox Communications Inc.

ABOUT_COMPANY

Customer Care Specialist I - Technical Support

Account Manager RapidScale (Hybrid Cloud Sales) (Central)

Account Manager RapidScale (Hybrid Cloud Sales) (Central)

Account Manager RapidScale (Hybrid Cloud Sales) (Central)

Account Manager RapidScale (Hybrid Cloud Sales) (Central)