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Cox Fleet (Part of Cox Enterprises)

<p></p><div><div><div>Job Description</div></div><br>
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</p><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>****Equal opportunity Employer &ndash; Disabled/Veterans encouraged to Apply****</b></h2><br>
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<div><b>Cox Fleet keeps your fleet moving!</b></div>
<div>Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.</div>
<div> Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.</div><br>
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<div> Cox Fleet is currently hiring a<b> Fleet Services Coordinator II </b>to support the growth of the company.</div><br>
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<div> <b>Duties &amp; Responsibilities:</b></div>
<ul><li><div>Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
</div></li></ul><ul><li><div>Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
</div></li></ul><ul><li><div>Providing excellent customer service for all internal and external customer calls
</div></li></ul><ul><li><div>Be professional and establish positive customer rapport
</div></li></ul><ul><li><div>Obtain customers approval for all repairs and services to be performed
</div></li></ul><ul><li><div>Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
</div></li></ul><ul><li><div>Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
</div></li></ul><ul><li><div>Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
</div></li></ul><ul><li><div>Continuously develop and improve company capabilities in Dispatching and Service Scheduling
</div></li></ul><ul><li><div>Additional duties and special projects as assigned<br>
</div></li></ul><div></div><div><b>Requirements:</b></div>
<ul><li><div>High School Diploma/GED and 3 years&rsquo; experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years&rsquo; experience in a related field
</div></li></ul><ul><li><div>Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
</div></li></ul><ul><li><div>Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
</div></li></ul><ul><li><div>Excellent organizational skills and the ability to balance a variety of tasks.
</div></li></ul><ul><li><div>Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
</div></li></ul><ul><li><div>Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
</div></li></ul><ul><li><div>Ability to work independently and collaboratively within a team environment.
</div></li></ul><ul><li><div>Excellent problem-solving skills
</div></li></ul><ul><li><div>Highly organized with exceptional follow-through abilities</div></li></ul></div></div></div></div></div></div></div></div></div></div>

Fleet Client Services Specialist II

Join Cox Fleet (Part of Cox Enterprises) and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cox Fleet (Part of Cox Enterprises)

About Company

Fleet Client Services Specialist II